How to hire an information technology support manager

How to hire an information technology support manager, step by step

Here's a step-by-step information technology support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an information technology support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new information technology support manager
• Step 8: Go through the hiring process checklist

What does an information technology support manager do?

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1. Identify your hiring needs

   First, determine the employments status of the information technology support manager you need to hire. Certain information technology support manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect information technology support manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of information technology support managers.

   Type of Information Technology Support Manager	Description	Hourly rate
   Information Technology Support Manager	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$36-68
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56
   Technical Support Services Manager	A technical support services manager prepares and regularly reviews the approved emergency repair works, emergency maintenance works, responsive, and specialist contractors. Besides building professional team members to cut the contractors used, technical support services managers also partner with support services members over access, security, and work schedule... Show more	$24-54

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • ITIL
   • Project Management
   • Desk Support
   • Customer Satisfaction
   • Database
   • PC
   • Slas
   • Application Support
   • Network Infrastructure
   • Support Services
   • Troubleshoot
   • ITSM
   • Asset Management

   Check all skills

   Responsibilities:

   • Manage and maintain backup of physical and VMware virtual servers.
   • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
   • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
   • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
   • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
   • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.

   More information technology support manager duties

3. Make a budget

   Including a salary range in your information technology support manager job description is one of the best ways to attract top talent. An information technology support manager can vary based on:

   • Location. For example, information technology support managers' average salary in hawaii is 52% less than in washington.
   • Seniority. Entry-level information technology support managers 46% less than senior-level information technology support managers.
   • Certifications. An information technology support manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an information technology support manager's salary.

   Average information technology support manager salary

   $104,424yearly

   $50.20 hourly rate

   ---

   Entry-level information technology support manager salary

   $76,000 yearly salary

   Updated January 20, 2026

   Average information technology support manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$123,244	$59
   2	New York	$122,841	$59
   3	Massachusetts	$118,115	$57
   4	California	$117,205	$56
   5	Nevada	$110,811	$53
   6	Oregon	$109,506	$53
   7	Pennsylvania	$105,661	$51
   8	Illinois	$101,638	$49
   9	Minnesota	$101,430	$49
   10	Missouri	$100,818	$48
   11	Nebraska	$100,465	$48
   12	North Carolina	$100,438	$48
   13	Colorado	$99,976	$48
   14	Montana	$99,843	$48
   15	District of Columbia	$99,123	$48
   16	Michigan	$98,772	$47
   17	New Jersey	$98,003	$47
   18	Virginia	$97,998	$47
   19	Georgia	$96,727	$47
   20	Ohio	$95,159	$46

   Average information technology support manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Clinica Sierra Vista	$127,365	$61.23
   2	Federal Reserve	$123,576	$59.41	1
   3	Federal Reserve Bank	$123,377	$59.32	11
   4	Chewy	$122,963	$59.12	3
   5	Repsol Energy North America Corporation	$122,962	$59.12
   6	Helen Hayes Hospital	$120,716	$58.04
   7	Credit Agricole CIB	$119,644	$57.52	2
   8	ICU Medical	$119,462	$57.43	3
   9	Parexel International	$117,904	$56.68	25
   10	Credit Karma	$115,892	$55.72
   11	The MetroHealth System	$114,434	$55.02
   12	Amazon	$113,864	$54.74	600
   13	EMCOR Group	$113,052	$54.35	31
   14	Wpp Us Holdings Inc	$112,861	$54.26	16
   15	Sprinkles	$112,109	$53.90
   16	AIG	$111,051	$53.39	13
   17	Arconic	$110,921	$53.33	2
   18	Vineyard Vines	$110,067	$52.92
   19	CVS Health	$109,717	$52.75	174
   20	Alterra Mountain	$109,171	$52.49	2

4. Writing an information technology support manager job description

   A job description for an information technology support manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an information technology support manager job description:

   Information technology support manager job description example

   Manage IT staff in Gettysburg. In addition, this individual shall:
   

   • Maintain operational hours of coverage and after hours work as necessary.
   • Coordinate with other teams to ensure activities in Gettysburg/Field Offices/HFDF/Secure sites are properly communicated.
   • Report on support and project activities.
   • Detect service and system outages and communicate this to management and end-users.
   • Ensure operational tasks are completed (log reviews, backups, ticket reviews, checklists, etc.).
   • Ensure escalated service requests are handled in a timely manner.
   • Coordinate and collaborate operational activities with all IT teams (e.g., Engineering, Tailored Platforms, Security, etc.).
   • Coordinate projects across technical teams.
   • Coordinate systems upgrades and software deployments.
   • Ensure patches are installed and verified on all systems in accordance with the service levels in Technical Exhibit 3.
   • Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.
   • Provide proper capacity planning.
   • Develop standards for workstations, mobile devices, printers, and other devices routinely procured by the FCC.
   • Identify areas for process improvements

   Required Skills:
   

   • US Citizen
   • Public Trust/Sensitive Clearance
   • Certification: ITIL Foundation required; PMP and ITIL Certified - Service Capability preferred
   • Education and experience: BS and 8 years of IT operations experience, or 11 years of IT operations experience.
   • Skills: Expert knowledge of IT standards and methodologies.

   ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
   ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

   Copy this example

   

5. Post your job

   There are a few common ways to find information technology support managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your information technology support manager job on Zippia to find and recruit information technology support manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit information technology support managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new information technology support manager

   Once you've found the information technology support manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an information technology support manager?