Customer Service Representative 1
Member service representative job in Auburn, CA
THE ROLE OF Customer Service Representative 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
* Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
* Six months related experience and/or training.
* Computer programs, including Microsoft Office suite of applications.
* High school diploma or GED required.
* Bachelor's degree preferred.
Skill and/or Ability to:
* Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
* Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
* Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
* Demonstrates ability to use computers and technology capabilities.
* Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
* Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
* Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
* Effectively and productively engages with others and establishes trust, credibility, and confidence.
* Promotes collaboration and assists others with their initiatives and efforts.
* Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
* Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
* Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Stormwater Professional
Member service representative job in Sacramento, CA
The selected candidate will assist with providing Trihydro's clients and customers with effective, responsive, and safe stormwater compliance solutions. If you know Stormwater Management and you are familiar with the Best Management Practices utilized to protect water quality, and have an attention to detail, we encourage you to apply!
This full-time position requires approximately 40-45 hours per week and involves a blend of project management, strong communication skills, technical writing, reporting, and problem-solving abilities. If you thrive in a fast-paced, collaborative environment, this opportunity is ideal for you.
Key Responsibilities:
Design and manage stormwater BMP and restoration projects throughout Northern California.
Direct and manage staff and sub-contractors
Work closely with utility, private and industrial clients.
SWPPP development and technical review
Best Management Practices (BMP) design.
Monitor project progress and take corrective action as needed.
Ensure project deliverables are met on time and within budget.
Lead, mentor, and manage project teams, assign tasks, and monitor progress.
Support client stewardship and business development activities.
Qualifications:
Professional stormwater licensure preferred (e.g., QSD/QSP/QISP).
Experience with developing and implementing SWPPPs under the California Construction General Permit, Industrial and/or Municipal stormwater permits.
Experience with fire response and restoration (preferred).
Construction Management and/or Project Management experience.
Capable of performing limited field work (site assessments) along with writing, problem-solving skills and a commitment to producing high-quality deliverables.
A minimum 5 years of relevant experience.
A clean driving record.
A demonstrated commitment to safe work practices.
Written and oral communication skills with the ability to communicate effectively with clients, construction crews and project team members.
Initiative and motivation, with an emphasis on completing high quality project deliverables on schedule.
Dependability, with the ability to work independently or in a team environment.
Ability to travel within Northern California.
What We Offer:
Industry-leading 401(k) retirement plan, including a 6% discretionary match.
Paid time off including vacation, flex, sick, paid family medical leave, and holiday pay.
Comprehensive health insurance program (medical, dental, vision, and prescription).
Opportunities for professional development and career growth.
A collaborative and inclusive work environment.
Mentoring and opportunities for professional advancement.
Best-in-class safety culture.
The salary information shown below is a general guideline ONLY. Salaries are based on candidates' experience and qualifications, as well as market and business considerations.
Summary pay range: $80,000 - $110,000
This position will remain open until a qualified candidate has been selected.
Trihydro is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because of a protected Veteran status.
Technical Service Representative - Rocklin, CA
Member service representative job in Rocklin, CA
Why Work at SMA America At SMA America, we believe in
Energy
that
Changes
. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy.
But we're not just transforming power - we're empowering people.
We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.
Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you.
POSTITION OVERVIEW
We are seeking a Technical Service Representative who is responsible for providing the highest quality of customer support through the technical support telephone hotline. Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments
PRIMARY DUTIES / RESPONSIBILITIES
Maintains the technical support hotline and uses communication skills to provide customer support to users, installers, and customers of SMA.
Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
Provides technical training to internal personnel on the technical aspects of SMA's product line and develops training materials.
Provides support to the Sales and Marketing departments by serving as an SMA products generalist and building familiarity with competitors' products.
Other duties as may be required or assigned.
REQUIRED QUALIFICATIONS
An associate degree is required
A four-year degree in a technology-related field is preferred
Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
Experience in renewable energy is preferred but not required.
PREFERRED QUALIFICATIONS
Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
Knowledge of mathematical concepts, including graphical representation of data, is preferred.
Knowledge of basic electrical theory is required.
Proficiency in the English both written and verbal, is required.
Spanish language, both written and verbal, is preferred.
German language skills are a plus.
Customer focus and a service-oriented attitude are required.
Ability to communicate on the phone with customers while taking detailed notes is required.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
Attention to detail and a high level of accuracy are required.
Excellent interpersonal, communication and presentation skills are required.
Excellent organizational skills are required.
Ability to analyze and solve problems.
Ability to work under time pressure and stress.
Ability to handle multiple projects in parallel.
Ability to work individually as well as part of a team NABCEP certification is a plus.
WE OFFER
Pay Range: $27.43 - $33.41, hourly, dependent upon experience
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.
If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com
Auto-ApplyCustomer Success Consultant
Member service representative job in Sacramento, CA
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$73,805 - $98,406 in these states: CO
$77,322 - $103,089 in these states: CA, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Part Time Customer Service Officer- $22.66 (#726)
Member service representative job in Sacramento, CA
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list.
Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Skills / Requirements
Sunstates Security is hiring a Part Time Customer Service Officer in the surroundings areas of Sacramento, CA area, with a pay rate of $22.66/hr, paid weekly.
Schedule:
Tuesday - 2:00 PM - 10:00 PM
Saturday - 2:00 PM - 10:00 PM
Includes a positive work environment with the following benefits:
Commute-friendly location
Extensive industry training
Advancement opportunities
Requirements:
CA Guard Card/ 40-hour Certificate preferred
CPR Card
To be considered, only those applicants who have submitted their most recent applications/resumes will be reviewed.
Successfully complete Sunstates background check which includes a 10 Panel Drug Screen and the clients more extensive background check
Must be 21 years of age or older with a valid driver's license, a clean driving record, and more than 3 years of driving experience
Responsibilities:
Provide exceptional customer service by upholding our standards in a friendly, professional, and courteous manner.
Conduct exterior and interior patrols of multiples building at a given time.
Ability to answer questions in a timely and professional manner for corporate employees and visitors.
Natural composure and an infectious attitude towards arising issues with the ability to adapt quickly and develop practical solutions with minimal supervision.
Prepare all required written reports in an ongoing and timely manner, including but not limited to: Daily Activity Reports (DAR's) and Incident Reports.
Ability to use Technology in a proficient way using platforms like Slack, & Emails.
Operating phones, radios, and computer systems and applications such as MAC IOS, Microsoft Office 365, and Google Suites
Monitoring Closed Circuit Television (CCTV) and alarm panels for emergencies and potential issues
Following site specific post orders, pass down messages, and being in compliance with employee handbook guidelines at all times
Conduct interior and exterior patrols within an office, and industrial complex
A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.
Certification Requirements (All)
CA Guard Card
Additional Information / Benefits
The Sunstates customizable benefits package includes the following minimum components:
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: 401K/403b Plan
This is a As Needed position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Flex.
Customer Success Representative II
Member service representative job in Roseville, CA
Department: Customer Service & Experience
Position Type: Full-Time, Non-Exempt
Plunge is a rapidly growing health and wellness brand focused on delivering innovative cold plunges and saunas that help people feel their best and “find their edge.” We design and manufacture our products with a focus on quality, reliability, and an exceptional customer experience, supporting both residential and commercial customers around the world.
Role Overview
The Customer Success Representative II is an experienced, senior-level member of the Customer Service & Experience team. This role is one level above the Customer Success Representative I and is expected to handle more complex customer situations, lead by example on quality and ownership, and serve as a go-to resource for peers. You will manage escalated tickets, advanced troubleshooting, and sensitive customer situations while maintaining a world-class experience. You'll also contribute to improving our processes, documentation, and feedback loops to make things better for customers and the team.
Key Responsibilities
Advanced Customer Interaction & Support
Provide prompt, accurate, and empathetic support via phone, email, chat, and occasionally in person.
Take ownership of complex and high-impact customer inquiries, ensuring clear expectations, regular updates, and complete resolution.
Model best-in-class communication, tone, and professionalism for the broader CS team.
Complex Issue Resolution & Escalations
Investigate and resolve escalated complaints, technical issues, and unique use cases that go beyond standard scripts or macros.
Partner closely with Technical Support, Manufacturing, Logistics, and other teams to drive root cause resolutions.
Use sound judgment in applying warranty policies, goodwill gestures, and exception handling while balancing customer satisfaction and business needs.
Serve as an escalation point for Customer Success Representative I team members when cases require deeper experience or additional judgment.
Product & Service Expertise
Maintain an in-depth understanding of Plunge products (cold plunges, saunas, accessories), including configuration, installation, and common failure modes.
Stay current on product updates, new releases, policies, and process changes.
Contribute to creating and updating internal and external documentation (troubleshooting guides, FAQs, macros, and templates) for recurring customer inquiries.
Customer Feedback & Continuous Improvement
Capture and clearly document customer feedback and recurring pain points; identify trends and share them with the Director of CS and cross-functional partners.
Recommend improvements to policies, workflows, and tools to reduce future issues and improve the customer journey.
Participate in and occasionally lead small projects or pilots aimed at improving support quality, speed, or efficiency.
Quality, Coaching & Team Support
Consistently meet or exceed KPIs (CSAT, response time, resolution time, quality scores, documentation accuracy).
Help informally coach or support newer team members by answering questions, reviewing complex cases, and sharing best practices (no formal people-management responsibilities).
Participate in QA reviews, calibration sessions, and training to help elevate overall team performance.
Our Ideal Candidate
2-4+ years of experience in customer success, customer support, or a closely related role, ideally supporting physical products or hardware.
Demonstrated success handling complex, escalated, or high-stakes customer situations.
Excellent written and verbal communication skills; able to simplify complex topics and keep customers informed.
Strong problem-solving skills and attention to detail-able to dig into the “why” behind issues, not just treat symptoms.
Comfort using CRM/ticketing tools and working with multiple systems at once.
Ability to collaborate effectively across departments (Technical Support, Engineering, Operations, Logistics, etc.).
Takes ownership and follows through until issues are fully resolved.
Calm, composed, and solutions-oriented in the face of frustrated or upset customers.
Thrives in a fast-paced, evolving startup environment with changing priorities.
Willingness to work a flexible schedule (including weekends/holidays) based on customer and team needs.
Benefits, Perks & Time Off
Comprehensive health insurance: medical, dental, and vision (shared cost).
Life/AD&D, Short-Term Disability (STD), and Long-Term Disability (LTD).
Additional voluntary plans for employee and dependents.
401(k) plan with 3% match after 6 months.
Monthly: 1 free float at Capitol Floats (Sacramento or Auburn).
Health reimbursement for gym, supplements, or other health-related expenses.
“Get Paid to Plunge” bonus program.
Quarterly catered lunches with raffle prizes.
Educational reimbursement up to $700/year.
Auto-ApplyMember Service Representative I
Member service representative job in Gold River, CA
Member Service Representative I
REPORTS TO:
Branch Manager
JOB GRADE:
N5
PAY RANGE:
$20.00 /hour - $26.66/hour, Non-Exempt
Dependent on experience
Position Summary
Demonstrates a professional image of the credit union to members while performing a variety of member service functions. Under general supervision of the Branch Manager, and in conformance with established policies and regulations, matches credit union products and services to member needs. Maintains an acceptable degree of accuracy and maintains high quality member service. Assist at other offices as needed.
Duties and Responsibilities
Teller:
Receives and disburses funds.
Cashes checks.
Processes loan transactions.
Answers phone inquiries.
Cross sells products & services.
Maintains & secures a safe environment.
Understands and follows the CU's BSA-AML compliance program including but not limited to:
Filing Currency Transaction Reports.
Filing Suspicious Activity Reports.
Conducting OFAC checks in accordance with the CU's OFAC screening procedures.
Processes mail.
Balances and is responsible for cash drawer.
Performs member document filing.
Cross trains in office operations.
Helps balance branch ATM/Kiosk and night drop.
Performs other duties as assigned.
New Accounts/Loan Interviewing:
Begins the process of learning how to open accounts.
Begins the process of learning how to process loan applications and fund loans.
Education/Experience Requirements
High School diploma or equivalent.
1-year financial institution experience preferred.
Ability to operate computer terminal and general office equipment.
Excellent member service and sales skills.
Type 20 wpm.
Interpersonal communication & problem-solving skills.
Balancing and transaction accuracy.
Working Conditions/Physical Demands
Works in an office environment, requiring the use of office equipment, such as personal computers.
May travel to other branches when needed.
______________________________ ______________________________
Team Member Signature Date
______________________________ ______________________________
Manager Signature Date
Auto-ApplyBUSINESS SERVICE OFFICER I (SPECIALIST)
Member service representative job in Sacramento, CA
We are looking for a hard-working, team player who is interested in working in the California Department of Education's mail room. Under general supervision of the Business Service Officer I (Supervisor), the incumbent performs the most complex print jobs, assist ongoing analysis of California Department of Education (CDE) facility space needs, and assists with the coordinating alterations of new and existing space. Develops and implements guidelines, procedures, and policies to assist department staff with relocation services. Recommends modifications to facilities and practices to develop safer working conditions and improve work environment. Provides customer service, answers phones, and participates in meetings.
You will find additional information about the job in the Duty Statement.
Working Conditions
IN OFFICE POSITION
This position is headquartered in Sacramento and requires the incumbent to report to the office five days a week. This position is not eligible for telework.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
* BUSINESS SERVICE OFFICER I (SPECIALIST)
Additional Documents
* Job Application Package Checklist
* Duty Statement
Position Details
Job Code #:
JC-501977
Position #(s):
174-140-4720-XXX
Working Title:
Business Service Officer I (Specialist)
Classification:
BUSINESS SERVICE OFFICER I (SPECIALIST)
$5,014.00 - $6,276.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent, Full Time
Facility:
School Facilities & Transportation Ser.
Department Information
The California Department of Education (CDE) oversees the state's diverse and dynamic public school system, which is responsible for the education of more than six million children and young adults in more than 10,000 schools with 295,000 teachers. The CDE and the State Superintendent of Public Instruction are responsible for enforcing education law and regulations; and for continuing to reform and improve public elementary school programs, secondary school programs, adult education, some preschool programs, and childcare programs. The CDE's mission is to provide a world-class education for all students, from early childhood to adulthood. The CDE serves our state by innovating and collaborating with educators, schools, parents, and community partners, preparing students to live, work, and thrive in a highly connected world.
**********************
Special Requirements
To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification.
Please note: A separate application is required for the examination and must be submitted to the address on the examination bulletin.
The examination bulletin(s) may be viewed on the California Department of Education Web page at: Examinations Bulletins - Exams & Jobs (CDE Intranet) or at the link below:
Business Services Officer I: ********************************************************************************
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/30/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Education
Human Resources Division-Mail In
Attn: C&P PC 0144/JC-501977
1430 N Street, Ste. 1802
Sacramento, CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Education
Department of Education Drop-Off
Attn: C&P PC 0144/JC-501977
1430 N Street (Lobby Drop-Off Box)
Sacramento, CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
* Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
* Resume is optional. It may be included, but is not required.
* Statement of Qualifications -
Interested individuals MUST submit a Statement of Qualifications (SOQ) with their application. Resumes, letters, and other materials do not take the place of the SOQ. The SOQ should have a title of "Statement of Qualifications, Your Name," be no more than 1 page, no smaller than 12-point font, and address the following:
Describe your background, experience, education, and/or training that qualifies you for the Business Service Officer I (Specialist) position.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
* Reliable attendance and punctuality.
* Ability to communicate effectively, both verbally and in writing.
* Ability to interact professionally with a wide range of people.
* Ability to prioritize workload, complete work timely with multiple deadlines.
* Ability to exercise initiative and independence.
* Ability to read and interpret modular systems furniture (MSF) floor plans.
* Experience with duplicating and reproduction services.
Benefits
The State of California provides comprehensive benefits packages determined by the employee's bargaining unit. Some of these benefits include:
* Medical benefits, including health, dental, and vision insurance
* Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days
* 401(k) and 457(b) Plans (Savings Plus)
* Employee Assistance Program
* Commute Program
More benefit information can be found on CalHR's website: Benefits Summary
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Cyndi Olsen
**************
*****************
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Randi Thompson, EEO Officer
**************
******************
California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Important Application Instructions
* How to Apply for state jobs: *************************************************************
* Electronic applications submitted through your CalCareer account are highly recommended.
* DO NOT include any confidential information on any documents you submit for this job vacancy. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, age, student identification number, driver license (unless required), examination results, LEAP status, and marital status.
* Incomplete or late application packages will NOT be considered.
* For experience to be considered, your STD 678 (state application) must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Applications that are submitted blank or with "see resume" in place of duties performed will be considered incomplete.
* For civil service classifications, do not use working titles.
* If you choose not to submit electronically and are mailing or dropping off your hard copy State Application (STD. 678), use the revised 06/2024 version.
* If you are using education to meet the minimum qualifications, you must submit a copy of your transcripts or diploma. Foreign transcripts must be accompanied by an academic credential evaluation. List of approved agencies: Foreign Transcript Evaluation (CL-635)
* Please note that the CalCareer system will not allow you to make changes to your application once it is submitted.
* Candidates who reside outside of the State of California may be admitted to the job interview but must provide proof of residence in California prior to being eligible for appointment.
For general information about getting a job with the state, please view the job series videos here: Work4CA:How to Get a State Job Series.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Member Service Representative I - Part-Time
Member service representative job in Stockton, CA
Job DescriptionDescription:
Member Service Representative I **
Department: Operations
Reports to: Branch Manager
FLSA Classification: Non-exempt
Compensation: $21.00 - $26.20 per hour
** This is a floating position, must be willing to travel to all branch locations (Stockton - 2, Lodi and San Andreas) when needed and provide own transportation. Part-time hours for this position are 16 hours per week with potential for additional hours.
Job Summary:
Member Service Representative I provides a broad range of services to the credit union membership conducting financial and other services in the branch while providing excellent customer service to all members.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Receiving and disbursing cash and checks, posting deposits and loan payments. Cross sell products and services; accept loan requests and refer to the appropriate personnel for additional information as needed.
Assist members with home banking, electronic statements and stop payments.
May be required to assist and perform basic research on member disputes, questions, and/or concerns by telephone, written correspondence, or in-person.
Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
Gather information and report Elder Abuse and SAR (Suspicious Activity Reports) to proper departments and authorities.
Responsible for maintaining current knowledge of company policies, products, and services.
Performs other duties as assigned.
Requirements:
Required Skills/Abilities:
Excellent communication and interpersonal skills are required.
Strong attention to detail and excellent organizational skills.
Ability to work with minimal or no supervision.
Time management ability.
Strong math, communication, and keyboarding skills.
Ability to cross-sell credit union products/services.
Ability to prioritize and manage multifunctional tasks.
Ability to handle cash.
Education and Experience:
High School diploma or equivalent.
Minimum three to six months prior teller experience or equivalent is preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling and pushing.
May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.
The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements.
Central State Credit Union is an equal opportunity employer.
Community Service Specialist I
Member service representative job in Sacramento, CA
Working Title: Community Service Specialist I Classification Title: Community Service Specialist I Posting Details Priority Application Date: Monday, January 19th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Note to Applicants
This posting is for the recruitment of multiple, full-time Community Service Specialist I positions. Apply today!
Position Summary
Under the general supervision, the Community Service Specialist have varying levels of responsibility for security services, public safety support, parking support and related community support services. Incumbent will perform security and related public safety support assignments involving patrolling grounds, facilities, buildings, Police Service Center and parking lots. Support may be provided to the public safety communications and records functions. Day-to-day work is performed independently under general supervision with closer supervision for new or more complex/sensitive assignments. Assignments involve the regular use of judgment and discretion to solve problems and address situations. Course of action are guided by established protocols requiring limited interpretation of policies.
Assignments involve ongoing interaction with the campus community, the general public, and campus and community law enforcement. Interaction often requires tact and discretion.
FLSA: Non-Exempt (Eligible for overtime compensation)
Anticipated Hiring Range: $3,680 per month (Step 1)
CSU Classification Salary Range: $3,680 per month (Step 1) - $5,310 per month (Step 20)
Salary step placement will be determined based on relevant qualifications and professional experience.
Best-in-class Benefits: Click here to learn more
CSU Total Compensation: Click here to learn more
Salary Grade/Range: 1
Recruitment Type: Regular (Probationary)
Time Base: Full-Time
Work Hours: Hours vary and may include weekends. Possible shifts may include: 7:00am-3:00pm, 8:00am-5:00pm, or shift differential 2:00pm-10:00pm
Department Information
The mission of the Sacramento State Police Department is to protect the life, property, and peace of mind of the students, faculty, staff and visitors of this university.
Our greatest asset in furtherance of this mission is our department members who work as a combined force in collaboration with the campus community.
Our department adheres to the highest standards of ethics, integrity and service, understanding our collective responsibility in upholding the noble reputation of the law enforcement profession.
Minimum Qualifications
Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Driver's License. The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.
High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications.
Required Qualifications
* Ability to learn applicable procedures and regulations related to campus security, public safety, and parking.
* Ability to use and learn alarm and radio systems.
* Ability to recognize and respond appropriately to potential hazardous or crime situations.
* Ability to observe and recall details and incidents.
* Ability to act and resolve parking and traffic problems.
* Ability to write standard incident reports in a clear and concise manner.
* Ability to communicate in a clear and concise manner under stress and non-stress situations.
* Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
* Ability to handle sensitive situations with tact and confidentiality
* Ability to work independently and utilize sound judgement
* Possess problem solving and conflict resolution skills
* Possess good customer service skills
Other
* Possess valid driver's license and maintenance of good driving record
* Ability to work various shifts including nights, weekends, and holidays
Conditions of Employment
* Ability to pass background check
Preferred Qualifications
* Six months previous police/security/military law enforcement training and/or experience preferred.
* Successfully completed or ability to complete the Defensive Driver Training Program provided by the State of California for CSU campuses and pass the exam.
* Experience working with radios, camera systems, alarms and/or other emergency signaling devices.
Required Licenses/Certifications
Valid California Driver's License and maintenance of a safe driving record.
Documents Needed to Apply
Resume and cover letter.
Failure to upload required documentation may result in disqualification.
Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State proudly serves as a Hispanic-Serving Institution (HSI), Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and is recognized by the California Legislative Assembly as a Black-Serving Institution. The university enrolls around 31,000 students from the Greater Sacramento Region, throughout California, across the nation, and around the world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
"As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement." As the regional hub of higher education, Sacramento State is dedicated to learning and student success; teaching, research, scholarship and creative activity; justice, diversity, equity and inclusion; resource development and sustainability; dedicated community engagement, and wellness and safety.
As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit ***********************************************************************************************************
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit *****************************************************************************************************************
Jeanne Clery Campus Safety Act Notification:
Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at ************************** .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at **************.
Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: Dec 22 2025 Pacific Standard Time
Applications close:
Easy ApplyBilingual Member Experience Associate - Insurance
Member service representative job in Sacramento, CA
Why Work For Us? * Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position * 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period * Benefits - Medical, Dental, Vision, wellness program and more!
* Paid Holidays
* Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
* Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
* Free AAA Classic Membership
* AAA Product Discounts
* Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions
.
SUMMARY
The Member Experience Associate (MEA) is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. MEAs must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
* This is an on-site role, working full time Tues-Sat at our Sacramento University Village Branch.*
ESSENTIAL FUNCTIONS
* Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
* Member Experience
* Member Services
* Concierge
* DMV/MVD
* Auto Travel
* Insurance Services
* Smart Home Security
* Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
* Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
* Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
* Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
KNOWLEDGE AND SKILLS
* Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
* Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
* Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
* Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
* Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
* Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.
EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION
* Minimum Qualifications
* High School Diploma/GED
* 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
* Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
* Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
* Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
* Teamwork: Develop quality relationships with peers, leaders and internal partners.
* Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
* Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
* Preferred Qualifications
* Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
* Customer Service experience.
* CA P&C License. Licensing will be required.
* Bilingual in Pashto or Dari.
WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
* Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
* Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
* Must be available to work in different branch locations, and work on Saturdays.
* This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
* Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
* Approximately 50-80 percent of time spent on the job involves a personal computer.
* Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday's. May travel by car, plane or other form of transportation to attend business meetings.
* Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.
Auto-ApplyCustomer Service and Sales Professional
Member service representative job in Vacaville, CA
Benefits:
Company parties
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
401(k) matching
Free food & snacks
Are you looking for a meaningful career in a local business that has national brand support people recognize and trust?
As an Insurance Service and Sales Professional, you will help grow our local Allstate agency by engaging new prospects and building strong relationships in the community. You will apply insurance knowledge and sales/service skills to increase the customer's understanding of the value of insurance and cultivate long-term relationships with trusted advice.
Responsibilities
Achieve sales goals through generating new business and cross-selling existing customers
Identify and qualify sales leads generated from a variety of sources
Help protect customers by offering Allstate products that will meet their needs
Serve your local community by helping them prepare for life's uncertainties
Educate prospective customers on how to protect their families and assets
Provide a positive customer experience
Job Qualifications
Strong interest in a sales career - sales experience preferred
No insurance experience required
Willing to obtain necessary Property and Casualty and/or Life and Health license(s) to sell insurance upon hire (existing license is a plus!)
Confident, motivated individual who works well independently
Able to multi-task, follow through, and follow-up
Have excellent verbal and written communication skills
Benefits may include:
Comprehensive on-the-job training
Get paid to learn!
Base plus commission plan
Uncapped commission
Additional bonus promotions offered
Leads may be provided
Continuous learning and development courses, available through Allstate University
Positive work environment
Advancement opportunities
Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.
Good Work. Good Life. Good Hands
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.
Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.
The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.
Compensation: $18.00 - $27.00 per hour
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. 2021 Allstate Insurance Co.
Auto-ApplyAdventure Readiness Specialist - Service
Member service representative job in Sacramento, CA
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is preferred. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Drivers License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $20.90 - $23.22 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
High School Diploma or GED is preferred. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Drivers License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
Insurance Customer Experience Representative
Member service representative job in Elk Grove, CA
Job DescriptionThe Customer Experience Representative at Jeff Beck Allstate Agency is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Opportunity:
Start or continue a career with long term growth potential. Throughout the last year, insurance was considered an essential business and our business did not slow down.
Work in a small office environment interacting with our customers and prospects via phone, email, text and in person.
Our customers appreciate what we can do for them by providing and servicing their insurance needs. You can be a part of this.
Earn a competitive base salary, monthly and annual bonuses, PTO, fully paid health insurance and retirement savings.
Ongoing training.
Responsibilities:
Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication.
Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs.
Actively prospect and solicit increases in existing client coverage as well as network for new clients, including win backs.
Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates.
Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support.
Support and prepare clients for renewal and retention, and maintain strong client relationships.
Anticipate, respond to, and follow up on all existing client needs.
Qualifications:
Obtain and maintain a California Personal Lines or Property/Casualty Broker Agent license.
Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills.
Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems.
Benefits/Perks:
Competitive Pay
Professional Development
Job Stability in a growing industry
Compensation: $18.00 - $20.00 per hour
Becoming an Insurance Professional
Insurance Professionals go by many names: Brokers, Agents, Underwriters, Claims Representatives, Adjusters, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.
Here at Jeff Beck's Allstate Agency in Elk Grove, CA, we have, for over 17 years, been serving our customers in Elk Grove, Sacramento, the surrounding areas and across the state. We help our customers manage risk by insuring their cars, homes, personal property, motorcycles, boats, small businesses and their family's financial future.
As a member of our team you will work with our customers and the insurance companies we represent to provide excellent customer service.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.
Auto-ApplyAdministrative Services Officer I
Member service representative job in Sacramento, CA
Job Description
In a staff capacity within line departments, the Administrative Services Officer I performs a wide range of administrative support duties involving budgets, policies, procedures, organization, planning, contracts, facilities, systems, equipment, supplies, personnel, and special projects. Specific responsibilities vary depending on assignment, and positions may emphasize analytical, budgetary, or fiscal duties. While incumbents typically do not perform line functions of the department, they are expected to gain knowledge of departmental operations to effectively provide administrative support. The role may also include providing supervision or work direction to clerical or technical staff.
Examples of Knowledge and Abilities
Knowledge of:
Principles of public administration, organization, and management.
Budget preparation, analysis, and control.
Accounting and statistical methods.
Personnel administration and supervision.
Analytical methods for evaluating administrative and management practices.
Legislative processes at the county, state, and federal levels.
Practical applications of computer systems and equipment.
Inventory control and space management.
Contract negotiation, preparation, and monitoring.
Basic word processing and office procedures.
English grammar, punctuation, spelling, and usage.
Ability to:
Perform budget analysis, preparation, and monitoring.
Research, analyze, and recommend improvements to administrative or procedural operations.
Prepare clear, logical, and concise reports and correspondence.
Present findings and recommendations effectively.
Establish and maintain cooperative working relationships.
Acquire subject matter expertise related to departmental functions, laws, and procedures.
Operate computer equipment and related applications.
Prioritize and organize work efficiently.
Analyze financial and statistical data accurately.
Supervise and provide direction to clerical and technical staff.
Train others in administrative procedures and best practices.
Represent the department effectively to other agencies and public bodies.
Employment Qualifications
Minimum Qualifications
Either:
One year of full-time experience in a supervisory position involving personnel selection, counseling, discipline, budgeting, and policy/procedure development in Sacramento County service.
Or:
2. A bachelors degree (or higher) from an accredited college or university in a field related to administration, management, or finance.
Or:
3. One year of full-time experience in Sacramento County service in one of the following classifications:
Accountant
Auditor / Auditor-Appraiser
Executive Secretary or Secretary to an elected official
Legal Executive Secretary or Legal Research Assistant
Personnel Technician (formerly Personnel Assistant)
Public Information Officer (formerly Communication and Media Officer I or Public Information Specialist)
Workers Compensation Assistant
Or:
4. Two years of full-time experience in Sacramento County service performing lead, budgetary, administrative, or personnel duties at a level equivalent to:
Senior Account Clerk (formerly Account Clerk III)
Senior Court Process Clerk
Senior Election Assistant
Senior Office Assistant / Senior Office Specialist
Senior Student Intern
Or:
5. One year of full-time paid experience equivalent to an Administrative Services Officer I in Sacramento County, or as a Staff Services Analyst with the State of California or similar government agency, involving budget development, policy and procedure management, and/or personnel administration.
Virtual Customer Service Professional( work frrom home)
Member service representative job in Davis, CA
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Automotive Service BDC Call Agent
Member service representative job in Vacaville, CA
Job Description
📞 Automotive Service BDC Call Agent Company: Mazda of Vacaville Employment Type: Full-Time
Join the Mazda of Vacaville Team! Mazda of Vacaville is seeking an energetic and customer-focused Service BDC Call Agent to support our fast-paced service department. If you enjoy helping people, communicating clearly, and working in a dynamic environment, this is an excellent opportunity to grow with a respected dealership.
✨ Responsibilities
Answer inbound service calls and assist customers with professionalism and enthusiasm
Make outbound calls to schedule service appointments and follow up with customers
Provide basic service information, maintenance reminders, and recall updates
Document all customer interactions accurately in the CRM system
Work closely with service advisors and management to ensure a seamless customer experience
Achieve daily/weekly call and appointment-setting goals
⭐ What We're Looking For
Strong communication and phone skills
Positive, customer-first attitude
Ability to multitask and stay organized
Basic computer and CRM proficiency (training provided)
Dependable, punctual, and team-oriented
Bilingual is a plus
Prior automotive or BDC experience is helpful but not required
💵 Pay & Benefits
$18-$22 per hour (depending on experience)
Potential for bonuses
Medical, dental, and vision available (if applicable)
Paid time off & holiday pay
Employee discounts on service, parts, and vehicles
Matching 401(k) after one year of employment
Ongoing training and advancement opportunities
📨 How to Apply
Send your resume to ****************************
OR call ************ to schedule an interview
OR apply online at mazdavacaville.com
You may also apply in person at Mazda of Vacaville, 580 Orange Dr, Vacaville, CA
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Easy ApplyFinancial Services Representative State Farm Agent Team Member
Member service representative job in Folsom, CA
Job DescriptionBenefits:
Opportunity for advancement
Paid time off
Training & development
401(k)
ROLE DESCRIPTION: As an Financial Services Representative State Farm Agent Team Member for Shoua Lee - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Dedicated to customer service
Able to anticipate customer needs
Able to effectively relate to a customer
BENEFITS:
Paid time off (holidays and personal/sick days)
Salary plus commission/bonus
Growth potential/opportunities for advancement within my agency
Operational Branch Services Officer
Member service representative job in Sacramento, CA
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals:
Delivering a wide variety of financial services with a superior customer service guarantee.
Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.
Weekly Working Hours: 40
Essential Functions:
Customer Service
Deliver 5 Points of Service to external customers. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
Adhere to QIS standards minimum 95%.
Actively contributes to team success through clear, effective communication with Co-workers.
Make outbound service or sales calls via telephone and written correspondence as directed by CSM.
Sales Support
Meets goal of $110/FTE per month on average.
Assist CSM with internal sales activity for new product and service referrals.
Provide coverage for operations and platform activities, including completion of necessary paperwork associated with opening and closing of accounts.
Cross sell appropriate products and services to clients and prospects.
Contributes to Key Initiatives.
Decision Making and Accountability
Exercise sound judgment to protect Bank assets and control losses.
Assist CSM with Audit readiness of branch.
Resolve customer problems and answer customer inquiries, ensuring superior customer service standards are maintained.
Coach / train staff.
Meet attendance guidelines.
Respond well to constructive feedback and work to correct any noted concerns.
Support CSM with teller line coverage and schedules.
Under the direction of the CSM, provide support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
Security
Adhere to Control Consciousness policies and procedures.
Follow branch security procedures in opening, closing, and branch operations.
Transaction Accuracy
Meet established standards for accuracy and compliance with policies and procedures.
Employee's cash differences and operating losses are within loss limits and BSA errors within allowable limits
Compliance Responsibilities
Complete regulatory tutorials to ensure understanding of compliance standards & expectations.
Answer regulatory questions correctly during Audit/Branch Review.
Promotional Guidelines:
BSO's are eligible for promotion based upon the following minimum criteria:
Must be in current position for six months.
Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.
Must not have been on counseling for same six-month period.
Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.
CSM may require additional training/classes based upon specific branch need.
Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Equipment Used To Perform Functions:
10-key machine, Microsoft based computers, Fax & photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
Decision Making: (Give examples of decisions and recommendations made by incumbent)
Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.
Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.
Requirements
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Good customer relations and basic math skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
MENTAL DEMANDS:
Accurately count and dispense funds to customer.
Recognize opportunities to cross-sell products.
Respond positively to challenging customers.
Maintain established service standards.
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
Salary Description $16.50 - $20.93
Administrative Services Officer I
Member service representative job in Sacramento, CA
In a staff capacity within line departments, the Administrative Services Officer I performs a wide range of administrative support duties involving budgets, policies, procedures, organization, planning, contracts, facilities, systems, equipment, supplies, personnel, and special projects. Specific responsibilities vary depending on assignment, and positions may emphasize analytical, budgetary, or fiscal duties. While incumbents typically do not perform line functions of the department, they are expected to gain knowledge of departmental operations to effectively provide administrative support. The role may also include providing supervision or work direction to clerical or technical staff.
Examples of Knowledge and Abilities
Knowledge of:
Principles of public administration, organization, and management.
Budget preparation, analysis, and control.
Accounting and statistical methods.
Personnel administration and supervision.
Analytical methods for evaluating administrative and management practices.
Legislative processes at the county, state, and federal levels.
Practical applications of computer systems and equipment.
Inventory control and space management.
Contract negotiation, preparation, and monitoring.
Basic word processing and office procedures.
English grammar, punctuation, spelling, and usage.
Ability to:
Perform budget analysis, preparation, and monitoring.
Research, analyze, and recommend improvements to administrative or procedural operations.
Prepare clear, logical, and concise reports and correspondence.
Present findings and recommendations effectively.
Establish and maintain cooperative working relationships.
Acquire subject matter expertise related to departmental functions, laws, and procedures.
Operate computer equipment and related applications.
Prioritize and organize work efficiently.
Analyze financial and statistical data accurately.
Supervise and provide direction to clerical and technical staff.
Train others in administrative procedures and best practices.
Represent the department effectively to other agencies and public bodies.
Employment Qualifications
Minimum Qualifications
Either:
One year of full-time experience in a supervisory position involving personnel selection, counseling, discipline, budgeting, and policy/procedure development in Sacramento County service.
Or:
2. A bachelors degree (or higher) from an accredited college or university in a field related to administration, management, or finance.
Or:
3. One year of full-time experience in Sacramento County service in one of the following classifications:
Accountant
Auditor / Auditor-Appraiser
Executive Secretary or Secretary to an elected official
Legal Executive Secretary or Legal Research Assistant
Personnel Technician (formerly Personnel Assistant)
Public Information Officer (formerly Communication and Media Officer I or Public Information Specialist)
Workers Compensation Assistant
Or:
4. Two years of full-time experience in Sacramento County service performing lead, budgetary, administrative, or personnel duties at a level equivalent to:
Senior Account Clerk (formerly Account Clerk III)
Senior Court Process Clerk
Senior Election Assistant
Senior Office Assistant / Senior Office Specialist
Senior Student Intern
Or:
5. One year of full-time paid experience equivalent to an Administrative Services Officer I in Sacramento County, or as a Staff Services Analyst with the State of California or similar government agency, involving budget development, policy and procedure management, and/or personnel administration.
Working Place: Sacramento, California, United States Company : 2025 Virtual Fair - Nov 6th County of Sacramanto