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Park Services Associate
Carowinds 4.2
Member service representative job in Charlotte, NC
$12.50 / hour
The Carowinds Park Services team is full of hardworking people who are focused on ensuring each Guests experiences a clean park. This perfect for someone who likes to see the immediate results of their work and is always ready to move on to the next project. We are looking for people who are task oriented and work independently. As part of the team, you will walk the midways while answering Guest questions and pointing them in the direction of their next adventure.
Empty, dispose of trash and maintain clean trash containers in assigned areas.
Clean restroom toilets, sinks, counter tops, mirrors, floors, walls, fixtures and restock nescessary supplies.
Sweeps and cleans grounds and restroom areas throughout designated areas of the Park.
Some of our amazing perks and benefits:
FREE admission to Carowinds and other parks!
FREE tickets for friends and family!
10% discounts on food and 20% discounts on merchandise!
Work with people from here, near, and from all over the world!
Exclusive associate-only events!
Benefits for part-time, year-round positions include paid time off!
Apply now if you're looking for a rewarding job that's also FUN! Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.
Positions are currently available for those who are 16 or older.
Responsibilities:
We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.
Qualifications:
You!
People who love helping others and will support the needs of our guests and associates.
Good judgement and a commitment to safety.
Ability to work and interact with people from diverse backgrounds.
Individuals with a passion and excitement about Carowinds.
Availability to include some weekdays, weekends, evenings, and holidays.
$12.5 hourly Auto-Apply 3d ago
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Client Service Representative
Howden 4.0
Member service representative job in Charlotte, NC
Why Join Howden US?
At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.
We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future.
Why Howden?
You'll Own It
With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own.
You'll Be Empowered
We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise.
You'll Be Part of Something Bigger
Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
What is the role?
The Client ServiceRepresentative plays a critical role in supporting the end-to-end client lifecycle-from onboarding through renewal and ongoing service. This role partners closely with Account Executives and Account Representatives to ensure timely, accurate, and compliant delivery of client documentation and service requests.
You will serve as the operational backbone of the client team, coordinating with carriers, accounting, and internal service teams to ensure seamless execution and an exceptional client experience. The Client ServiceRepresentative combines strong attention to detail with proactive communication and problem-solving skills to maintain client satisfaction and operational excellence.
What will you be doing?
Client Onboarding & Data Management
Collect and organize client data to support onboarding, renewals, and program changes.
Maintain accurate records in internal systems, ensuring data integrity and audit readiness.
Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience.
Placement & Renewal Support
Prepare renewal materials, marketing submissions, and side-by-side coverage comparisons to support placement activities.
Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details.
Track key renewal milestones and ensure timely completion of all deliverables.
Proposal & Binding
Develop draft client proposals, including financing options, coverage summaries, and supporting documentation.
Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems.
Verify accuracy of binders, endorsements, and policy confirmations before delivery to clients.
Billing & Accounting Coordination
Partner with accounting teams to manage invoices, allocations, and fee agreements.
Ensure compliance with internal controls and regulatory requirements, including surplus lines tax filings.
Investigate and resolve billing discrepancies promptly, maintaining clear communication with clients and internal stakeholders.
Policy Issuance & Documentation
Deliver policies, certificates of insurance (COIs), and Auto ID cards to clients accurately and on time.
Review endorsements, renewals, and policy documents for completeness and accuracy.
Maintain organized documentation in line with audit, compliance, and data standards.
Ongoing Client Service
Support mid-term adjustments and policy changes, ensuring timely confirmation and documentation to clients.
Conduct audit checks and assist with ad hoc client reporting or analysis as requested.
Respond promptly to client inquiries, providing clear, professional, and solution-oriented communication.
Key Skills & Competencies
Client Focus: Committed to delivering timely, accurate, and high-quality service.
Organizational Skills: Able to manage multiple deliverables and priorities with attention to detail.
Communication: Strong written and verbal communication for collaborating across clients, carriers, and internal teams.
Problem-Solving: Skilled at identifying issues and resolving them efficiently and diplomatically.
Technical Proficiency: Comfortable working in insurance management systems (Epic, AMS360, or similar) and Microsoft Office tools.
Team Collaboration: Works effectively as part of a client service team, demonstrating reliability and initiative.
Qualifications
Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience.
2+ years of experience in insurance operations, client servicing, or administrative support preferred.
Familiarity with Certificates of Insurance, policy documentation, and billing procedures a plus.
Strong organizational and communication skills with a client-service orientation.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Experience with insurance agency management systems (Epic, CSR24, AMS360, or similar) preferred.
What do we offer in return? A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
$27k-47k yearly est. 4d ago
Customer Service Representative
Judge Direct Placement
Member service representative job in Charlotte, NC
Responsibilities
· Responds to inquiries received by phone, e-mail and/or face-to-face contact with customers and prospects about companies products
· Processes all orders, customer requests, complaints, status of order questions, etc.
· Input orders, prepare and issue RGA's and submit documentation for invoicing and credits
· Process orders with appropriate internal departments to ensure inquiries are answered quickly
· Apply customer IDs, part numbers and accurate pricing and discounts on all orders entered the system.
· Receive customer order and confirm it is on file prior to shipment of goods.
· Reviews duplicate purchase order report daily. Make corrections and communicate accordingly
· Review open order report on a weekly basis to flag late orders. Follow up with the appropriate internal department to expedite the shipment of any late orders. Follow up with customer on status.
· Prepare freight claims for damaged shipments.
· Maintain up-to-date literature and price lists on shared servers for customer and internal needs.
· Prepare Proforma invoices for export shipments. Issue insurance certificates for all export shipments
· Obtain freight quotes for domestic and international shipments
· Updates all product price lists with new prices. Circulate price lists to appropriate persons and for entry in MAX.
· Performs other administrative tasks to include duties required to maintain the organization and maintenance of Customer Service files.
· May assess needs and suggest/promote alternative products or services. Possesses comprehensive knowledge of subject matter.
REQUIRMENTS
High School Diploma or equivalent
4 plus years customer service experience in a manufacturing or production environment
$26k-35k yearly est. 2d ago
Customer Service Representative
LHH 4.3
Member service representative job in Charlotte, NC
LHH is seeking a contract position, with potential for permanent employment, to support day-to-day customer interactions and administrative support functions within a fast-paced environment. This role is ideal for candidates with strong communication skills who enjoy problem-solving and delivering a high level of service.
Key Responsibilities:
Respond to customer inquiries via phone, email, or internal systems
Provide order status updates, resolve issues, and escalate concerns as needed
Enter and maintain accurate customer and order information in internal systems
Coordinate with internal teams to ensure timely and accurate responses
Assist with general administrative and customer support tasks
Maintain professionalism and a customer-focused approach in all interactions
Qualifications:
Previous customer service or call center experience preferred
Strong verbal and written communication skills
Ability to multitask and manage priorities in a fast-paced setting
Proficiency with Microsoft Office or similar systems preferred
Position Details:
Employment Type: Contract-to-Hire
Pay Rate: $18-$20 per hour, based on experience
Schedule: Full-time
$18-20 hourly 1d ago
Nutrition Care Representative- Atrium Health Cabarrus- FT
Advocate Aurora Health 3.7
Member service representative job in Concord, NC
Department:
11903 Atrium Health Cabarrus - Food and Nutrition
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Varies
Pay Range
$18.85 - $28.30
Summary
Ensures patients are served appropriate meals in accordance with the physician diet order. May be assigned as a host or hostess to explain patient meal service to patients. Works in the dishroom performing duties in cleaning and ensuring sanitation and safety of the department.
Job Description
Essential Functions
* Transports and serves meals to patients on nursing units.
* Assembles patient trays in the kitchen according to the physician diet order and patient meal selections.
* Answers the telephone in the call center and enters the patient meal selections into the diet office software.
* Works in the dishroom washing pots and utilizing the dish machine to wash patient and cafeteria dishes.
* Delivers supplies to nursing units or other departments.
Physical Requirements
Must be able to lift a maximum of 35 pounds with frequent lifting and carrying up to 25 pounds. Pushing 350 pounds on carts up and down ramps. Repetitive motions such as turning, bending, lifting, pushing, pulling and twisting. Requires standing and walking for extensive periods of time.
Education, Experience and Certifications
High School Diploma or GED preferred. Must have basic math skills. Must be trainable on the diet office software and hospital information system. Must be able to use the printer, telephone, copier and calculator.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
$18.9-28.3 hourly 5d ago
Service Point Specialist
Mecklenburg County, Nc 4.2
Member service representative job in Charlotte, NC
Sr Adm Support Assistant (Service Point Specialist) Department of Community Resources "Follow Your Calling, Find Your Career" Application deadline: 2/2/2026 Hiring Range: $20.00 - $26.13/hour This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.
Position Specific Summary
This is a part-time, temporary position. The selected candidate will support the Department Monday - Friday up to 20 hours a week. Shifts may vary between 10:00 AM to 2:00 PM or 11:00 AM to 3:00 PM. Applicants should be comfortable with scheduling flexibility within these time frames.
Location:
3205 Freedom Drive
Charlotte, NC 28208
Position Summary
This is a customer-facing position that will greet, receive, and assign customers and the public who have come into the Mecklenburg County Community Resource Center (CRC) to apply for Health and Human Services and supporting programs. Health and Human Services agencies represented in the CRC are the Department of Social Services, Public Health, Child Support, Veterans Affairs and various community service organizations/agencies.
This position is responsible for reviewing information in the state and county computer systems to assess need and case status, provide information and referral services, and utilize the queuing system to successfully route customers to the appropriate portal for the assistance they seek. This position may also provide administrative back-up to other administrative support functions.
The goal of the Community Resource Center is to deliver quality, accurate, and personalized solutions that enhance customer satisfaction with every interaction.
Essential Functions
* Greets and receives customers who are in the Center to seek assistance and/or apply for benefits/services through the Department of Social Services, Child Support Enforcement, Public Health and Veterans Affairs and other Community Partner services offered within the CRC.
* Researches various State and County computer systems to determine case status and to identify need.
* Provides basic answers about services offered and referral information based on customers situation.
* Inputs customer's demographic data into the computer systems as necessary to assign customer to appropriate service area.
* Assigns customers to the appropriate department within the CRC by successfully utilizing the queueing system.
* Scans customers' documents appropriately, provides detailed narrative information in the appropriate computer applications relative to the various departments' standard operating procedures within the CRC.
* Assists customers with completion of required forms and applications as needed per program policy and procedural requirements.
* Monitors customer activity in the lobby and waiting areas of the CRC to insure safety and to verify that all customers have been assessed.
* Addresses the needs of customers of diverse languages, ethnic and socio-economic groups, and those with special needs. When appropriate, utilizes bi-lingual staff, agency interpreter, or contracted interpreter service using dual phone line or arranges an appointment with qualified interpreter.
* Assess need for short-term child care while customer is inquiring or applying for services.
* Must remain informed and knowledgeable of all programs and services offered within CRC including those offered by Community Organizations.
* Maintain personal and professional competency via trainings.
* General Administrative duties to include printing, copying, meetings, managing documentation, scanning and data entry.
* Collaborate with staff to ensure the customer workflow is efficient and successful. Keep current with CRC process changes and ensure that customer communications reflect the correct and current protocols.
* Collaborate with staff to function in support of each other to achieve the mission of HHS and Mecklenburg County; Assist with additional lobby services as needed (Scanning, Kids' Corner, Computer Room, etc.)
* Maintain a professional environment.
* Maintain county standards in professional appearance
Minimum Qualifications
Experience:
Minimum of four years of administrative experience
Education:
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
Preferred Qualifications
Bilingual (Spanish and English) proficiency oral and written
Knowledge, Skills and Abilities
Knowledge of
* Knowledge of proper and professional etiquette and skill in greeting and assisting customer.
* Knowledge, understanding, and ability to relate to a diverse customer population.
* Knowledge of proper grammar and formatting of correspondence and documentation; ability to compose short and concise summaries/narrative entries.
* General familiarity with all services offered at the CRC, including requirements for submission of applications and referrals for multiple Departments including DSS, Public Health, Veterans Affairs and Child Support.
* Knowledge of community-based agencies that may temporarily provide service in the CRC and communicate appropriately to the customer.
* Knowledge of internal and external community resources.
* Knowledge of the CRC operations, policies and procedures.
* Administrative and clerical procedures and systems using various computer operations, managing files and records
* Principles and processes for providing customer and employee services
* Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
* Strong customer service skills including the ability to manage difficult customers.
* Coordination and organization
* Judgement and decision making
* Time management skills, efficiency in navigating multiple required state and local computer applications/queuing systems to successfully perform the duties of the job, organization skills.
* Effective listening, verbal, and written skills.
Abilities
* Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Must have the ability to multi-task, including ability to receive requests, manage computer applications, and deliver service timely and with accuracy
* Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization
* Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
* Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
* Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. Possess sound judgement, think critically and the ability to make appropriate assessments timely
* Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
* Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Computer Skills
Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite including, but not limited to: ISSI, NC Fast, EBT Edge, Crossroads, Microsoft queuing system, ACTS, OnBase, Microsoft Outlook, Excel and Word.
Work Environment
Works in an office setting with moderate noise
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
$20-26.1 hourly 8d ago
Customer Experience Representative
GSM Services 3.7
Member service representative job in Gastonia, NC
Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you! GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.
Experience: 1+ years in Customer Experience or Customer Service (preferred)
Hours Monday - Friday 8:00 am - 5:00 pm and On-Call Phone Support Rotation for weekends and holidays
Be the Voice of Comfort & Peace of Mind
At GSM Services, our customers come first-and that starts with you. As a Customer Experience Representative, you'll be the friendly, professional voice that connects our customers to the high-quality service we've delivered for nearly a century. If you thrive in a fast-paced environment, love helping people, and take pride in delivering exceptional service, we want to meet you!
What You'll Do
* Deliver outstanding customer service while upholding GSM Services' quality and performance standards
* Answer incoming calls and direct them efficiently
* Make outbound follow-up calls for service and sales support
* Schedule service and sales appointments accurately and professionally
* Take and relay phone messages promptly
* Provide clear, helpful information to customers
* Perform general administrative and clerical support duties
* Prepare correspondence and documents
* Conduct 3-Month Happy Calls to ensure customer satisfaction
* Confirm appointments across all divisions as needed
* Participate in the On-Call Phone Support Rotation for weekends and holidays
What We're Looking For
* Professional appearance and demeanor
* Strong attention to detail and excellent organizational skills
* Reliable, self-motivated, and proactive
* Ability to remain calm and effective under pressure
* Excellent verbal and written communication skills
* Strong interpersonal and customer-focused skills
* Proficiency with MS Word, Excel, and Outlook
* Proven ability to multitask in a fast-paced, dynamic environment
* Ability to read and write English at a high school level
Why Join GSM Services?
* Be part of a respected company with a long-standing reputation for excellence
* Work with a supportive, team-oriented leadership group
* Make a real impact on customer satisfaction and company success
* Enjoy opportunities for growth and long-term career development
Member service representative job in Charlotte, NC
Job DescriptionAbout the Company The Strickland Group is a fast-growing, family-driven financial services organization built on integrity, vision, and long-term impact. Our mission is simple: serve people well and leave them better than we found them.
We combine modern technology, AI-assisted systems, and real human connection to help families protect their future while creating meaningful career paths for our partners.
Role Overview As a Customer Success Partner, you will work directly with individuals and families who have already requested information and support.
Your role is to guide clients through a consultative process, ensure an exceptional experience, and help them make informed decisions that align with their long-term goals.
No cold calling.
No door knocking.
You'll engage with warm inquiries using company-provided systems, training, and support.
Responsibilities • Serve as a primary point of contact for assigned clients • Conduct virtual consultations via Zoom or phone • Educate clients on available solutions and next steps • Deliver a professional, relationship-based customer experience • Follow up with clients to ensure clarity and satisfaction • Utilize company CRM and systems to manage communication • Attend weekly virtual training and development sessions • Meet activity and performance benchmarks • Maintain compliance and licensing standards What We Offer • 100% commission-based compensation • Flexible remote schedule (part-time or full-time) • Warm client inquiries • Clear advancement and leadership pathways • Ongoing training and mentorship
$64k-102k yearly est. 26d ago
Customer Segment Consultant
Bank of America 4.7
Member service representative job in Charlotte, NC
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This role is accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications.
This role will reside within the Business Enablement and Intelligence team and will be responsible for supporting the Workplace Benefits data strategy to help drive revenue, optimize expenses, and deliver for our clients. The role will partner directly with stakeholders to develop business requirements, participate in user acceptance testing, and analyze data. Additionally, this individual will be asked to explore leveraging enterprise Business intelligence tools (e.g. MicroStrategy, Tableau, Alteryx etc.) to help deliver streamlined / automated reporting. The candidate will be required to work with peers across Workplace Benefits and across the company in other LOBs (e.g. Technology, CXO, Merrill, Consumer, etc.) to exert influence, integrate, and ultimately deliver mutually beneficial outcomes.
Responsibilities:
Liaison with technology and business partners to develop and design consumable reporting views
Partner with Workplace Benefits Sales, Product, Relationship Management and Participant Experience teams to define data and reporting priorities
Partner with Workplace Benefits Controls and LRC to proactively manage risk associated with access and use of Workplace Benefits data
Proactively identify new reporting tools to streamline processes and provide improved insight to business partners
Proactively develop and deepen trusted relationships with peers across Workplace Benefits and partner LOBs (e.g. Workplace Benefits Technology, Merrill, Private Bank, etc.)
Support the development of data requirements, analysis, and reporting for other ad hoc priorities
Requirements:
Minimum of 5 years of data analysis / data strategy
Demonstrated experience with reporting analytics platforms and tools
Desired:
Hadoop
Alteryx
Tableau
MicroStrategy
Agile
Project Management
Bachelor's Degree or equivalent work experience
Skills:
Attention to Detail
Collaboration
Verbal and Written Communications
Problem Solving
Business Analytics
Continuous Improvement
Critical Thinking
Excellent analytical and organizational skills, with reporting and / or data management experience strongly preferred.
Proficiency in data management - data quality, metadata management and governance
Data analysis experience with strong SQL writing skills
Ability to translate requirements from business leaders to operationalize reporting
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
For internal employees; participation in a work from home posture does not make you ineligible to post
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range$73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$73.2k-116.9k yearly Auto-Apply 60d+ ago
Customer Retention Specialist
CPI Security 4.7
Member service representative job in Charlotte, NC
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You'll Do:
Provide fantastic customer service focused on dispute resolution and overcoming challenges
Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
Provide solutions-based approaches to retain customers who are considering service cancellation.
Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
Consistently improve retention rates and achieve retention goals.
Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We're Looking For:
Upbeat personality and a fun, positive attitude
1-2 years previous customer retention experience
Strong customer service and people skills
Ability to consistently meet and exceed performance targets
Coachability with a desire to grow professionally
Ability to work a flexible schedule, including weekends
Experience with CRM system such as SalesForce is a plus, but not required
Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What's In It For You:
$50,000 to $80,000 Annual Compensation
Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
Higher shift pay for working nights and weekends
Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
Free monitored security system after 90 days.
Engaging and fun company culture that's made up of a diverse group of people
Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
$26k-31k yearly est. Auto-Apply 23d ago
Senior Commercial Loan Servicing Representative: Syndication and Participation Operations
Wells Fargo 4.6
Member service representative job in Charlotte, NC
About this role: Wells Fargo is seeking a Senior Commercial Loan ServicingRepresentative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: * Service Syndicated and Participated commercial loans.
* Provide direct customer service and acts as primary servicing contact with various bank partners for the syndicated and participated loans
* Determine appropriate course of action and conduct investigative steps to fully identify customer issues
* Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
* Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
* Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
* Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
* Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
* Interact with internal customers
* Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
* 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* Commercial Loan experience
* Ability to review and interpret complex commercial loan documents
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information
* Intermediate Microsoft Office (Word, Excel, and Outlook) skills
* Excellent verbal, written, and interpersonal communication skills
* Strong analytical skills with high attention to detail and accuracy
* Intermediate Microsoft Office (Word, Excel, and Outlook) skills
* Ability to manage a pipeline within key performance indicators
Job Expectations:
* This position is not eligible for Visa sponsorship
* Candidate must be based out of posted location
* Relocation assistance is not available for this position
* Ability to work additional hours as needed
* Not a hybrid position, position full-time in office
Posting Location:
* CHARLOTTE, NC
Posting End Date:
5 Feb 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$65k-114k yearly est. 1d ago
Senior Commercial Loan Servicing Representative: Syndication and Participation Operations
W.F. Young 3.5
Member service representative job in Charlotte, NC
About this role:
Wells Fargo is seeking a Senior Commercial Loan ServicingRepresentative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Service Syndicated and Participated commercial loans.
Provide direct customer service and acts as primary servicing contact with various bank partners for the syndicated and participated loans
Determine appropriate course of action and conduct investigative steps to fully identify customer issues
Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Commercial Loan experience
Ability to review and interpret complex commercial loan documents
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to manage a pipeline within key performance indicators
Job Expectations:
This position is not eligible for Visa sponsorship
Candidate must be based out of posted location
Relocation assistance is not available for this position
Ability to work additional hours as needed
Not a hybrid position, position full-time in office
Posting Location:
CHARLOTTE, NC
Posting End Date:
5 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$59k-97k yearly est. Auto-Apply 2d ago
Owners Rep- Full Cycle Steel Construction Data Centers - Charlotte, North Carolina
MK Consulting Group
Member service representative job in Charlotte, NC
Job Title: Steel Construction Data Center Owner's Representative (Structural Steel Construction-Fabrication and Installation Required) The Data Center Owner's Representative acts as the primary liaison between the owner and all project stakeholders during the planning, design, construction, and commissioning phases of a data center project. This role ensures that the owner's interests, standards, and objectives are met throughout the lifecycle of the project, delivering on time, within budget, and to the required quality and compliance standards.
Key Responsibilities
* Project Oversight
* Represent the owner in all project meetings and communications.
* Monitor progress against schedule, budget, and scope.
* Ensure alignment with owner's strategic goals and technical requirements.
* Design & Construction Management
* Review and approve design documents for compliance with owner standards.
* Coordinate with architects, engineers, contractors, and vendors.
* Oversee construction activities to ensure adherence to specifications and quality standards.
* Risk Management
* Identify potential risks and develop mitigation strategies.
* Ensure compliance with safety, environmental, and regulatory requirements.
* Budget & Cost Control
* Track project costs and manage change orders.
* Validate contractor invoices and ensure financial transparency.
* Commissioning & Handover
* Oversee testing and commissioning of critical systems (electrical, mechanical, IT).
* Ensure proper documentation and training for operations teams.
* Validate that all deliverables meet contractual and performance requirements.
Qualifications
* Bachelor's degree in Engineering, Construction Management, or related field.
* 7+ years of experience in data center construction or mission-critical facilities.
* Strong knowledge of electrical, mechanical, and IT infrastructure.
* Proven ability to manage large-scale projects and multiple stakeholders.
* Excellent communication, negotiation, and problem-solving skills.
$26k-34k yearly est. 60d+ ago
Financial Services Representative - State Farm Agent Team Member
Rob Heath-State Farm Agent
Member service representative job in Charlotte, NC
Job DescriptionBenefits:
Competitive salary
Opportunity for advancement
Training & development
ROLE DESCRIPTION: As a Financial ServicesRepresentative with Rob Heath State Farm office, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Consult customers with financial planning and investment options.
Assist customers with portfolio management and asset allocation.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
3+ years of experience in financial services.
Analytical and communication skills.
FINRA Series 7 and 63 licenses preferred.
$30k-48k yearly est. 6d ago
Patient Financial Services Representative
Paa/CABS
Member service representative job in Charlotte, NC
Job DescriptionDescription:
SUMMARY: The Patient Financial ServicesRepresentative is responsible for the review of the patient financial information and the communication with the patient, and/or responsible party, of any third-party reimbursement coverage and/or the portion due from the patient for healthcare services. The Patient Financial ServicesRepresentative will complete a social and financial assessment and appropriately refer patients who have no insurance coverage or qualify for financial assistance to a medical eligibility agency for potential assistance through Federal, State, or local healthcare programs. The Patient Financial ServicesRepresentative will respond to all incoming financial related inquiries including billing, explaining EOB's, fielding patient calls, applying adjustments, accepting proposals/negotiations. The Patient Financial ServicesRepresentative reports directly to the Patient Financial Services Supervisor.
Essential Duties and Responsibilities
Duties include but are not limited to:
Reviews accounts to determine insurance coverage.
Fields incoming calls and addresses all finance/billing related inquiries.
Interviews the patient and/or responsible party to obtain any missing insurance information.
Evaluate the need for financial assistance and discuss the patient's financial responsibility.
Responsible for the entry or update of insurance information on the patient's account and assists in maintaining the insurance database.
Refers account for insurance verification and benefit coverage to the Insurance Verification staff in a timely manner.
Identifies patient with no third-party reimbursement and/or with financial assistance needs and communicates with the patient regarding potential sources for financial assistance.
Makes timely referral to the medical eligibility agency to explore all available assistance and help in qualifying and filing for the eligible programs.
Based upon the evaluation of ability to pay, collects from the patient or responsible party the patient portion, or establishes payment arrangements within the hospital guidelines.
Properly documents all pertinent financial information and efforts in the account comments.
Uses best judgment to resolve patient problems or refer issues to department supervisor.
Remains current on knowledge of Medicare, Medicaid, Managed Care Contracts, and compliance regulations, as well as system and department processes. Complies with and supports department and organization policies and procedures.
Responsible for the collection of payments or setting up payment plans prior to services being rendered, at time of admission, or during the discharge process.
Seeks out relevant training or cross training from supervisor. Seeks out guidance from supervisor and teammates when uncertain of procedure. Solicits feedback from the supervisor to assess the quality and effectiveness of work. Participates in the dialogue process with supervisor regarding quality improvement. Demonstrates a personal commitment to continuous quality improvement through active participation.
Other duties as assigned by Supervisor.
Minimum Qualifications
To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School Diploma required. An associate degree preferred.
Experience: Minimum of one (1) to three (3) years of experience working with patient accounting, insurance verification and precertification, financial counseling, and medical terminology is required. Previous experience in customer service, managing inbound calls, and patient collections within a healthcare setting is preferred.
Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.
Computer Skills: Experience with medical billing software systems is required. Strong Microsoft Excel skills are required. Proficiency in Microsoft Outlook, Word, and PowerPoint is also required.
Reasoning Ability: Ability to organize and manage personal workload and the workload of assigned direct reports and associated teams. Ability to achieve and maintain strong working knowledge of anesthesia billing operation practices. Ability to analyze and assess the production effort of operations teams. Ability to work within an ambiguous, fast-moving environment, while driving toward clarity and solutions. Ability to make consider possible solutions and make decisions quickly. Ability to develop and execute corrective action plans.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hybrid based position, requiring two to three days of being in the office, with standard working hours. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required.
Requirements:
About Providence Anesthesiology Associates Headquartered in Charlotte, North Carolina, Providence Anesthesiology Associates (PAA) is an independent physician owned practice compromised of over 150 anesthesiologists. Founded in 1991, PAA provides anesthesia and perioperative care at numerous healthcare facilities throughout North and South Carolina, serving more than 246,000 patients annually.
Why work for PAA?
PAA continues to experience impressive growth and success. Our anesthesiologists are among the most elite in their field.
Our physicians are committed to providing the best culture and experience to their employees. Awarded one of the Top Workplaces in 2021 - 2023, PAA's core values include commitment, accountability, performance, integrity, transparency, adaptability, and leadership. We do what's right and don't compromise.
What's in it for you?
Strong workplace culture. We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment.
We provide competitive total rewards including salary, benefits - Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more.
We want you to succeed and our employer to employee relationship is proven to help you reach your goals and the goals of PAA.
What else should you know?
Providence Anesthesiology Associates is an equal opportunity employer and does not tolerate discrimination based on any protected status.
PAA participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.
$30k-48k yearly est. 18d ago
Sales & Services Contact Center Representative
Comporium 4.0
Member service representative job in Rock Hill, SC
Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs.
SUMMARY
Responsible for providing customer service responses for all Comporium Services and Products to include, but not limited to: billing, sales, and services issues. Maintain strong knowledge on all Comporium Services and Products, and providing world class customer service and meet or exceed all sales objectives.
RESPONSIBILITIES
Respond to customer inquiries either by phone, text, email, social media or chat in a timely and professional manner to ensure customer inquiries or concerns are addressed in a satisfactory manner. Performance is measured by meeting and/or exceeding monitoring scores, as well as adherence to KPI's.
Responsible for meeting and/or exceeding sales goals.
Responsible for meeting and/or exceeding exit scores.
Adhere to departmental guidelines as related to attendance.
Notify Team Supervisor as to the need for additional training on Comporium products and services as needed and keep Team Supervisor informed of items requiring immediate attention or for the benefit of co-workers, including matters such as outages, equipment troubles and customer service issues.
Other duties as assigned and requested .(ex. Outbound calling, new hire training, special projects, OT)
REQUIREMENTS
High School Diploma/GED required
1-2 years Customer Service and Sales preferred
Excellent computer, oral and written communication skills
We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!
Equal Opportunity Employer/Contractor
$28k-31k yearly est. Auto-Apply 60d+ ago
Financial Services Representative - State Farm Agent Team Member
Sig Holcomb-State Farm Agent
Member service representative job in Conover, NC
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Financial ServicesRepresentative - State Farm Agent Team Member with Sig Holcomb - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Consult customers with financial planning and investment options.
Assist customers with portfolio management and asset allocation.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
3+ years of experience in financial services.
Analytical and communication skills.
FINRA Series 7 and 63 licenses preferred.
$30k-48k yearly est. 27d ago
Park Services Associate
Carowinds 4.2
Member service representative job in Huntersville, NC
$12.50 / hour
The Carowinds Park Services team is full of hardworking people who are focused on ensuring each Guests experiences a clean park. This perfect for someone who likes to see the immediate results of their work and is always ready to move on to the next project. We are looking for people who are task oriented and work independently. As part of the team, you will walk the midways while answering Guest questions and pointing them in the direction of their next adventure.
Empty, dispose of trash and maintain clean trash containers in assigned areas.
Clean restroom toilets, sinks, counter tops, mirrors, floors, walls, fixtures and restock nescessary supplies.
Sweeps and cleans grounds and restroom areas throughout designated areas of the Park.
Some of our amazing perks and benefits:
FREE admission to Carowinds and other parks!
FREE tickets for friends and family!
10% discounts on food and 20% discounts on merchandise!
Work with people from here, near, and from all over the world!
Exclusive associate-only events!
Benefits for part-time, year-round positions include paid time off!
Apply now if you're looking for a rewarding job that's also FUN! Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.
Positions are currently available for those who are 16 or older.
Responsibilities:
We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.
Qualifications:
You!
People who love helping others and will support the needs of our guests and associates.
Good judgement and a commitment to safety.
Ability to work and interact with people from diverse backgrounds.
Individuals with a passion and excitement about Carowinds.
Availability to include some weekdays, weekends, evenings, and holidays.
$12.5 hourly Auto-Apply 3d ago
B2B Customer Service Representative
LHH 4.3
Member service representative job in Matthews, NC
LHH is looking for a detail-oriented and proactive professional for a contract-to-hire B2B Customer ServiceRepresentative role in Matthews, NC! The ideal candidate will have a background in manufacturing environments and a strong understanding of global trade operations. This position is fully in office Monday - Friday.
Responsibilities
Serve as the primary point of contact for business clients, distributors, and internal teams regarding order status and logistics.
Accurately enter and validate customer purchase orders in the internal system.
Coordinate with production, sales, and logistics teams to ensure timely fulfillment and delivery.
Manage freight arrangements, including booking carriers, scheduling pickups, and tracking shipments.
Prepare and review shipping documentation such as commercial invoices, customs declarations, and regulatory paperwork.
Troubleshoot and resolve any issues related to shipments, documentation, or customer inquiries.
Maintain compliance with internal procedures, international trade regulations, and customer-specific requirements.
Provide regular updates to the sales team on order and delivery status.
Support general administrative tasks and contribute to continuous process improvements.
Qualifications
2+ years of business to business customer service experience within a manufacturing or distribution setting.
Familiarity with import/export processes and documentation is preferred
Strong organizational skills and attention to detail.
Excellent communication skills, both written and verbal, with a professional demeanor.
Ability to collaborate across departments including engineering, finance, and production.
Experience with ERP or order management systems.
$29k-35k yearly est. 2d ago
Commercial Loan Servicing Representative
Wells Fargo Bank 4.6
Member service representative job in Charlotte, NC
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Commercial Loan ServicingRepresentative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
2+ years of AFS experience
Loan IQ experience
CEO/Vantage experience
Business and accounting skills
Analyze and interpret financial information
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to accurately process high volumes of work within established deadlines
Intermediate Microsoft Office skills
Intermediate Microsoft Excel skills
Ability to set priorities, plan and organize work
Sound risk management mindset and good understanding of compliance
Demonstrates/maintains professional conduct under all circumstances
Ability to learn quickly
Highly motivated individual who is able to work independently and in a team environment
Ability to recognize and escalate issues to management for any process breaches
Ability to multitask to accomplish tasks and meet deadlines effectively
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Flexibility to stretch to accomplish projects timely
Job Expectations:
Ability to work a hybrid schedule, at least 3 days a week working in office
Ability to work additional hours as needed
This position is not eligible for Visa sponsorship
Posting Location:
1525 West W T Harris Blvd, Charlotte, NC 28262
#CommercialBanking
Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Posting End Date:
30 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$65k-114k yearly est. 4d ago
Learn more about member service representative jobs
How much does a member service representative earn in Concord, NC?
The average member service representative in Concord, NC earns between $15,000 and $33,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Concord, NC