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Member service representative jobs in Delta, MI

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  • Commercial Service Center Representative

    Michigan Farm Bureau 4.1company rating

    Member service representative job in Lansing, MI

    OBJECTIVE Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist Senior Commercial Service Center Representatives train and provide support to the Associate Commercial Service Center Representatives. RESPONSIBILITIES Commercial Service Center Representative Responsibilities Complete service requests on commercial policies including certificates of insurance, endorsements, and renewal reviews. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes. Analyze and complete commercial service activities within the authority limit. Identify risks requiring underwriter evaluation and approval, and assign such risks based on guidelines, procedures, and service standards. Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling. QUALIFICATIONS Commercial Service Center Representative Qualifications Required High school diploma or equivalent required. Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance. Minimum of one year insurance related experience required. Experience using Microsoft Word, Excel, and PowerPoint required. Valid driver's license with an acceptable driving record. Designations in CISR, AINS, or CIC required, or actively being pursued. Must be willing to pursue self-development training including but not limited to insurance, policy rating and coverages, processing and procedures training, computer training, and customer service training. P/C License required or obtained within 90 days of employment. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19
    $31k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative (Part-Time)

    Dayton Freight 4.6company rating

    Member service representative job in Jackson, MI

    ***Shift available: 2:30 PM - 8:00 PM*** Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities ***Morning and Evening Shifts available***
    $33k-39k yearly est. Auto-Apply 60d+ ago
  • Financial Services Advocate

    Us Staffing Agency 3.9company rating

    Member service representative job in Jackson, MI

    Job Description Our partner in Jackson needs a full time Financial Services Advocate to add to their team! 1st shift: 8:00 am - 5:00 pm Starting wage is $15/hour Full time, temporary to permanent positions in Jackson, MI. Essential Duties for the Financial Services Advocate: Understand and demonstrate the importance of great customer service. Provide structured education on program coverages, provide follow up information as needed. Provide initial and re-enrollment assistance, complete application(s) using appropriate documentation, problem solve gaps in health coverage. Distribute outreach materials to help build health coverage option awareness. Maintain or submit outreach data Requirements for the Financial Services Advocate: Schedule may include night and weekend hours. Skills Required: Computer & finances. Background Requirements: Previous work experience in finance or related field. Diploma/GED Required: Yes Apply now or call us at (517) 787-6150 for more information!
    $15 hourly 6d ago
  • Customer Service & Sales Representative

    Spi LLC 4.0company rating

    Member service representative job in Durand, MI

    current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • Member Service Representative - Part-Time

    Case Credit Union 3.7company rating

    Member service representative job in Lansing, MI

    Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing suffixes, renewing term deposits, and assisting members with questions and account problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required. Serves members promptly and professionally. Assists members to achieve their financial success, by promoting the products and services that CASE has to offer. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the efficient, effective, and accurate performance of MSR I functions. a. Represents the Credit Union in a courteous and professional manner. b. Receives deposits, loan payments, late payments, payroll starts, stops, and changes. c. Processes cash advances, gift cards, stamps, cashiers' checks, money orders, stop payments, wires, service center transactions. d. Disburses cash or check withdrawals. e. Processes transfers. f. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. g. Trial balances throughout the day. Balances daily transactions and verifies totals. Investigates and resolves out-of-balance conditions. h. Ability to open and close branch locations. i. Following all procedures for branch security and safety. 2. Assumes responsibility for the effective and professional performance of member service functions. a. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Orders checks for members' accounts. Receives payroll deduction and authorization forms. b. Answers questions and solves problems for members by listening to problems, collecting data, and reporting results to the inquiring member. c. Performs address changes, name changes, suffix type changes as needed. d. Keeps members informed of Credit Union services and processes, including types of available accounts, interest and dividend rates, and other related services. e. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. f. Actively cross-sells Credit Union products and services. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and with management. a. Assists other departments as required. b. Keeps supervisors informed of activities and of any significant problems or concerns by following the chain of command. c. Completes required reports and records accurately and promptly. d. Attends meetings as required. 4. Assumes responsibility for related duties as required or assigned. a. Performs drive-up service, verification of ATM envelopes and night drop functions as assigned. b. Ensures that work area is clean, secure, and well maintained. c. Performs related clerical duties as required d. Participate in training activities within the department/branches, as well as some training outside the department. Such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: None Interest in Finance or Accounting field preferred Experience Required: Abilities generally acquired on the job in 12 months. No experience necessary. Skills/Abilities: Good communication skills. Time management. Ability to operate related computer applications and other business equipment including fax, copy machine, coin and money counting machines, and telephone.
    $29k-34k yearly est. 60d+ ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Member service representative job in Lansing, MI

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15-22.6 hourly 51d ago
  • Plumbing Customer Service Representative

    Etna Supply 3.1company rating

    Member service representative job in Lansing, MI

    Job Description Are you driven to provide exceptional service to customers? Do you have working knowledge of the Plumbing industry? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. What We Offer: Competitive compensation package including quarterly bonuses! 401(k) w/ company match Medical, Dental, and Vision Insurance Company provided and Voluntary Life Insurance Short Term and Long-Term Disability and more! Typical Responsibilities: Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end Meet or exceed the expectations of our customers by providing a positive customer experience. Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity. Communicate with customers, outside sales representatives, and vendors by phone and email. Support outside sales representatives by entering orders and accessing customer and product information. Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs. Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements. Turn in proper documents for submittal requests in a timely manner Receive and process orders for product, following company SOP's. Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required. Create job files and organize paperwork as needed. Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise. Train others regarding department material applications and limitations. Coordinate shipping of orders and materials required with various departments. Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation. Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed. Back up warehouse and counter as needed. Communicate any/all product and vendor opportunities to sales leadership for review. Keep up to date on products and product features available. Attend internal, vendor, and industry trainings and meetings as required. Knowledge, Skills, and Abilities: Working knowledge of products sold and their applications. Ability to manage multiple tasks and priorities and easily adapt to changing situations. Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills. Working knowledge of Microsoft Office products and Eclipse. Effectively read and interpret documents, such as blueprints, safety rules, operating and maintenance instructions, and procedures manuals. Ability to accurately add, subtract, multiply, and divide with or without using a calculator. Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume. Education and/or Experience: High School Diploma or equivalent; or One year of related experience and training; or Equivalent combination of experience and education. Physical Demands and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Frequently required to sit; talk and hear; and use fingers. Regularly required to walk and stand, reach, grasp, and handle. Occasionally required to lift and/or move up to 25 pounds. Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner. Specific vision abilities required by this job include clear vision at 20 inches or less. We are an Equal Employment Opportunity Employer. M-F 7am-4:30pm
    $28k-35k yearly est. 4d ago
  • Customer Service Representative

    Rgbsi 4.7company rating

    Member service representative job in Lansing, MI

    RGBSI, a leader in the engineering services industry, is dedicated to provide highest quality service to our clients and employees. We are proud to be primary partner to top companies in the automotive, aerospace, IT, media & entertainment, sports, energy, and finance industries. Because of our clients' continued growth, we are looking for an energetic professionals who enjoy working with people and to be a partner to leading US companies Job Description Qualifications: Strong communication skills to confidently explain information and converse with customers/clients Organizational skills to effectively process all paperwork/products Self-confidence to take the initiative to approach potential customers/clients Multitasking skills required Must be a team player Knowledge of basic Microsoft Office required. Basic knowledge of materials, i.e. characteristics of metals and plastics Experience Automotive / Aerospace industry background a plus 1-3 years of Customer Service experience required SAP experience a must Qualifications Associates degree or bachelors would be preferred All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-34k yearly est. 60d+ ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Member service representative job in Conway, MI

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 20h ago
  • Service BDC Representative

    Shaheen Chevrolet

    Member service representative job in Lansing, MI

    Join the Winning Team at Shaheen Chevrolet as a Service Business Development Representative! Shaheen Chevrolet is a thriving automotive dealership committed to providing exceptional service to our customers. We are a family-owned and operated business with a focus on creating a positive work environment where employees can grow and succeed. Previous service BDC and/or automotive service experience is required. Schedule: Monday- Friday 8:30am- 5:30pm with a one hour lunch. One Saturday per month. Benefits: 401K plan with employer match Medical, Dental, Vision, Disability, & Life insurance Paid time off, including holidays, vacation, and sick Paid training Employee discounts on vehicles, parts, and service Company-sponsored outings and events Why Join Shaheen Chevrolet? Be a part of the best dealership in the area. Family-oriented work environment. Competitive compensation and benefits. Opportunities for growth and career advancement. If you are passionate about customer satisfaction, and want to contribute to the success of the leading automotive dealership, apply now! Join us at Shaheen Chevrolet where excellence is a tradition and we pride ourselves on giving our guests the ultimate automotive experience! SUMMARY: This position answers directly to the Business Development Center Manager (BDC) while resolving various customer sales inquiries, conducting sales or service related marketing campaigns, receiving incoming phone calls, scheduling appointments. BDC Representative may be assigned duties related to either Service or the Parts Department depending training path. ESSENTIAL DUTIES include the following: Communicate with BDC customers and prospects via phone, internet, text message, in person and social networking sites. Conduct telemarketing and internet related service campaigns. Schedule appointments for prospects through BDC Manager. Meet and exceed daily goals and objectives. Maintain accurate records of daily activities. Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications. Maintain working knowledge of all dealership products and services. Check e-mail frequently and provide a quality lead response immediately. Deliver messages intended for other departments promptly. Coordinate internet promotions with other dealership sales promotions and advertising. Maintain an ongoing customer database to capture repeat business. Know and understands the federal, state, and local laws which govern retail automobile sales. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Attend product trainings as requested by the BDC Manager. Maintain professional appearance. MARGINAL DUTIES: Other duties may be assigned. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; must be comfortable working in front of a computer or on the phone; must be able to work with scripts and defined processes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Dealership BDC experience required. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.
    $27k-39k yearly est. 60d+ ago
  • Member Experience Associate - Hastings

    Lake Trust Credit Union 4.1company rating

    Member service representative job in Brighton, MI

    is located in Hastings, Michigan. More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial Wellbeing Services * 401(K) matching up to 5% * Heath Insurance with Wellness Incentives * Employee Wellbeing Services * DE&I Initiatives * Work-Life Balance Job Summary The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals. What you'll do * Proactively greet and interact with members as they enter the Credit Union. * Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs. * Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success. * Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals. * Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm. * Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. * Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members. What you'll bring * High School Diploma/GED is required * Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
    $33k-38k yearly est. 6d ago
  • Financial Services Representative - State Farm Agent Team Member

    Trinesha Goebel

    Member service representative job in Lansing, MI

    Responsive recruiter About our Agency: Trinesha launched the agency on January 1, 2011 and has since built a strong team of nine licensed agents dedicated to exceptional service. In our office, we pride ourselves on providing a personal touch, often handling eligible claims in-house to make the process smoother for our customers. Plus, our mini Australian Shepherd, Baxter, adds a little extra joy to the workplace! As a Chartered Financial Consultant (ChFC), Trinesha brings a wealth of expertise to our agency, especially when it comes to guiding customers through financial services. Our community is at the heart of everything we do-we sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and the Mason Courthouse music events. We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year. Our team enjoys excellent perks, including a Simple IRA, health benefits, and group life insurance. The culture here is fast-paced yet family-oriented, emphasizing hard work, integrity, and personal connection. Instead of a telephone tree, we prioritize human interaction-along with cookies and coffee to keep things warm and welcoming! ROLE DESCRIPTION: As a Financial Services Representative - State Farm Agent Team Member with Trinesha Goebel - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses. Proficiency in Microsoft Office applications. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: Hourly pay plus commission/bonus Health benefit (Medical, Vision, Dental) Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Compensation: $45,000.00 - $65,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mason, MI and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
    $45k-65k yearly Auto-Apply 60d+ ago
  • Customer Service Representative

    Copart 4.8company rating

    Member service representative job in Wayland, MI

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $18.00 - $20.29 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $18-20.3 hourly Auto-Apply 60d+ ago
  • Financial Services Representative State Farm Agent Team Member

    Trinesha Goebel-State Farm Agent

    Member service representative job in Lansing, MI

    Job DescriptionAbout our Agency: Trinesha launched the agency on January 1, 2011 and has since built a strong team of nine licensed agents dedicated to exceptional service. In our office, we pride ourselves on providing a personal touch, often handling eligible claims in-house to make the process smoother for our customers. Plus, our mini Australian Shepherd, Baxter, adds a little extra joy to the workplace! As a Chartered Financial Consultant (ChFC), Trinesha brings a wealth of expertise to our agency, especially when it comes to guiding customers through financial services. Our community is at the heart of everything we dowe sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and the Mason Courthouse music events. We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year. Our team enjoys excellent perks, including a Simple IRA, health benefits, and group life insurance. The culture here is fast-paced yet family-oriented, emphasizing hard work, integrity, and personal connection. Instead of a telephone tree, we prioritize human interactionalong with cookies and coffee to keep things warm and welcoming! ROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Trinesha Goebel - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses. Proficiency in Microsoft Office applications. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: Hourly pay plus commission/bonus Health benefit (Medical, Vision, Dental) Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency
    $26k-43k yearly est. 10d ago
  • Market Client Service Representative

    Old National Bank 4.4company rating

    Member service representative job in Dexter, MI

    Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities We are currently hiring for a Market Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. This position is unique as it will allow you to travel to the surrounding branches as needed. This gives you the opportunity to work at several different branches, giving you the opportunity to know the personalities at each location. A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes; balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts. Salary Range The salary range for this position is $17.00/Hr. - $27.50/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Our ideal candidate will possess the following skills: High school diploma or GED required 2-3 years of cash handling experience Excellent customer service skills Excellent balancing record Good organizational skills and attention to detail Bilingual Spanish speaking preferred Ability to lift heavy boxes of coin Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)
    $17 hourly Auto-Apply 21h ago
  • Custodial and Event Services Member

    Jackson College 4.1company rating

    Member service representative job in Jackson, MI

    Within the structure of the Custodial and Event Services Team, this position performs services for events held on Central Campus and occasionally remote campus buildings and grounds. This position works a flexible schedule (including nights and weekends) to supports events. Events include College events, concerts, theater performances, weddings/receptions, sports events/fundraisers, and other non-academic activities sponsored by Jackson College. This position supports events for internal and external clients. Cleaning responsibilities include general and specialty areas (e.g. large lobbies, theaters, etc.) in designated buildings as assigned by supervisor. Exhibit exceptional customer service in a fast-paced, ever-changing environment, work well in a team environment, be well-organized, detail oriented and have the ability to multi-task. These functions are performed by the duties outlined below. Hours: This is a 1st shift position, but hours will be dictated by the event schedule. Availability on nights and weekends is required. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. * Primary responsibility for the set-up and tear down of events; including setting up tables, chairs, and special equipment as requested by the Event Organizer; provides for event tear down including removal of tables, chairs and special equipment as requested by the Event Organizer. Provides additional assistance to Event Organizer as requested. Cleans event areas and all common spaces which may have been impacted by event activities. Communicate any damages and or additional work required to the Grounds and Custodial Director and Special Events & Community Relations Coordinator. * Work in conjunction with the other event/custodial member to ensure all events are sufficiently covered. * Assist with the setup of facilities for meetings, classrooms, conferences, events, etc. * Works with supervisor in coordination of assignments and schedules for all special functions. * May provide first level support of College owned computer and audio/visual equipment, during events, by performing basic troubleshooting to resolve common problems. * Empty trash and tidy up bathrooms as needed during events. * Maintains an inventory of necessary supplies and equipment. * Cleans theaters, dressing rooms, common areas, dining rooms, lobbies, entrance ways, toilet rooms, hallways, and offices. * Sweeps, mops and dusts interior areas of buildings, washes walls, windows, woodwork, furniture and light fixtures; strips and polishes hard surface floors; vacuums and cleans carpet; empties waste containers and disposes of waste materials (including properly packaged bio-hazards). * Clean and sanitize restrooms/bathrooms using established practices and procedure; refill restroom dispensers; cleans and sanitizes toilet rooms, showers, and drinking fountains. * Strip, clean, buff and apply floor sealer and floor finish to hard surface floors, vacuum and shampoo carpets. * Use and maintain assigned power equipment and hand tools; buffers, auto scrubbers/extractors, high pressure washers, high speed buffers and vacuums, brooms, mops, and squeegees for the cleaning and general maintenance of floors, walls, carpets and furniture. * Wash walls and equipment; use ladders when required in work assignments. * Check for unlocked doors and windows, report any unauthorized occupants, turn off lights. * Follow instructions regarding the use of chemicals and supplies. Use as directed. * Perform cleaning and related activities such as removing snow or debris from sidewalks. Assure safe passageway for event attendees. * Move furniture, equipment, supplies and tools on an incidental basis. * Wash accessible interior windows and interior / exterior doors. Clean blinds. * Respond to work with a timely, professional, respectful, and proactive approach. * Assist staff and teams within the Facilities Department with work requests, projects, and daily operations as needed. * Responsible for understanding, supporting, and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same. CONTACTS AND PURPOSE OF CONTACTS: Internal:Daily contact with supervisor, frequent contact with facilities department, College personnel including staff, administrators and faculty in daily work assignments. Regular contact with Community Relations Office. External:Regular contact with suppliers, guests, contractors, and vendors. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: Minimum * current cleaning methods, materials, and equipment * basic features within Microsoft Office * Windows operating system * work request and job ticketing systems; document work as required Preferred * occupational hazards and safety precautions * operation, maintenance, and repair of cleaning equipment * OSHA, MIOSHA, and fire and safety regulations Skills and Ability to: Minimum * be an effective and efficient team member * understand safe and effective operation of equipment and supplies related to the position * participate in facilitated discussions and share thoughts generated from diverse perspectives * foster a collaborative and productive work environment while recognizing and acknowledging others strengths and weaknesses, maintaining confidentiality, resolving conflict, and encouraging respect among peers * be customer service oriented, self-starter, and work under tight timelines with minimal supervision * manage multiple competing-priority projects by utilizing time management techniques * work independently and in teams while supporting a diverse population of users * provide excellent written, listening, questioning, and oral communication * provide excellent organizational and interpersonal / human skills * interpret and enter work requests * follow guidelines that may evolve over time; expect and value change * perform accurate work without close supervision or oversight * identify problems and review related information to develop and evaluate solutions * use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problem solving Education and Experience: Minimum * High School diploma or G.E.D. required * two years of related experience Preferred * Associates Degree Other Skills and Abilities Ability to present a positive image of the college and the Facilities Department in relationship with others and in one's personal habits. Neatness in one's personal habits and dress in accordance with tasks. Language Skills Ability to read and interpret documents such as safety rules, floor plans, operating and maintenance instructions, and procedure manuals. Excellent verbal, listening, questioning, and writing abilities are essential to this position. Ability to write routine reports and correspondence. Mathematical Skills Ability to apply concepts such as addition, subtraction, multiplication, and division to practical situations. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS Must possess a valid driver's license PHYSICAL DEMANDS This position involves frequent and consistent physical labor on a daily basis. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly expected to stand, walk, climb, use of hands to handle and feel and reach with hands and arms. Frequently will stoop or crouch. Employee requires good hearing and ability to smell. Daily, will be required to lift up to 25+ pounds and occasionally up to 75 pounds. Ability to have both close and distance vision and reasonable depth perception. Able and willing to work in inclement weather. WORK ENVIROMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires that the employee is able to work a flexible schedule to include event schedules for early mornings, evenings, and weekends. Weekend work shall be coordinated by supervisor. The work schedule is determined by coordinating/weighing the available equipment and labor resources against prioritized work requests and pre-planned special events. Work may be required during unscheduled emergencies, building system failures, or occupant driven cleaning needs. "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty." Jackson College only accepts on-line applications though this system. For assistance with this, please call ************. Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name. The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner. It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete. When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there. The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position. Final candidates will be subject to a criminal background as part of the employment process. If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered. Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need. A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires. Applicants have rights under Federal employment laws. Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
    $32k-36k yearly est. 2d ago
  • Client Service Representative

    Coronis Health

    Member service representative job in Jackson, MI

    Job title: Client Service Representative Reports to: Client Manager Classification: Hourly, Non-Exempt Salary: $15 - $16 Hrly * Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise. Job purpose The Client Service Representative is an entry-level position on the Client Services team. Work is performed with supervisor guidance and within established practices to complete duties and responsibilities. Primarily responsible for collection of accounts receivable for multiple or larger specific payor(s), in a timely, systematic fashion. Primary goals are to facilitate increased cash flow and decreased A/R days on assigned accounts. Duties and responsibilities * Conduct follow-up with insurance companies on denied and rejected claims. Follow-up on non-payment of claims according to the Company's guidelines. * Verify eligibility for insurance coverage through various means * Conduct necessary investigation and follow-up on unpaid, self-pay and/or litigation accounts using resources provided by Coronis. * Communicate with self-pay patients regarding outstanding balance and timely pay-off of account. Establish individual payment plans based on pre-established collection procedures. * Collect outstanding balances on patient accounts following Coronis accounts receivable management collection procedures and appropriate laws and regulations. * Process mail received from physicians, insurance companies and patients regarding outstanding accounts. * Process Credit Status Reports and take steps necessary to adjust accounts or indicate true refunds. * Initiate adjustments to accounts including referral to collections, write-offs, and insurance adjustments according to Coronis collection guidelines. * Participate in regular team meetings to discuss pertinent issues, changes, and/or enhancements to the collections function. * Identify trends and issues related to payors, invoice set-up, and end-user errors, related to AR Follow-up and communicate information about this to the AR Manager, Team Lead and Job Account Managers. * Initiate updates to Client-specific Requirement Notes and dictionaries when necessary. * May assist in the training and cross training of newer staff. * Other duties as assigned. Qualifications * High School diploma or equivalent * 1-2 years relevant work experience in a physician or medical insurance/collections environment * Excellent communication skills (both verbal and written) * Detail oriented * Proficient in Microsoft Office; MS Word, MS Excel, MS Outlook * Ability to multi-task * Strong organization skills * Knowledge of HIPAA laws * Knowledge of health insurance billing and collections Physical Requirements Ability to read handwritten and typed documents on paper and/or on computer screens. The physical requirements above are representative of the physical capabilities that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $15-16 hourly 17d ago
  • Financial Services Representative State Farm Agent Team Member

    Chad Heeter-State Farm Agent

    Member service representative job in Battle Creek, MI

    Job DescriptionBenefits: Hiring bonus 401(k) matching Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our Battle Creek office has been in operation since January 1, 2017, celebrating eight years of growth, while our Marshall office opened on July 1, 2024. Our team consists of 7 dedicated members in Battle Creek and 5 in Marshall, along with the agent. I am a proud graduate of Mattawan High School (2006), Ferris State University, and Grand Valley State University, where I earned a business degree in 2010. Our office culture is the cornerstone of our success, with a dynamic and enjoyable work environment where we prioritize hiring individuals who bring positive energy and contribute to our team's collective greatness. We offer a competitive matching 401k, flexible hours and a hiring bonus as perks for our employees. ROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Chad Heeter - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must currently hold relevant financial service licenses (Life/Health, SIE, Series 6/63/65) Sound knowledge of financial service products. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred
    $26k-43k yearly est. 2d ago
  • Member Service Representative - Full Time

    Case Credit Union 3.7company rating

    Member service representative job in Lansing, MI

    Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing suffixes, renewing term deposits, and assisting members with questions and account problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required. Serves members promptly and professionally. Assists members to achieve their financial success, by promoting the products and services that CASE has to offer. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the efficient, effective, and accurate performance of MSR I functions. a. Represents the Credit Union in a courteous and professional manner. b. Receives deposits, loan payments, late payments, payroll starts, stops, and changes. c. Processes cash advances, gift cards, stamps, cashiers' checks, money orders, stop payments, wires, service center transactions. d. Disburses cash or check withdrawals. e. Processes transfers. f. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. g. Trial balances throughout the day. Balances daily transactions and verifies totals. Investigates and resolves out-of-balance conditions. h. Ability to open and close branch locations. i. Following all procedures for branch security and safety. 2. Assumes responsibility for the effective and professional performance of member service functions. a. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Orders checks for members' accounts. Receives payroll deduction and authorization forms. b. Answers questions and solves problems for members by listening to problems, collecting data, and reporting results to the inquiring member. c. Performs address changes, name changes, suffix type changes as needed. d. Keeps members informed of Credit Union services and processes, including types of available accounts, interest and dividend rates, and other related services. e. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. f. Actively cross-sells Credit Union products and services. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and with management. a. Assists other departments as required. b. Keeps supervisors informed of activities and of any significant problems or concerns by following the chain of command. c. Completes required reports and records accurately and promptly. d. Attends meetings as required. 4. Assumes responsibility for related duties as required or assigned. a. Performs drive-up service, verification of ATM envelopes and night drop functions as assigned. b. Ensures that work area is clean, secure, and well maintained. c. Performs related clerical duties as required d. Participate in training activities within the department/branches, as well as some training outside the department. Such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: None. Interest in Finance or Accounting field preferred Experience Required: Abilities generally acquired on the job in 12 months. No experience necessary. Skills/Abilities: Good communication skills. Time management. Ability to operate related computer applications and other business equipment including fax, copy machine, coin and money counting machines, and telephone.
    $29k-34k yearly est. 60d+ ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Member service representative job in Conway, MI

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. Skill Set Overview: • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 60d+ ago

Learn more about member service representative jobs

How much does a member service representative earn in Delta, MI?

The average member service representative in Delta, MI earns between $18,000 and $35,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Delta, MI

$25,000

What are the biggest employers of Member Service Representatives in Delta, MI?

The biggest employers of Member Service Representatives in Delta, MI are:
  1. CASE Credit Union
  2. Planet Fitness
  3. Consumers Credit Union
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