Mails supervisor vs collection supervisor

Differences between mails supervisor and collection supervisor duties and responsibilities

Mails supervisor example responsibilities.

• Manage payroll piece-rate production floor statistics and analysis.
• Control BCC software business requirements.
• Create and implement new mailings which maximize ROI by increase collection rates.
• Sort USPS mail meeting the service level agreement of 6 tubs per hour.
• Skil in presenting comprehensive issue briefs, settlement agreements and position narratives on behalf of USPS.
• Provide strategic marketing recommendations to increase ROI and improve brand awareness.
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Collection supervisor example responsibilities.

• Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
• Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
• Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
• Complete weekly QA's and coaching's for a team of 12+.
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