Customer Support Representative
Member service representative job in Merrillville, IN
Benefits/Perks * Medical insurance * Dental insurance * Vision insurance * 401K retirement with company match * Vacation, paid time off * Company-paid training * Employee discounts for Culligan in-home products * Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
* Extensive problem-solving, order processing, and helping to manage customer accounts
* Provide proactive sales support by developing close relationships with customers
* Schedule service and delivery orders
* Coordinate schedules with the service/operations team
* Contact customers for purposes of scheduling additional services or offering maintenance plans
* Refer unresolved customer grievances to designated departments for further investigation
Qualifications
* High school diploma or GED
* Minimum of two years of customer service experience required
* Strong time management and project management skills
* Proficient in Microsoft Office (word, excel, outlook)
* Excellent communication skills, both written and verbal
About Culligan
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $19.00 - $22.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
Senior Seamer Service Representative
Member service representative job in South Bend, IN
Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following:
Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes.
Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
Provide double-seaming training for customers.
Requirements for this position would include the following:
High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus
Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental)
Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point)
Effective communication skills, both verbal and written as well as proven presentation skills.
Ability to clearly and effectively interact with customers on a variety of levels.
Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
Ability to work overtime during the week and week-ends based on customer needs.
Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada
Customer Support Representative (CSR) - Aerospace
Member service representative job in South Bend, IN
Full-time Description
Masterbilt Inc. is a leader in precision manufacturing, renowned for our innovative approach and unwavering commitment to excellence. Since our founding, we have continuously pushed the boundaries of CNC machining, providing cutting-edge solutions to a wide range of industries. Our world-class facilities and dedicated team ensure that each project meets the highest standards of quality, precision, and customer satisfaction.
Position Overview:
As a Customer Support Representative (CSR) at Masterbilt Inc., you will play a pivotal role in managing customer relationships, overseeing order processing, and ensuring that contracts are administered with exceptional service. You will be the primary point of contact for assigned external customers, handling complex issues, and contributing to long-term strategic planning for customer accounts and products. This role involves working closely with internal teams and customers to ensure seamless operations, from order entry to fulfillment.
Requirements
Key Responsibilities:
Process customer orders and manage contracts, delivering superior service and addressing customer needs.
Handle complex issues, participate in long-term planning, and contribute to sales strategies for assigned products and customer accounts.
Serve as the primary interface for assigned external customers, ensuring objectives are met and maintaining strong, positive relationships.
Collaborate with Materials Managers, Operations Managers, and Production Managers to manage the order process, resolve issues, and align customer portals as necessary.
Oversee the entire fulfillment process, including financial, contractual, export, and legal aspects, ensuring compliance with company and customer requirements.
Conduct regular provisioning and program reviews with customers, ensuring alignment on goals and performance.
Respond promptly to all customer inquiries, including order processing, purchase order amendments, and contract modifications.
Identify and communicate customer concerns, working to resolve issues effectively and maintain satisfaction.
Stay updated on product knowledge and anticipate future customer needs to provide proactive support.
Monitor special programs and work with customers to coordinate both internal and external resources to ensure successful outcomes.
Analyze customer order practices, identifying trends and unusual behaviors, while reducing constraints to prioritize operational efficiency.
Qualifications:
Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 4 years of experience in fulfillment operations or customer service.
At least 3 years of customer service experience, preferably within a manufacturing environment.
Familiarity with aerospace industry practices, including process data, data exchange, and closed-loop systems, is highly desirable.
Experience in an industrial setting with demonstrated ability to work well with people and utilize advanced computer skills.
Customer Support Representative
Member service representative job in Merrillville, IN
Job Description Benefits/Perks
Medical insurance
Dental insurance
Vision insurance
401K retirement with company match
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and helping to manage customer accounts
Provide proactive sales support by developing close relationships with customers
Schedule service and delivery orders
Coordinate schedules with the service/operations team
Contact customers for purposes of scheduling additional services or offering maintenance plans
Refer unresolved customer grievances to designated departments for further investigation
Qualifications
High school diploma or GED
Minimum of two years of customer service experience required
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
About Culligan
As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Customer Service Rep II
Member service representative job in Michigan City, IN
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
This is a position with The Marley Company, a parent company which provides administrative support to the SPX Enterprises HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, Patterson-Kelley, LLC) and includes all Weil-McLain branded products.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Representative, you will provide communication and problem solving support to Weil-McLain's field sales offices and customers with respect to processing of orders and resolution of claims. A Customer Service Representative is assigned to a specific sales area and customer accounts. CSR's provide backup support daily for a secondary area, as well as maintaining coverage within the department.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Order Review and Processing
Receives and reviews customer purchase orders for accuracy and clarity.
Communicates with the customer directly if the order is unclear or if further detail is needed.
Enters orders via the order entry system with strong attention to detail and accuracy.
Assures that non-standard custom orders are submitted to the Commercial Order Department for entry.
Assures that all requests for order expediting are communicated to the appropriate parties and that follow-up communications are conveyed back timely to the customer once the status of expediting attempts are known.
Anticipate customer needs by providing proactive communication regarding order status with a customer centric mindset.
Claims & General Customer Support
Receives, researches and resolves all types of customer claims including warranty, damages, shipment & pricing discrepancies.
Communicates and coordinates with all parties involved in resolution and closure of claims.
Research customer debits, document findings and close either by issuing a credit to the customer or issuing a chargeback invoice for repayment.
Ability to learn product lines and assist with part identification.
Communication and Team Support
Communicates directly, promptly, and courteously with customer account base, field sales personnel and internal teams via telephone/e-mail/instant message concerning orders, claims and other general customer support inquiries.
Provides backup coverage to other CSR's as needed.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
2-3 years of previous customer service experience.
Background in a customer service manufacturing setting is a plus.
Previous call center experience strongly preferred.
Previous understanding of shipping and accounting processes a plus.
Preferred Experience, Knowledge, Skills, and Abilities
Must possess high-level written and verbal communications skills.
Must possess strong keyboarding skills, both alpha and numeric.
Excellent interpersonal skills displayed with both internal teams and external customers.
Experience in professional conflict resolution and de-escalation.
Demonstrates strong multi-tasking, prioritization and prompt follow-up skills with the ability to quickly return focus to task after interruption.
Proficient in basic math skills as it relates to product pricing, discounts and adjustments.
Must be skilled in Microsoft Office applications: Outlook, Excel, and Word.
Ability to work in a team-oriented environment that is fast paced and demanding with varying communication styles.
Ability to learn all aspects of operating systems used as it relates to the role for order entry and claims processing. Experience with JD Edwards and EDI a plus.
Education & Certifications
High school diploma or the equivalent is required.
Associate's or Bachelor's degree preferred.
Travel & Working Environment
Minimum travel may be required. Less than 5%.
Workplace is onsite in an office setting.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion
We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
Customer Service Rep(05161) - 437 John Sims Pkwy
Member service representative job in Valparaiso, IN
Auburn-Washburn
Job DescriptionABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional InformationAdditional Job DetailsPHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Support Rep- Onsite
Member service representative job in South Bend, IN
Labcorp is seeking a Customer Service Support Representative to join our team in South Bend, IN. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.
Work Schedule: Monday - Friday 3:00pm-11:30pm, Weekend and Holiday rotation.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Act a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
High School Diploma or GED equivalent required
Associate's degree or higher is highly desired
Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred
Prior healthcare industry, such as a physician's office or a hospital highly is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyClient Services Support Representative
Member service representative job in Merrillville, IN
Job Title: Client Services Support Representative The Client Services Support Representative is responsible for reviewing assigned accounts and determining the next appropriate action in accordance with established processes, coding requirements, and client-specific workflows. This role focuses on handling closures, settlements, and special handling claims while ensuring accuracy, compliance, and timely completion of tasks. The representative will utilize review lists, training materials, and documented procedures to apply the correct coding mechanisms and move accounts through the proper workflow.
The ideal candidate is detail-oriented, able to follow instructions, works well with team members, and can adapt to evolving client needs and internal process updates.
Essential Duties:
* Review accounts from system queues, review lists, or task batches and determine the next appropriate action quickly and accurately.
* Apply proper coding and documentation based on established workflows for closures, settlements, and special-handling matters.
* Process settlement approvals, documentation updates, and follow-up actions within required timelines.
* Handle account closures, including verifying eligibility, confirming required documentation, and updating system statuses accordingly.
* Manage special-handling claims in accordance with client-specific instructions, escalation guidelines, and regulatory compliance.
* Follow documented procedures, training materials, and written instructions to apply coding and process steps consistently.
* Navigate multiple software systems, screens, and workflow tools efficiently.
* Maintain required accuracy, productivity, and quality benchmarks in a fast-paced, high-volume environment.
* Collaborate with internal teams, including operations, compliance, and management to resolve issues or clarify instructions.
* Communicate clearly with supervisors and management regarding discrepancies, challenges, or needed clarifications.
* Participate in team training sessions, cross-training, and process-improvement efforts as workflows evolve.
* Ensure all work is completed reliably, consistently, and within expected timeline.
Knowledge, Skills and Abilities:
* High school diploma or equivalent required; some college preferred.
* Proficiency with computers, data-entry systems, and Microsoft Office (Excel, Outlook, Word) is required.
* Prior experience in client services, administrative support, account review, or similar detail-oriented roles preferred.
* Strong reliability and consistent attendance are essential.
* Comfort working in a fast-paced, high-volume environment with frequent updates and process changes.
* Ability to learn new systems, tools, and workflows quickly and apply them with confidence.
* Ability to follow instructions and documented procedures precisely.
* Effective written and verbal communication skills.
* Strong organizational and time-management skills.
* Ability to work effectively as part of a team.
What We Offer:
* Competitive base pay
* Paid Time Off (PTO) and Paid Holidays
* Comprehensive benefits package: Medical, Dental, Vision, Life Insurance
* Short-Term Disability
* 401 (k) retirement plan
* Profit sharing
* Professional Growth and Advancement Opportunities
Join Our Team
At Blitt & Gaines, P.C., we are committed to a supportive, high-performance, and inclusive workplace. If you value consistency, accuracy, and the ability to grow within a dynamic environment, we encourage you to apply today.
Member Experience Representative
Member service representative job in Olympia Fields, IL
CFX Member Experience Representative
CFX prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience - for less!
Build a rewarding career while helping others achieve their fitness goals! CFX exists to provide our communities the very best value in fitness, in the quickest and most convenient way possible. We our dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.
The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.
What we offer:
Free gym membership and employee discounts
Motivating team atmosphere and support system
Significant company growth and advancement opportunities
Responsibilities:
Greet all members
Assist with sale transactions
Convey information to members and/or direct the situation to the appropriate person.
Sign in members accurately
Add and update information in specialized software programs
Keep the front desk area organized and neat
Assist with maintenance of facility
Arrange equipment, weights or mats appropriately
Maintenance and stock restrooms as necessary
Maintain a high level of customer service when greeting members and answer questions knowledgeably
Dress appropriately based on CFX standards
Salary Description $15.00 to $21.50 per hour
Imaging Service Specialist
Member service representative job in Olympia Fields, IL
Franciscan Health Olympia Fields Campus 20201 S Crawford Ave Olympia Fields, Illinois 60461 The Imaging Service Specialist III performs maintenance and repairs as necessary on any general medical equipment, as well as possessing knowledge and ability to support at least six types of medical imaging/radiological care systems or devices. In this role you will inspect, troubleshoot, repair, calibrate and verify performance of the assigned imaging/radiological equipment in accordance with clinical engineering policies and processes.
WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
* Accept guidance and training from more experienced members of the Clinical Engineering department in a way that reflects the Franciscan Alliance mission and values while also demonstrating self-accountability for completion of his or her assigned service activities, as directed by supervisor or more experienced team members.
* Communicate with clinical care providers regarding the status of any equipment service activities, adjusting activities when necessary to accommodate patient care schedules, while still assuring regulatory compliance.
* Deliver high quality and cost-effective results by performing medical equipment service and providing technical support across a wide range of device types and in multiple clinical care areas, following the organizational policies and procedures.
* Demonstrate an understanding of and adherence to the department budget by using good judgment to plan and prioritize activities and by considering a variety of different service strategies to assure the highest possible level of efficiency and cost-effectiveness for all services provided.
* Document equipment information and service activities within the medical equipment database to assure timely, accurate and complete service documentation and inventory management.
* Participate in ensuring the success and positive reputation of the Clinical Engineering department by willingly and competently performing any necessary service functions and/or related administrative activities.
* Participate in relevant technical and professional training or related activities to stay informed about changes in healthcare technology, regulatory requirements and other external factors that may affect the activities of the Clinical Engineering department.
* Take action to appropriately respond to and make supervisor aware of any customer concerns, patient incidents, significant device failures or other urgent situation that may arise within the daily activities of the Clinical Engineering team.
* Take responsibility for identifying opportunities for improvement and making recommendations for positive changes in processes to improve the quality of service or contribute to positive patient or organizational outcomes.
QUALIFICATIONS
* Required Associate's Degree Biomedical Engineering Technology or related
* Preferred Bachelor's Degree Biomedical Engineering Technology or related
* 4 years With a BS Degree in a Technology Related Field, at least 4 Years Relevant progressive service experience with Imaging Devices in the Healthcare Technology environment Required
* 6 years With an AS Degree in a Technology Related Field, at least 6 Years Relevant progressive service experience with Imaging Devices in the Healthcare Technology environment Required
* 10+ years In Lieu of AS degree, 10+ years relevant progressive service experience in a related field with at least 6 years of full responsibility servicing Imaging Equipment in Healthcare Technology Required
* Certified Biomedical Equipment Technician (CBET) - Association for the Advancement of Medical Instrumentation CBET, CRES, CHTM, CCE or related certification
* A+ Certified Professional (A+CERT) - CompTIA A+, Network+, Security+ or related IT certification
TRAVEL IS REQUIRED:
Never or Rarely
JOB RANGE:
Imaging Service Specialist III $32.54-$50.85
INCENTIVE:
Not Applicable
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
Sales & Service Representative
Member service representative job in Munster, IN
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. **Job Purpose** The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial/operational performance. The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial/operational performance.
**Key Duties & Responsibilities**
+ Respond to customer quote requests by sourcing products from inventory or external suppliers.
+ Build quotes that create customer value and profitability for MRC Global.
+ Identify and pursue sales opportunities to support overall growth.
+ Engage proactively with customers, using product knowledge to recommend solutions.
+ Use MRC Global systems/software for quotes, order processing, vendor POs, and related tasks.
+ Adhere to customer contract requirements (pricing, freight, delivery, KPIs).
+ Monitor shipping/delivery status and communicate updates to customers.
+ Resolve customer concerns using a problem-solving approach.
+ Ensure quoted products comply with approved manufacturer lists (AML) or specifications.
+ Reference customer guides and consult with internal/external resources to enhance service.
+ Handle advanced customer needs (external labor, RMAs, PO changes, special invoicing).
+ Communicate professionally with customers, suppliers, and coworkers.
**Required Experience**
+ One (1) or more years in a customer-facing role, inside sales, or warehouse services; or recent completion of post-secondary education (Technical/Trade School, Associate or Bachelor's degree), preferably in industrial or sales fields.
**Skills & Abilities**
+ Proficient in computer and software use.
+ Strong communication and knowledge-sharing skills.
+ Effective in one-on-one and small group presentations.
+ Detail-oriented with a sense of urgency.
**Working Conditions**
+ Frequent driving/traveling.
+ Regular interaction with others.
+ Primarily desk/computer-based work.
+ Ability to sit/stand for extended periods.
+ For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
+ Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice (*******************************************************************************************************
At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work.
We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.
**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.
At **MRC Global** , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members.
We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.
Member Engagement Representative
Member service representative job in Olympia Fields, IL
Description:
Job Title: Member Engagement Representative (BILINGUAL PREFERRED)
Program: Health Risk Screening
Department: Health Management Services
Direct Report: HRS Program Manager
Position Type: Full Time; Part Time
Job Description: The HRS Member Engagement Representative applies excellent member engagement skills to facilitate health risk screening completion by assigned health plan members.
ROLE AND RESPONSIBILITIES
Engage Health Plan member and employ professional techniques during verbal communications, electronic correspondence, and text-based interactions with each member.
Conduct a large volume of outbound and inbound Member outreach calls in a timely manner.
Accurately document all Member outreach calls in our Data Management Solution.
Complete Health Risk Screenings on assigned health plan members by asking predefined questions and documenting responses.
Proper execution of member referral/concerns/grievances when applicable.
Document timely member observations requiring administrative notification of any critical member issues/concerns.
Interact with staff and members to optimize workflow efficiency.
Follow all Policies and Procedures of SCCP.
Comply with Performance Goals / Contract Deliverables.
Participate in all SCCP mandatory and CMS regulatory training.
Attend all staff meetings - in person or telephone (if unable to attend, responsible for knowledge of content).
Abide by all SCCP information security policies, procedures, protocols, and practices.
Participate in regular information security management trainings.
Develop a comprehensive understanding of SCCP information security policies.
Learn to recognize information security risks and report them when they are identified.
Comply with SCCP user access policies.
Comply with SCCP password policies.
Comply with SCCP data protection policies and guidelines.
Comply with SCCP internet use policies and guidelines.
Abide by SCCP policies and guidelines for protecting personal workspaces from security risks.
Abide by SCCP principles and policies related to confidentiality.
Demonstrate respect for individual diversity (culture, ethnicity, gender, race, religion, age, economic status).
Other duties as assigned by Direct Report.
Requirements:
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High School Diploma or Equivalent Required.
Minimum of 1 year of Call Center Representative Experience Preferred.
Minimum of 1 year in a Customer Service role Preferred.
PREFERRED SKILLS
Bilingual (Spanish) Preferred.
Excellent verbal communication skills.
Ability to interact with health care professionals in a professional manner.
Computer Literate - Word, Google Doc and Excel.
Able to multitask, manage time and set priorities.
Able to remain coachable and teachable at all times.
Member Svcs Rep (BHF)
Member service representative job in Granger, IN
Reports to the Manager, Business and Member Services. Is primarily responsible for obtaining club memberships and participating in special events, promotions and planning. Makes inside sales presentations to prospective Beacon Health & Fitness members. Conducts tours of the Beacon Health & Fitness. Works in collaboration with Beacon Health & Fitness management team on customer service initiatives to enhance sales effectiveness and member retention.
MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Completing other job related duties and projects as assigned.
* Participating in center special events.
Makes sales presentations to prospective Beacon Health & Fitness members to promote member sales and retention by:
* Personally sells center memberships, through the development of new leads, center tours, phone and email inquires and prospecting of all lead sources.
* Identifying potential customers and markets and initiating prospect by conductions sales, through the development of new leads, facility tours, phone and email inquiries and prospecting of all lead sources.
* Handling prospect inquiry calls to convert calls into scheduled appointments; following up on all interactions with prospects.
* Arranging and conducting effective tours of the facility for prospective members; promoting features/programs which meet individual needs.
* Conducting one-on-one, small group or large group sales presentations at Beacon Health & Fitness.
* Making off site sales presentations to prospective members or accounts.
* Initiating follow-up calls with individual/groups identified through marketing efforts.
* Coordinates and assists in member and prospect mailers.
* Meets or exceeds weekly, monthly and annual sales goal as determined by Manager, Business and Member Services.
* Prepares weekly, monthly and annual sales reports as assigned.
Supports the H&LC management team by:
* Communicating enrollment with Manager of Business & Member Services and fitness staff after the sale.
* Following up with new members to ensure smoothness of enrollment process and that their expectations are met.
* Providing member sales/service data for computer tracking system.
* Working with H&LC team to maintain/improve high standards of customer service; leading to higher levels of member retention.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. Bachelor's Degree in Business, Marketing or a related field is preferred. A minimum of one year of clerical and customer service experience is required. A minimum of one year of successful sales experience with knowledge of the health and fitness industry is preferred.
Knowledge & Skills
* Possesses knowledge of the fitness and wellness industry in order to understand and match the programs, facilities and services offered at the Beacon Health and Fitness with potential member needs.
* Requires the ability and knowledge of prospecting, selling techniques and follow-up skills to capitalize on potential sales leads.
* Demonstrates problem-solving skills with the ability to overcome objections and has a track record of success in closing sales.
* Demonstrates the interpersonal and communication skills (both verbal and written) necessary to communicate and present a sincere interest in improving the health and well-being of the general public.
* Requires the proficiency in computer software applications (i.e., word processing, graphics, etc.) necessary to perform the essential functions of the position.
* Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle.
Working Conditions
* Works in a fitness club and office environment.
* Requires ability to work flexible hours, including weekends.
Physical Demands
* Requires the physical ability and stamina to perform the essential functions of the position.
Client Service Representative
Member service representative job in Blue Island, IL
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals.
A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes; balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts.
Salary Range
The salary range for this position is $17.00/hr. - $27.50/hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
Our ideal candidate will possess the following skills:
High school diploma or GED required
2-3 years of cash handling experience
Excellent customer service skills
Excellent balancing record
Good organizational skills and attention to detail
Ability to lift heavy boxes of coin
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank.
Join our team!
We can recommend jobs specifically for you! Click here to get started.
If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)
Auto-ApplyPatient Financial Services Representative, Float
Member service representative job in Goshen, IN
The Patient Financial Services (PFS) Float will be responsible for assisting with the daily responsibilities and providing coverage for the following positions:
Cashier
PFS Rep 1 & 2 (Billing)
Collections
PFS Rep 3 (ACD Phone System)
Financial Advocates/Navigators
Support Assistant/Mailroom Clerk
Chargemaster Coordinator
The PFS Float will also assist Director and Manager with special projects when necessary. Colleague will also assist with training and orientation of new Colleagues within the Department.
Position Qualifications
Minimum Education: High School graduate or equivalent
Preferred Education: College Degree
Minimum Experience: 3 years of medical billing experience in A/R. Medical billing knowledge to include UB & HCFA billing as well as current collection laws.
Preferred Experience: 5-10 years of medical billing experience including Medical Billing, Insurance Terminology, Compliance guidelines, ICD-9 and CPT. Knowledge of Indiana Fair Debt & Collection Practices.
Certifications Required: Indiana Navigator Certification w/annual renewal
Financial Services Representative State Farm Agent Team Member
Member service representative job in Lansing, IL
Job DescriptionBenefits:
Competitive salary
Opportunity for advancement
Training & development
Job Title: Sales Representative - Tenyiah Simmons-Patterson Insurance Agency
Company Overview:
Join our dynamic team at State Farm, the leading insurance company dedicated to providing exceptional coverage and service to our clients in the Chicago area. With a focus on personalized solutions and a commitment to excellence, we pride ourselves on helping individuals and businesses protect what matters most.
Position Overview:
We are seeking a motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will play a crucial role in driving business growth by identifying prospective clients, building strong relationships, and providing tailored insurance solutions to meet their needs. This is an exciting opportunity to contribute to a thriving agency and make a positive impact in the lives of our clients.
Responsibilities:
Prospect and generate leads through various channels, including networking, referrals, cold calling, and outreach.
Conduct thorough assessments of clients' insurance needs and provide personalized recommendations.
Educate clients on available insurance products and coverage options, explaining policy features, benefits, and exclusions.
Prepare and present proposals, quotes, and presentations to prospective clients.
Follow up with leads and maintain ongoing communication to nurture relationships and close sales.
Collaborate with team members to achieve sales targets and contribute to overall agency success.
Stay updated on industry trends, product offerings, and regulatory changes to ensure accurate and up-to-date knowledge.
Qualifications:
Bachelor's degree preferred
Proven track record of success in sales, with experience in insurance sales highly desirable
Strong communication and interpersonal skills
Ability to build rapport and establish trust with clients
Goal-oriented with a drive to exceed targets and achieve results
Excellent negotiation and closing skills
Detail-oriented with strong organizational abilities
Proficient computer skills, including MS Office suite and CRM software
Ability to pass the Property and Casualty licensing exam
Benefits:
Competitive base salary plus commission and bonus opportunities
Ongoing training and professional development opportunities
Supportive team environment with opportunities for advancement
Join Our Team:
If you are passionate about sales and eager to make a difference in the lives of others, we want to hear from you! Apply now to join our team and embark on a rewarding career in insurance sales with [Company Name]. Please submit your resume and a cover letter outlining your qualifications and interest in the position. We look forward to reviewing your application!
Bilingual Member Engagement Representative(Spanish)
Member service representative job in Olympia Fields, IL
Job Description: The HRS Member Engagement Representative applies excellent member engagement skills to facilitate health risk screening completion by assigned health plan members.
ROLE AND RESPONSIBILITIES
Engage Health Plan member and employ professional techniques during verbal communications, electronic correspondence, and text-based interactions with each member.
Conduct a large volume of outbound and inbound Member outreach calls in a timely manner.
Accurately document all Member outreach calls in our Data Management Solution.
Complete Health Risk Screenings on assigned health plan members by asking predefined questions and documenting responses.
Proper execution of member referral/concerns/grievances when applicable.
Document timely member observations requiring administrative notification of any critical member issues/concerns.
Interact with staff and members to optimize workflow efficiency.
Follow all Policies and Procedures of SCCP.
Comply with Performance Goals / Contract Deliverables.
Participate in all SCCP mandatory and CMS regulatory training.
Attend all staff meetings - in person or telephone (if unable to attend, responsible for knowledge of content).
Abide by all SCCP information security policies, procedures, protocols, and practices.
Participate in regular information security management trainings.
Develop a comprehensive understanding of SCCP information security policies.
Learn to recognize information security risks and report them when they are identified.
Comply with SCCP user access policies.
Comply with SCCP password policies.
Comply with SCCP data protection policies and guidelines.
Comply with SCCP internet use policies and guidelines.
Abide by SCCP policies and guidelines for protecting personal workspaces from security risks.
Abide by SCCP principles and policies related to confidentiality.
Demonstrate respect for individual diversity (culture, ethnicity, gender, race, religion, age, economic status).
Other duties as assigned by Direct Report.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High School Diploma or Equivalent Required.
Minimum of 1 year of
Call Center Representative Experience Preferred.
Minimum of 1 year in a Customer Service role Preferred.
PREFERRED SKILLS
Excellent verbal communication skills.
Ability to interact with health care professionals in a professional manner.
Computer Literate - Word, Google Doc and Excel.
Able to multi-task, manage time and set priorities.
Able to remain coachable and teachable at all times.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Call center: 1 year (Required)
Language:
Spanish (Required)
Ability to Relocate:
Olympia Fields, IL: Relocate before starting work (Required)
Work Location: In person
Requirements:
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High School Diploma or Equivalent Required.
Minimum of 1 year of Call Center Representative Experience Preferred.
Minimum of 1 year in a Customer Service role Preferred.
Member Experience Representative
Member service representative job in Olympia Fields, IL
Job DescriptionDescription:
CFX Member Experience Representative
CFX prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience - for less!
Build a rewarding career while helping others achieve their fitness goals! CFX exists to provide our communities the very best value in fitness, in the quickest and most convenient way possible. We our dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.
The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.
What we offer:
Free gym membership and employee discounts
Motivating team atmosphere and support system
Significant company growth and advancement opportunities
Responsibilities:
Greet all members
Assist with sale transactions
Convey information to members and/or direct the situation to the appropriate person.
Sign in members accurately
Add and update information in specialized software programs
Keep the front desk area organized and neat
Assist with maintenance of facility
Arrange equipment, weights or mats appropriately
Maintenance and stock restrooms as necessary
Maintain a high level of customer service when greeting members and answer questions knowledgeably
Dress appropriately based on CFX standards
Requirements:
Client Service Representative
Member service representative job in Blue Island, IL
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals.
A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes; balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts.
Salary Range
The salary range for this position is $17.00/hr. - $27.50/hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
Our ideal candidate will possess the following skills:
High school diploma or GED required
2-3 years of cash handling experience
Excellent customer service skills
Excellent balancing record
Good organizational skills and attention to detail
Ability to lift heavy boxes of coin
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank.
Join our team!
Auto-ApplyProvider Enrollment & Credentialing Rep
Member service representative job in Granger, IN
Reports to the Supervisor, Provider Enrollment & Credentialing. Responsible for the timely completion of all initial and re-credentialing processes, as well as payer enrollments, for Beacon Health System. Coordinates with physicians, providers, credentialing agencies, regulatory bodies, payors, office managers, and contracted providers to ensure credentialing and enrollment activities comply with National Committee on Quality Assurance (NCQA) standards and departmental policies and procedures.
MISSION, VALUES, AND SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Primary Responsibilities
Credentialing
* Ensures timely completion of credentialing activities in compliance with NCQA and departmental standards.
* Coordinates with external agencies, payors, office managers, and contracted providers to complete credentialing requirements.
* Acts as a liaison with Medical Directors, Hospital Medical Staff, and internal/external stakeholders regarding credentialing status.
* Performs Primary Source Verifications per applicable accreditation standards (JCAHO, AAAHC, URAC, etc.).
* Conducts online verifications and reviews relevant credentialing resources.
* Notifies appropriate entities of provider effective and termination dates.
* Communicates with the Physician Recruitment team regarding provider onboarding and credentialing status.
* Maintains regular follow-up with providers and communicates status updates to ensure credentialing completion prior to start dates.
Enrollment
* Ensures timely completion of all payer enrollment activities per payer requirements and departmental procedures.
* Completes insurance and government applications on behalf of Beacon Health System providers.
* Alerts management of any delays or non-compliance issues.
* Maintains accurate and up-to-date data in credentialing software systems.
* Provides timely reports as needed.
* Manages and updates each provider's CAQH online profile.
* Applies for and maintains Beacon Health System provider NPPES (National Plan & Provider Enumeration System) identifiers.
* Assists Beacon Medical Group and hospital Patient Accounts departments with network and claims issues related to credentialing.
* Adheres to strict follow-up schedules, ensuring all credentialing and enrollment steps are completed before provider start dates.
Organizational Responsibilities
* Attends and participates in department meetings; accountable for all information shared.
* Completes mandatory education, annual competencies, and department-specific training within required timeframes.
* Complies with annual employee health requirements and organizational/departmental policies.
Education and Experience
* High school diploma or equivalent required; Associate's Degree in Business, Health Administration, or a related field preferred.
* Minimum of three years of credentialing experience or equivalent experience in healthcare or health insurance preferred.
Knowledge and Skills
* Working knowledge of federal, state, and local laws and NCQA standards applicable to credentialing and enrollment.
* Strong analytical, problem-solving, and organizational skills to enhance and streamline credentialing processes.
* Proficient in Microsoft Office Suite and standard office equipment.
* Excellent written and verbal communication skills.
* Strong interpersonal skills to build and maintain effective relationships with internal and external stakeholders.
Working Conditions
* Primarily office-based environment.
Physical Demands
* Requires physical ability and stamina to perform the essential functions of the position.