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French and English Bilingual Customer Support Agent
Stampin Up 3.7
Member service representative job in Riverton, UT
Be Part of What's Next
Stampin' Up! is in an exciting season of transformation-and we're looking for people who are energized by change, not intimidated by it. If you're a positive problem-solver with a people-first mindset, an empathetic nature, and the courage to lean into growth, you might be exactly who we're looking for.
Between supporting our global sales force (our beloved “demonstrators”) and creating the world's best stamps, ink, and paper, we believe in showing up for people-our customers and each other-while building what's next together.
Sound like your kind of challenge? Keep reading.
Why You'll Love It Here
Wicked-awesome benefits package (seriously, compare it)
Friday dress code every day (hello, jeans)
Extreme crafting experiences (optional, but fun!)
Generous paid time off (work/life balance matters
Tuition assistance & 401(k) with company match
Our Contact Center, Reimagined
No cold calling. No sales quotas. No weekends.
Just meaningful conversations, real problem-solving, and the space to focus on what matters most-delivering exceptional service while maintaining a healthy work/life balance.
What You'll Do
Live our core values: caring about people first, acting with courage, bettering our best, and owning it
Create positive, empowering experiences in every interaction
Resolve demonstrator concerns with empathy, integrity, and accountability
Provide friendly, professional support on inbound contacts while meeting productivity and quality standard
Stay knowledgeable on products, promotions, events, and the Demonstrator Compensation Plan
Jump in to support special projects and company initiatives as we continue to evolve
Shifts Available
We're hiring for closing shift:
Full-Time:
10:30am-7:00pm (two 15-minute breaks + 30-minute lunch)
What You Bring
High school diploma or equivalent
Comfort with technology (computers, software, phone systems)
Strong verbal and written communication skills with fluency in both English and French
Ability to sit for extended periods
Previous call center or customer service experience preferred
A positive attitude, adaptability, and a genuine desire to help others
Pay: $18.75/hour
Apply today and be part of a team building the future together.
$18.8 hourly 11d ago
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Customer Support Representative
Collabera 4.5
Member service representative job in Salt Lake City, UT
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry.
Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports.
Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports.
Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input.
Qualifications
The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving.
The ideal candidate will provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer's to accomplish their goals.
Candidate must be able to manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.
In addition, the candidate must be web savvy and proficient navigating in a Windows environment. Duties may include but are not limited to: tracking customer package requests and assisting with delivery solutions, facilitating package investigations, answering My Choice customer inquiries, providing rate quotes and scheduling package pick-ups, as well as resolving customer concerns while cultivating positive customer relationships.
Additional Information
If interested please contact:
Roj Lopez
************
$34k-43k yearly est. 60d+ ago
Customer Success Rep C
Simco Electronics 4.1
Member service representative job in Draper, UT
Job Description
The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence.
Responsibilities and Duties
Customer Relationship Management
• Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction.
• Foster strong relationships with valued customers, serving as a reliable and trusted service advisor.
• Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
• Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
• Proactively identify potential issues and resolve them before escalation.
Communication and Support
• Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
• Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system.
• Effectively escalate customer requests to the appropriate internal personnel for swift resolution.
Documentation and Organization
• Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
• Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
• Regularly review and update customer contact information to ensure accuracy.
Reporting and Workflow Management
• Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
• Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
Team Collaboration
• Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
• Proactively share customer feedback and insights with the team to improve overall service quality.
• Identify inefficiencies in service workflows and recommend actionable solutions to leadership.
Skills and Competencies
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to guide, motivate, and develop team members.
• Expertise in managing and resolving disputes effectively.
• Flexible and creative problem-solving skills and a proactive, customer-focused mindset
• Advanced communication skills with the ability to communicate clearly and effectively across different mediums.
• Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively.
• Comfort in presenting ideas and solutions to management and stakeholders.
• Exceptional active listening skills and the ability to empathize with customers.
• Time management and multitasking skills to handle multiple requests efficiently.
• Build trust and rapport with both customers and internal teams.
• Positive, solution-focused attitude with a commitment to accountability and self-improvement.
• Friendly, courteous, and professional demeanor that fosters trust and loyalty.
Qualifications
• Associate degree or equivalent experience.
• Minimum of 5 years of relevant customer service experience required.
• Strong multitasking skills and ability to train and lead team members effectively.
Physical Demands
• Prolonged periods of sitting while working on a computer.
• Occasional standing, bending, and other physical activities to support office or service-related tasks.
• Repetitive hand movements associated with data entry and computer work.
• Ability to lift and move up to 45 lbs. without assistance.
Working Environment
• Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas.
• Minimal travel may be required for training or customer support activities
$43k-58k yearly est. 21d ago
Customer Service Representative
American Cruise Lines 4.4
Member service representative job in Sandy, UT
American Cruise Lines, the nation's largest operator of luxury river and coastal cruises, is seeking a passionate and customer-focused Customer ServiceRepresentative to join our growing team. This exciting opportunity allows you to become an integral part of delivering exceptional service to our valued passengers on their unforgettable journeys. As a leading provider of luxury small-ship cruising across 35 U.S. states, American Cruise Lines offers unparalleled experiences for both our guests and employees.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Schedule and Benefits:
* Work Location: This position is based in Sandy, UT, and requires the ability to work on-site.
* Schedule: Must be able to work 5 days a week, with 8-hour shifts, including weekend availability.
* Benefits: American Cruise Lines offers a comprehensive benefits package that includes medical/dental insurance and a 401(k),
Responsibilities:
* First Point of Contact: Provide exceptional customer service by assisting new and returning passengers before, during, and after their cruises.
* Personalized Service: Coordinate and fulfill special requests, ensuring every guest's needs are met with care and attention.
* Sales & Reservation Support: Assist with ongoing sales operations, manage reservations, and help guide guests through booking processes and payment systems.
* Customer Issue Resolution: Handle guest inquiries and concerns with empathy, professionalism, and prompt solutions, ensuring customer satisfaction at all times.
* Adhere to Policies: Uphold American Cruise Lines' policies and procedures to ensure smooth operations and exceptional service.
* Team Collaboration: Work closely with team members to ensure a seamless customer experience and share knowledge to enhance team performance.
Qualifications:
* Customer Service Expertise: Proven experience in phone-based customer service, with a commitment to providing top-tier support.
* Strong Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity and professionalism.
* Attention to Detail: Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment.
* Tech-Savvy: Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook, with experience in data entry and reservations management.
* Organizational Skills: Highly organized, with the ability to prioritize tasks and manage time effectively.
* Confidentiality: Ability to handle sensitive guest information with the utmost professionalism and confidentiality.
* Passion for Travel: A genuine passion for the travel industry and providing outstanding service to travelers.
Who We're Looking For:
If you are someone who thrives in a dynamic, customer-focused environment and has a passion for the travel and cruise industry, we want to hear from you! As a Customer ServiceRepresentative at American Cruise Lines, you will be at the heart of delivering luxury cruise experiences that exceed expectations.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
$31k-36k yearly est. 60d+ ago
Customer Support Representative
The Grace Company 3.9
Member service representative job in West Jordan, UT
Job Description
Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customer service, we are committed to providing the best possible experience.
Position Overview:
Are you a problem-solver with a passion for helping people? As a Customer Support Representative, you will be the friendly and knowledgeable voice of The Grace Company. You'll be responsible for responding to inbound calls from our valued customers, providing support for our range of products, including quilting frames, machines, software, and accessories. This role is perfect for someone with a technical aptitude who enjoys troubleshooting and is comfortable learning new software applications.
What You'll Do:
Professionally handle inbound customer calls with a polite and clear communication style.
Become a product expert by gaining a deep understanding of our quilting frames, machines, and software.
Utilize your troubleshooting skills to diagnose and resolve customer issues effectively.
Clearly communicate technical solutions to customers with varying levels of technical expertise.
Document customer interactions and solutions accurately.
What You'll Bring:
A minimum of one year of experience in a customer service role.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Proficiency with Microsoft products.
A comfort and willingness to learn new software applications.
A positive attitude and a commitment to providing exceptional customer service.
Why You'll Love Working Here:
Great Work Environment: Join a friendly and supportive team.
Competitive Pay: Starting at $18.00 per hour.
Time Off: We offer paid holidays and vacation after a minimal employment period, plus a personal-time accrual program.
Convenient Location: Our office is conveniently located on Redwood Road in West Jordan.
Job Posted by ApplicantPro
$18 hourly 31d ago
Technical Service Representative
Huish Outdoors LLC
Member service representative job in Salt Lake City, UT
Job Description
Huish Outdoors is passionate about dive and watersports. We develop products that fuel the human spirit for adventure, keep people active, exploring, and enjoying our world's aquatic environments. We are a team who is passionate about what we do, and we are. Our team is made up of amazing people who are outdoor enthusiasts that embrace and drive change.
We are looking for a Technical Service and Care Representative to work out of our Salt Lake City, UT office, to handle order entry and assist with the processing of product returns and warranty claims. The successful candidate will be a self-starter with good organizational, problem solving and communication skills. Experience working with customers, and the ability to communicate fluently in English are essential; dive experience is a distinct asset, but not essential.
The Technical Service and Care Representative will provide technical and problem resolution to customers over the phone and email by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving dive computer issues, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, and assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Key Responsibilities
Process received orders efficiently and accurately from phone, email, or fax
Use company sales programs and tools (Net Suite, Excel, MS Word, Gmail)
Answer inquiries from retail partners and end-users in a timely and accurate fashion
Assess and process returns / warranty claims in accordance with company procedures and policies
Disseminate technical information and provide product knowledge for multiple product lines
Maintain accurate and up-to-date customer records
Develop and maintain professional and courteous working relationships internally and externally
Other tasks as assigned by management
Qualifications, Job Skills, and Abilities
Intermediate knowledge of all categories of scuba diving equipment including dive computers, BCDs, regulators, valves, drysuits, wetsuits, gauges, masks, snorkels, and fins
Minimum of three (3) years' experience working with customers
Capable and willing to answer phone calls and emails continually throughout the day.
Physically fit to move 30lb boxes
Proficient use of Microsoft Office, NetSuite & Excel
$35k-56k yearly est. 5d ago
Beneficiary Services Specialist
Lancesoft 4.5
Member service representative job in Sandy, UT
Fully on-site to start One round of interviews on-site only. Description: on-site 5x a week Beneficiary Services is a specialized team from Client designed to assist with the processing of client accounts during the Inheritance process. The Beneficiary Services Specialist will be responsible for managing the transition of assets for individual clients by serving as a Subject Matter Expert for from Client Wealth Management Clients, Financial Advisors, Client Service Associates and/or Branch Management to facilitate inheritance and legacy transfers. Additionally, the Associate will work closely with branches and other internal departments, provide support through various internal applications, and process paperwork in a virtual branch environment.
DUTIES and RESPONSIBILITIES:
Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills.
Proactively communicating with clients by phone and or email to provide a high level of service, transparency, and empathy to clients and beneficiaries.
Process & follow up client service requests to ensure completion in a timely manner.
Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up.
Provide world class customer service to both internal and external clients in all interactions
Research and resolve problems with both internal and external clients accurately and in a timely manner
Leverage Client systems and ensure all case interactions are appropriately entered and documented
Actively manage, monitor, and document daily case load by utilizing various technology resources
Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
Keep current on SEC/Client, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
Other ad hoc duties as assigned
Additional requirements may include: Series 7 and 66 required (or 63 & 65)
EDUCATION and or EXPERIENCE:
College degree preferred? 3-4 years financial services industry experience preferred including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes.
Knowledge/Skills:
Basic clerical and administrative skills
Effective written and verbal communication skills
Excellent interpersonal and client service skills
Organizational skills, attention to detail and excellent follow up skills
Ability to research and resolve problems and service inquiries and escalate when appropriate
Ability to efficiently handle a high volume of requests in a fast paced environment
Strong computer skills including Microsoft Suite
Basic knowledge from Client systems and procedures
Be self-motivated and able to work in a strong team and high activity environment.
$58k-75k yearly est. 4d ago
Part-time Member Service Representative
Deseret First Credit Union 3.6
Member service representative job in South Jordan, UT
There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you: * 12 paid holidays * A positive atmosphere and co-workers who truly care * Benefits, perks, and discounts worth a double-take
* Competitive compensation
* Enjoyable activities and wellness initiatives
The schedule is Monday-Friday from 1:00-6:00, as well as rotating Saturdays from 9:00-2:00.
We delight in taking excellent care of our members. Here is how you can help us accomplish that...
We are looking for people who love people. We are in the people business helping individuals with their financial needs!
Are you driven by a purpose?
Do you have energy, passion, and enthusiasm for your work and enjoy helping others?
Can you do common things in an uncommon way?
Are you proactive and like to solve problems by thinking outside the box? Can you show empathy and concern for a member's frustrations and partner with them to resolve their questions?
Are you relentless in your pursuit of delivering an exceptional member experience?
Are you comfortable in a financial environment, and do you have the aptitude to discuss and recommend financial products and solutions to a member?
In summary, we are looking for friendly, enthusiastic, and professional people who enjoy serving. We will teach you everything else you need to know!
Here are some opportunities to look forward to when working at Deseret First...
* Opening new accounts and providing support and guidance with lending opportunities
* Educating on and proposing credit union products and services that provide solutions to member's financial needs.
* Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records.
* Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience".
* Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services.
Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.
Requirements
Salary
$31k-36k yearly est. 17d ago
Customer Success Live-Chat Representative
Simplecitizen 4.2
Member service representative job in Salt Lake City, UT
Who We Are
SimpleCitizen is a tech-based immigration company with a special focus on helping immigrants and their families with their Immigration journeys; we take innovative technological approaches to provide services that effectively meet their needs. SimpleCitizen has provided immigration support to thousands of immigrants, and their families, even in the midst of rapidly changing immigration policies. Since our founding in 2014, we've built a reputation of doing whatever it takes to help lawful immigrants to the United States obtain Permanent Residency, and Citizenship, at a fraction of the cost and time of traditional alternatives, while consistently providing a delightful customer experience evidenced by our world-class net promoter score. In 2020, SimpleCitizen was acquired by Fragomen-an AMLaw 100 law firm and leading immigration legal services provider in the United States and around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance and support. The Fragomen organization has a global footprint with over 50 offices worldwide in more than 170 countries. Fragomen's professionals are recognized as the world's preeminent immigration thought leaders in their respective jurisdictions. Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar immigration industry. We will win because of our uncompromising customer focus and our innovative approach to technology. To achieve this bold mission, we'll need the help of the best people in all aspects of our business.
What we're looking for:
We're seeking a dedicated, compassionate, and resourceful Customer Live Chat Representative to join our team. In this position, you will play an important role in helping to convert interested leads into customers and guiding current customers through navigating our innovative immigration form software. In addition to guiding customers through the customer experience, you are also tasked with helping our customers locate the legal information they need to accurately complete their immigration applications.
Responsibilities:
Act as the first point of contact for many SimpleCitizen customers;
Provide prompt, courteous, and accurate live chat support to customers using SimpleCitizen's software to self-generate their immigration applications;
Help customers navigate government websites to locate information that they can rely on while using our platform to draft their immigration paperwork;
Answer customer inquiries regarding immigration requirements, procedures, and documentation in a compliant way;
Aid potential customers in understanding how SimpleCitizen works, aligning their needs with potential solutions offered by the company;
Help convert potential leads into customers by providing adequate information to help customers make purchasing decisions;
Schedule phone and video call appointments with potential customers for senior members of the team;
Troubleshoot technical issues related to the software and escalate complex issues to the appropriate parties;
Maintain detailed and accurate records of customer interactions and transactions; and
Contribute to the company's desire to continuously improve our services and software platform for the benefit of our customers and stakeholders.
Qualifications and Skills:
Very strong communication skills (both written and verbal).
Spanish or Chinese language proficiency is a plus.
Proficiency in using computers and navigating software applications
Experience with VoIP phone systems, Google Suite, and Microsoft products are a plus.
Ability to multitask and work efficiently in a fast-paced environment.
Compassionate and patient demeanor with a genuine desire to help others.
Previous experience in customer service or a similar role (preferred, but not required)
Previous account executive and/or inbound sales experience (preferred, but not required)
Knowledge of immigration procedures and forms (preferred, but not required - training will be provided).
Benefits:
Competitive salary: $50,000 - $55,000 per year
Eligibility for quarterly bonuses based on performance, after probationary period
Unlimited PTO
Up to 14 Weeks Parental Leave
Full Medical, Vision, Dental Benefits
Hybrid work arrangements available, after probationary period
Growth-Centered Work Environment
$50k-55k yearly 60d+ ago
Floating Bilingual Member Service Representative (Bank Teller)
Granite Credit Union
Member service representative job in Clearfield, UT
Granite Credit Union is looking to hire a full-time Floating Universal Bank Teller (MemberServiceRepresentative) with a can-do attitude to work at various locations in Salt Lake County. Are you an experienced and outgoing customer service professional who is looking for a career and not just a job? Are you ready to love your job? Would you like to work for an established but growing local company in an essential industry? If so, please read on!
This full-time Teller position starts at a competitive wage based on experience. You would also be eligible for fantastic benefits, including major paid holidays (including your birthday), a great 401K plan where the company contributes to all employees and matches your contribution, opportunities to volunteer at local school districts, tuition assistance, discounted loan rates, lifestyle wellness reimbursement (reimbursement for things to relax you, from video games to camping gear), and a savings product that has a much higher interest rate for employees only. If this sounds like the right opportunity for you, apply today!
ABOUT GRANITE CREDIT UNION
Since 1935, we've been serving as a reliable financial service for our community. We were founded by teachers and like teachers, we try to ask the right question to get our members the right answers. We are part of our members' financial success and we take pride in that our members look to us as financial experts. We work hard every day to meet their expectations and give quality services.
Our team is filled with professionals who bring the attitude, skills, and smiles that get things done. For our amazing team, we offer classic benefits, but also try to maintain our relaxed and happy work environment. We are like a family and we are always willing to help each other as well as provide opportunities for growth and advancement. We're looking for more to join the team!
A DAY IN THE LIFE OF A TELLER
As a Teller for Granite Credit Union, you are responsible for providing a variety of paying and receiving functions. This includes processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. You balance each day's transactions and verify cash totals. With great attention to detail, you perform other specific assigned side-jobs and assist other Bank Tellers with a variety of duties. You will quickly learn to open new accounts and consult with clients on loan applications. You punctually attend meetings, interact with clients, and keep your workspace clean and organized. You use your customer service skills and ensure members are promptly and professionally served, as well as make sure their information is secure and confidential. You feel great every day, seeing how much you help clients with their finances!
QUALIFICATIONS FOR A TELLER
High School Diploma or equivalent
Cash handling experience preferred
Good math skills
Customer service skills
Bilingual proficiency in English and Spanish
Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might just be perfect for this customer service position!
READY TO JOIN OUR FINANCIAL TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this credit union job in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Granite Federal Credit Union is an Affirmative Action/Equal Opportunity Employer, including individuals with disabilities and veterans. Upon request, reasonable accommodations to the application and/or interview process will be provided.
$26k-34k yearly est. 24d ago
Claims & Customer Solutions Representative, 2 Year
Deseret Mutual Benefit Administrators
Member service representative job in Salt Lake City, UT
DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies owned or affiliated with The Church of Jesus Christ of Latter-day Saints.
The Missionary Medical department is hiring a two-year Claims & Customer Solutions Representative.
Join a mission-driven team that ensures missionaries and their families receive timely, accurate healthcare support. You'll combine compassionate service with precise claims work to protect participants from administrative burdens and keep care moving. You'll make thoughtful decisions on complex issues, with leadership guidance available when needed. Accuracy and efficiency are critical to meeting expectations for participants and internal stakeholders.
Responsibilities
Process medical and dental claims accurately, including appeals and coordination of benefits.
Resolve billing notices and coordinate care with the Missionary Medical Nurse team.
Prevent collections activity for missionaries proactively.
Provide timely, professional support via phone, email, and in person.
Meet service-level standards for call response and resolution.
Document thoroughly and communicate clearly with stakeholders.
Manage plan payments, recoveries, receipts, and posting adjustments.
Partner with Accounting to identify overpayments and execute recoveries.
Contribute to special projects and cross-functional initiatives.
Work Environment and Schedule
Hybrid work environment based in Salt Lake Valley with remote flexibility. Team members split time between on-site and home office to support work/life balance and operational needs. Occasional in-person meetings or training may be .
Minimum Qualifications
High School Diploma or equivalent
Advanced knowledge of claims processing and health plan design
Strong judgment, problem-solving, and communication skills
Preferred:
Familiarity with IT systems and project management
Broader healthcare operations knowledge (membership, medical management, provider contracting)
Professional verbal and written skills
Alignment with DMBA's mission to support missionaries
What We Offer
Competitive pay
Rich medical, vision, and dental benefits with low premiums - one of the top health plans in Utah
Robust retirement planning: 401(k) company match, 8% Employer Discretionary Retirement Contribution (free money for retirement), life insurance, and onsite financial planners at no cost
Generous paid leave plan starting day one, your birthday off, additional sick leave, and 12 paid holidays
Award-winning wellness program with health coaching, ability to earn 3 extra days off annually, fun activities, and an onsite gym
Tuition reimbursement
Career development through company-sponsored programs and over 5,000 on-demand online training courses
Hybrid work schedules available depending on position
Employee Assistance Program
$33k-51k yearly est. 2d ago
Member Services Rep Full Time
Fitton Clubs
Member service representative job in West Jordan, UT
Position: MemberServices Rep - Full Time - Afternoon/Evening
We are searching for a motivated MemberServicesRepresentative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point to sale system.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Prior Customer Service experience preferred
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Upbeat, positive and professional attitude
Punctuality and reliability are a must.
Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Physical Demands/Requirements:
Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
Ability to talk continually in person or on the phone during shift.
Maintain physical ability to administer CPR in the event of medical emergency.
Ability to see in normal visual range with or without correction.
Ability to hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
Contribute to changing people's lives every day by helping us create a healthier Planet!
Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
Medical, Dental, Vision Insurance
PTO - Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf
E-Verify Right to Work Poster: **************************************************************************************
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
$26k-34k yearly est. Auto-Apply 60d+ ago
Travel customer representative
True Adventure Travel
Member service representative job in West Jordan, UT
Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish.
Role Description
This is a part-time, remote role for a Travel Customer Representative. The Travel Customer Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel.
Qualifications
Excellent Communication and Customer Experience skills
Ability to work independently and remotely
High school diploma or equivalent
Previous experience in a customer service or travel-related role is a plus
Member service representative job in Clearfield, UT
World Finance, a five-time winner of the Top Workplaces USA award and Newsweek's America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We're seeking an Overstaff Financial ServicesRepresentative to join our dynamic team and support multiple branches as needed. In this role, you'll step in where you're most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you're a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go.
The Overstaff Financial ServicesRepresentative (FSR) (Bilingual Preferred) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance.
Hourly Pay: $17.50- $20.00
What You'll Do:
Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.
Guide customers toward upward credit mobility through responsible financial choices.
Deliver top-tier customer service by assisting with questions, concerns, and available products.
Process and prepare loan applications, documents, and renewals accurately.
Take and process customer payments.
Prepare and execute loan closings on current and renewal loans.
Balance assigned cash drawer daily and ensure all transactions are accurate.
Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
Maintain strong customer relationships and represent the company's values in every branch supported.
Collaborate with Branch Managers and team members to meet performance goals.
Other duties include but are not limited to:
Calling approved and unmade applications to close loans daily.
Supporting tax services and helping build tax clientele.
Sending complete and accurate credit denial letters within 30 days from the date of application.
Paying branch expenses as instructed by the Branch Manager.
Travel Requirements & Coverage Area:
Reliable transportation for daily travel to assigned branches and bank deposits.
Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.
Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.
Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.
Experience That Will WOW Us!
Demonstrated self-confidence, organization, and adaptability.
A history of kindness, compassion, and helping others succeed.
A mindset focused on quality, problem-solving, and openness to new ideas.
Team-oriented approach - willing to pitch in, learn, and lead by example.
Basic computer proficiency and comfort learning new systems.
Valid driver's license and access to a dependable vehicle.
Why World?
Growth-minded culture: 80% of our Financial ServicesRepresentatives are promoted to management.
Proven career paths: 75% of our Operations Executives began in similar roles.
Community connection: Paid volunteer hours each year to give back.
Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days.
Work-life balance: Paid holidays, vacation time, and 401(k) with company match.
Belonging & purpose: Join a team built on respect, collaboration, and genuine care.
Be home for dinner: Your life outside of work is a priority.
Make an impact: Help customers build stronger financial futures every day.
Who Is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we're proud to be the financial partner with heart - offering customer-focused service rooted in teamwork, community, and care.
Physical Demands and Working Conditions:
Frequently stationary with regular movement throughout office environments.
Occasional climbing, kneeling, bending, twisting, and reaching.
Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force.
Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
Fast-paced, high-demand environment requiring professionalism and adaptability.
Frequent travel to branch locations; may include extended hours, evenings, or weekends.
Standard indoor office settings with typical noise, lighting, and temperature.
Frequent customer and coworker interaction; must communicate clearly and professionally.
Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
$17.5-20 hourly Auto-Apply 19d ago
new
Courts Coasters
Member service representative job in Park City, UT
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Job Drug Screening Disclaimer
[Your Company Name] is committed to maintaining a safe and healthy work environment for all employees and ensuring the safety and well-being of our clients and customers. To achieve this goal, we have implemented a drug-free workplace policy that includes pre-employment drug screening. All job offers are contingent upon the successful completion of a drug test and background check.
Drug Screening Policy:
Pre-Employment Testing: All candidates who receive a conditional offer of employment will be required to undergo a drug test. The drug test will be conducted in accordance with applicable laws and regulations and will screen for the presence of illegal drugs and controlled substances.
Legal Substance Use: We recognize that some substances may be legally prescribed or used under the supervision of a licensed healthcare professional. If you are using prescription medications or legal substances, it is your responsibility to disclose this information to the testing facility and provide appropriate documentation if necessary.
Confidentiality: The results of the drug test will be kept confidential and will only be shared with individuals who need the information to make employment decisions. [Your Company Name] will not share this information with unauthorized parties.
Withdrawal of Job Offer: A positive drug test result, refusal to take the test, or tampering with the test will result in the withdrawal of the job offer. If a job offer is withdrawn due to a positive drug test result, the candidate will not be eligible for employment with [Your Company Name] for a period of time specified in our policy.
By accepting a job offer from [Your Company Name], you consent to undergo drug testing and understand the implications of the drug screening process. We appreciate your cooperation and understanding regarding our commitment to maintaining a drug-free workplace.
Thank you for your interest in joining [Your Company Name].
$29k-37k yearly est. 60d+ ago
Customer Success Rep C
Simco Electronics 4.1
Member service representative job in Draper, UT
The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence.
Responsibilities and Duties
Customer Relationship Management
* Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction.
* Foster strong relationships with valued customers, serving as a reliable and trusted service advisor.
* Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
* Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
* Proactively identify potential issues and resolve them before escalation.
Communication and Support
* Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
* Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system.
* Effectively escalate customer requests to the appropriate internal personnel for swift resolution.
Documentation and Organization
* Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
* Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
* Regularly review and update customer contact information to ensure accuracy.
Reporting and Workflow Management
* Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
* Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
Team Collaboration
* Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
* Proactively share customer feedback and insights with the team to improve overall service quality.
* Identify inefficiencies in service workflows and recommend actionable solutions to leadership.
Skills and Competencies
* Proficient in Microsoft Office applications (Word, Excel, Outlook).
* Ability to guide, motivate, and develop team members.
* Expertise in managing and resolving disputes effectively.
* Flexible and creative problem-solving skills and a proactive, customer-focused mindset
* Advanced communication skills with the ability to communicate clearly and effectively across different mediums.
* Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively.
* Comfort in presenting ideas and solutions to management and stakeholders.
* Exceptional active listening skills and the ability to empathize with customers.
* Time management and multitasking skills to handle multiple requests efficiently.
* Build trust and rapport with both customers and internal teams.
* Positive, solution-focused attitude with a commitment to accountability and self-improvement.
* Friendly, courteous, and professional demeanor that fosters trust and loyalty.
Qualifications
* Associate degree or equivalent experience.
* Minimum of 5 years of relevant customer service experience required.
* Strong multitasking skills and ability to train and lead team members effectively.
Physical Demands
* Prolonged periods of sitting while working on a computer.
* Occasional standing, bending, and other physical activities to support office or service-related tasks.
* Repetitive hand movements associated with data entry and computer work.
* Ability to lift and move up to 45 lbs. without assistance.
Working Environment
* Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas.
* Minimal travel may be required for training or customer support activities
$43k-58k yearly est. 50d ago
Member Service Representative
Deseret First Credit Union 3.6
Member service representative job in West Point, UT
There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:
12 paid holidays
A positive atmosphere and co-workers who truly care
Full benefits package, perks, and discounts worth a double-take
Competitive compensation
Enjoyable activities and wellness initiatives
Schedule: Monday - Friday 8:45 - close, as well as rotating Saturdays 8:45 - 2:15.
We delight in taking excellent care of our members. Here is how you can help us accomplish that...
We are looking for people who love people. We are in the people business helping individuals with their financial needs!
Are you driven by a purpose?
Do you have energy, passion, and enthusiasm for your work and enjoy helping others?
Can you do common things in an uncommon way?
Are you proactive and like to solve problems by thinking outside the box? Can you show empathy and concern for a member's frustrations and partner with them to resolve their questions?
Are you relentless in your pursuit of delivering an exceptional member experience?
Are you comfortable in a financial environment, and do you have the aptitude to discuss and recommend financial products and solutions to a member?
In summary, we are looking for friendly, enthusiastic, and professional people who enjoy serving. We will teach you everything else you need to know!
Here are some opportunities to look forward to when working at Deseret First...
Opening new accounts and providing support and guidance with lending opportunities
Educating on and proposing credit union products and services that provide solutions to member's financial needs.
Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records.
Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience".
Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services.
Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.
Starting at $18.00 per hour, DOE.
$18 hourly 22d ago
Bilingual Member Service Representative (Bank Teller)
Granite Credit Union
Member service representative job in West Valley City, UT
Job Description
Granite Credit Union is looking to hire a full-time Bilingual Universal Bank Teller (MemberServiceRepresentative) with a can-do attitude to work at various locations in Salt Lake County. Are you an experienced and outgoing customer service professional who is looking for a career and not just a job? Are you ready to love your job? Would you like to work for an established but growing local company in an essential industry? If so, please read on!
This full-time Teller position starts at a competitive wage based on experience. You would also be eligible for fantastic benefits, including major paid holidays (including your birthday), a great 401K plan where the company contributes to all employees and matches your contribution, opportunities to volunteer at local school districts, tuition assistance, discounted loan rates, lifestyle wellness reimbursement (reimbursement for things to relax you, from video games to camping gear), and a savings product that has a much higher interest rate for employees only. If this sounds like the right opportunity for you, apply today!
ABOUT GRANITE CREDIT UNION
Since 1935, we've been serving as a reliable financial service for our community. We were founded by teachers and like teachers, we try to ask the right question to get our members the right answers. We are part of our members' financial success and we take pride in that our members look to us as financial experts. We work hard every day to meet their expectations and give quality services.
Our team is filled with professionals who bring the attitude, skills, and smiles that get things done. For our amazing team, we offer classic benefits, but also try to maintain our relaxed and happy work environment. We are like a family and we are always willing to help each other as well as provide opportunities for growth and advancement. We're looking for more to join the team!
A DAY IN THE LIFE OF A MemberServiceRepresentative
As a MemberServiceRepresentative for Granite Credit Union, you are responsible for providing a variety of paying and receiving functions. This includes processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. You balance each day's transactions and verify cash totals. With great attention to detail, you perform other specific assigned side-jobs and assist other Bank Tellers with a variety of duties. You will quickly learn to open new accounts and consult with clients on loan applications. You punctually attend meetings, interact with clients, and keep your workspace clean and organized. You use your customer service skills and ensure members are promptly and professionally served, as well as make sure their information is secure and confidential. You feel great every day, seeing how much you help clients with their finances!
QUALIFICATIONS FOR A MemberServiceRepresentative
High School Diploma or equivalent
Cash handling experience preferred
Bilingual proficiency in English and Spanish is preferred
Good math skills
Customer service skills
Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might just be perfect for this customer service position!
READY TO JOIN OUR FINANCIAL TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this credit union job in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Granite Federal Credit Union is an Affirmative Action/Equal Opportunity Employer, including individuals with disabilities and veterans. Upon request, reasonable accommodations to the application and/or interview process will be provided.
Job Posted by ApplicantPro
$26k-34k yearly est. 16d ago
Financial Services Representative
Worldacceptance
Member service representative job in Logan, UT
World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial ServicesRepresentative to guide customers on their financial journey. As a Financial ServicesRepresentative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial ServicesRepresentative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $16 - $19
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Member service representative job in Salt Lake City, UT
World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial ServicesRepresentative to guide customers on their financial journey. As a Financial ServicesRepresentative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial ServicesRepresentative (Bilingual Preferred) is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $18- $19.75
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
$18-19.8 hourly Auto-Apply 60d+ ago
Learn more about member service representative jobs
How much does a member service representative earn in Ogden, UT?
The average member service representative in Ogden, UT earns between $22,000 and $39,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Ogden, UT
$29,000
What are the biggest employers of Member Service Representatives in Ogden, UT?
The biggest employers of Member Service Representatives in Ogden, UT are: