Lead support engineer vs technical support manager

Differences between lead support engineer and technical support manager duties and responsibilities

Lead support engineer example responsibilities.

• Manage the setup of virtual thin clients on the SIPR network using VMware and script templates.
• Manage local and remote resources to facilitate accomplishment of team goals and minimize total SLA violation.
• Perform database queries to gather metric information, troubleshoot database issues, review SQL logs and manage database sizes as required.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Perform basic maintenance on UNIX boxes.
• Evaluate SQL and Java code in order to resolve software defects.
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Technical support manager example responsibilities.

• Manage Compellent SAN and VMware environment.
• Advertise and manage packages and collections in SCCM environment.
• Manage fast-pace service desk according to ITIL best practices and standard operating procedures.
• Authore and manage training guide updates for department best practices store on the department's SharePoint portal.
• Manage development of next generation product with extensive geometry details and testing, in collaboration with an OEM.
• Administer LINUX operating systems servers creating regions, users, installing products and applications to manage the servers and user needs.
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