Management services technician vs remote services technician

The differences between management services technicians and remote services technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a management services technician and a remote services technician. Additionally, a management services technician has an average salary of $57,892, which is higher than the $48,302 average annual salary of a remote services technician.

The top three skills for a management services technician include troubleshoot, service management and customer satisfaction. The most important skills for a remote services technician are customer service, troubleshoot, and inbound calls.

Management services technician vs remote services technician overview

	Management Services Technician	Remote Services Technician
Yearly salary	$57,892	$48,302
Hourly rate	$27.83	$23.22
Growth rate	8%	8%
Number of jobs	187,460	151,086
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Associate Degree, 38%
Average age	44	44
Years of experience	12	12

Management services technician vs remote services technician salary

Management services technicians and remote services technicians have different pay scales, as shown below.

	Management Services Technician	Remote Services Technician
Average salary	$57,892	$48,302
Salary range	Between $40,000 And $82,000	Between $29,000 And $78,000
Highest paying City	Boston, MA	-
Highest paying state	Massachusetts	-
Best paying company	Microsoft	-
Best paying industry	Technology	-

Differences between management services technician and remote services technician education

There are a few differences between a management services technician and a remote services technician in terms of educational background:

	Management Services Technician	Remote Services Technician
Most common degree	Bachelor's Degree, 45%	Associate Degree, 38%
Most common major	Business	Computer Science
Most common college	-	-

Management services technician vs remote services technician demographics

Here are the differences between management services technicians' and remote services technicians' demographics:

	Management Services Technician	Remote Services Technician
Average age	44	44
Gender ratio	Male, 66.4% Female, 33.6%	Male, 84.0% Female, 16.0%
Race ratio	Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.8% Asian, 1.7% White, 71.6% American Indian and Alaska Native, 0.7%	Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	1%	1%

Differences between management services technician and remote services technician duties and responsibilities

Management services technician example responsibilities.

Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
Work with on-site technicians through Linux terminal to console into Cisco equipment.
Used remedy ticketing system and administration for creating and assigning work order tickets.
Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.

Remote services technician example responsibilities.

Manage the maintenance and installation of local area network (LAN) systems.
Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
Interface IBM compatible PCs using TCP/IP network protocols.
Install and test 56K's, T1's, and DS3's.
Address DHCP, DNS, TCP/IP, connections, protocols, hardware, software, and etc.
Work with engineers as well as NOC administraitors.

Management services technician vs remote services technician skills

Common management services technician skills

Troubleshoot, 11%
Service Management, 10%
Customer Satisfaction, 9%
HVAC, 9%
Cisco Ios, 7%
Cloud, 5%

Common remote services technician skills

Customer Service, 14%
Troubleshoot, 9%
Inbound Calls, 6%
Customer Issues, 4%
Internet Connectivity, 4%
Quality Standards, 4%

Management Services Technician vs. similar jobs

Management Services Technician related careers

Management Services Technician related jobs

What similar roles do

Zippia Careers
Installation, Maintenance and Repair Industry
Management Services Technician
Management Services Technician vs Remote Services Technician

Updated January 8, 2025

Browse installation, maintenance and repair jobs