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Lead support engineer vs senior support specialist

The differences between lead support engineers and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support engineer and a senior support specialist. Additionally, a lead support engineer has an average salary of $112,919, which is higher than the $106,515 average annual salary of a senior support specialist.

The top three skills for a lead support engineer include technical support, troubleshoot and java. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.

Lead support engineer vs senior support specialist overview

Lead Support EngineerSenior Support Specialist
Yearly salary$112,919$106,515
Hourly rate$54.29$51.21
Growth rate10%10%
Number of jobs149,550103,203
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 55%
Average age4242
Years of experience22

Lead support engineer vs senior support specialist salary

Lead support engineers and senior support specialists have different pay scales, as shown below.

Lead Support EngineerSenior Support Specialist
Average salary$112,919$106,515
Salary rangeBetween $87,000 And $145,000Between $71,000 And $159,000
Highest paying CitySan Francisco, CAPiscataway, NJ
Highest paying stateDelawareNew Jersey
Best paying companyDatadogEclaro
Best paying industryManufacturingManufacturing

Differences between lead support engineer and senior support specialist education

There are a few differences between a lead support engineer and a senior support specialist in terms of educational background:

Lead Support EngineerSenior Support Specialist
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 55%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Lead support engineer vs senior support specialist demographics

Here are the differences between lead support engineers' and senior support specialists' demographics:

Lead Support EngineerSenior Support Specialist
Average age4242
Gender ratioMale, 88.2% Female, 11.8%Male, 61.2% Female, 38.8%
Race ratioBlack or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead support engineer and senior support specialist duties and responsibilities

Lead support engineer example responsibilities.

  • Manage the setup of virtual thin clients on the SIPR network using VMware and script templates.
  • Manage local and remote resources to facilitate accomplishment of team goals and minimize total SLA violation.
  • Perform database queries to gather metric information, troubleshoot database issues, review SQL logs and manage database sizes as required.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Perform basic maintenance on UNIX boxes.
  • Evaluate SQL and Java code in order to resolve software defects.
  • Show more

Senior support specialist example responsibilities.

  • Manage UNIX OS technical documentation and marketing materials.
  • Maintain desktop encryption keys for all company laptops.
  • Implement desktop and laptop encryption applications in NY area offices.
  • Oversee the backing up of company data and creation of PC images for each type of machine.
  • Perform moves, adds, and changes of PC equipment such as desktops, laptops, monitors.
  • Perform DB2 data loads on a UNIX platform, verify and update test data, utilizing execution of SQL queries.
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Lead support engineer vs senior support specialist skills

Common lead support engineer skills
  • Technical Support, 10%
  • Troubleshoot, 9%
  • Java, 8%
  • Lead Support, 7%
  • Linux, 5%
  • Customer Service, 4%
Common senior support specialist skills
  • Customer Service, 18%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Data Entry, 5%
  • Computer System, 3%

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