Manager, member services vs director of social services

The differences between managers, member services and directors of social services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, member services and a director of social services. Additionally, a manager, member services has an average salary of $77,204, which is higher than the $56,932 average annual salary of a director of social services.

The top three skills for a manager, member services include member engagement, team training and CRM. The most important skills for a director of social services are social work, patients, and discharge planning.

Manager, member services vs director of social services overview

	Manager, Member Services	Director Of Social Services
Yearly salary	$77,204	$56,932
Hourly rate	$37.12	$27.37
Growth rate	12%	12%
Number of jobs	89,167	86,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 63%
Average age	45	45
Years of experience	6	6

What does a manager, member services do?

In the healthcare industry, a manager of member services is primarily in charge of facilitating member-related procedures and services, ensuring efficient client service. Their responsibilities include gathering and organizing patient information, researching trends for new enrollment opportunities, analyzing the existing processes to identify areas needing improvement, developing solutions in problem areas, and resolving issues and concerns promptly and efficiently. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.

What does a director of social services do?

A director of social services or social services director is an individual who works with the community to identify the suitable programs and services. Social services directors provide overall leadership for certain departments within organizations. Essentially, they take charge of the daily activities of a program or an organization. They perform as social services board secretary and executive officer. In nursing homes, the directors assess patients, develop care plans, and help patients adjust along with their respective families.

Manager, member services vs director of social services salary

Managers, member services and directors of social services have different pay scales, as shown below.

	Manager, Member Services	Director Of Social Services
Average salary	$77,204	$56,932
Salary range	Between $47,000 And $126,000	Between $40,000 And $80,000
Highest paying City	New York, NY	Malden, MA
Highest paying state	New York	Massachusetts
Best paying company	Hca Hospital Services Of San Diego	Icma-rc
Best paying industry	-	Health Care

Differences between manager, member services and director of social services education

There are a few differences between a manager, member services and a director of social services in terms of educational background:

	Manager, Member Services	Director Of Social Services
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 63%
Most common major	Business	Social Work
Most common college	University of Pennsylvania	University of Washington

Manager, member services vs director of social services demographics

Here are the differences between managers, member services' and directors of social services' demographics:

	Manager, Member Services	Director Of Social Services
Average age	45	45
Gender ratio	Male, 39.5% Female, 60.5%	Male, 15.7% Female, 84.3%
Race ratio	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 5.1% White, 62.6% American Indian and Alaska Native, 0.9%	Black or African American, 11.5% Unknown, 5.2% Hispanic or Latino, 14.1% Asian, 5.1% White, 63.1% American Indian and Alaska Native, 0.9%
LGBT Percentage	14%	14%

Differences between manager, member services and director of social services duties and responsibilities

Manager, member services example responsibilities.

Manage relationship with Medicare regional office staff in the context of overseeing Medicare audits.
Establish and redefine business processes in order to achieve national accreditation through NCQA.
Create direct mail, email and Facebook campaigns to attract new members.
Create deduction files and enrollment files to balance with insurance carrier's invoices and employer group's payroll departments.
Supervise banquet staff members and coordinate scheduling and payroll.
Promote to director position and given additional responsibilities as well as staff oversight while maintaining former responsibilities on an elevate level.

Director of social services example responsibilities.

Transform CRM system from measuring activities to managing business pipeline.
Facilitate weekly or bi-weekly care meeting between patients, family members and staff to discuss physical progress and recommendations post rehabilitation.
Provide educations for families and resident on available community assistance, hospice services, insurance benefits, Medicare and Medicaid education.
Maintain WordPress articles using SEO, article tags, and categories.
Conduct patient family, and staff interviews and ensure relevant MDS sections are complete.
Train in first aid and CPR to help event goers until medical personnel arrive.

Manager, member services vs director of social services skills

Common manager, member services skills

Member Engagement, 18%
Team Training, 12%
CRM, 9%
Membership Sales, 7%
Cleanliness, 6%
Front Desk, 3%

Common director of social services skills

Social Work, 21%
Patients, 10%
Discharge Planning, 7%
Mental Health, 5%
Rehabilitation, 4%
Community Resources, 3%

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Executive Management Industry
Manager, Member Services
Manager, Member Services vs Director Of Social Services

Updated January 8, 2025

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