Lead support engineer vs software engineering manager

Differences between lead support engineer and software engineering manager duties and responsibilities

Lead support engineer example responsibilities.

• Manage the setup of virtual thin clients on the SIPR network using VMware and script templates.
• Manage local and remote resources to facilitate accomplishment of team goals and minimize total SLA violation.
• Perform database queries to gather metric information, troubleshoot database issues, review SQL logs and manage database sizes as required.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Perform basic maintenance on UNIX boxes.
• Evaluate SQL and Java code in order to resolve software defects.
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Software engineering manager example responsibilities.

• Manage plan of record (POR) and executive governance meetings.
• Manage a horizontal team composes of senior system, middleware, and python engineers.
• Manage all reporting to PMO office and senior management for monthly project status reporting.
• Help write and review ISO procedures and are a key participant in INDUS achieving ISO certification.
• Introduce Jenkins to the lab to automate aws commands, and integrate automate testing into QA process.
• Manage 3rd party development contractors for an iphone app, android app, and embeddable flash widget.
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