Member service representative jobs in Fairland, MD

One Physics is seeking a full-time Client Services Representative to join our growing team based out of Towson, Maryland or Dallas, Texas. One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022 and 2023 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve. Position Summary The Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment. Principal Accountabilities and Core Responsibilities Scheduling Coordination Proactively reach out to clients to schedule equipment testing and physics surveys. Respond to phone calls and emails from clients, coordinating with physicists to schedule site visits. Coordinate physicists' monthly schedules to ensure all site visits are completed on time. Maintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users. Enter and update client data, contracts, and site visit information in Dynamics 365. Run and analyze reports to ensure all site visits are accurately scheduled and completed. Schedule and track emergency site visits, ensuring accurate billing and documentation. Provide callers with information or refer them to the appropriate staff member. Support cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices. Quote & Purchase Order Management Generate and provide quotes for service add-ons and clients requiring purchase orders (POs). Acquire and track receipt of POs to ensure all necessary approvals and documentation are in place. Enter new customers into client service software and update contract information in Dynamics 365. Collaborate with clients and internal teams to ensure accurate billing and timely service authorization. Report Management Review reports for accuracy, detail, and thoroughness prior to distribution. Distribute reports to clients in a timely manner and on an ad hoc basis when required. Maintain organized electronic copies of reports, ensuring accurate filing within the company's shared electronic folders. Run periodic audits to confirm reports are distributed, filed, and archived according to company standards. Qualifications & Required Skills Proven ability to meet goals and deadlines in a professional environment. Strong organizational, problem-solving, and decision-making skills. Exceptional attention to detail. Ability to build and maintain strong working relationships with clients and team members. Excellent listening, empathy, and communication skills. Ability to multi-task and adapt in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong written and verbal communication skills. Experience with CRM systems (preferably Microsoft Dynamics 365) is a plus. Education & Experience Bachelor's degree preferred. Minimum 2 years of client service or customer service experience required. Experience in a professional office environment; scheduling or coordination experience preferred. Proficiency in Microsoft Office applications. CRM experience is a plus. Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Shared Services Advisor Schedule: Hybrid (Onsite 3 days/week) Experience: 1-5 years Business Unit: HR Shared Services Center - Leave Management The Shared Services Advisor provides support, guidance, and issue resolution across multiple HR shared services functions. This role is focused on ensuring smooth leave-management operations, managing employee inquiries, and coordinating with internal stakeholders and external vendors to maintain compliance and efficiency. Key Responsibilities Employee Support & Communication Serve as the primary point of contact for employees following vendor approval of disability claims. Respond to inbound calls and conduct outbound calls to provide information, clarify processes, and offer guidance. Case Management Manage employee-submitted cases, including those requiring detailed research, complex information gathering, and comprehensive responses. Ensure timely and accurate resolution of inquiries. Reporting & Data Accuracy Generate reports to support operations and compliance activities. Conduct data validations to ensure accuracy and integrity. System & Record Management Review and update employee statuses and other HR data within Oracle HCM. Maintain accurate and compliant documentation. Vendor & Stakeholder Coordination Collaborate with vendors, contractors, and internal HR advisors involved in disability claim processing and payments. Ensure alignment across partners and timely completion of tasks. Required Skills & Qualifications Knowledge of shared services operating models and operational efficiency best practices Strong analytical and problem-solving skills, with a focus on process improvement Excellent verbal and written communication skills, with a consultative approach Understanding of compliance, regulatory requirements, and HR policy standards. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

Clearance: Public Trust (Candidate must currently hold-or be able to obtain-Public Trust; DOJ Public Trust preferred) Work Type: Onsite, Government Site Schedule: 24/7 Operations (Standard 40-hour workweek; no telework) Contract: 6-month assignment with extension potential Role Summary The EOC Specialist - Junior provides enterprise-level monitoring, incident management, and operational support for the Department of Transportation (DOT) Headquarters. The role supports near real-time infrastructure and network monitoring, incident response, troubleshooting, communication workflows, escalation management, and documentation activities within a 24x7 EOC environment. Daily work includes responding to events, performing early analysis, coordinating with DOT Tier III teams and external vendors, and ensuring accurate reporting and knowledge transfer. Key Responsibilities Provide proactive and scheduled console monitoring of enterprise infrastructure and systems (hardware, network, critical systems) in near real time. Respond to events, alerts, and automated tool notifications; perform early analysis and validate events with appropriate POCs. Troubleshoot affected configuration items (CIs), including performing ping tests and accessing routers/switches to review logs and interface status. Escalate issues by opening and assigning ITTSM tickets; coordinate with DOT Tier III teams and external vendors such as AT&T. Generate and deliver required communications for incident management, including notifications, cyber incident updates, service degradation/outage messages, daily operations reports, and COE morning summary reports. Initiate Critical Incident Management processes and lead the Incident Response Bridge process, including capturing notes for outage communications and coordinating participant engagement. Perform Root Cause Analysis (RCA) documentation, gather supporting data, assign RCA numbers, and identify material to be added to the knowledge management repository. Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on data center support and escorting unbadged personnel. Maintain POC and site information for remote locations; create and update SOPs related to IMC processes. Generate and distribute daily and weekly operational reports. Identify problem areas within systems and coordinate actions for resolution using established concepts, processes, and procedures. Required Technical Skills Experience monitoring and managing enterprise systems and networks using advanced tools and technologies. Ability to perform network troubleshooting (ping, router/switch access, log review, interface analysis). Proficiency with event and alert response workflows in an enterprise operations environment. Experience with IT ticketing systems (opening, assigning, escalating, and managing tickets with internal teams and vendors). Strong incident management communication skills, including drafting notifications and operational summaries. Ability to initiate and support Critical Incident and Incident Response Bridge processes. Hands-on technical support capability for data center environments. Knowledge management experience: SOP creation, documentation updates, RCA creation, and repository maintenance. Preferred / Nice-to-Have Skills Familiarity with ServiceNow Familiarity with BMC Remedy Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field (or equivalent experience). Minimum 2 years of experience supporting an enterprise operations center, monitoring systems, and managing networks at scale. Candidate must be a U.S. citizen or green card holder, with at least 3 years of residency in the U.S. Ability to obtain and maintain a Public Trust clearance (must be granted before assignment begins). About the Team / Company This role supports the Department of Transportation (DOT) under a Leidos contract as part of the Digital Modernization Business Unit. The Enterprise Operations Center (EOC) provides continuous (24/7) monitoring and incident response services for DOT systems. Work is performed onsite at the DOT Headquarters.

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting. Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment. Key Responsibilities Access Control & Compliance Monitor gates, turnstiles, and access points to ensure only authorized personnel enter. Verify worker credentials, badges, and compliance documentation. Issue and manage temporary badges and visitor passes. Report irregularities or noncompliance to site supervisors. Worker Onboarding & Assistance Guide workers and subcontractors through the digital onboarding process. Assist with account setup, documentation upload, and system login. Provide clear instructions on mobile check-ins, digital badges, and QR codes. Support multilingual onboarding as needed (tools/resources provided). First-Line Technical Support Serve as the first point of contact for access or credentialing issues. Troubleshoot basic technical problems (e.g., badge not scanning, login errors). Escalate more complex issues to centralized support following standard procedures. Maintain accurate records of support requests and resolutions. Customer Service & Communication Deliver professional, courteous assistance to workers and site staff. Communicate clearly and calmly when resolving issues. Relay feedback to supervisors to support process improvements. Performance Expectations Ensure smooth and timely worker access. Minimize delays by resolving issues efficiently. Maintain accuracy in compliance and credential checks. Provide a consistently positive support experience on site. Key Qualifications High school diploma or equivalent (some college or technical training preferred). Prior experience in field support, help desk, IT support, or site operations is a plus. Basic technical troubleshooting skills (hardware/software). Strong attention to detail and ability to follow structured protocols. Excellent communication and interpersonal skills. Ability to stand/walk for extended periods and work outdoors at site access points.

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions. JOB TITLE: Cisco Contact Center Expert EMPLOYMENT TYPE: 4-5 Months Contract LOCATION DETAILS: Fairfax County, VA (Onsite) Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors). Responsibilities: Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams. Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations. Perform root cause analysis and implement long-term fixes to prevent recurrence. Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX). Validate system performance, troubleshoot advanced call routing and reporting issues. Collaborate with network and UC engineering teams to maintain system health and security. Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts). Maintain and update call flow diagrams, escalation paths, and technical documentation. Implement best practices for performance tuning and capacity planning. Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques. Required Qualifications: Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM. Strong understanding of SIP, QoS, routing, and trunking. Experience with IVR scripting, call flow design, and CRM integrations. Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.

About the Company A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need. This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish! About the Role As a Customer Service Coordinator, you'll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations. Key Responsibilities Answer inbound calls with professionalism, urgency, and empathy Dispatch technicians and manage the daily service schedule Serve as a communication bridge between customers, field staff, and internal teams Update job records and maintain accurate documentation in company systems Follow up with customers to ensure satisfaction and gather feedback Support the team with general administrative and coordination tasks What We're Looking For ✅ 2+ years in customer service, dispatching, or administrative coordination ✅ Experience in restoration, construction, or field service industries is a plus ✅ Excellent verbal and written communication skills ✅ Strong organizational skills and attention to detail ✅ Comfortable working under pressure and juggling multiple priorities ✅ Proficient in Microsoft Office; ability to learn internal software systems quickly What We Offer Competitive salary Monday to Friday schedule - no weekends A stable and supportive work environment Opportunity to make a real impact during people's times of need Paid training and long-term growth potential Excellent Benefits

🚀 We're Hiring! Client Onboarding Specialist (Onsite - Fairfax, VA) 🕘 Schedule: Monday-Friday, 9:00 AM - 5:00 PM 💰 Pay: $18-$20/hour 🌱 Level: Entry-level / early career Looking to start or grow your career in a hands-on, people-focused role? This might be for you 👀 We're looking for a Client Onboarding Specialist to join a growing, well-established company in Fairfax, VA. You'll play a key role in making sure every new customer project gets off to a smooth start - working closely with Sales, Operations, and customers every day. This is a great opportunity if you're organized, reliable, enjoy helping people, and want to learn how a business runs from start to finish. ✨ What you'll be doing Coordinate new projects from contract to kickoff Communicate with customers during the onboarding process Support the Sales team with paperwork and follow-ups Keep CRM and internal systems accurate and up to date Partner with internal teams to keep everything moving smoothly Help ensure a great customer experience from day one 🎯 What we're looking for 1+ year of customer service, admin, or coordination experience Strong communication and organization skills Detail-oriented and dependable Comfortable using multiple systems and learning new tools Open to feedback and eager to grow 🌱 Able to work onsite in Fairfax, VA 👉 Important: This role is fully onsite. We're looking for candidates who live within ~30 minutes of Fairfax to ensure a comfortable daily commute. 💙 Why join? Stable, long-standing company Paid training and support from day one Growth opportunities Friendly, team-oriented environment A role where your work truly matters

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Job Description ***THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME*** IS NOT REMOTE*** MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. Schedule: Mon, Tues, Wed & Fri 8:30am-2:00pm Thurs 8pm-2pm Rotating: Sat 10am-1pm RESPONSIBILITIES: Under general supervision projecting a professional company image through telephone interactions with members. Performs outbound calling efforts and provides quality service to existing members by phone. The quality service provided will be accurate, efficient, and professional to consistently "delight" the member. Ability to survey and educate members. In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services. Must demonstrate excellent phone and communication skills. QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette skills Strong computer application skills Strong oral/written communication skills Must be results oriented Quick learner and motivated to be a consistent performer Attendance and punctuality are a must COMPENSATION Salary Range per hour, depending on experience and qualifications Account Services Representative Outbound (Part-Time) - $16.00 - $19.61 BENEFITS AT MECU CREDIT UNION At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind. Tuition Assistance: Continue your education and professional development with our tuition assistance program. Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. Parking Discounts: Enjoy discounted parking to make commuting easier. Long-Term Care Insurance: Prepare for the future with long-term care coverage options. Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance. Join MECU and enjoy benefits that truly support you and your family. PHYSICAL DEMANDS While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

Job Description Primary Function Promotes the credit union's loan products and services to potential and existing members. Receives and initiates calls to assist members regarding borrowing needs and options. Ensures conditions for pre and post loan closings are cleared. Perfects liens on collateral, insurance placement and documentation. Performs VISA credit card file maintenance. Provides the highest level of quality member service. Major Duties and Responsibilities Communicates promotional information about loan products to members and answers inquiries from members concerning loan services. Assists members in completion of consumer, credit card and mortgage loan applications. Performs loan disbursals, in-person or electronically, complying with all approval criteria. When disbursing funds, makes sure the member is familiar with all the terms, conditions, and collateral held on the note and disclosure. Performs all administrative duties associated with the VISA credit card program, establishing accounts, and performing account maintenance. Gathers, compiles, and prepares loan documents, liens, files, reports, and/or other legal matters relating to loans. Maintains and updates the security interest and insurance of all vehicle loans, title tracking, ensuring accurate and complete record retention. Release liens at the request and, on approval of the lending team. Maintains member loan files. Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality. Performs other duties as assigned. Skills, Knowledge, and Experience One to two years' experience in lending in a credit union or other financial institution preferred. Knowledge of lending principles and procedures, loan services, and credit union philosophy ideal. A2-year college degree or completion of specialized course study/certification in business and/or financial services. Well-developed communication and analytical skills required. Knowledge of Microsoft office products preferred: MS. Word, Excel, PowerPoint, Outlook and Teams. Proficiency in Spanish preferred. Disclaimer This position description is not a complete statement of all duties and responsibilities comprising the position. It contains only the facts necessary to evaluate the position on a fair basis. Job Posted by ApplicantPro

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required) Location: 15805 Robert Crain Highway Southwest Suite A, Brandywine, Maryland 20613 | 8819 Woodyard Road, Clinton, Maryland 20735 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at **************************** . Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned

I am seeking dynamic insurance professionals for the office of David Munson Agency who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast paced environment, then this is your opportunity for a rewarding career with growth potential. You will have a chance to learn how to market products and manage a business first hand while participating in my focused program to develop and enhance your skills and experiences. This could be the start of an exciting, challenging and fun career! Responsibilities Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Work with the agent to establish and meet marketing goals. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus commission/bonus Health benefits Profit sharing 401K Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement in my agency Signing Bonus up to $ Learning to market property/casualty, life, health, bank and mutual fund products Setting sales and growth goals Working closely with the agent to gain an understanding of the agents role and office logistics Learning how to network effectively If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agents employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies.If you choose to pursue an agency opportunity, you will need to apply and go through the regular State FarmInsurance Companies agentselection process

Job DescriptionBenefits: Life Insurance Bonus based on performance Opportunity for advancement Paid time off Parental leave Training & development ROLE DESCRIPTION: As a Financial Advisor with Isabel Nguyen State Farm Agency, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Consult customers with financial planning and investment options. Assist customers with portfolio management and asset allocation. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: 3+ years of experience in financial services. Analytical and communication skills. Active SIE, Series 6, Series 63 and Series 65. WHAT WE OFFER: Base salary + commission An existing book of business In-person role with strong growth potential Supportive team and positive work environment If you're passionate about helping clients with their financial planning, we want to meet you!

Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development Job Title: Sales Representative Company: Anh Nguyen State Farm Agency About Anh: Anh Nguyen State Farm Agency is a leading provider of insurance and financial services, committed to helping individuals and families protect what matters most and achieve their financial goals. We take pride in providing exceptional customer service and building long-lasting relationships with our clients. Focused on Life Insurance & Other Risk Management Focused on Relocation of current State Farm customers Competitive Auto and Homeowners Quotes Double check Discounts Available Exotic Travel Qualifier Chairman's Circle Qualifier President's Club Qualifier Million Dollar Round Table Qualifier Member of Alexandria Rotary Club Member of Alexandria Chamber of Commerce Focus in working with local business owners Long time resident of Northern Virginia Position Overview: We are seeking a dynamic and motivated salesperson to join our team. As a Sales Representative, you will play a pivotal role in helping individuals and businesses in our community understand their insurance needs and find the best solutions to protect their assets. Responsibilities: Cultivate and maintain strong relationships with existing and prospective clients through effective communication and exceptional customer service. Identify client needs and recommend appropriate insurance and financial products tailored to their individual circumstances. Generate leads through networking, referrals, and marketing initiatives to expand the agency's client base. Conduct thorough insurance policy reviews and provide guidance on coverage options and cost-saving opportunities. Meet or exceed sales goals and performance metrics while adhering to company policies and procedures. Qualifications: Previous sales experience in insurance, financial services, or a related field is preferred but not required. Excellent communication and interpersonal skills with the ability to connect with diverse clientele. Strong work ethic and self-motivation to achieve personal and team objectives. Ability to multitask, prioritize, and work effectively in a fast-paced environment. Proficiency in basic computer skills and willingness to learn new technology platforms. Must be able to obtain the Property and Casualty Insurance License Must be bilingual Spanish or Vietnamese Benefits: Competitive base salary plus commission and bonus opportunities. Comprehensive training and ongoing support to help you succeed in your role. Career advancement opportunities within the agency and the broader State Farm network. Paid time off and holidays. How to Apply: If you are passionate about helping others and thrive in a sales-driven environment, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and language proficiency to [insert contact information]. Anh Nguyen State Farm Agency is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Signing bonus Training & development Tuition assistance ROLE DESCRIPTION: At the Scott McGrew Agency, we are more than just an insurance and financial services providerwe are a family. Our commitment to delivering customer-focused solutions drives everything we do. We pride ourselves on creating a warm, supportive atmosphere where clients and team members alike feel valued and empowered. Our goal is to be the one-stop solution for all insurance and financial needs, ensuring comprehensive and personalized service every step of the way. As a Registered Representative with my agency, you will successfully market the financial products that help manage everyday risks. Your proficient knowledge of our financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. Are you interested in owning your own business? This is a great way to become a successful Agent Aspirant. Grow your career as you improve your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Consult customers with financial planning and investment options. Assist customers with portfolio management and asset allocation. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: 3+ years of experience in financial services preferred but not required. Analytical and communication skills are a must. FINRA Series 6 and 63 licenses preferred. Life and Health license preferred.

Primary Function Promotes the credit union's loan products and services to potential and existing members. Receives and initiates calls to assist members regarding borrowing needs and options. Ensures conditions for pre and post loan closings are cleared. Perfects liens on collateral, insurance placement and documentation. Performs VISA credit card file maintenance. Provides the highest level of quality member service. Major Duties and Responsibilities Communicates promotional information about loan products to members and answers inquiries from members concerning loan services. Assists members in completion of consumer, credit card and mortgage loan applications. Performs loan disbursals, in-person or electronically, complying with all approval criteria. When disbursing funds, makes sure the member is familiar with all the terms, conditions, and collateral held on the note and disclosure. Performs all administrative duties associated with the VISA credit card program, establishing accounts, and performing account maintenance. Gathers, compiles, and prepares loan documents, liens, files, reports, and/or other legal matters relating to loans. Maintains and updates the security interest and insurance of all vehicle loans, title tracking, ensuring accurate and complete record retention. Release liens at the request and, on approval of the lending team. Maintains member loan files. Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality. Performs other duties as assigned. Skills, Knowledge, and Experience One to two years' experience in lending in a credit union or other financial institution preferred. Knowledge of lending principles and procedures, loan services, and credit union philosophy ideal. A2-year college degree or completion of specialized course study/certification in business and/or financial services. Well-developed communication and analytical skills required. Knowledge of Microsoft office products preferred: MS. Word, Excel, PowerPoint, Outlook and Teams. Proficiency in Spanish preferred. Disclaimer This position description is not a complete statement of all duties and responsibilities comprising the position. It contains only the facts necessary to evaluate the position on a fair basis.