Management services technician vs field technician

The differences between management services technicians and field technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a management services technician and a field technician. Additionally, a management services technician has an average salary of $57,892, which is higher than the $37,520 average annual salary of a field technician.

The top three skills for a management services technician include troubleshoot, service management and customer satisfaction. The most important skills for a field technician are customer service, ladders, and test equipment.

Management services technician vs field technician overview

	Management Services Technician	Field Technician
Yearly salary	$57,892	$37,520
Hourly rate	$27.83	$18.04
Growth rate	8%	8%
Number of jobs	187,460	123,149
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 40%
Average age	44	44
Years of experience	12	12

Management services technician vs field technician salary

Management services technicians and field technicians have different pay scales, as shown below.

	Management Services Technician	Field Technician
Average salary	$57,892	$37,520
Salary range	Between $40,000 And $82,000	Between $28,000 And $48,000
Highest paying City	Boston, MA	Washington, DC
Highest paying state	Massachusetts	Connecticut
Best paying company	Microsoft	DCP Midstream
Best paying industry	Technology	Energy

Differences between management services technician and field technician education

There are a few differences between a management services technician and a field technician in terms of educational background:

	Management Services Technician	Field Technician
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Management services technician vs field technician demographics

Here are the differences between management services technicians' and field technicians' demographics:

	Management Services Technician	Field Technician
Average age	44	44
Gender ratio	Male, 66.4% Female, 33.6%	Male, 88.5% Female, 11.5%
Race ratio	Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.8% Asian, 1.7% White, 71.6% American Indian and Alaska Native, 0.7%	Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.8% Asian, 1.7% White, 71.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	1%	1%

Differences between management services technician and field technician duties and responsibilities

Management services technician example responsibilities.

Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
Work with on-site technicians through Linux terminal to console into Cisco equipment.
Used remedy ticketing system and administration for creating and assigning work order tickets.
Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.

Field technician example responsibilities.

Lead training, operations, user hardware and software support, and logbook oversight.
Manage network reliability, capacity and performance in conjunction with RF engineering establish guidelines.
Install cable to data network, pulling cat5, cat6 to racks, patch panel patch cords.
Provide desktop support and troubleshoot network communications issue at customer homes.
Install AWS and LTE Equiptment.
Work with NOC's for trouble issues.

Management services technician vs field technician skills

Common management services technician skills

Troubleshoot, 11%
Service Management, 10%
Customer Satisfaction, 9%
HVAC, 9%
Cisco Ios, 7%
Cloud, 5%

Common field technician skills

Customer Service, 11%
Ladders, 9%
Test Equipment, 7%
Hand Tools, 6%
Smartphones, 4%
Preventative Maintenance, 4%

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Management Services Technician
Management Services Technician vs Field Technician

Updated January 8, 2025

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