Management services technician vs technology services specialist

Differences between management services technician and technology services specialist duties and responsibilities

Management services technician example responsibilities.

• Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
• Work with on-site technicians through Linux terminal to console into Cisco equipment.
• Used remedy ticketing system and administration for creating and assigning work order tickets.
• Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
• Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
• Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.
Show more

Technology services specialist example responsibilities.

• Manage customs processes, paperwork and QA of regulatory processes.
• Work with various app support team while patching and manage all Linux servers.
• Use CRM software application or other means to communicate and manage sales and daily work activities.
• Develop and manage systems using SDLC while adopting agile DSDM methodology to promote development, teamwork and process adaptability.
• Document procedures for ITIL foundations base projects.
• Train engineers to install and maintain energy-saving devices for HVAC equipment.
Show more