Management services technician vs service center technician

Differences between management services technician and service center technician duties and responsibilities

Management services technician example responsibilities.

• Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
• Work with on-site technicians through Linux terminal to console into Cisco equipment.
• Used remedy ticketing system and administration for creating and assigning work order tickets.
• Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
• Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
• Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.
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Service center technician example responsibilities.

• Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
• Help build SCO Unix servers for the upgrading of EAS and UCAPERS from 3B2's to Pentium base servers.
• Monitor and troubleshoot state own fiber-optic telecommunications network.
• Include regularly schedule maintenance, safety recalls, computerize alignments, electrical and on-board computer module diagnosis using Audi diagnostic software.
• Monitor mainframe systems, peripheral devices and network environments identifying and diagnosing issues utilizing various network monitoring tools.