Lead support engineer vs network support engineer

Differences between lead support engineer and network support engineer duties and responsibilities

Lead support engineer example responsibilities.

• Manage the setup of virtual thin clients on the SIPR network using VMware and script templates.
• Manage local and remote resources to facilitate accomplishment of team goals and minimize total SLA violation.
• Perform database queries to gather metric information, troubleshoot database issues, review SQL logs and manage database sizes as required.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Perform basic maintenance on UNIX boxes.
• Evaluate SQL and Java code in order to resolve software defects.
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Network support engineer example responsibilities.

• Manage, support, upgrade and administer DNS and DHCP for all devices on the network.
• Manage a remote VOIP trial which include configuring and supporting customer premise equipment as well as carrier side equipment.
• Manage and administrate security policy and procedures for all VPN network connectivity and accounts.
• Create strong relationship with customers by resolving TCP/IP, DNS, DHCP relate problems through remote desktop and on site.
• Use various forms of Linux operating systems to create firewalls, webservers, PBX, and VPN.
• Set up VLANs and STP guards on core and access layer switches - change configurations when require.
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