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Customer Service Representative - Automotive Manufacturing Experience
AWT Labels & Packaging
Member service representative job in Grand Blanc, MI
AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim and Napa, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness.
Supervisor: Materials Manager
General Description of Job:
The Customer ServiceRepresentative is responsible for managing customer orders from entry through fulfillment while serving as the primary liaison between designated automotive customers and internal teams including Sales, Planning, Scheduling, Manufacturing, Materials, and Quality. This role ensures accurate order processing, proactive communication, inventory coordination, and a high level of customer satisfaction while supporting operational, quality, and delivery requirements for automotive clients at the Grand Blanc facility.
Primary Responsibilities
Accurately enter customer orders (non‑EDI and EDI-supported) into the ERP system within established timelines.
Review customer purchase orders and specifications against quotes to ensure accuracy and completeness.
Act as the primary point of contact for customers regarding order status, ship dates, pricing, changes, and discrepancies.
Manage customer demand changes, including negotiating new ship dates within lead times and communicating updates internally and externally.
Coordinate expedited freight shipments as needed.
Monitor and manage customer inventory levels, replenishment needs, and reconciliation.
Access and manage customer portals and comply with customer-specific requirements.
Prepare job folders and billing packets to support accurate invoicing.
Document all order and job changes clearly and communicate them in a timely manner.
Maintain a strong working knowledge of open orders, priorities, and production schedules.
Secondary Responsibilities
Collaborate with Sales, Quality, and Operations to address customer complaints, credit issues, and quality concerns.
Assist with obtaining manufacturing, functionality, and quality requirements for quoting purposes.
Communicate quoted pricing and maintain organized, retrievable quote documentation.
Participate in quality, ISO, MMOG, and process improvement initiatives.
Provide input to scheduling regarding customer demand and priorities.
Support audits by providing customer and order management documentation as needed.
Assist with administrative and special projects as required.
Inventory & Materials Support
Participate in weekly cycle counts and periodic physical inventories.
Assist with finished goods inventory management and reconciliation.
Support materials and scheduling teams with daily review of pending orders and customer requirements.
Key Competencies, Knowledge & Skills
Proficient in Microsoft Office (Excel, Word, Outlook).
Experience with ERP systems; familiarity with EDI concepts and customer portals preferred.
Strong numerical accuracy and basic math skills.
Process & Communication Skills
Excellent written and verbal communication with a professional, customer-focused approach.
Strong attention to detail with the ability to manage multiple priorities and deadlines.
Effective problem-solving skills with a proactive, solutions-oriented mindset.
Ability to work independently while collaborating effectively in a team environment.
Personal Attributes
Positive, "can-do" attitude with a strong sense of urgency and accountability.
Strong relationship-building skills with internal and external partners.
Sound judgment and ability to make independent decisions.
Adaptable, motivated, and committed to achieving win‑win outcomes.
Education & Experience
High school diploma or GED required; additional education or printing/manufacturing experience is a plus.
Minimum of 2+ years of customer service experience supporting automotive clients is required.
Experience working within an automotive manufacturing or supplier environment strongly preferred.
Previous customer service experience in an automotive setting preferred.
Computer proficiency required; ERP or automotive systems experience helpful.
Performance Measures
Timely and accurate order entry (within 24 hours of receipt).
Minimal order errors and premium freight caused by entry or communication issues.
Customer satisfaction ratings consistently above established targets.
Effective management of demand changes and inventory requirements.
Physical Job Demands:
Desk job working with a computer; must be able to sit for extended periods of time.
Walking, lifting (boxes no more than 40lbs.) bending and reaching.
Why consider this opportunity?
Join a collaborative and talented customer service team who is instrumental for relationship building both internally and externally.
Learn all facets of manufacturing through the eyes of a team that supports all internal business units and customers.
AWT emphasizes employee satisfaction, has low turnover, and a work environment that values hard work and dedication.
Sustainability Recognition: Awarded a Bronze Medal from EcoVadis, placing them among the top 35% globally for environmental, social, and governance practices.
$28k-36k yearly est. 4d ago
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Customer Service Representative
RMR Solutions LLC 3.9
Member service representative job in Howell, MI
RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few.
RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well.
The Customer ServiceRepresentative Position
The Customer ServiceRepresentative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer ServiceRepresentative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds.
Preferred Experience, Skills & Abilities of the Customer ServiceRepresentative Position
At least 2 years of experience in a Customer Service setting
Strong business communication and presentation skills, both verbal and written
Organizational skills, multitasking, and a strong self-motivation as a must!
Knowledge in shipping and warehousing is preferred, but not required
Compensation, Benefits & Structure of the Customer ServiceRepresentative Position
This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm.
The Recruitment Process for the Customer ServiceRepresentative Position
The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values.
RMR Solutions, LLC is an Equal Opportunity Employer!
$28k-35k yearly est. 4d ago
Technical Service Representative - Packaging Coatings
Ppg Architectural Finishes 4.4
Member service representative job in Flint, MI
As a Technical ServiceRepresentative (TSR), you will support the Packaging Coatings segment focusing on west coast accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and ServiceRepresentative Manager.
Key Responsibilities
Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements.
Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window.
Handle pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers.
May be asked to lead projects, assist with process improvements, and look for cost savings for the customer.
Coordinate, investigate, and recommend new business tools for users as requested.
Qualifications
High School Diploma with a technical background in Chemistry and/or Engineering with 10+ years of proven experience in the can making industry.
Experience with customer quality systems and processes.
May travel extensively in support of key customer programs.
#LI-REMOTE
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$28k-32k yearly est. Auto-Apply 3d ago
Customer Success Consultant
Lumen 3.4
Member service representative job in Lansing, MI
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement customer success plans, driving customer value realization
+ Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build value-based relationships with customers to optimize CS plays while leveraging self-service
+ Share thought leadership with customers based on needs resulting in strengthened customer trust
+ Identify and qualify opportunities for expansion, partnering closely with sales
+ Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ Manage risks to customers' success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
+ Define and execute renewal methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$70,287 - $117,149 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$73,805 - $123,008 in these states: CO HI MI MN NC NH NV OR RI
$77,322 - $128,867 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-JB1
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
$77.3k-128.9k yearly 20d ago
26-10262 Services Specialist - ITRS - Relapse Prevention and Recovery - Part Time
CMHA
Member service representative job in Lansing, MI
Responsibilities: Under the supervision of the Coordinator, The Relapse Prevention & Recovery Program (RP&R). The RP&R program is an outpatient substance abuse program designed specifically for individuals being supervised on felony adult probation in Ingham County. This position provides group based therapy with an emphasis on Cognitive Behavioral Therapy (CBT). This position requires the individual to set up intake appointments, report progress to Probation Officers. Responsible for carrying out all activities of the program in such a manner that fulfills CMHA-CEI's mission, policies and procedures.
Requirements: Bachelor's degree in Social Work, Psychology, or related field required. Experience in substance abuse treatment required. Must be Certified Alcohol and Drug Counselor (CADC) or must become certified within a maximum of three years from date of hire or change in regulation. Ability to communicate accurately and effectively both written and verbally is required. Access to reliable transportation for job related use required. Ability to work independently with minimal direct supervision. Must be organized and detail-oriented.
Conditional Employment Requirements: Employment offers for this position will be contingent upon the results of a background verification and credentialing procedure consisting of: Michigan State Police check, Law Enforcement Information Network (LEIN) review, Medicaid/Medicare verification, educational background check, and verification of an acceptable work history. Candidate must be able to pass annual LEIN review. Must be able to pass a pre-employment drug screen.
To Apply: Applicants must submit an employment application. Resumes cannot be substituted for the employment application. CMHA-CEI's promotion of diversity is fueled by the desire to seek equality of opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug Free Workplace.
Salary/Hours: $24.04 - $27.33 per hour. 20 hours per week.
Schedule: Monday and Wednesday 11-7 PM and Thursday 12-4 PM.
Location: ITRS/Relapse Prevention & Recovery 405 Westgreen Lawn Street Suite 305.
$24-27.3 hourly Auto-Apply 14d ago
Environmental Services Specialist
Insight Hospital & Medical Center
Member service representative job in Flint, MI
Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties "under one roof" Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!
Insight Surgical Hospital is a small, friendly and minimally invasive surgical center and clinic with patient services second to none! We are proud of our fast-paced, patient-focused, team-oriented environment with professionals in neurology, orthopedics, pain management, chiropractic, gastroenterology, podiatry specialties and more. Every member of our team is crucial to the patient experience and our success! Our Hospital and Clinic do not treat general illnesses, including COVID-19, and has required health safety measures in place for everyone prior to entering the facility, including temperature and symptom checks, required PPE and other health hygiene measures.
Job Summary:
Under supervision of Environmental Services Lead, the Environmental Services Specialist is responsible for the cleaning of all assigned areas in which they are trained to clean, while maintaining appropriate supplies and facilitating rapid turnover from case to case or patient to patient. The ESS conducts room cleaning, general cleaning and office cleaning. This professional demonstrates knowledge of principles and practices of aseptic technique, general cleaning, standard precaution, use of personal protective equipment and safe use of chemical cleaners. This person must be able to work under pressure and in situations that demand patience, tact, stamina and endurance. Must be able to assist other departments as needed.
Benefits for our Full Time Team Members:
* Comprehensive health, dental, and vision insurance coverage
* Paid time off, including vacation, holidays, and sick leave
* 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
* Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
* Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.
Duties:
* Takes initiative to perform tasks without supervision
* Apply appropriate techniques to adhere to cleaning standards
* Wipe down designated areas containing blood or other bodily fluids and then disinfect the area of contact
* Coordinates with hospital staff in a professional manner to clean patient rooms
* Operate various types of cleaning equipment such as vacuum cleaners, washing machines, etc.
* Responds to hospital cleaning needs in a timely manner
* Maintains and monitors cleaning supplies inventory
* Disposes of trash and biohazard waste using proper techniques
* Establishes a regular cleaning schedule for all areas of the facility
* Other duties as assigned
Qualifications:
* Demonstrates eligibility to work for any employer in the U.S.
* High school diploma, GED, or suitable equivalent required
* Previous experience is preferred in hygiene and healthy environmental control
* Previous experience cleaning and disinfecting sensitive biological materials is desired
* Demonstrates skill in verbal and written English communications for the safe and effective use of chemical cleaning agents and safety instructions, or understands translation of English to assure the above
* Demonstrates enthusiasm and drive
* Exudes respect and flexibility to impact the workplace in a positive manner
* Willingness to participate in goal-setting and educational activities for own growth and advancement
* Ability to relate and work effectively with hospital staff
* Is aware of standards of cleaning and performs in accordance with them
* Able to remain on task and be self motivated
* Able to work in a fast paced environment
* Must be prompt and reliable
* Ability to provide assistance outside normal job duties
* Demonstrates a high level communication
* Ability to handle biological materials compliantly
Insight is an equal opportunity employer and values workplace diversity!
$36k-64k yearly est. 60d+ ago
Member Service Representative - Part-Time
Case Credit Union 3.7
Member service representative job in Lansing, MI
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of memberservices functions such as opening and closing suffixes, renewing term deposits, and assisting members with questions and account problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other MemberServiceRepresentatives with duties as required. Serves members promptly and professionally. Assists members to achieve their financial success, by promoting the products and services that CASE has to offer. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the efficient, effective, and accurate performance of MSR I functions. a. Represents the Credit Union in a courteous and professional manner. b. Receives deposits, loan payments, late payments, payroll starts, stops, and changes. c. Processes cash advances, gift cards, stamps, cashiers' checks, money orders, stop payments, wires, service center transactions. d. Disburses cash or check withdrawals. e. Processes transfers. f. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. g. Trial balances throughout the day. Balances daily transactions and verifies totals. Investigates and resolves out-of-balance conditions. h. Ability to open and close branch locations. i. Following all procedures for branch security and safety. 2. Assumes responsibility for the effective and professional performance of memberservice functions. a. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Orders checks for members' accounts. Receives payroll deduction and authorization forms. b. Answers questions and solves problems for members by listening to problems, collecting data, and reporting results to the inquiring member. c. Performs address changes, name changes, suffix type changes as needed. d. Keeps members informed of Credit Union services and processes, including types of available accounts, interest and dividend rates, and other related services. e. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. f. Actively cross-sells Credit Union products and services. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and with management. a. Assists other departments as required. b. Keeps supervisors informed of activities and of any significant problems or concerns by following the chain of command. c. Completes required reports and records accurately and promptly. d. Attends meetings as required. 4. Assumes responsibility for related duties as required or assigned. a. Performs drive-up service, verification of ATM envelopes and night drop functions as assigned. b. Ensures that work area is clean, secure, and well maintained. c. Performs related clerical duties as required d. Participate in training activities within the department/branches, as well as some training outside the department. Such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: None Interest in Finance or Accounting field preferred Experience Required: Abilities generally acquired on the job in 12 months. No experience necessary. Skills/Abilities: Good communication skills. Time management. Ability to operate related computer applications and other business equipment including fax, copy machine, coin and money counting machines, and telephone.
$29k-34k yearly est. 60d+ ago
Customer Service Representative
Fastsigns 4.1
Member service representative job in Ann Arbor, MI
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer ServiceRepresentative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $17 - $20 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$17-20 hourly Auto-Apply 60d+ ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Member service representative job in Conway, MI
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
$9-14 hourly 3d ago
Customer Outreach Representative
Weed Man Lawn Care Wixom
Member service representative job in Wixom, MI
Job Description
“Marketing rep Start as soon as Monday” Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $18 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text ************.
***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.
$18 hourly 11d ago
Member Service Representative
University of Michigan Credit Union 3.7
Member service representative job in Ann Arbor, MI
The University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service to our members! MemberServiceRepresentatives at UMCU come from a wide variety of backgrounds, from recent graduates to experienced professionals. Our MemberServiceRepresentatives foster positive member relationships by providing exceptional service, anticipating member's needs, and exceeding expectations. What's in it for you?
UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces in the country!
Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
Paid time off includes personal time, sick time, vacation time, your birthday off and even give back time to volunteer in the community.
Generous student loan debt repayment or tuition reimbursement.
As a MemberServiceRepresentative you will experience amazing training and development throughout your career at UMCU.
We focus on the growth and development of our team members. MemberServiceRepresentatives at UMCU have a variety of career paths and the ability to build the career they want.
What will you be doing in this role?
MemberServiceRepresentatives at UMCU focus on supporting our membership and community by meeting the needs of our members and work out of our branch locations throughout Ann Arbor, Ypsilanti, Dearborn and Flint.
MemberServiceRepresentatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs.
Interacts with members to provide information related to all UMCU products and services and how those products and services can meet the member's needs.
Provides responses to inquiries, questions and requests about products and services.
Proactively resolves concerns and views any member concerns as an opportunity to gain the member's respect and repeated business.
Effectively evaluates any risk to the member or UMCU when providing services to the member.
Serves as a Credit Union representative, spokesperson or events coordinator in the University Community on and off campus.
Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options
Assists members with information and transactions regarding their account and performs all memberservice requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services
Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions
Understands how to use remote access and is able to access a members' computer and provide assistance or diagnose a problem
Assists with a variety of account related transactions, including (but not limited to); deposits, withdrawals, cashier's checks, loan and new account related inquires.
What will you need for this role?
Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner.
Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members.
Excellent problem solving skills
Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of memberservice.
Ability to use technology and work with multiple systems to achieve desired results.
Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience.
$28k-33k yearly est. 60d+ ago
Member Experience Associate - Washtenaw County Float
Lake Trust Credit Union 4.1
Member service representative job in Brighton, MI
Member Experience Associate - Washtenaw Float More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Benefits Include
* Financial wellbeing services
* 401(K) matching with up to 5% match
* Reduced health insurance
* Employee wellbeing services
* DE&I initiatives
* Work-life balance
Job summary
The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals.
What you'll do
* Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs.
* Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success.
* Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals.
* Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm.
* Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.
What you'll bring
* High School Diploma/GED is required
* Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment.
What you'll get
We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:
* Working with an energetic team focused on making our members wildly successful
* An opportunity to work with others that have your back every step of the way
* Opportunities to make a difference both inside and outside of our walls
* Being treated like you are more than the work you do
* Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
$33k-38k yearly est. 60d+ ago
Financial Services Representative - State Farm Agent Team Member
Trinesha Goebel
Member service representative job in Lansing, MI
Responsive recruiter About our Agency: Trinesha launched the agency on January 1, 2011 and has since built a strong team of nine licensed agents dedicated to exceptional service. In our office, we pride ourselves on providing a personal touch, often handling eligible claims in-house to make the process smoother for our customers. Plus, our mini Australian Shepherd, Baxter, adds a little extra joy to the workplace!
As a Chartered Financial Consultant (ChFC), Trinesha brings a wealth of expertise to our agency, especially when it comes to guiding customers through financial services. Our community is at the heart of everything we do-we sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and the Mason Courthouse music events. We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year.
Our team enjoys excellent perks, including a Simple IRA, health benefits, and group life insurance. The culture here is fast-paced yet family-oriented, emphasizing hard work, integrity, and personal connection. Instead of a telephone tree, we prioritize human interaction-along with cookies and coffee to keep things warm and welcoming!
ROLE DESCRIPTION:
As a Financial ServicesRepresentative - State Farm Agent Team Member with Trinesha Goebel - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must be able to obtain relevant financial service licenses.
Proficiency in Microsoft Office applications.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
Hourly pay plus commission/bonus
Health benefit (Medical, Vision, Dental)
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mason, MI and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
$45k-65k yearly Auto-Apply 60d+ ago
Financial Services Representative State Farm Agent Team Member
Trinesha Goebel-State Farm Agent
Member service representative job in Lansing, MI
Job DescriptionAbout our Agency: Trinesha launched the agency on January 1, 2011 and has since built a strong team of nine licensed agents dedicated to exceptional service. In our office, we pride ourselves on providing a personal touch, often handling eligible claims in-house to make the process smoother for our customers. Plus, our mini Australian Shepherd, Baxter, adds a little extra joy to the workplace!
As a Chartered Financial Consultant (ChFC), Trinesha brings a wealth of expertise to our agency, especially when it comes to guiding customers through financial services. Our community is at the heart of everything we dowe sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and the Mason Courthouse music events. We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year.
Our team enjoys excellent perks, including a Simple IRA, health benefits, and group life insurance. The culture here is fast-paced yet family-oriented, emphasizing hard work, integrity, and personal connection. Instead of a telephone tree, we prioritize human interactionalong with cookies and coffee to keep things warm and welcoming!
ROLE DESCRIPTION:
As a Financial ServicesRepresentative State Farm Agent Team Member with Trinesha Goebel - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must be able to obtain relevant financial service licenses.
Proficiency in Microsoft Office applications.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
Hourly pay plus commission/bonus
Health benefit (Medical, Vision, Dental)
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
$26k-43k yearly est. 30d ago
Custodial and Event Services Member
Jackson College 4.1
Member service representative job in Jackson, MI
Within the structure of the Custodial and Event Services Team, this position performs services for events held on Central Campus and occasionally remote campus buildings and grounds. This position works a flexible schedule (including nights and weekends) to supports events. Events include College events, concerts, theater performances, weddings/receptions, sports events/fundraisers, and other non-academic activities sponsored by Jackson College. This position supports events for internal and external clients. Cleaning responsibilities include general and specialty areas (e.g. large lobbies, theaters, etc.) in designated buildings as assigned by supervisor. Exhibit exceptional customer service in a fast-paced, ever-changing environment, work well in a team environment, be well-organized, detail oriented and have the ability to multi-task. These functions are performed by the duties outlined below.
Hours: This is a 1st shift position, but hours will be dictated by the event schedule. Availability on nights and weekends is required.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
* Primary responsibility for the set-up and tear down of events; including setting up tables, chairs, and special equipment as requested by the Event Organizer; provides for event tear down including removal of tables, chairs and special equipment as requested by the Event Organizer. Provides additional assistance to Event Organizer as requested. Cleans event areas and all common spaces which may have been impacted by event activities. Communicate any damages and or additional work required to the Grounds and Custodial Director and Special Events & Community Relations Coordinator.
* Work in conjunction with the other event/custodial member to ensure all events are sufficiently covered.
* Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.
* Works with supervisor in coordination of assignments and schedules for all special functions.
* May provide first level support of College owned computer and audio/visual equipment, during events, by performing basic troubleshooting to resolve common problems.
* Empty trash and tidy up bathrooms as needed during events.
* Maintains an inventory of necessary supplies and equipment.
* Cleans theaters, dressing rooms, common areas, dining rooms, lobbies, entrance ways, toilet rooms, hallways, and offices.
* Sweeps, mops and dusts interior areas of buildings, washes walls, windows, woodwork, furniture and light fixtures; strips and polishes hard surface floors; vacuums and cleans carpet; empties waste containers and disposes of waste materials (including properly packaged bio-hazards).
* Clean and sanitize restrooms/bathrooms using established practices and procedure; refill restroom dispensers; cleans and sanitizes toilet rooms, showers, and drinking fountains.
* Strip, clean, buff and apply floor sealer and floor finish to hard surface floors, vacuum and shampoo carpets.
* Use and maintain assigned power equipment and hand tools; buffers, auto scrubbers/extractors, high pressure washers, high speed buffers and vacuums, brooms, mops, and squeegees for the cleaning and general maintenance of floors, walls, carpets and furniture.
* Wash walls and equipment; use ladders when required in work assignments.
* Check for unlocked doors and windows, report any unauthorized occupants, turn off lights.
* Follow instructions regarding the use of chemicals and supplies. Use as directed.
* Perform cleaning and related activities such as removing snow or debris from sidewalks. Assure safe passageway for event attendees.
* Move furniture, equipment, supplies and tools on an incidental basis.
* Wash accessible interior windows and interior / exterior doors. Clean blinds.
* Respond to work with a timely, professional, respectful, and proactive approach.
* Assist staff and teams within the Facilities Department with work requests, projects, and daily operations as needed.
* Responsible for understanding, supporting, and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same.
CONTACTS AND PURPOSE OF CONTACTS:
Internal:Daily contact with supervisor, frequent contact with facilities department, College personnel including staff, administrators and faculty in daily work assignments. Regular contact with Community Relations Office.
External:Regular contact with suppliers, guests, contractors, and vendors.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of:
Minimum
* current cleaning methods, materials, and equipment
* basic features within Microsoft Office
* Windows operating system
* work request and job ticketing systems; document work as required
Preferred
* occupational hazards and safety precautions
* operation, maintenance, and repair of cleaning equipment
* OSHA, MIOSHA, and fire and safety regulations
Skills and Ability to:
Minimum
* be an effective and efficient team member
* understand safe and effective operation of equipment and supplies related to the position
* participate in facilitated discussions and share thoughts generated from diverse perspectives
* foster a collaborative and productive work environment while recognizing and acknowledging others strengths and weaknesses, maintaining confidentiality, resolving conflict, and encouraging respect among peers
* be customer service oriented, self-starter, and work under tight timelines with minimal supervision
* manage multiple competing-priority projects by utilizing time management techniques
* work independently and in teams while supporting a diverse population of users
* provide excellent written, listening, questioning, and oral communication
* provide excellent organizational and interpersonal / human skills
* interpret and enter work requests
* follow guidelines that may evolve over time; expect and value change
* perform accurate work without close supervision or oversight
* identify problems and review related information to develop and evaluate solutions
* use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problem solving
Education and Experience:
Minimum
* High School diploma or G.E.D. required
* two years of related experience
Preferred
* Associates Degree
Other Skills and Abilities
Ability to present a positive image of the college and the Facilities Department in relationship with others and in one's personal habits. Neatness in one's personal habits and dress in accordance with tasks.
Language Skills
Ability to read and interpret documents such as safety rules, floor plans, operating and maintenance instructions, and procedure manuals. Excellent verbal, listening, questioning, and writing abilities are essential to this position. Ability to write routine reports and correspondence.
Mathematical Skills
Ability to apply concepts such as addition, subtraction, multiplication, and division to practical situations.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS
Must possess a valid driver's license
PHYSICAL DEMANDS
This position involves frequent and consistent physical labor on a daily basis. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly expected to stand, walk, climb, use of hands to handle and feel and reach with hands and arms. Frequently will stoop or crouch. Employee requires good hearing and ability to smell. Daily, will be required to lift up to 25+ pounds and occasionally up to 75 pounds. Ability to have both close and distance vision and reasonable depth perception. Able and willing to work in inclement weather.
WORK ENVIROMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires that the employee is able to work a flexible schedule to include event schedules for early mornings, evenings, and weekends. Weekend work shall be coordinated by supervisor. The work schedule is determined by coordinating/weighing the available equipment and labor resources against prioritized work requests and pre-planned special events. Work may be required during unscheduled emergencies, building system failures, or occupant driven cleaning needs.
"This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty."
Jackson College only accepts on-line applications though this system. For assistance with this, please call ************.
Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.
The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.
It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.
When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.
The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position. Final candidates will be subject to a criminal background as part of the employment process.
If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.
A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.
Applicants have rights under Federal employment laws. Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
$32k-36k yearly est. 22d ago
Financial Services Representative State Farm Agent Team Member
Ridge Tefft-State Farm Agent
Member service representative job in Charlotte, MI
Job DescriptionROLE DESCRIPTION: As a Financial ServicesRepresentative State Farm Agent Team Member with Ridge Tefft - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Bachelor's degree in finance, economics, accounting, or a related field.
Must be able to obtain relevant financial service licenses.
Proven experience working as a financial servicesrepresentative.
Sound knowledge of financial legislation.
Proficiency in Microsoft Office applications.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Health benefits
Profit sharing
Growth potential/Opportunity for advancement within my office
$26k-43k yearly est. 20d ago
Financial Services Representative- Part Time
Security Credit Union 3.9
Member service representative job in Grand Blanc, MI
Part-time Description
Provides quality service to internal and external members' in-person and over the telephone. Performs all duties assigned to the teller and memberservices areas according to established policies and procedures.
Essential Job Functions
Maintain working knowledge of and aggressively promote credit union products/services at every opportunity, to include completing outbound calls, making referrals that result in new services to new/existing members. Complete Sales Plus logs.
Perform duties necessary to order and maintain department office supplies and supplies in individual work area. Prepare workstation daily and keep workstation organized. Process mail distribution (incoming/outgoing).
Train/mentor other credit union employees as directed. Maintain update of work status to supervisor as required.
Balance daily. Perform operational duties and troubleshoot problems with department equipment. Report errors, abnormalities, and out of balance conditions to supervisor immediately. Correct all out of balance conditions as applicable. Perform office closing procedures.
Maintain functional knowledge of online systems and all software used in the department, including the process to follow if the system goes down.
Prepare reports, file, make photocopies/scans, and scan signature cards as required and assigned. Create new Excel reports and maintain current.
Backup the duties of the head employee, and/or other functions as assigned by management.
Perform all memberservice related duties, including but not limited to; opening/closing/changing of deposit accounts and regular/IRA certificates; issue, order new, close/renew, change/adjust, report travel requests, process balance transfer on Credit/Debit card accounts; processing of stop payments, copies, corrections, orders, and balancing checking accounts; safe deposit applications and member access; process electronic service requests, process and issue Visa or consumer loans, storage waivers; mortgage/home equity preliminary applications; process share to share or share to loan payment transfers; wire transfers; skip-a-payments; investigate account or card fraud and process any necessary paperwork and all member account related file maintenance requests according to procedures.
Maintain working knowledge of; lending policy, loan approval guidelines, and other related laws and/or regulations; NADA values/resources, MLA and HMDA.
Aggressively promote and sell the CUNA Mutual Lender Development Program to credit union members. Calculate loan term, rate, amount financed, and payment amount with all eligible insurance coverages. Assist members with Credit Life, Disability, Debt Protection, and GAP claims.
Perform duties of membership officer and/or notary as assigned and according to procedures.
Perform duties to; unlock/lock entrance doors; schedule/assume responsibility for member appointments; pull/review consumer credit reports and investigate disputes; process lien terminations; clean loan files; keep loan vault in order; review security title and tracking exception report; handle any CPI follow-up issues; loan verifications; youth program related activities; handle all office deliveries; and department assigned side jobs.
Perform all teller related duties, including but not limited to; balance cash drawer, checks received, TCDs or TCRs, and other miscellaneous items; process member deposits, payments, withdrawals, check cashing, mail requests; , cashier checks, Visa/MasterCard cash advances, money orders, gift cards and other promotional items; scan checks and balance Check 21; open/close check printer and money order machine and instant issue machine; opening/closing of sub-accounts.; member deposit verifications.
Maintain updated brochures in lobby; supply of brochures and ensure they are up-to-date; maintain and verify all required logs are completed; process night drop-box or in-office drop box transactions; and perform all member acknowledgement desk related duties.
Perform other job-related duties as assigned.
The list of essential job functions is not limited. It may be supplemented as necessary from time to time.
Workplace Expectations
Ensure prompt and courteous service is provided to all internal and external members/customers.
Conduct work in a safe and healthful manner.
Maintain thorough knowledge and understanding of credit union policies and procedures that are necessary for performing your job.
Perform as part of a team and assist other employees and other departments as needed.
Place documents that need to be shredded in the proper area for shredding.
Maintain knowledge of and follow the established process for key control, security, and the security of all codes and procedures related to office security. Open and close office by disarming and arming alarms, as established procedures require.
Maintain total working knowledge of department. Complete necessary logs.
Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, NACHA, BSA, and OFAC.
Requirements
Standards
Perform all job tasks/functions as assigned and/or directed; according to compliance, policy, procedures and standards; use Service/Sales plus skills at all times; meet all cross-sell and productivity standards as set by management; and read/respond to all communications (voice mail/email/message board) communications in a timely fashion.
Core Competencies
Reasoning: apply rational method of problem solving to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, blueprint, or schedule form.
Math: add, subtract, multiply, and divide all units of measure. Perform the four operations with like common and decimal fractions. Compute ratio, rate, and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units.
Language - read a variety of books and magazines. Write reports and essays with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak before an audience with poise, voice control, and confidence, using correct English and well-modulated voice.
Position Specific Competencies
Must have good keyboard skills.
Must have good numerical, clerical, and communication skills.
Must have good customer service skills and cross-selling ability.
Must have the ability to work effectively with management and other staff.
Must have the ability to deal effectively with people, and promote a team environment.
Minimum Qualifications
Education: A high school diploma or equivalent.
Experience: Previous cash handling and customer service experience desired.
Licenses/Certifications: Must attain all required licenses and/or certifications to perform duties of position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, talk, or hear. The employee is frequently required to sit, stand, and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs.
Salary Description $18.28 to Start
$25k-32k yearly est. 7d ago
Financial Services Representative - State Farm Agent Team Member
Susan Rosales-State Farm Agent
Member service representative job in Ann Arbor, MI
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Opportunity for advancement
Paid time off
Signing bonus
ROLE DESCRIPTION: As a Financial ServicesRepresentative with Susan Kirk Rosales State Farm agency, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Consult customers with financial planning and investment options.
Assist customers with portfolio management and asset allocation.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
3+ years of experience in financial services.
Analytical and communication skills.
FINRA Series 7 and 63 licenses preferred.
$26k-44k yearly est. 30d ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Member service representative job in Conway, MI
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
$9-14 hourly 60d+ ago
Customer Outreach Representative
Weed Man Lawn Care Wixom
Member service representative job in Wixom, MI
“Marketing rep Start as soon as Monday” Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $18 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text ************.
***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.
$18 hourly Auto-Apply 60d+ ago
Learn more about member service representative jobs
How much does a member service representative earn in Okemos, MI?
The average member service representative in Okemos, MI earns between $18,000 and $35,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Okemos, MI
$25,000
What are the biggest employers of Member Service Representatives in Okemos, MI?
The biggest employers of Member Service Representatives in Okemos, MI are: