Member service representative jobs in Mantua, NJ - 1,559 jobs

Client Services Representative - Personal Insurance 📍 Vineland, NJ (Hybrid) 🕒 Full-Time | Non-Exempt Are you passionate about delivering exceptional customer service and supporting clients when they need it most? Our Personal Insurance team is looking for a detail-oriented Client Services Representative to help ensure our clients receive timely, accurate, and professional support every day. What You'll Do: As a key member of our Personal Insurance Department, you'll support our Account Management team by: ✔ Answering and directing incoming client calls ✔ Assisting Spanish-speaking clients with their service needs ✔ Processing requests for evidence of insurance ✔ Handling urgent mortgage company requests ✔ Taking client payments over the phone ✔ Maintaining accurate data in our Agency Management System ✔ Following all departmental procedures and compliance requirements ✔ Assisting with special projects as assigned by the Department Manager What We're Looking For: To be successful in this role, you should bring: 🔹 A New Jersey Property & Casualty Producer License (Required) 🔹 Proficiency in Microsoft Office Suite (Required) 🔹 Bilingual fluency in English and Spanish (Required) 🔹 Strong communication skills-clear, concise, and professional 🔹 Ability to navigate carrier websites and databases 🔹 Solid problem-solving skills and attention to detail 🔹 Commitment to following agency systems, procedures, and compliance regulations Why You'll Love Working With Us: 💼 Supportive, team-oriented environment 📚 Opportunities to grow your insurance knowledge 🏢 Stable and reputable agency with long-term client relationships How to Apply: If you're ready to make an impact and grow your insurance career, we'd love to hear from you! 👉 Apply directly on LinkedIn or send your resume to: ******************* Shara D. Richardson - Talent Acquisition Specialist

Qualifications: Phone background preferred Proficient on the computer Good typing skills Friendly customer service. 100% incoming calls, 1000 calls/day across the department

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k). By applying, you consent to your information being transmitted by JobFlow to the Employer, as data controller, through the Employer's data processor SonicJobs. See Crown Cork and Seal Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Our client, a water technology provider, is seeking a Customer Service Representative for a 4+ month contract opportunity located in Malvern, PA. This role is hybrid. Potential to convert to full-time, direct employment. Role Overview: Provide order processing and sales-related support to internal and external customers Deliver high-quality customer service with prompt, thorough responses to inquiries Coordinate all aspects of order management from quoting through delivery and invoicing Order Management: Process orders for products and services submitted by sales staff or customers Manage orders ranging from quick-ship items to complex, long-cycle orders Proactively follow up on order backlog to ensure accuracy and completeness Communicate order status updates and changes to relevant stakeholders in a timely manner Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders Maintain virtual customer files, including sales contracts and supporting documentation Customer Billing Resolution Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team Sales Support: Provide pricing and availability information Prepare formal quotations for standard and select specialty products and services Support pre- and post-order sales activities as needed Perform additional duties based on organizational needs Qualifications: 0-2+ years of experience with a college degree or equivalent work experience Conceptual understanding of fundamental theories, principles, and practices Strong technical aptitude Ability to work effectively with a diverse workforce and customer base in a matrixed organization Proficiency in Microsoft Office applications Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools Pay Rate $25.00 per hour

Our Multifamily Division is rapidly expanding, and we"re looking for a dependable and detail-oriented Customer Service Representative (CSR) to support our roofing, siding, and carpentry operations. As a CSR in our Roofing Division"s Multifamily Department, you"ll serve as the primary point of contact for property managers, HOA boards, and multifamily homeowners. You will play a key role in supporting project management, client communication, and administrative coordination to ensure projects run smoothly and customers receive outstanding service. ● Respond to multifamily homeowner inquiries, providing timely and effective resolutions ● Draft and manage emails, memos, letters, and other executive correspondence ● Schedule appointments, meetings, and Zoom calls for project managers and clients ● Coordinate walkthroughs, safety inspections, and site logistics as needed ● Format and prepare proposals for roofing and exterior renovation projects ● Follow up on bids and proposals to track progress and maintain engagement ● Prepare and send submittals, COIs, and other client documentation Required: ● 2-3 years of experience in a customer service or administrative role ● Strong written and verbal communication skills ● Highly organized, detail-oriented, and proactive ● Proficiency with Microsoft Office; experience with CRM software a plus ● Ability to attend meetings in person and via Zoom Preferred: ● Experience in construction, roofing, or property management ● Bilingual in Spanish and English

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth, and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person, and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients. This job pays $17.50 per hour plus commissions on your sales that help give you control of what you can earn. It is also a Monday- Friday job giving you nights and weekends to relax and enjoy!!! Also, do not if you have prior experience in signs because we will train you on everything. The sign industry is ever-changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, and has the ability to build relationships. Great listening skills, documentation, and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

Phenom People is seeking a highly motivated and talented individual to join our team as an Service Innovation Specialist. As a leader in the HR technology industry, we are dedicated to revolutionizing the way companies attract, engage, and retain top talent. The Customer Value Team is dedicated to delivering exceptional value to our clients through innovative solutions and unparalleled customer service. We pride ourselves on our dynamic team and customer-centric approach. Role Overview: As a Service Innovation Specialist, you'll help design, test, and implement innovative service strategies that ensure our Customer Value team continues to grow, adapt, and deliver phenomenal experiences in a rapidly changing market landscape. You'll bring curiosity, operational thinking, and fresh ideas to every challenge - and play a key role in shaping how we support our clients and each other. Please note: This is a full-time, hybrid position located at the headquarters in Ambler, PA, requiring 3 days per week in-office. Candidates must currently reside within a 50-mile radius of Ambler, PA. Employment visas will not be sponsored or transferred for this position at this time. Key Responsibilities: * Research emerging trends in customer success, Talent Experience, and service enablement, both within and outside our industry. * Deliver actionable insights on service interactions to streamline support, improve adoption, and unlock new value for our customers and internal teams. * Analyze existing service processes to identify opportunities for optimization, scalability, and innovation. * Pilot new ideas, tools, or training programs - measure impact and support rollouts that drive measurable improvement. * Work cross-functionally with Operations, Enablement, Product, and Customer Value teams to ensure alignment and adoption of best practices. * Develop clear, practical documentation and playbooks for new service strategies and process improvements. * Gather and synthesize feedback from the front lines to ensure solutions are relevant, practical, and impactful. * Share progress, results, and recommendations with stakeholders across the Customer Value organization. Qualifications: * 1-3 years of professional experience in customer success, operations, service enablement, or a related role. * A strategic, process-oriented mindset with a strong sense of ownership and intellectual curiosity. * The ability to manage multiple projects and priorities in a fast-paced environment. * Proven communication and collaboration skills to influence without authority and build strong cross-functional relationships. * Comfort analyzing data and turning insights into clear, actionable recommendations. * A willingness to learn, unlearn, and adapt as we grow. * Familiarity with tools like Salesforce, Looker and Jira * Willingness to learn, unlearn, and think on your feet. Salary * Expected salary range $65,000 - $75,000 Please note the Salary range is subject to change in the future in accordance with Phenom's policies Benefits We want you to be your best self and to pursue your passions! * Benefits/programs to support holistic employee health * Flexible hours and working schedules * Growing organization with career pathing and development opportunities * Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere! #LI-SN1

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions. • Growth - Philadelphia is growing, why not grow with it? • Diversity & Inclusion - Find a career in a place where everyone belongs. • Benefits - We care about your well-being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Chief Digital Services Officer (CDSO) is an experienced technology leader responsible for driving the City's digital transformation agenda. This role leads the design, development, and delivery of resident-facing digital services and internal enterprise systems that power city operations. The CDSO will serve as the strategic and technical champion for digital innovation, modernizing platforms, improving accessibility, and strengthening Philadelphia's position as a nationally recognized digital government. Please note, we are looking for candidates with deep technical acumen and a foundation in modern software development. The CDSO reports directly to the Chief Information Officer (CIO) and collaborates closely with departmental leadership across the City to align technology modernization with operational impact. Digital Strategy Development: Manage the City's public-facing digital strategy. Develop and implement a comprehensive City-wide digital innovation strategy that aligns with key departmental business objectives. This includes setting the vision for digital initiatives, ensuring they integrate seamlessly with overall strategic planning and align with broad organizational goals. Champion innovation leadership. Lead digital innovation across departmental units. Encourage creative thinking, explore emerging technologies, and identify opportunities for growth and efficiency. Prioritize digital equity, and accessibility. This involves creating solutions that serve all residents, regardless of socioeconomic status or abilities and using user research and data to make informed decisions. Leadership and Team Management: Lead and inspire the Software Development Director and other business units, fostering a collaborative and innovative work environment. Oversee the recruitment, development, and performance management of the digital innovation team. Excel in change management. Leading teams through digital transformations requires the ability to navigate resistance, communicate effectively, and inspire confidence in the vision. Project Oversight and Execution: Oversee the design, development, and deployment of cutting-edge mobile apps, websites, and software applications. Ensure all digital projects are delivered on time, within budget, and meet high-quality standards. Ensure appropriate platform management. Oversee the development and management of digital platforms. This includes evaluating existing systems, identifying gaps, and recommending improvements. The CDSO must align digital initiatives with broader organizational goals, anticipate future trends, and make informed decisions. Innovation and Trends: Stay abreast of emerging technologies and industry trends to ensure the city remains at the forefront of digital innovation. Foster a culture of experimentation and continuous improvement, encouraging the exploration of new technologies and methodologies. Stakeholder Collaboration: Collaborate with key stakeholders. Work closely with cross-functional partners, including the CIO and other executive team members, to drive digital initiatives. Foster collaboration, knowledge sharing, and best practices. Identify opportunities for digital transformation across city departments and services to enhance efficiency, accessibility, and user experience. Performance Measurement and Reporting: Establish metrics and KPI's to measure the success of digital initiatives and report progress to the CIO and other stakeholders. Ensure transparency and accountability in all digital projects, maintaining a high level of public trust and engagement. Establish and report on Return on Investment (ROI) metrics. Measure ROI for digital projects. Fine-tune approaches as needed to ensure the organization invests in the right tools and resources. Operations Coordinates the development and implementation of major project timelines where appropriate. Follows effective relationship and project management processes in coordination with team members and engagement managers at the City. Sets and monitors SLAs for production systems that the team supports. Collaborates with City leaders, providing infrastructure and networking support. Qualifications Required: Proven track record managing complex projects. Ability to solve complex business problems and develop user/business-driven technology strategies and plans. Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills. Proven analytical and problem-solving abilities, including the ability to anticipate, identify, and solve critical problems. Exceptional customer service orientation. At least 7+ years working in a similar field. At least 5 years of direct management experience, preferably 2+ at the executive management level. A strong background in digital technologies and a proven track record in digital transformation. Additional Information Salary: $175k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! • Your resume or curriculum vitae. • Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents • Our wellness program offers eligibility into the discounted medical plan • Employees receive paid vacation, sick leave, and holidays • Generous retirement savings options are available • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to [email protected].

Spring/Summer 2026 Perfect Game USA, the premier provider of amateur baseball events, is seeking dedicated individuals for the position of Field Manager Intern. In this role, you will be responsible for scoring and completing games using our DiamondKast software. Your tasks will include meticulously recording every play, managing substitutions, noting player performance, managing externally sourced staff (umpires and grounds crew), and collecting video of top event performers for social media purposes. As a Field Manager Intern, you will play a crucial role in ensuring the smooth operation of events at the assigned field. You will be the main representative from Perfect Game at your assigned site, responsible for confirming field readiness, ensuring the presence of umpires, and verifying the preparedness of both participating teams. Punctuality is key, and you will be entrusted to ensure all games commence on time. Responsibilities: Score and complete each game using DiamondKast software. Record every play, substitution change, and pitch using the DiamondKast application on the provided iPad. Taking scouting notes and recording content of top performing athletes Ensure smooth operation at the assigned field. Confirm the field is prepared for play, coordinating with the grounds crew if necessary. Verify the presence of umpires on the property before games. Confirm the readiness of both teams to start play at the designated time. Ensure all games start on time. Present yourself in a professional manner with customers, players, staff, and scouts at all times. Minimum Qualifications: Preferred solid understanding of baseball fundamentals and gameplay. Playing or coaching background is a plus. Experience in scouting and/or scorekeeping is a plus. Experience playing Baseball/Softball is a plus. Interview Process:The first step in the interview process involves a behavioral screening session, where candidates will be asked to record themselves providing responses to specific questions selected by the hiring team. Perfect Game Offers: Per-game compensation (three to six games per day). $25 per completed game (please note that game assignments are subject to change due to weather and other unforeseen circumstances). Internship credit available for eligible students. If you are passionate about baseball, possess a keen eye for talent, committed to growing the game of baseball, and are committed to professionalism, we invite you to apply for this exciting opportunity. For any questions, please reach out to [email protected] Perfect Game is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Student Financial Services Student Financial Services Representative Department Purpose The Student Financial Services (SFS) department supports Cairn University's mission by providing caring, accurate, and responsive financial guidance to current and prospective students. SFS helps students and families navigate the cost of higher education through the integration of financial aid and student account services, promoting both access and stewardship. Position Summary The Student Financial Services Representative is a cross-functional, student-facing position responsible for assisting students and families with both financial aid and student account matters. This includes advising on financial aid eligibility and processing, managing account transactions, and providing guidance on payment responsibilities and options. In addition to student-facing tasks, the role will be responsible for a collection of logistical tasks to related to data entry and maintenance, financial aid packaging, billing, and communication. SFS Representatives are expected to be cross-trained in both financial aid and student accounts functions, while taking primary responsibility for certain tasks based on strengths and departmental needs. The role is critical to delivering excellent customer service and ensuring regulatory compliance, data accuracy, and coordinated communication. Essential Duties and Responsibilities Customer Service & Communication * Serve as a primary point of contact for students and families via phone, email, and in-person interactions. * Provide clear guidance on financial aid processes, tuition billing, payment options, and account balances. * Contribute to the execution of the Student Financial Services communication plan across all mediums. * Present financial information at campus events and orientations as needed. Financial Aid Administration * Accept tasks delegated and adhere to guidelines and strategies provided by the Financial Aid Manager. * Process federal, state, and institutional financial aid, including packaging, verification, and corrections. * Certify student loan applications, conduct loan entrance/exit counseling, and monitor enrollment status. * Coordinate with the Business Services office on disbursement of aid and loan funds. * Support awarding and tracking of institutional scholarships and state grants. * Collaborate with Admissions to encourage FAFSA completion and provide financial aid during recruitment. Student Accounts Administration * Maintain accurate student accounts receivable records and post transactions. * Advise students on billing procedures, payment plans, and financial policies. * Assist with daily cashiering functions, cash sheet reconciliation, and reporting of account activity. * Coordinate tuition remission and ensure accurate billing in conjunction with Financial Aid and the Registrar. * Collaborate with collection agencies and assist with past-due accounts as needed. Administrative & Cross-Functional Duties * Participate in departmental planning meetings and training for new or updated procedures. * Contribute to the development and maintenance of financial services policies and documentation. * Provide support for internal reporting and regulatory compliance. * Assist with process improvement initiatives and student service enhancements. * Serve in a front desk rotation to receive walk-in guests and payments. Skills and Abilities * Strong interpersonal and communication skills (verbal and written). * Commitment to excellent customer service and student care. * Proficiency in Microsoft Office and familiarity with student information systems (PowerCampus, PowerFAIDS preferred). * Ability to manage multiple priorities and work collaboratively across functions. * Analytical and problem-solving abilities. * Comfort with public speaking and presenting to groups. Required Education and Experience * Bachelor's degree or equivalent combination of education and experience * One to three years of experience in administrative, customer service, customer accounts, financial aid, or other related positions. Hours of Work Core office hours are Monday through Friday, 8:00 am to 4:30 pm. The position requires varied schedules including evening and weekend hours. Hours may vary throughout the year based on the academic schedule. Serving at Cairn University Located in Langhorne, Bucks County, Pennsylvania, Cairn University exists to educate students to serve Christ in the church, society, and the world as biblically minded, well-educated and professionally competent men and women of character. Students earn bachelor's degrees in various areas including Bible, Education, Music, and Business Administration; and graduate degrees in Business, Divinity, Education, Organizational Leadership, Worship and Music, and Counseling. Cairn is a conservative evangelical institution within the protestant tradition that employs faculty and staff who profess Jesus Christ as personal Savior; agree to Cairn's Statement of Faith and Community Life Covenant; and serve students in a ministerial capacity through imparting and upholding biblical instruction, prayer, and mentoring. Members of the faculty are required to integrate biblical instruction in their respective professional subject areas. All members of the Cairn community are obligated to affirm, agree with, and align with the University Foundational Statements. During the application process, applicants will have the opportunity to review these statements and must agree to affirm and support the position of the University, if hired. Applicants are also asked to provide a Personal Testimony of salvation as part of the application process. To apply, please follow the link below. You may upload and submit your resume/CV and cover letter and unofficial transcripts with the application. Ineligible for sponsorship of H1B visa. Cairn University does not discriminate on the basis of race, gender, color, national or ethnic origin, age, disability or other protected characteristics, in administration of its educational, employment and admissions policies.

The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP's, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system. Essential Functions: Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate. Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC. Timely documentation in electronic medical record (EMR). Communicates with families to ensure an understanding of the referral process. Acquires maternal records for all referrals. Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices. Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists. Contributes to data entry, the use of databases and responsible practices around the use of PHI. Participates in QI initiatives defined within the NFCC. Coordinates telehealth appointments for sub-specialty providers and families. Participates in and represents the Team in departmental programs and meetings. Demonstrates competence using Microsoft products (excel, word, PowerPoint). Job Requirements: High school diploma Associate degree preferred 3-5 years of job related experience About Us Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income. As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever. Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. To learn more about Nemours Children's and how we go well beyond medicine, visit us at *************** .

Energy Transfer, recognized three years running by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more. Come join our award winning 10,000 strong organization as we fuel the world and each other! Summary: The Emergency Response Specialist uses independent discretion and judgment to develop, prioritize and implement procedures, training and inspection activities to ensure the overall safety and security of employees and contractors at the Marcus Hook Terminal. The Specialist supervises specific shifts and performs assignments independently, establishes his / her own priorities, and has the independent authority to change those priorities in response to pertinent operational issues. This position helps to develop and implement emergency response training programs and ensures that field personnel receive necessary training and promotes the company's safety and security compliance initiatives. This position conducts safety audits and inspections without supervision and determines whether worksite and personnel are in compliance with applicable regulatory and industry standards. This position has independent authority to recommend a course of action in response to a safety or security issue and to unilaterally shut down worksite in event of safety or security breaches. Responsible for overseeing, managing, and monitoring the Company's preparedness for responding to a security or emergency, including equipment inventory control, assessing, and planning for emergency personnel and contractor needs and serving as the initial primary contact with government agencies, the public and local emergency departments. This position is a rotating shift work and requires being available on call 24/7. There is potential for some travel. Essential duties and responsibilities: The Specialist is assigned to specific shift coverage and will supervise all aspects including staff of the Terminal Emergency Response Programs and Security Department. This includes: * Respond immediately to facility emergencies such as fires, hazardous material releases, explosions, medical incidents and rescue situations. * Provide command and control over emergency incidents within the terminal and surrounding corporate assets. * Ensuring compliance with local agencies, company policies, state and federal regulations governing emergency response including fire, rescue, emergency medical service, environmental, Hazardous Materials and security. * Provide immediate point of contact for regulators during off hours. * Perform other duties as assigned by Emergency Response manager and Lead Specialist. * Serve as the Alternate Facility Security Officer for the USCG and MTSA requirements. * Serve as Alternate Qualified Individual in Facility Response Plan for USCG and EPA. * Serve as liaison and point of contact during off hours with contractors and vendors. * Establish reports and maintain appropriate files and training records for all emergency services and security issues occurring on shift. * Participate in all HES sponsored reviews and assessments as necessary to ensure all emergency and security activities in the facility are complying. Provide appropriate shift coverage and assist the Lead with activities to ensure: * The inspection, testing and maintenance of portable fire extinguishers. Maintain compliance with recognized standards and ensure all records are maintained and available for inspection. * The inspection, testing and maintenance of suppression and detection systems. This includes all aspects of inspection and maintenance of systems including underground, hydrants, valves, combination units, monitor guns and managing the fire line drawing for accuracy. Ensure that all chemical treatments are scheduled and completed per plan. This includes all components fire line or attached including testing, pumps, drawing, parts, hose, appliances, etc. Document all inspection and maintenance activity. * The inspection, testing and maintenance of fixed and mobile equipment. This includes all aspects of fire pump testing and maintenance of fixed and the mobile fire pumping apparatus, marine units, trailers and tactical units. Document all inspection and maintenance activity. * Emergency response fire brigade is trained and prepared. This includes master planning of schedules, design and creation, lesson plans, identifying locations, selecting trainers, coordination with agencies and all aspects of specific presentations. Serve as the lead instructor for new fire bridge employees and assist with initial scheduling of required training. * That the facility security posture is maintained, and the communications center is prepared. This includes all access control gates, radio, systems of monitoring, dispatching and recording of events along with operational procedures are current. This includes the backup communications center. * That emergency response plans are complete and coordinated. This includes developing and maintaining pre-planning information for all identified Terminal hazards. This planning includes Terminal assets such as atmospheric storage tanks, cryogenic storage, spheres, caverns, loading / transfer, process areas and buildings. * Terminal manuals and plans are current. This includes Emergency Management, Fire Prevention, 1910.120, Fire Brigade Handbook, Facility Response Plan (FRP / OPA -90), and Facility Security Plan. This requires initiating and documenting any required changes. Ensure programs for compliance are in place and effectively being implemented on an ongoing basis. * That drills and exercises are completed. This includes developing and implementing a drill and exercise schedule for security, emergency response, oil spill, etc. Ensure that the drills are designed and executed according to plan. Prepare all documents and ensure critiques are completed along with any other necessary documentation including self-certification. Critiques are required for training and actual response incidents. Maintain all records for audit. * That all electronic monitoring of all aspects of department equipment / systems are maintained. This includes maintaining devices and routes required for compliance. * Manage Safety Supply and Distribution. This includes maintaining stock and procurement of safety equipment and supplies are maintained in the cache of materials available to facility employees. This includes tracking of costs and assignments to individuals or groups. Maintain routine oversight of the safety supply and distribution. Make recommendations for quantities and types of safety equipment required for the Terminal. Ensure that all facility Industrial Hygiene / monitoring equipment is tested and calibrated. Ensure FIT testing is completed. * That all aspects of EMS equipment are available and operable. This includes supplies, equipment, AEDS, etc. Schedule and coordinate continuing education or other EMS training. Ensure all equipment is ready for operation and inspected - tested as per the plan. document all inspection and maintenance activity. * That all maintenance activities are coordinated and planned. This includes emergency response, fire and security assets. Qualifications Required Education: * Associates degree in Fire, Safety, and/or Emergency Response field or related discipline or equivalent work experience * 5 years' experience in emergency response * Strong knowledge of terminal and dock operations. Required Qualifications: * Valid driver's license required * Fire Certifications and Pa EMT Certification are required. Preferred Qualifications: * HAZMAT Technician Certification preferred and will need to be obtained * Knowledge of current technology and government regulations including 1910.120, MTSA, OPA 90 * Knowledge and experience in firefighting tactics, familiarity with Industrial, OSHA standards and NFPA * Must be familiar with fire protection, suppression and detection systems and have a working knowledge of fire apparatus, hoses, breathing equipment and other fire related tools * Ability to design and present training programs * Proficiency in MS Office computer applications * Strong leadership, interpersonal and conflict resolution skills * Ability to act decisively under pressure and exercise excellent judgment Working Conditions: While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Rotating weekend shifts as needed. Equal Opportunity Employer/Minority/Female/Disabled/Veteran The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Summary: The eLearning Services Specialist designs, develops, and implements engaging digital learning experiences that support organizational goals. This role creates interactive courses, microlearnings, and multimedia resources, as well as maintains course assets and tracks learner progress in the Learning Management System. The ideal candidate combines instructional design expertise, technical proficiency, and creativity to create accessible and engaging learning solutions. Required Skills and Qualifications: 2+ years of eLearning development and instructional design experience. Proficiency in eLearning content authoring tools. Experience with graphic design software and video/audio editing tools. Strong understanding of instructional design models, adult learning theory, and accessibility standards. Excellent time management and organizational skills. Excellent communication, collaboration, and project management skills. Attention to detail and commitment to producing high-quality work. Preferred Qualifications: Bachelor's degree in Instructional Design, Educational Technology, Multimedia Development, or related field. Knowledge of learning management systems (LMS) content management and system administration. Familiarity with web development tools. Experience in legal, professional services, or corporate environment. Key Responsibilities: Design and create interactive modules, microlearning activities, and job aids using storyboards, SME contributions, and instructional outlines. Develop multimedia components and assessment tools that foster learner engagement and support retention. Collaborate with subject matter experts, trainers, and other team members to ensure cohesive course development. Conduct testing and revisions based on feedback, ensuring compatibility across devices and compliance with accessibility standards. Maintain version control of learning assets; participate in regular revision cycles. Upload, organize, and maintain learning assets in the LMS. Track and report on course usage, learner progress, and completion data using LMS analytics. Manage timelines and due dates to ensure projects are completed on schedule. Stay current with emerging eLearning technologies, trends, and best practices.

Department: Loan Servicing I Reports to: Loan Servicing Manager Summary: Join our community-focused bank as a Loan Servicing Representative, where you will play a vital role in maintaining strong relationships with our customers by providing exceptional service and support throughout the loan lifecycle. This is an excellent opportunity for a detail-oriented professional passionate about banking and customer service to contribute to a trusted financial institution committed to community growth and financial well-being. Requirements Key Responsibilities: • Manage and process loan payments, escrow accounts, and other related transactions accurately and efficiently • Respond to customer inquiries regarding loan accounts, payment schedules, and account status via phone, email, or in person • Ensure compliance with banking policies, procedures, and regulatory requirements in all loan servicing activities • Maintain detailed and organized records of loan transactions and customer interactions • Collaborate with loan officers and other banking staff to resolve customer issues and facilitate loan modifications or adjustments • Monitor loan accounts for delinquencies and coordinate with customers to develop repayment plans when necessary • Assist in the preparation of loan documentation and reports for internal and external audits • Assist with front-desk coverage as assigned, including answering phones and greeting visitors Skills & Qualifications: • High school diploma or equivalent; associate's or bachelor's degree in finance, business, or related field preferred • Previous experience in loan servicing, banking, or customer service is highly desirable • Strong attention to detail and organizational skills • Excellent communication and interpersonal skills • Knowledge of loan products, banking regulations, and compliance standards • Proficiency in banking software and Microsoft Office Suite • Must be able to maintain the highest level of confidentiality; ability to handle sensitive material concerning the Company and borrowers Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: This is largely a sedentary role. This position frequently communicates with customers, coworkers, managers. Must be able to exchange accurate information in these situations requirements listed below are representative of the knowledge, skills, and/or abilities required for this position.

Job Description American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an Account Services Representative. This position handles many different aspects of member accounts; answers member questions, and maintains member account records. RESPONSIBILITIES: Conduct quality control audits for all new membership applications and/or updates for errors and notify applicable parties accordingly of items that require correction. Assist with cross-training Account Services staff and branch staff during departmental training. Process all Business Development membership application requests. Process all Fulfillment requests received through fax or email. Virtually assist members/co-workers with questions regarding all products and services within the credit union including, but not limited to: CD's, New Accounts, Account Modifications, Declaration of Loss, and Money Order stop payments. Perform follow up correspondence to obtain missing application information via phone, mail, or email to applicants that applied for membership either through the mail or on‑line. Prepare and mail Welcome Packets when member doesn't receive the packet in the mail. Complete SSA and Medicaid account verifications by the required due date and in accordance with department procedures. Review and enter account owners CIP (Customer Identification Program) data into Verafin. Prepare, scan, and process negotiable items received through Image Center. Answer phone calls, emails and HelpDesk tickets from employees and/or members. REQUIREMENTS: At least one to two years of experience in a credit union or other financial institution. Intermediate mathematical skills required (calculations involving decimals, percentages, fractions, etc.). Must be available to work rotating evening and Saturday hours. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Bilingual Insurance & Financial Services Representative (Spanish/English) Drive Impact. Grow Wealth. Build Your Legacy. Are you fluent in Spanish and English and passionate about helping people achieve financial stability and long-term security? Do you excel in sales conversations and want a high-impact career with purposeand unlimited earning potential? Were looking for a Bilingual Insurance & Financial Services Representative to join our team. In this role, youll support individuals, families, and business owners by providing personalized insurance and financial solutions that protect their today and empower their tomorrow. This is more than a jobits a chance to build a high-earning, mission-driven career with a respected agency that values performance, growth, and bilingual excellence. Why Youll Love This Career Uncapped Earnings Competitive base pay plus commission, bonuses, and long-term income opportunities. Meaningful Work Help clients plan for retirement, protect their income, and build generational wealth. Bilingual Impact Leverage your Spanish and English fluency to expand your reach and deepen client relationships. Full Training & Support Licensing assistance, mentorship, and ongoing professional development in both insurance and financial services. Real Career Advancement Opportunities to grow into leadership roles and specialized advisory positions. What Youll Do Build and maintain strong, trust-based relationships with clients seeking insurance and financial guidance Conduct personalized consultations on retirement strategies, life insurance, income protection, and investment-related solutions Stay informed on market trends, financial products, and client needs to deliver expert recommendations Provide exceptional service while meetingand exceedingsales and performance expectations What You Bring Fluency in both Spanish and English (required) Experience in insurance, financial services, or consultative sales preferred (3+ years ideal) Strong communication skills with the ability to simplify complex topics Life & Health and/or Property & Casualty licenses (preferred) or willingness to obtain them (full support provided) A driven, sales-minded approach and motivation to grow a rewarding career Take the Next Step If you're ready to combine your bilingual expertise, sales talent, and passion for financial empowerment into a meaningful, high-earning career, wed love to meet you. Apply today and become a trusted advisor who builds wealth, protects futures, and makes a lasting difference in your community.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions. • Growth - Philadelphia is growing, why not grow with it? • Diversity & Inclusion - Find a career in a place where everyone belongs. • Benefits - We care about your well-being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Chief Digital Services Officer (CDSO) is an experienced technology leader responsible for driving the City's digital transformation agenda. This role leads the design, development, and delivery of resident-facing digital services and internal enterprise systems that power city operations. The CDSO will serve as the strategic and technical champion for digital innovation, modernizing platforms, improving accessibility, and strengthening Philadelphia's position as a nationally recognized digital government. Please note, we are looking for candidates with deep technical acumen and a foundation in modern software development. The CDSO reports directly to the Chief Information Officer (CIO) and collaborates closely with departmental leadership across the City to align technology modernization with operational impact. Digital Strategy Development: Manage the City's public-facing digital strategy. Develop and implement a comprehensive City-wide digital innovation strategy that aligns with key departmental business objectives. This includes setting the vision for digital initiatives, ensuring they integrate seamlessly with overall strategic planning and align with broad organizational goals. Champion innovation leadership. Lead digital innovation across departmental units. Encourage creative thinking, explore emerging technologies, and identify opportunities for growth and efficiency. Prioritize digital equity, and accessibility. This involves creating solutions that serve all residents, regardless of socioeconomic status or abilities and using user research and data to make informed decisions. Leadership and Team Management: Lead and inspire the Software Development Director and other business units, fostering a collaborative and innovative work environment. Oversee the recruitment, development, and performance management of the digital innovation team. Excel in change management. Leading teams through digital transformations requires the ability to navigate resistance, communicate effectively, and inspire confidence in the vision. Project Oversight and Execution: Oversee the design, development, and deployment of cutting-edge mobile apps, websites, and software applications. Ensure all digital projects are delivered on time, within budget, and meet high-quality standards. Ensure appropriate platform management. Oversee the development and management of digital platforms. This includes evaluating existing systems, identifying gaps, and recommending improvements. The CDSO must align digital initiatives with broader organizational goals, anticipate future trends, and make informed decisions. Innovation and Trends: Stay abreast of emerging technologies and industry trends to ensure the city remains at the forefront of digital innovation. Foster a culture of experimentation and continuous improvement, encouraging the exploration of new technologies and methodologies. Stakeholder Collaboration: Collaborate with key stakeholders. Work closely with cross-functional partners, including the CIO and other executive team members, to drive digital initiatives. Foster collaboration, knowledge sharing, and best practices. Identify opportunities for digital transformation across city departments and services to enhance efficiency, accessibility, and user experience. Performance Measurement and Reporting: Establish metrics and KPI's to measure the success of digital initiatives and report progress to the CIO and other stakeholders. Ensure transparency and accountability in all digital projects, maintaining a high level of public trust and engagement. Establish and report on Return on Investment (ROI) metrics. Measure ROI for digital projects. Fine-tune approaches as needed to ensure the organization invests in the right tools and resources. Operations Coordinates the development and implementation of major project timelines where appropriate. Follows effective relationship and project management processes in coordination with team members and engagement managers at the City. Sets and monitors SLAs for production systems that the team supports. Collaborates with City leaders, providing infrastructure and networking support. Qualifications Required: Proven track record managing complex projects. Ability to solve complex business problems and develop user/business-driven technology strategies and plans. Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills. Proven analytical and problem-solving abilities, including the ability to anticipate, identify, and solve critical problems. Exceptional customer service orientation. At least 7+ years working in a similar field. At least 5 years of direct management experience, preferably 2+ at the executive management level. A strong background in digital technologies and a proven track record in digital transformation. Additional Information Salary: $175k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! • Your resume or curriculum vitae. • Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents • Our wellness program offers eligibility into the discounted medical plan • Employees receive paid vacation, sick leave, and holidays • Generous retirement savings options are available • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************.