Management services technician vs field service technician

Differences between management services technician and field service technician duties and responsibilities

Management services technician example responsibilities.

• Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
• Work with on-site technicians through Linux terminal to console into Cisco equipment.
• Used remedy ticketing system and administration for creating and assigning work order tickets.
• Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
• Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
• Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.
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Field service technician example responsibilities.

• Manage onsite supporting contractors to achieve customers end result to satisfaction.
• Lead initiatives to decrease manufacturing downtime and increase QA process inspection.
• Manage a team of 12 field engineers and 130 MRI systems in NYC.
• Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
• Manage and administer network security, LAN, WLAN, desktops, servers, applications, and databases.
• Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
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