Management services technician vs service technician lead

Differences between management services technician and service technician lead duties and responsibilities

Management services technician example responsibilities.

• Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
• Work with on-site technicians through Linux terminal to console into Cisco equipment.
• Used remedy ticketing system and administration for creating and assigning work order tickets.
• Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
• Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
• Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.
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Service technician lead example responsibilities.

• Manage and maintain the MPLS data and the IP and traditional voice networks for all HMX locations.
• Manage a team of consultants that provide installation, upgrades, training and maintenance of Ellucian ERP products to clients.
• Manage and organize SharePoint database for machine allocation.
• Manage SDLC for development projects and develop productivity matrices.
• Lead reporting team in defining application architecture for high-volume reporting system.
• Assess needs and implement Ethernet network, wireless repeaters and GPS system for golf courses.
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