Lead support engineer vs desktop engineer

Differences between lead support engineer and desktop engineer duties and responsibilities

Lead support engineer example responsibilities.

• Manage the setup of virtual thin clients on the SIPR network using VMware and script templates.
• Manage local and remote resources to facilitate accomplishment of team goals and minimize total SLA violation.
• Perform database queries to gather metric information, troubleshoot database issues, review SQL logs and manage database sizes as required.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Perform basic maintenance on UNIX boxes.
• Evaluate SQL and Java code in order to resolve software defects.
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Desktop engineer example responsibilities.

• Assign and manage extensions, voicemail accounts using AVAYA phone system.
• Partner with Microsoft, Symantec and other vendors to manage applications on all corporate desktops.
• Work on installing, configuring and managing multiple LAN/WAN network technologies (Cisco switches, routers and firewalls).
• Manage software deployments using SCCM and oversee monitoring of complex applications.
• Install and troubleshoot LAN connectivity email configurations on end-user workstations.
• Advance knowledge of LAN's including administration, security and physical cabling.
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