Lead support engineer vs technical support senior engineer

Differences between lead support engineer and technical support senior engineer duties and responsibilities

Lead support engineer example responsibilities.

• Manage the setup of virtual thin clients on the SIPR network using VMware and script templates.
• Manage local and remote resources to facilitate accomplishment of team goals and minimize total SLA violation.
• Perform database queries to gather metric information, troubleshoot database issues, review SQL logs and manage database sizes as required.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Perform basic maintenance on UNIX boxes.
• Evaluate SQL and Java code in order to resolve software defects.
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Technical support senior engineer example responsibilities.

• Manage releases of all front-end applications to Citrix farm.
• Investigate, reproduce and troubleshoot all escalate issues and manage them until resolution.
• Manage and lead client-server performance cases by analyzing database performance and metrics that includes hardware and network relate performance analysis.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Analyze systems for capacity planning and assist with the enhancement of network infrastructure and distribute applications.
• Build, maintain and upgrade W2K3 and W2K8 servers for DOD & USAF.
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