Manager, member services vs communications lead

Differences between manager, member services and communications lead duties and responsibilities

Manager, member services example responsibilities.

• Manage relationship with Medicare regional office staff in the context of overseeing Medicare audits.
• Establish and redefine business processes in order to achieve national accreditation through NCQA.
• Create direct mail, email and Facebook campaigns to attract new members.
• Create deduction files and enrollment files to balance with insurance carrier's invoices and employer group's payroll departments.
• Supervise banquet staff members and coordinate scheduling and payroll.
• Promote to director position and given additional responsibilities as well as staff oversight while maintaining former responsibilities on an elevate level.
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Communications lead example responsibilities.

• Lead content migration of old intranet to new SharePoint platform.
• Manage editorial calendar and writing content for digital assets including intranet and external web.
• Lead copywriting for newly launch Chinese language website LeEco.com/Chinese to attract Chinese American customers.
• Manage intranet content, with responsibility for project news, executive visibility, community activities, educational outreach.
• Manage and overseen housing operations, administration of HUD programs, supervise maintenance and/or improvements of residential properties.
• Serve as SharePoint site administrator, creating intranet, surveys and resource repository.
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