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  • Customer Account Representative

    Alphabe Insight Inc.

    Member service representative job in Cincinnati, OH

    Park 6 Logistic is a forward-thinking logistics and operations firm dedicated to optimizing the way businesses move, deliver, and communicate. Our success is built on innovation, precision, and a deep commitment to providing exceptional client experiences. As we continue expanding, we are seeking talented professionals who are ready to contribute to a fast-paced environment where creativity and strategic thinking drive meaningful impact. Job Description The Customer Account Representative will serve as the primary point of contact for assigned clients, ensuring that every step of the logistics process is handled with accuracy, professionalism, and care. This role focuses on managing customer accounts, coordinating shipments, resolving service inquiries, and maintaining strong business relationships. You will play a key role in supporting daily operations and ensuring that each client receives exceptional service. Responsibilities Manage assigned customer accounts and maintain high-quality service standards. Coordinate shipments, deliveries, and logistics processes to ensure timely execution. Respond promptly to customer inquiries and provide accurate updates on orders and operations. Collaborate with internal departments to ensure smooth communication and workflow. Monitor account activity and identify opportunities to improve service and operational efficiency. Maintain detailed documentation and records for each client account. Support problem-solving efforts to resolve service issues and ensure customer satisfaction. Qualifications Strong communication skills, both written and verbal. Excellent organizational and multitasking abilities. High attention to detail and a proactive, solution-oriented approach. Ability to work independently and within a collaborative team environment. Professionalism when interacting with clients and team members. Basic understanding of logistics processes is an advantage but not required. Additional Information Competitive salary of $57,000 - $61,000 per year. Clear opportunities for professional growth and internal advancement. Skill-building and development through training and support. Stable, long-term employment with a reputable logistics company. Positive and professional work environment that values teamwork. Full-time position with consistent hours and structured responsibilities.
    $57k-61k yearly 2d ago
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  • Customer Care Specialist II

    Ampcus Incorporated 4.5company rating

    Member service representative job in Wilmington, OH

    Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Care Specialist II (Remote) Description: GENERAL DESCRIPTION The Customer Care Specialist II will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within the company. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. SPECIFIC RESPONSIBILITIES Handle routine customer questions relating to product usage. Provide technical support on issues through to resolution. Maintains expert-level knowledge of business processes and procedures. Accurately log all customer information in the CRM tool. Facilitate communication to other departments as needed to resolve client concerns. Communicate with key stakeholders to identify and resolve inquiries. Provide proper follow- up to ensure customer is kept apprised of the issue status. Job Requirements:Customer Care Specialist II Candidates should be within 50 miles of Sacramento, CA or Wilmington, OH. High School Diploma/GED and 3 years' experience OR Any level degree or certification beyond High School Diploma/GED and up to 1 year experience OR 5 years' experience. Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software). Serves as a customer care agent for an assigned customer base or product area. Responds to customer inquiries received via telephone or online. Documents and reports on customer inquiries, status, and resolution. Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels. Determines problem source (i.e., hardware, software, user access). Resolves issues where possible. Refers difficult and complex issues to internal technical experts and/or. Refers issues to management. Documents issues for future reference, internally and externally. Builds working relationships with customer representatives and with cross-functional teams. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
    $27k-31k yearly est. 2d ago
  • New Business Policy Representative-Life Insurance - Cincinnati, OH

    Ameritas 4.7company rating

    Member service representative job in Cincinnati, OH

    Back New Business Policy Representative-Life Insurance #5514 Multiple Locations Apply X Facebook LinkedIn Email Copy Position Locations Lincoln, Nebraska, United StatesCincinnati, Ohio, United States Area of Interests Customer Service Full-Time/Part Time Full-time Job Description Position Description: The New Business Policy Representative is responsible for managing life new business applications from the time of submit through policy delivery. This position must accurately interpret and fulfill all requirements necessary for accurate processing, and act as the liaison between underwriting, agents, and medical vendors to obtain all requirements needed to render an underwriting decision on a policy. The position must follow current procedures in accordance with industry/state regulations, internal/external audit recommendations, and compliance directives. The position must be able to learn and retain knowledge of all products currently offered to new sales, read and interpret sales illustrations, and understand policy riders and how they function. Associates are the front line of communication with our field partners and are expected to maintain readiness in our zero line and answer phone calls from agents, as well as monitor their email inbox and reply to all requests within 24 hours. Associates work with other departments internally within the scope of case management. At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services. Position Location: This is a hybrid role working partially in-office and partially from home. What you do: Research customer needs and problems; develop informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes assisting customers/producers via phone and email. Manages an average caseload of 70-90 new applications a month at various stages in the underwriting process. Field customer inquiries and utilize empathy and patience with all customers. Utilize web-based systems in a paperless environment to order, retrieve, manage case activity, and organize underwriting requirements. Responsible for working in a cross-functional team environment with a sense of urgency. Meeting or exceeding service standards with respect to accuracy, turnaround time and overall quality of work product and service. Understand basic accounting skills and know how to move money from different accounts doing journal entries, as well as research any accounting issues that may arise with missing debits or credits Correspond with Legal and Compliance departments as necessary for assistance in handling complex cases and customer complaints. Handle and complete assignments and projects within provided timeframes. What you bring: High School Diploma or GED required 0-2 years of related experience, 1 year of experience in a customer service environment highly preferred Experience in the financial services or insurance industry is preferred Strong technical skills, typing skills, and the ability to multitask and move between several systems at the same time. Clear, concise and professional communication skills, both verbal and written. Ability to work without close supervision and to exercise independent judgment and problem solving in a professional area. Excellent time management/organizational skills with the ability to prioritize. Strong attention to detail and accuracy. Experience in fast-paced environment; possess a strong commitment to driving down turnaround time. Must be able to work overtime as needed to meet business needs. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't: Ameritas Benefits For your money: 401(k) Retirement Plan with company match and quarterly contribution Tuition Reimbursement and Assistance Incentive Program Bonuses Competitive Pay For your time: Flexible Hybrid work Thrive Days - Personal time off Paid time off (PTO) For your health and well-being: Health Benefits: Medical, Dental, Vision Health Savings Account (HSA) with employer contribution Well-being programs with financial rewards Employee assistance program (EAP) For your professional growth: Professional development programs Leadership development programs Employee resource groups StrengthsFinder Program For your community: Matching donations program Paid volunteer time - 8 hours per month For your family: Generous paid maternity leave and paternity leave Fertility, surrogacy and adoption assistance Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. About this Position's Pay The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan. Job Details Pay Range Pay RangeThe estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $18.32 - $29.31 / hour Pay Transparency Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.
    $18.3-29.3 hourly 6d ago
  • Customer Service Representative - State Farm Agent Team Member

    Andy McMahon-State Farm Agent

    Member service representative job in Mason, OH

    Benefits: Licensing paid by agency 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Growing up in a State Farm family, I was inspired by the impact an agent can have on people's lives, and that's what led me to this career. Today, what I enjoy most about being an agent is making a difference-not just for our customers and their families but for my team as well. One of the milestones I'm most proud of is being recognized as a Top Agency in the State of Ohio, which reflects the strong conversations we're having with clients to ensure they're properly protected. Our team thrives on collaboration, constantly driving one another to grow and improve every day. I lead with a servant's heart, providing the tools, training, and support needed to help my team reach their goals. We're deeply involved in the community through organizations like Kiwanis, local school donations, wildlife habitat support, and scholarships for local districts. We also make time to have fun together with casual Fridays, quarterly outings like Top Golf or dinner, and a year-end retreat. Our agency offers travel opportunities when goals are met, team retreats, and flex time for top performers. We're looking for someone who is motivated, upbeat, personable, and a true self-starter. Success is celebrated through dinners, awards, trips, cash incentives, and public recognition. What excites me most about bringing on a new team member is helping them build a balanced, rewarding career with limitless potential. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Andy McMahon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 2d ago
  • Customer Service Representative

    Vernovis 4.0company rating

    Member service representative job in Cincinnati, OH

    Job Title: Business Service Center Advocate Who We Are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest. Come join us: Vernovis is looking for a Business Service Center Advocate who will serve as a key support resource for our clients treasury management products, acting as a primary point of contact for business clients and internal partners. You will support inbound inquiries, research and resolve issues of varying complexity, and provide guidance on system capabilities and product usage while delivering a high level of customer service. The role requires taking full ownership of issues from start to finish, staying current on products, policies, and compliance requirements, and escalating more complex matters as needed, all while operating effectively in a fast-paced, call-driven environment. What You'll Do:Respond to inquiries relating to bank products and services. Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners. Remain current on products, services, policies and procedures for the department. Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources. Escalate requests requiring additional knowledge or expertise as defined by department leadership. Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service. Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike. Performs a variety of additional support functions as assigned by leadership. What You'll Have:1-3 years of Customer Service experience Basic knowledge of Word & Excel Basic Computer Skills 1-3 years of Deposit Operations or Cash Management experience or Bachelor's Degree Prior banking experience preferred but not required Prior clerical/data entry experience preferred Must be self-motivated and ability to work independently. The Vernovis Difference: Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws. Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $27k-35k yearly est. 4d ago
  • Customer Service Enrollment Specialist - In Office

    The Whittingham Agencies

    Member service representative job in Oakwood, OH

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 2d ago
  • Customer Service Representative 1

    Munich Re 4.9company rating

    Member service representative job in Amelia, OH

    American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can't. We write admitted products in all 50 states and have a premium volume of $2.2 billion. Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re's Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home. Purpose: The Customer Service Representative provides quality customer service to policyholders, agents, and lienholders by providing answers to customers inquiries and quotes. Focuses on an excellent experience for customers by displaying a knowledgeable, helpful, and positive attitude. Roles & Responsibilities: Answer incoming contacts volume for our policy holders, agents, lenders, and strategic accounts for all lines of business. Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc. Process transactions in an omni-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and products. Use multiple computer applications; scheduling system, policy management systems, and various tools to assist. Ensure positive interdepartmental relationships while supporting department initiatives and goals. Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need. Ensure a distraction-free and professional work environment. Deliver a personalized customer experience by addressing the specific needs of each caller and developing a thoughtful solution. Required Qualifications: Proficient understanding of the company products. Flexible with skillsets, consisting of but not limited to; Onboarding, Partner Assistance, Click to Chat, and Processing based on training and business need. Knowledgeable in multiple product lines with the ability to process a variety of transactions. Ability to multi-task and work independently in a fast-paced environment with a high volume. Ability to operate in a fast-paced, ever-changing environment while supporting key corporate initiatives Flexibility with assisting policyholders, agents, and lenders in a multiple channel environment. Demonstrates a willingness to do things differently and with an open mind. Proficient in Microsoft Office and computer applications for servicing/quoting all products. Proficient in utilizing knowledge management tools and resources. Flexible and versatile in workflow to manage different incoming lines through various platform. Installation and usage of required equipment, including hardwiring into a router via ethernet cord. Can meet required internet speeds based on department requirements. Competencies: customer focus, ensures accountability, nimble learning, interpersonal savvy, situational adaptability, time management We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits: Two options for your health insurance plan (PPO or High Deductible) Prescription drug coverage (included in your health insurance plan) Vision and dental insurance plans Short and Long Term Disability coverage Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children) Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity) In addition to the above insurance offerings, our employees also enjoy: A robust 401k plan with up to a 5% employer match A retirement savings plan that is 100% company funded Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries Eligibility to receive a yearly bonus as a Munich Re employee A variety of health and wellness programs provided at no cost A hybrid environment that gives you a choice in where and how you get work done A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop An on-site complimentary workout facility as well as walking trails on campus grounds On-site wellness center complete with nurse practitioner Financial assistance for adoptions and infertility treatment Paid time off for eligible family care needs Tuition assistance and educational achievement bonuses Free parking A corporate matching gifts program that further enhances your charitable donation Paid time off to volunteer in your community At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Apply Now Save job
    $29k-36k yearly est. 6d ago
  • Technical Service Representative - Packaging Coatings

    Ppg Architectural Finishes 4.4company rating

    Member service representative job in Cincinnati, OH

    As a Technical Service Representative (TSR), you will support the Packaging Coatings segment focusing on Mid- West accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and Service Representative Manager. Key Responsibilities Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements. Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window. Handle pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers. May be asked to lead projects, assist with process improvements, and look for cost savings for the customer. Coordinate, investigate, and recommend new business tools for users as requested. Qualifications High School Diploma with a technical background in Chemistry and/or Engineering with 5+ years of proven experience in the can making industry. Experience with customer quality systems and processes. May travel extensively in support of key customer programs. #LI-REMOTE About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
    $30k-35k yearly est. Auto-Apply 9d ago
  • ENTRY LEVEL Customer Consultant

    Hal Solutions LLC

    Member service representative job in Cincinnati, OH

    Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Flexible schedule Free uniforms Opportunity for advancement Training & development Hal Solutions is actively hiring a Customer Consultant to join our sales team! We are looking for candidates who are enthusiastic, driven and looking for a career not just a job! This is a full-time, entry-level position focused on expanding product outreach across the greater Cincinnati area. You'll be part of a collaborative, in-person team environment surrounded by driven, like-minded professionals. Experience: Our training program is customized to your needs and includes ongoing mentorship to support your success. At least 18 years old Customer service or sales experience is preferred but not required Responsibilities: Identify and generate new sales opportunities Deliver outstanding customer service Build strong customer relationships with a solution-oriented mindset Support merchandising and daily operational tasks Drive customer acquisition and enhance existing customer accounts Strong communication skills, both written and verbal Knowledge, Skills, and Abilities: Ability to work in a team and independently Demonstrate dependability and uphold strong ethical standards Maintain compliance with performance standards and sales expectations Ability to multi-task and work in a fast-paced environment Benefits: Exciting opportunities for career growth Earn bonuses for your hard work Enjoy a flexible schedule that fits your life Jumpstart your journey with paid training Weekly pay
    $65k-108k yearly est. 5d ago
  • Customer Service-Respiratory and Sleep

    Quipt Home Medical

    Member service representative job in Wilder, KY

    Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Let's start with what's important to you. The Benefits..... Medical Insurance- multiple plans to choose from Dental & Vision Insurance Short Term Disability & Long Term Disability Options Life Insurance Generous PTO plan Paid Holidays 401K 401K match Competitive Pay Position: Customer Service-Respiratory and Sleep General Description: As a Customer Service Rep in our Sleep & Respiratory division you who will verify patients' insurance benefits, answer patient questions about CPAP & BIPAP and discuss financial responsibility with patients. As a Customer Service Rep, you must demonstrate that you are capable of educating patients about the importance and benefits of CPAP/BIPAP. The ideal candidate will be an ambitious self-starter with strong communication skills, a positive attitude and who possesses a passion for customer service. Job Responsibilities and duties include: Patient Intake Insurance Verification Educating patients about CPAP/BIPAPS Communicating with patients and doctors' offices Cleaning and testing equipment Work under the Respiratory Therapist to assist with CPAP setups Other duties as assigned Requirements Job Requirements Excellent organizational and time management skills Extreme attention to detail is required Must possess exceptional communication and customer service skills Strong Computer skills Team player who is able to multitask Professional appearance and positive attitude are essential! Able to pass a background check Work Experience: A minimum of 2 years in a healthcare environment preferred. Experience with insurance verification, patient intake and customer service preferred. Job Type: Full-time Required education: High school or equivalent Required experience: Customer Service: 1 year Healthcare: 2 years Respiratory/sleep background a plus, but not required.
    $24k-47k yearly est. 60d+ ago
  • Immigration Services Officer

    Department of Homeland Security 4.5company rating

    Member service representative job in Cincinnati, OH

    Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
    $80k-118k yearly est. 7d ago
  • Entry Level Customer Representative

    Hireverse

    Member service representative job in Florence, KY

    We are currently hiring motivated, customer-focused individuals to join our team as Entry-Level Customer Representatives. This is an excellent opportunity for candidates looking to build a long-term career in sales and customer engagement while receiving hands-on training and performance-based growth opportunities. In this role, you'll work directly with customers, support sales efforts, and deliver a high-quality customer experience. You'll gain valuable skills in communication, relationship building, and sales strategy in a fast-paced, team-oriented environment. What You'll Do: Engage with customers to understand their needs and provide solutions Support sales efforts through effective communication and follow-up Manage and process customer interactions accurately and efficiently Provide prompt, professional, and personalized service Resolve customer questions or concerns with care and confidence Build and maintain strong, long-term customer relationships Collaborate with team members to meet individual and team sales goals What You'll Bring: Strong communication and interpersonal skills Customer-first mindset with an interest in sales and relationship building Coachable attitude and willingness to learn Strong organizational skills and attention to detail Problem-solving abilities and a positive, team-oriented approach Ability to thrive in a fast-paced, performance-driven environment Previous experience in sales or customer service is a plus but not required What's Offered: Paid training and ongoing professional development Hourly base pay, paid weekly Commission and bonus opportunities Flexible scheduling options Supportive and inclusive team culture Clear performance-based advancement opportunities Unlimited vacation and personal days Autonomy to make an impact and see results Whether you're just starting your career or looking to transition into sales, this role provides the training, support, and earning potential to help you succeed. Equal Opportunity Statement: This organization is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination based on race, color, religion, sex, age, disability, national origin, or any other protected status.
    $31k-49k yearly est. Auto-Apply 11d ago
  • Advancement Services Specialist

    Sisters of Notre Dame de Namur 3.7company rating

    Member service representative job in Cincinnati, OH

    Full-time Description Sisters of Notre Dame de Namur is a faith-based, nonprofit long-term care community dedicated to extending God's goodness through compassionate service. Our ministry centers on honoring the dignity, legacy, and lived experiences of the Sisters we serve, fostering a community rooted in faith, relationship, and purpose. The Advancement Services Specialist supports the mission and ministry of Sisters of Notre Dame de Namur by strengthening fundraising and donor engagement efforts. This role plays a vital part in advancing our work through prospect research, data management, and event planning, ensuring that generosity and stewardship are thoughtfully supported. This position provides essential administrative and operational support, including data entry, process coordination, and assistance with advancement initiatives. If you are passionate about meaningful service, relationship-building, and supporting a mission-driven organization through behind-the-scenes excellence, we encourage you to apply. Requirements Key Responsibilities Maintain donor database and keep it current Process gift entry, send gift acknowledgement correspondence, including tax documents Assist in preparing reports and analyzing demographic data Review and process online gifts Work with Advancement Services Manager and Finance to process accounting of gifts, monthly reconciliation and annual audits Respond to donor, volunteer and staff requests in a timely manner Manage supply inventory Assist in the planning and execution of Advancement related events, including fundraising events, donor cultivation and stewardship activities Track event registration and provide accounting support including sponsorship billing and reports Manage reports in the donor database to ensure reliability Collaborate in keeping procedure manual up to date EDUCATION AND EXPERIENCE Bachelor's degree preferred or related experience. Experience with database management, fundraising, and donor relations preferred Excellent communication (written and verbal), interpersonal, organizational, and administrative skills Strong organizational, communication, and problem-solving skills Ability to work independently and collaboratively, maintain confidentiality, and provide exceptional customer service Proficiency in database software (e.g.,Blackbaud Raiser's Edge NXT), Microsoft Office products Demonstrated ability to adhere to the highest ethical standards, demonstrate empathetic disposition and perseverance, and convey sensitivity to the needs of donors Demonstrated ability to work effectively as part of a team WHY WORK FOR THE SISTERS OF NOTRE DAME DE NAMUR Meaningful work in a supportive, mission-driven environment. Competitive pay and benefits package. Employer paid Life insurance, Short- and Long-Term Disability Employee Assistance Program (EAP) Eleven (11) paid holidays Generous Paid Time Off Bank Defined contribution retirement plan Annual Performance Reviews with cost-of-living consideration Opportunity to make a difference in the daily lives of our residents Complimentary meal per shift
    $32k-49k yearly est. 9d ago
  • Park Services Associate

    Kings Island 3.9company rating

    Member service representative job in Mason, OH

    $14 / hour Apply and get hired the same day - no formal interview required! Age Requirements has a minimum age requirement of 16 years old. Joining our Park Services Team means keeping our park clean while assisting our guests and associates with questions/concerns. With more than 100 rides, an award-winning kids' area, 33-acre waterpark, shows and attractions, Kings Island offers the perfect combination of world-class thrills and attractions. Some of our amazing perks and benefits: FREE Admission to Kings Island and other Six Flags Parks and Waterparks! FREE tickets for friends and family! Exclusive employee RIDE nights, GAME nights, and FREE FOOD events! Training and development programs with opportunities for advancement! Programs in Food Certification, Diversity & Inclusion, and more! Discounts on park food and merchandise! Discounted on-site dormitory housing for associates living 30+ miles away (18+ only). Responsibilities: Give directions to attractions and amenities in the park and help guests and other associates. Sweep and clean grounds throughout the park using a broom, dustpan, mop, squeegee, or other specialized equipment. Pick up trash and waste and put in proper trash can containers. Monitors guests visiting the park and reports problems and infractions of the park rules to security. Qualifications: You! People who interact well with others from all backgrounds and age groups. Individuals who work well within a team with a commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays as needed. People who love helping others and will support the needs of our guests and associates. Individuals with the ability to remain working on their own for extended periods.
    $14 hourly 7d ago
  • Customer Experience Representatives - Kenwood Dealer Group Headquarters

    Kenwood Dealer Group

    Member service representative job in Mason, OH

    Jumpstart Your Career with Kenwood Dealer Group! Now Hiring: Full-Time Customer Experience Representatives 4780 Socialville-Foster Rd., Mason, OH 45040 (Conveniently located near Mason-Montgomery Rd.) Looking for a job that fits your schedule and helps build your future? Join a team that values your voice, supports your growth, and makes every day a little more exciting. What You ll Do Answer and route incoming calls for our 16 dealership locations Deliver friendly, professional customer service Stay calm, cool, and helpful even during challenging calls Work in a casual, supportive, team-focused call center environment No experience? No problem we train you! Whether you re starting out or ready for a change, this role is an excellent opportunity to gain real-world experience and build strong customer service skills. Work Schedule Monday Thursday: 10:30 AM 7:00 PM Saturday: 10:00 AM 6:00 PM What You Bring Clear, confident communication A positive, team-oriented attitude Basic computer skills The ability to multitask and maintain professionalism Must be 18+ and able to pass a background check Perks & Benefits Medical, dental, and vision insurance (full-time) Paid time off and holidays 401(k) plan Employee discounts on vehicles, services, and more A supportive team invested in your growth and success Ready to Apply? Submit your application online or contact Carleesha Davis at ************. Join Kenwood Dealer Group and take your first step toward a rewarding, long-term career. We can t wait to meet you! Equal Opportunity Employer
    $31k-49k yearly est. 57d ago
  • Member Communication Representative

    General Electric Credit Union 4.8company rating

    Member service representative job in Cincinnati, OH

    Member Communications Representative (onsite) General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off - paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! Overview: The Member Communication Representative serves as the primary point of contact for members of the credit union by handling a variety of inquiries and transactions via inbound emails and chats. This role maintains high levels of member satisfaction by providing essential support and solutions to members' general financial questions and concerns. Essential Responsibilities: Respond to member emails and chats by preparing personalized and professional written responses, striving for first contact resolution in a timely and efficient manner Resolve issues and assist members with inquiries including, but not limited to: General account questions Online banking support Credit and debit card inquiries Transactions including loan payments and internal transfers Educate and assist members with other credit union products and services Recommend products and services to enhance members' financial lives Collaborate with internal team members and utilize provided resources to resolve member inquiries and issues Convey member feedback through appropriate channels to be evaluated and addressed Education and Experience: High school diploma or GED required Minimum six months of experience in customer service required Prior experience as an email/chat representative or similar role with an emphasis on written communication preferred Prior experience in a financial institution or related field preferred Knowledge, Skills, and Abilities: Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems Effective at working in a fast-paced environment with the ability to multi-task Interpersonal and customer service skills to provide an exceptional member experience Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner General Electric Credit Union is an Equal Opportunity Employer
    $32k-43k yearly est. 21d ago
  • OH-Financial Services Sales Representative (1099)

    Tomorrow's Recruiting

    Member service representative job in Cincinnati, OH

    Financial Services Sales Representative (1099) Cincinnati, OH Part-Time or Full-Time | Flexible Schedule | Unlimited Earning Potential!!! Take control of your career and income while helping families achieve financial freedom. Cameron Howell & Associates-Primerica Financial Services is seeking motivated individuals ready for a career change or supplemental income. This role is perfect for teachers, nurses, retail professionals, or anyone looking to start fresh with a flexible, entrepreneurial opportunity. What Youll Do Connect with individuals and families to provide financial solutions Provide education on life insurance, investments, and retirement planning Grow your business through referrals, networking, and community engagement Participate in training and mentorship programs to earn professional licenses What We Offer Flexible schedule with part-time or full-time options Unlimited income potential based on performance Comprehensive training and licensing support Career advancement opportunities within a nationwide organization Supportive team environment focused on growth and impact Who You Are Self-motivated and entrepreneurial Passionate about helping others and building relationships No prior financial experience required Start building your business, impacting lives, and achieving financial freedom with Cameron Howell & Associates-Primerica Financial Services.
    $26k-41k yearly est. 60d+ ago
  • Member Services Associate - Part Time

    Power Wellness 3.6company rating

    Member service representative job in Cincinnati, OH

    Position Title: Member Services AssociateLocation: Mercy HealthPlex AndersonType: Part Time Summary: We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center. The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention. Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable. 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy. 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer. 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook. 6. Effective radio communication with all departments as needed. 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction. 8. Maintain an average of 5 working shifts per month to ensure ability to perform job. 9. Must be able to stand for length of shift (generally 3-6 hours at a time). 10. Other duties as assigned. Qualifications: • High School diploma or GED preferred. • 1 year certificate from college or technical school preferred. • Minimum 6 months of related experience or training preferred. • 2-3 years of sales, reception and computer skills preferred. • CPR/AED certification required within 90 days of hire. • Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. • Ability to multi-task and maintain a controlled and professional demeanor. • Proficient computer skills.
    $21k-27k yearly est. 9d ago
  • Customer Service Representative

    Alphabe Insight Inc.

    Member service representative job in Newport, KY

    About Us: Captura Hall is a forward-thinking company focused on delivering innovative solutions that drive business success. We specialize in providing high-quality services to clients across various industries, helping them achieve their goals through effective marketing strategies and business solutions. At Captura Hall, we believe in fostering an environment that encourages creativity, collaboration, and personal growth. Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the front line of communication with our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will play an essential role in building and maintaining strong relationships with our clients, contributing to the overall success of the company. Responsibilities: Handle customer inquiries and resolve issues via phone, email, or in-person Provide product and service information to customers Process orders, returns, and exchanges efficiently and accurately Maintain customer accounts and update information as necessary Assist with troubleshooting product-related issues and providing solutions Collaborate with other departments to ensure timely and effective service Document customer interactions and feedback for continuous improvement Meet performance and quality targets as set by the company Qualifications Skills & Qualifications: Proven experience in customer service or a related field Excellent communication and interpersonal skills Strong problem-solving and conflict resolution abilities Ability to multitask and manage time efficiently Proficient in using office software and customer management systems A positive, can-do attitude with a focus on delivering exceptional service High school diploma or equivalent required; additional qualifications in customer service or business preferred Additional Information Benefits: Competitive salary Opportunities for career growth and professional development Health and wellness benefits Paid time off and holidays Positive, team-oriented work environment
    $26k-34k yearly est. 2d ago
  • Sr Rep, Agency Field Svc - Cincinnati, OH

    Ameritas 4.7company rating

    Member service representative job in Cincinnati, OH

    Back Sr Rep, Agency Field Svc #5654 Cincinnati, Ohio, United States Apply X Facebook LinkedIn Email Copy Position Locations Cincinnati, Ohio, United States Area of Interests Accounting Full-Time/Part Time Full-time Job Description The Senior Field Compensation Representative is responsible for providing quality customer service to field office, producers/representatives, and other partners on complex customer service inquiries/requests. This position is accountable to ensure internal and external records are completed accurately and timely within regulatory guidelines. At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services. Position Location: This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home. What you do: Collaborate with customers on complex situations through written and verbal correspondence to discuss various contract provisions. Perform accounting functions as required for the business area. Maintain and balance suspense accounts as needed. Verify and approve commissions for new business and renewal runs. Create debt report from compensation system. Hold compensation from commission runs by doing a debt compare for each cycle. Understand the different contracts and how the agents are paid. Analyze, process, and service the producer/representative. onboarding and lifecycle including but not limited to transactions throughout the course of the contract. Provide authorization for agent of record changes by deciding if the request is in compliance with policies or procedures while implementing complex process changes. Ensure compliance with all regulatory rules. Train and mentor other associates within business area. May participate as a subject matter expert for projects. Other duties as assigned. Perform calculations and percentages for commission adjustment and advances. Audit policies as required for accuracy and assure compensation paid correctly at all levels and compensation type. What you bring: H.S. Diploma or GED required. 2-4 years related experience required, including Accounting and/or Customer Service experience. Previous Compensation experience is a plus. Microsoft Excel experience is preferred. (complexed calculations and percentages) Analytical thinking and keen eye for detail is a plus. A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't: Ameritas Benefits For your money: * 401(k) Retirement Plan with company match and quarterly contribution. * Tuition Reimbursement and Assistance. * Incentive Program Bonuses. * Competitive Pay. For your time: * Flexible Hybrid work. * Thrive Days - Personal time off. * Paid time off (PTO). For your health and well-being: * Health Benefits: Medical, Dental, Vision. * Health Savings Account (HSA) with employer contribution. * Well-being programs with financial rewards. * Employee assistance program (EAP). For your professional growth: * Professional development programs. * Leadership development programs. * Employee resource groups. * StrengthsFinder Program. For your community: * Matching donations program. * Paid volunteer time- 8 hours per month. For your family: * Generous paid maternity leave and paternity leave. * Fertility, surrogacy, and adoption assistance. * Backup child, elder and pet care support. An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S. About this Position's Pay The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan. Job Details Pay Range Pay RangeThe estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $18.32 - $29.31 / hour Pay Transparency Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.
    $18.3-29.3 hourly 2d ago

Learn more about member service representative jobs

How much does a member service representative earn in Newport, KY?

The average member service representative in Newport, KY earns between $14,000 and $29,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Newport, KY

$20,000

What are the biggest employers of Member Service Representatives in Newport, KY?

The biggest employers of Member Service Representatives in Newport, KY are:
  1. Planet Fitness
  2. General Electric
  3. Trupartner Credit Union
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