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Lead support engineer vs lead support technician

The differences between lead support engineers and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support engineer and a lead support technician. Additionally, a lead support engineer has an average salary of $112,919, which is higher than the $95,420 average annual salary of a lead support technician.

The top three skills for a lead support engineer include technical support, troubleshoot and java. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Lead support engineer vs lead support technician overview

Lead Support EngineerLead Support Technician
Yearly salary$112,919$95,420
Hourly rate$54.29$45.88
Growth rate10%10%
Number of jobs149,550115,952
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 54%
Average age4242
Years of experience22

Lead support engineer vs lead support technician salary

Lead support engineers and lead support technicians have different pay scales, as shown below.

Lead Support EngineerLead Support Technician
Average salary$112,919$95,420
Salary rangeBetween $87,000 And $145,000Between $64,000 And $140,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateDelawareNew Jersey
Best paying companyDatadogGoogle
Best paying industryManufacturingTechnology

Differences between lead support engineer and lead support technician education

There are a few differences between a lead support engineer and a lead support technician in terms of educational background:

Lead Support EngineerLead Support Technician
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 54%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityStanford University

Lead support engineer vs lead support technician demographics

Here are the differences between lead support engineers' and lead support technicians' demographics:

Lead Support EngineerLead Support Technician
Average age4242
Gender ratioMale, 88.2% Female, 11.8%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead support engineer and lead support technician duties and responsibilities

Lead support engineer example responsibilities.

  • Manage the setup of virtual thin clients on the SIPR network using VMware and script templates.
  • Manage local and remote resources to facilitate accomplishment of team goals and minimize total SLA violation.
  • Perform database queries to gather metric information, troubleshoot database issues, review SQL logs and manage database sizes as required.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Perform basic maintenance on UNIX boxes.
  • Evaluate SQL and Java code in order to resolve software defects.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
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Lead support engineer vs lead support technician skills

Common lead support engineer skills
  • Technical Support, 10%
  • Troubleshoot, 9%
  • Java, 8%
  • Lead Support, 7%
  • Linux, 5%
  • Customer Service, 4%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

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