Management services technician vs senior service technician

Differences between management services technician and senior service technician duties and responsibilities

Management services technician example responsibilities.

• Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
• Work with on-site technicians through Linux terminal to console into Cisco equipment.
• Used remedy ticketing system and administration for creating and assigning work order tickets.
• Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
• Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
• Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.
Show more

Senior service technician example responsibilities.

• Create and manage a VOIP lab environment used for product staging and development testing.
• Manage a deployment of the new in house Cisco VOIP phone system and expand to multiple offices.
• Lead reporting team in defining application architecture for high-volume reporting system.
• Perform firmware and Bios upgrade for hard drives and system boards.
• Design, surface mount solder, build, and troubleshoot PCB boards.
• Assign to repair field return communication PCB's using logic analyzer and schematics.
Show more