Manager, member services vs service delivery manager

Differences between manager, member services and service delivery manager duties and responsibilities

Manager, member services example responsibilities.

• Manage relationship with Medicare regional office staff in the context of overseeing Medicare audits.
• Establish and redefine business processes in order to achieve national accreditation through NCQA.
• Create direct mail, email and Facebook campaigns to attract new members.
• Create deduction files and enrollment files to balance with insurance carrier's invoices and employer group's payroll departments.
• Supervise banquet staff members and coordinate scheduling and payroll.
• Promote to director position and given additional responsibilities as well as staff oversight while maintaining former responsibilities on an elevate level.
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Service delivery manager example responsibilities.

• Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
• Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
• Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
• Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
• Manage and execute ERP implementation and optimization work.
• Manage virtualization of two data centers and 72 disparate satellite locations.
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