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  • Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle

    Amazon 4.7company rating

    Member service representative job in Seattle, WA

    Application deadline: Jan 22, 2026 As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care. You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect. Key job responsibilities Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience. Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients. Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service. Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy. Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work. Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs. A day in the life In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues. About the team Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism. Basic Qualifications - 2+ years of customer service in a healthcare call center environment experience - 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience - Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems Preferred Qualifications - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $41,600/year up to $45,760/year. The National base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $31.2k-50k yearly 1d ago
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  • Customer Service Representative

    2 Sons Plumbing

    Member service representative job in Pacific, WA

    🚨 WE'RE HIRING: CSR 🚨 📍 Seattle, WA | 💰 $20-$28/hr DOE ✨ Be the heartbeat of our office - schedule calls, and keep customers happy! Fast-paced, fun, and rewarding. 🔹 What You'll Do 📞 Answer & schedule customer calls 🗂 Keep records organized & accurate 💬 Provide updates with a smile 🔹 What We're Looking For ✅ HS Diploma or equivalent ✅ 1+ year Customer Service or office coordination ✅ Strong communication & multitasking skills 💻 Comfortable with Microsoft Office ⭐ ServiceTitan experience = BIG plus but not required 🔧 Plumbing/HVAC knowledge helpful 🔹 Perks & Benefits 💵 $20-$28/hr (DOE) 🏥 Medical, Dental & Vision 💼 401k with Company Match 🗓 Paid Time Off + Holidays + Sick Days 🚀 Career Growth Opportunities 🎉 Friendly, supportive team culture 🔥 Join one of the fastest-growing service companies in the PNW! Hard work pays off here - come grow with us. 👉 Apply Today with 2 Sons Plumbing, Electric, Heating & Air!
    $20-28 hourly 14h ago
  • Client Relations Associate | Advisor Support Role

    Magellan Financial & Insurance Services, Inc.

    Member service representative job in Renton, WA

    Be the reason clients stay-and advisors grow. Some firms talk about “client experience.” Others quietly build systems that make it exceptional every single day. At Elevated Wealth Management, this role sits at the center of that difference. We're hiring a Client Relations Associate to become the trusted first touchpoint for clients and the operational backbone for our advisors. If you take pride in precision, relationships, and being the person everyone relies on to keep things moving, this is a seat with real influence-not a support afterthought. The Opportunity This is not a “front desk + paperwork” role. You'll be the connective tissue between clients, advisors, and operations-making sure nothing falls through the cracks as the firm grows. When clients call, they feel taken care of. When advisors meet with clients, everything is ready. When new business comes in, it moves forward cleanly. Your work protects trust, momentum, and reputation. Compensation & What You Get (Up Front) Base Salary: $65,000-$75,000 Performance-Based Bonuses tied to accuracy, responsiveness, and team outcomes Stable, growth-oriented firm with long-term client relationships-not transactional chaos Clear expectations and structure Direct exposure to advisors and leadership, not buried in layers What You'll Own Act as a primary point of contact for clients-calls, scheduling, follow-ups, and coordination Maintain clean, accurate records in Redtail CRM so advisors always have context Support case management and new business processing, ensuring paperwork is complete and timely Track leads, activity, and follow-ups, keeping advisors focused on relationships-not admin Coordinate seminars and client events (RSVPs, prep, post-event follow-up) Maintain a professional, welcoming office experience for every client interaction Handle core administrative workflows (files, scanning, mailing, organization) with precision The Kind of Person Who Thrives Here You're calm under pressure, naturally organized, and take pride in being dependable. You don't need hand-holding-but you do value clear processes. You enjoy working with people, but you're just as satisfied closing loops and keeping systems clean. You care about doing things right the first time. Next Step If you're looking for a role where your work genuinely matters-and where doing things well is noticed-apply now to start a confidential conversation about joining Elevated Wealth Management.
    $65k-75k yearly 3d ago
  • Technical Service Representative - Aerospace Materials

    Ppg Architectural Finishes 4.4company rating

    Member service representative job in Seattle, WA

    Join PPG as an Aerospace Technical Service Representative and be at the forefront of innovation in the aerospace industry as part of the Aerospace Customer Support & Product Launch team. As a representative, you will be responsible for using technical expertise to support applications (Coatings, Sealants, Packaging and Adhesives), equipment installation, troubleshooting, account servicing for commercial products, and secure launch activities for developmental products. You will support ongoing sales/service efforts by working directly with customers, PPG Aerospace Sales, Research & Technology, Engineering Services, manufacturing and other cross-business PPG technical associates. You will report to the Manager - Sales Technical Service. Key Responsibilities Support the development and commercial launch of new products as an important part of the secure launch process Observe application processes at customer sites in both production and laboratory environments, determine source of problems and conceive and develop solutions to product quality or application problems by using industry accepted knowledge, techniques and practices Perform physical tasks of assembling, disassembling, troubleshooting, and operation of many application systems (across multiple product ranges). Collect and analyze data, identify problems and develop effective solutions; maintain records of procedures and data for future reference. Communicate results, develop corrective procedures, write, validate and distribute other technical information to appropriate technical development, management, sales and customer representatives. Proficient in training and application for all product segments (Commercial, General Aviation, and Military). Conduct unassisted, comprehensive training sessions for customers both in-house and at customer locations using presentations and hands-on tools. Assist customers in the development of new engineering specifications for PPG Aerospace materials. Assist other members of the technical service staff as a backup resource for advanced problem solving. Participate in Aerospace Academy training classes by developing course content, and conducting hands on & classroom modules across coatings, sealants, packaging & adhesives technologies. Maintain and operate all aerospace product application equipment and inventory. Logs all project, travel and customer information in PPG Aerospace CRM system. Qualifications 3+ yrs experience in coatings application; aerospace or large-scale experience is a bonus Experience with or willingness to learn and apply six-sigma methods and experimental design Must be able to speak, read, write & interpret technical information in English Valid Driver's License is required Available to travel 50 to 75% annually - domestic and international Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply. The base salary range for this position is $90,000- $116,000 per year. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid 3 Weeks Vacation & Holidays, Employee Assistance Program (EAP), Disability/ Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
    $40k-46k yearly est. Auto-Apply 23d ago
  • Customer Experience Representative

    Tacoma 4.3company rating

    Member service representative job in Tacoma, WA

    Replies within 24 hours Benefits: Employee discounts Flexible schedule Free food & snacks Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company. Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Flexible scheduling Culture driven company Employee recognition programs Primary Duties and Responsibilities: Answers telephones, emails and texts and responds to inquiries in a professional manner. Conducts sales calls for prospective members. Processes student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists customers with purchases of merchandise and memberships. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms. Makes calls to resolve open account problems Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Job Qualifications and Skills Ability to work with children Excellent communication and organizational skills High energy Strong work ethic Must pass background examinations prior to training About Goldfish Swim School: Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas Our pools are disinfected with chlorine to provide the safest swimming environment Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensación: $17.50 - $20.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $17.5-20 hourly Auto-Apply 60d+ ago
  • Immigration Services Officer

    Department of Homeland Security 4.5company rating

    Member service representative job in Seattle, WA

    Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
    $73k-108k yearly est. 5d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Member service representative job in Olympia, WA

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 12d ago
  • New Accounts Representative

    Heritage Bank 4.4company rating

    Member service representative job in Lacey, WA

    Heritage Bank currently has an exciting opportunity to join our organization! At Heritage Bank we are committed to delivering exceptional financial services to our customers. The Lacey Branch is seeking a new accounts representative to help customers meet their financial goals by providing exceptional customer service, opening new accounts, and actively participating in branch sales activities. This position is Full Time; typical schedule is Monday-Thursday 8:30 a.m.- 5:15 p.m. Friday 8:45 a.m.- 5:30 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully onsite in Lacey, WA. The Lacey Branch is a designated travel team branch. Travel primarily supporting Pierce and Thurston counties; however, travel to other surrounding counties may be required. Base Salary Range: Level I - $20.00 - $23.84 - $28.61 per hour Level II - $20.50 - $25.62 - $30.75 per hour Depending on qualifications and experience, New Accounts Representative I or II may be considered. The Role at a Glance: Build and maintain strong business relationships with all customers and prospective customers through established customer service and sales standards. Open new accounts in accordance with all account opening and account ownership verification procedures and compliance requirements. Actively grow and cross-sell business transaction accounts as well as all bank products and services. Partner with other lines of business to meet customer needs and to achieve established production goals. Develop and maintain an in-depth knowledge of current Bank products and services. Maintain confidentiality when handling customer requests and transactions. Ensure compliance with applicable regulatory requirements and internal policies and procedures. Participate in branch functions and community activities to promote the Bank's image and growth. Receive checks and cash for deposit, verify amounts and endorsements, enter all necessary information in data processing system, issue receipts, cash checks and pay out money upon verification standards and balance in an accurate and complete manner. Place holds on accounts as required and completes appropriate documentation for holds placed. Core Skills and Qualifications: Level I: 1+ years recent new accounts and relationship selling experience, demonstrating working knowledge of new account documentation and compliance in a financial services industry - required. Level II: 2+ years' recent new accounts and relationship selling experience, demonstrating working knowledge of new account documentation and compliance in a financial services industry required. In-depth working knowledge of related statutory banking and compliance regulations, operational policies and procedures and the Bank's products and services. Detail oriented with strong organizational, problem solving and time management skills Ability to read, write, speak and understand English well. Excellent written and oral communication skills. Multi-lingual is a plus, but not required Understanding and working knowledge of core processing/operating systems, i.e., Fiserv, DNA; with the ability to learn and adapt to new technologies quickly. The position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re-registration thereafter. Valid driver's license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training. Working Environment/Conditions: Climate controlled office environment. Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule. . May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Ability to stand or sit for extended periods of time and duration of shift. Ability to occasionally kneel, reach, bend, push, pull and carry. Occasional lifting to independently move or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs. At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked. To view Benefits Summary : Apply > Current Openings > position > attachment. The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. Heritage Bank is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. Job applicants have certain legal rights. Please click here for information regarding these rights. If you need assistance completing the online application, please email: ******************************* Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. ##JobCategory:Retail Banking## ##Street:4400 Pacific Ave SE## ##City:Lacey## ##State:WA## ##ZipCode:98503## ##Internal:false## *mon Key words: Personal Banker, Universal Banker, Financial Services Associate, Consumer and Business Accounts, New Accounts Associate, Financial Advisor experience
    $20.5-25.6 hourly Auto-Apply 57d ago
  • Administrative Service Team (AST) Specialist

    Olympic Sports 3.9company rating

    Member service representative job in Tacoma, WA

    Join Olympic Sports and Spine (OSS) in Tacoma, WA, as a Full-Time Administrative Service Team (AST) Specialist and immerse yourself in a dynamic work environment that thrives on customer-centricity and integrity. Experience the thrill of being part of a high-performance team dedicated to excellence, where your contributions directly enhance patient care through our one-on-one treatment model. This onsite role not only offers a competitive pay range $19.50 to $31.96 per hour but also positions you in a fun and flexible culture that values professionalism and forward-thinking. Collaborate with passionate colleagues in a relaxed atmosphere that encourages innovation and growth. The typical work schedule is Monday - Friday, 8:30 a.m. - 5:30 p.m. at our centralized office location. Embrace this opportunity to be part of a company where patients are our priority and every day brings new challenges and rewards! YOUR DAY-TO-DAY AS AN ADMINISTRATIVE SERVICE TEAM SPECIALIST You will play a vital role in enhancing our patient experience by managing all facets of our new patient intake procedures and scheduling for assigned clinics. You'll be the first point of contact for patients, ensuring a seamless onboarding experience that reflects our commitment to excellence and customer-centricity. Your organizational skills and attention to detail will help create a welcoming atmosphere, allowing patients to feel prioritized and valued. Embrace the chance to make a real impact on their journey to better health while enjoying the engaging work culture that defines our Tacoma, WA, location. JOB RESPONSIBILITIES: To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent the duties, knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Continuously monitor and update lead-tracking dashboards, ensuring timely execution of scheduling. * Use the Call Center system as designed to execute the subsequent call and text protocol for each new patient on the waiting list until either the patient is scheduled or the protocol is exhausted. * Use the NP Scheduling site to coordinate scheduling with each clinic's Case Load Management system, to ensure patients are scheduled with appropriate providers. * Use the NP Scheduling site on the Javelin to correctly identify each provider's clinical specialties and schedule patients appropriately based on their diagnoses. * Identify high-priority patients from referral queues for immediate calls/scheduling. * In completion of new patient scheduling duties, use the Single Page Intake form, collect e-mail address, send welcome letter, advocate portal use, explain the value of completing paperwork in advance that accompanies the welcome letter, and prepare patients for the Patient Payment Agreement and putting a credit card on file. * Moves scheduled patients to alternative providers at the clinic to create openings to accommodate new patients with scheduling restrictions due to insurance rules, therapy needs, gender, or other preferences. * Communicates Same Day NPs to clinics. * Attends to Medicaid admission limitations * Answer incoming calls promptly and monitor and respond to voicemail in a timely manner. * Manages all aspects of FCE and PGAP scheduling at OSS. * Assign clinic locations for all referrals received without a specified location. * Redirect referrals to alternative clinics' lead-tracking queues as directed based on relative volumes, first appointment wait times, and other variables. QUALIFICATIONS: * Excellent computer skills, including Microsoft Word and Excel. * Effective oral and written communication. * Excellent interpersonal skills. * Must be well organized and detail-oriented. * Must be able to gather and analyze information to be able to identify and resolve problems quickly and effectively. * Ability to answer and operate a multi-line telephone in a pleasant and helpful manner * Ability to establish and maintain effective working relationships with patients, employees, and the public. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. You can view our benefits summary at: ********************************************* EDUCATION/EXPERIENCE: Minimum: High School graduation or equivalent AND one year of related office/clerical support experience and/or training OR equivalent combination of education/experience. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. #OSS002
    $19.5-32 hourly 8d ago
  • TAPCO Credit Union Member Service Representative

    Credit Unions In The State of Wa Tapco Creditunion 3.7company rating

    Member service representative job in Tacoma, WA

    Salary: $20.00 - $23.19/hr Do you value trust and understanding, respect, integrity, cooperation, and accountability? Do you want to be a part of something BIG? Would you thrive in a place where you are empowered to improve lives by partnering with individuals and families to reach their goals and realize their full potential? Then look no further! As a TAPCO Member Service Representative (teller), you will be the face of our credit union. You will be charged with providing excellent member service by going the extra mile to greet members, make them feel welcome and engage members to learn about their financial needs. You will be joining a team who enjoy coming to work to make a positive impact in their community. What you will do: Accurately process financial transactions in a timely manner. Identify opportunities and refer products and services to TAPCO members. Contribute to branch goals and support current business priorities and initiatives. Accountable for achieving sales and service related goals and objectives. Resolve member related issues and recommend solutions to best fit their needs. Adhere to all policies, procedures, rules and regulations required for position. Performs drive-up functions and night drop duties May be required to work at other branch locations as needed. Depending on experience will perform additional duties. Opens accounts Receive and process applications for consumer and mortgage loans. Meets with applicants, explains credit policies, provides guidance and verifies application data credit criteria. Understand and sell GAP, mechanical breakdown warranties, and payment protection plans. Responsible for branch opening and closing. Registered as Mortgage Loan Originator with the Nationwide Mortgage Licensing System (NMLS). Let's talk if you: Will proactively build, develop, and maintain relationships with our Members. Can be counted on to push self and others to exceed sales expectations. Pursue all tasks with energy, drive, urgency, and the need to successfully finish. Enjoy taking on challenges that may seem difficult as well as seizing opportunities as they come. Are a team player that consistently aspires to grow and improve? Have a minimum of 6 months retail sales and customer service experience. TAPCO offers a comprehensive benefit package: 100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees. 50% Employer-paid spouse coverage. 65% Employer-paid dependent children coverage Flexible Spending Account (FSA) Dependent Care FSA Health Savings Account (HSA) 401(k) Plan with up to 7% match 100% Employer-Paid Life Insurance/AD&D package ($100,000) Paid Vacation and Sick Time 11 Paid Holidays + 1 Floating Holiday Optional Short and Long Term Disability Employee Assistance Program
    $20-23.2 hourly Auto-Apply 60d+ ago
  • Member Associate II

    KCU

    Member service representative job in Bremerton, WA

    About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. About the Role Kitsap Credit Union is actively hiring for Member Associate I, II and III (Teller/Personal Banker) positions all over the area, including: our East Bremerton branch. These positions are responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all-digital, remote and self-service options. Quick Facts Reports to: Assistant Branch Manager Employment Type: Full-time, hourly, non-exempt, in-person Bonus Target: 5% of base pay potential incentive bonus if the credit union hits its goals Working Hours: Monday - Thursday 9am - 5pm, Friday 9am - 6pm, Saturday 9am - 1pm; 40-hour work week Grade: 5BC Industry: Banking Job Functions: Tellering, Teller, Banker, Banking, Member Representative Essential Duties and Responsibilities Assist members with their financial needs and transactions. Identify, develop, and refer business relationships to build market position. Educate and introduce current and new members to new products and services and assist in self-service options. Foster and maintain constructive member relationships. Review and maintain knowledge of products. Understand and recommend products and services based on the member's needs. Participate in sales and community events to contribute to branch and credit union goals. Use effective sales techniques that result in a positive member experience and meet or exceed sales goals. Maintain knowledge and adhere to operational, regulatory, security, and compliance standards. Accept and process all financial transactions accurately. Maintain responsibility and follows proper balancing procedures. Promote and effectively demonstrate digital, remote and self-serve options, with continual education as new products and digital services are introduced. Proactively generate new memberships through branch sales activities. Member Associate I - Junior Teller $22.28 - $23.00/hour depending on experience Qualifications and Education Requirements High school diploma or GED required 6 months of cash handling, customer service, and/or retail sales experience Member Associate II - Teller $23.00 - $25.00/hour depending on experience Qualifications and Education Requirements High school diploma or GED required 6 months of Financial Institution experience 6 months of cash handling, customer service, and/or retail sales experience Member Associate III - Senior Teller & Lending $25.35 - $27.00/hour depending on experience Qualifications and Education Requirements High school diploma or GED required 1 year of Financial Institution experience with New Accounts and Consumer Lending experience ( HE/HELOC experience preferred but not required) 1 year of cash handling, customer service, and/or retail sales experience Identify and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations Meet or exceed referral and sales goals Provide guidance, training, and support to junior team members Assist members and non-members in opening share, new accounts, and basic lending *All roles have 5% potential incentive of base pay.* Supervisory Status These positions do not supervise others. Working Conditions This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required: Must be able to work Saturdays and extended business hours Ability to work in-person at branches throughout Kitsap, Mason, and Pierce County Must be able to remain in a stationary position for a minimum of 75% of the time Constantly operates a computer and other office productivity machines The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions Please note: Kitsap Credit Union does not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without current or future sponsorship. Our Values Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement. Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes. Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome. Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day. What We Offer Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include: Careers | Kitsap Credit Union (kitsapcu.org) Free onsite parking Annual time off and sick time accrued 11 paid holidays 1 Personal Day Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance Employee Assistance Program Choose from a PPO medical plan or a High Deductible with a Health Savings Account 3% KCU funded Safe Harbor Contribution to your 401K KCU will match up to 2% of your 401K contributions All 401K contributions are 100% vested Potential annual incentive in all roles within Kitsap Credit Union Tuition reimbursement 8 hours of paid volunteer time off Discounts on KCU's products and services Enjoy unlimited ORCA transit access through KCU for less than $45 a year-your cost as an employee We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career. We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees. ****** Employment is contingent upon satisfactory background checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** #BRN
    $22.3-23 hourly 5d ago
  • Shared Services Specialist Candidate Bank

    University of Washington 4.4company rating

    Member service representative job in Seattle, WA

    **UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.** Shared Services Specialists play an important role in UW's success as a global leader in education, research and health care. In this collaborative role, you would be part of a Shared Services Unit (SSU), using Workday Finance to provide a mix of financial budgetary and human capital management services to multiple units within a school, college or UW campus. This candidate bank is recruiting for Shared Services Specialist (SEIU Local 925 Clerical Nonsupervisory) vacancies that are or may become available at UW Bothell, UW Seattle and UW Tacoma. If you are interested in Shared Services Specialist positions in UW Medicine, please click here (******************************************************* LocationID=88&\_ga=2.7095026.1742**********************040833.1653320489) to search for current vacancies. **JOB RESPONSIBILITIES** Shared Services Specialists perform a variety of functions including: + Advise client units on fiscal, procurement, travel, accounts receivable, HR/payroll, grant pre-award, grant close, accounting, and other policies and procedures as determined by Shared Services leadership; + Complete transactions on behalf of client units in one or more of the following areas: accounting, procurement, travel, accounts receivable, HR/payroll, grant pre- and post-award, and other areas as determined by Shared Services leadership; + Analyze fiscal data and report on trends to client units and/or central offices; + Develop procedures for implementation, execution, control and review/audit of fiscal operations; + Analyze customer service data and other performance metrics to recommend improvement initiatives to shared services colleagues and leadership/governance; and + Independently and/or collaboratively research College, UW, State, and Federal processes and policies as appropriate to business needs; + Perform other related duties as required. **MINIMUM QUALIFICATIONS** Bachelor's Degree and two years of work experience in fiscal, accounting, or payroll experience. **HOW THIS CANDIDATE BANK WORKS** + This candidate bank is used to prequalify candidates for current and future Shared Services Specialist job openings. + If you meet the minimum requirements, you will receive email notices when Shared Services Specialist positions become available that includes a link to apply. The email will include the name of the hiring department, a detailed job description, the work location, additional job requirements (if any) and other details about the position. + You can withdraw from the candidate bank at any time from your candidate record. **Compensation, Benefits and Position Details** **Pay Range Minimum:** $54,732.00 annual **Pay Range Maximum:** $73,608.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit ****************************************************** **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** SEIU Local 925 Nonsupervisory **About the UW** Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** . To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
    $54.7k-73.6k yearly 60d+ ago
  • VETERANS SERVICE OFFICER - PROGRAM SPECIALIST - PART TIME

    Kitsap County, Wa 3.8company rating

    Member service representative job in Port Orchard, WA

    This is an outstanding opportunity for a mission-driven professional to play a vital role in supporting veterans, service members, and their families by ensuring access to the benefits they have earned through service. Serving as a trusted advocate and liaison, this position directly impacts the quality of life for veterans by guiding them through complex federal, state, and local Veterans Affairs (VA) benefit systems. In this role, you will work at the intersection of public service, advocacy, and community partnership-collaborating with nonprofit organizations such as DAV, VFW, and the American Legion, as well as government entities. This position offers a meaningful career path for individuals passionate about service, social impact, and navigating complex regulatory systems while making a lasting difference in the veteran community. You will join a role that blends hands-on client interaction with technical expertise and advocacy, offering both professional growth and the opportunity to serve as a critical resource for veterans and their families across the community. As the Veterans Services Officer, you will: * Educate and guide veterans and their families on available federal, state, and local benefits, including healthcare, education, housing, employment, pensions, disability compensation, and burial benefits. * Lead claims assistance efforts by preparing, filing, monitoring, and tracking disability, pension, and survivor benefit claims with the Department of Veterans Affairs. * Gather and analyze evidence by collecting medical records, service documentation, and supporting materials required to substantiate claims. * Advocate on behalf of veterans by serving as a county liaison to the VA and representing clients throughout the claims and benefits process. * Navigate appeals processes by assisting veterans with denied claims and preparing documentation for appeals submissions. * Connect veterans to resources by linking individuals to community-based services, nonprofit organizations, job fairs, and support programs. * Conduct client interviews with veterans and family members to gather detailed information necessary for claims development and benefit eligibility. * Prepare and process claims by drafting and submitting benefits applications and disability rating claims in compliance with VA regulations. * Ensure compliance with organizational policies, standards, and applicable regulations while performing additional duties as assigned. What you bring: Professional and Education Credentials: Associate's degree in social service, human services, or closely related field AND two years of experience working with Veteran's to gather evidence and information in processing claims. Relevant work experience demonstrating required knowledge, skills, and abilities may substitute for educational requirements. Work experience is essential and cannot be replaced by additional education. Communication/Interpersonal Skills: * Strong Interviewing Skills: Ability to conduct compassionate, thorough interviews with veterans and family members to accurately gather sensitive personal, medical, and service-related information. * Clear Written Communication: Capable of drafting concise, accurate claim narratives, correspondence, and supporting statements for submission to the VA. * Advocacy and Trust-Building: Demonstrates empathy, professionalism, and cultural competence when working with veterans from diverse backgrounds, fostering trust during often complex and emotional processes. Technical / Industry Background * Knowledge of VA Systems and Regulations: Working understanding of VA disability compensation, pensions, education benefits, survivor benefits, and burial benefits is essential to ensure accurate guidance and claim preparation. * Experience with Electronic Claims Systems and Records Management: Ability to navigate VA portals, track claims, and maintain confidential records in compliance with privacy laws (HIPAA, VA standards). Additional Preferred Qualifications: * Military Service or Veteran Affiliation: Firsthand understanding of military culture enhances rapport and credibility when assisting veterans and service members. * Knowledge of Community Resources: Familiarity with local housing, employment services, healthcare providers, job fairs, and nonprofit resources to connect veterans with comprehensive support beyond VA benefits. * Bilingual Skills: Ability to communicate effectively with non-English-speaking veterans and families to improve access to benefits and services. For the complete job description: For more information about Human Services: *************************************************************** * Who May Apply: This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills. * This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA) * Non-represented and covered under the Kitsap County Personnel Manual. * Prior to employment, the successful candidate must: * Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications. * Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting. * Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration. * Criminal Conviction Standards: The successful incumbent will or may have unsupervised access to children under 18 years of age, a vulnerable adult, or a vulnerable person, or access to a secured/confidential facility or computer system(s). As a result, Kitsap County will be conducting an extensive criminal background check by law enforcement agencies, which may include fingerprinting. * Driving Requirements * The successful incumbent must meet the driving requirements of this position and submit a copy a current driving record/abstract (from state of residency) to review for eligibility to drive for Kitsap County prior to employment. The successful incumbent must obtain a valid Washington State Driver's License prior to hire and maintain a satisfactory driving record as outlined in the Kitsap County Vehicle Use Policy. This position is categorized as: * Category 2: Driver operates a personal vehicle as an essential function for official County business. * Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office. * Work hours for this position are M-F 8:00 am - 12:00 pm, however flexibility for the program is required. * This posting may be used to fill future openings. * Only authorized employees and hiring authorities have access to the application materials submitted. Per RCW 42.56.250, all applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant are exempt from public inspection.
    $50k-63k yearly est. 5d ago
  • Member Service Representative (Part-Time) - Bremerton

    Navy Federal 4.7company rating

    Member service representative job in Bremerton, WA

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday: hours based on business needs. Part Time hours are typically 20-25+ hours a week. (Please note during training longer hours will be required). Location: 7058 WA - 303 Suite A & B, Bremerton, Washington 98311 Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************. Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned
    $34k-41k yearly est. Auto-Apply 20h ago
  • Financial Services Representative I, II, Senior

    Global Credit Union 3.6company rating

    Member service representative job in Renton, WA

    Reports to: Varies by location Functions Supervised: None Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. Build meaningful relationships by participating in branch promotions and community events, as assigned. Work effectively in a team environment across all organizational levels. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Financial Services Representative I (Category 15): $42,254 - $60,844 annually Financial Services Representative II (Category 14): $45,633 - $66,624 annually Senior Financial Services Representative (Category 13): $49,284 - $73,391 annually Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer
    $49.3k-73.4k yearly Auto-Apply 60d+ ago
  • Federal Way Universal Representative - Weekdays Only - New Accounts & Consumer Loans

    Qualstar Credit Union

    Member service representative job in Federal Way, WA

    About Qualstar: Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization. We are 70,000 strong members headquartered in Bothell, WA, with 130 employees. We proudly specialize in providing financial services to hardworking union members through their labor union association. We have a history of valuing staff at all levels, and staff satisfaction scores that prove it! About the Role: We are excited to welcome an enthusiastic Member Relationship Representative (MRR) to our branch team! In this role, you'll provide personalized financial guidance to members, open new accounts, take loan applications, and troubleshoot member needs. You'll play a key role in identifying the right financial solutions for our members and building relationships that improve their financial lives. What You'll Do: As an MRR, you'll be a trusted partner for our members: * Educate and guide members on financial products tailored to their needs. * Open new accounts, process consumer loan applications, and assist with financial solutions. * Conduct new member onboarding, ensuring they feel supported through regular follow-ups. * Engage members in-person and by phone to provide exceptional service. * Support branch operations, handle teller transactions, and address inquiries with accuracy and professionalism. * Collaborate with team members and other departments to achieve shared goals. Our Ideal Candidate: You thrive on connecting with people, finding creative financial solutions, and contributing to a team. If you're confident in sales, excel in communication, and enjoy problem-solving, this could be the perfect fit for you! Why Join Us? We offer an exceptional workplace with benefits designed for your growth and work-life balance: * A Purpose-Driven Organization: Be part of a financially strong, not-for-profit team focused on giving back to members. * Career Growth Opportunities: Advance at the pace you grow! With three levels of advancement, your progress depends on your skills-not someone else leaving. * A Team That Rewards Collaboration: Our monthly incentive bonuses, averaging $300-$500, are designed to reward individual contributions that support the success of the entire team. Your efforts will be recognized, and you'll be compensated beyond your base pay for helping us achieve our shared goals. * Comprehensive Benefits: Generous medical, dental, vision, and life insurance as well as paid federal holidays. * Retirement Security: 401K contributions made on your behalf, plus matching options. * Work-Life Balance: Set schedules with no Saturday work so you can enjoy stability and quality time outside of work. * Paid Leave: Vacation and sick leave to support your well-being. * Additional Perks: Employee loan discounts, free parking, a casual dress code (jeans and tennis shoes welcome), and we make sure your day-to-day experience is both comfortable and rewarding. Hear From Our Members: "The passion Qualstar staff show when helping members is why I keep coming back. My representative went above and beyond to help me with my car loan and provided solutions I didn't know were possible. You can tell they truly care about their members!" Next Steps: If you're ready to join a team where you can make a difference and grow your skills, apply today! Tell us about yourself and how you can contribute to improving our members' financial lives. Qualstar Credit Union is an Equal Opportunity Employer
    $37k-47k yearly est. 11d ago
  • Member Service Associate (Teller)

    Gesa Credit Union

    Member service representative job in Chehalis, WA

    Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About-Gesa Credit Union Role Summary: The Member Service Associate (MSA) uses exceptional customer service skills and entry-level knowledge of products and services, banking policies and procedures, and financial literacy, to serve as a resource to members. The MSA performs routine member transactions and escalates more complex transactions to more senior-level positions within the branch. The MSA actively looks for opportunities to deepen member relationships while performing teller transactions, account maintenance, digital banking assistance, and other member needs. Member Service Associates are proactive in referring, following up, and contacting members through phone calls and other communication methods. What You Will Be Doing: * Provide exceptional member service to all whom we serve. * Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Complex concerns are escalated to more senior level positions. * Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members. * Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures. * Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate. * Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships. * Ensure branch equipment is always working properly and escalates non-repairable issues to leadership. * Perform transactions and service requests on member accounts in an accurate and timely manner. * Accurately follow all cash handling procedures and balances cash drawer at the end of every shift * Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act * Assist members with Digital Banking enrollment, navigation, resets, and maintenance. * Assist members with routine fraud disputes. About You: * Professional written and verbal communication * Make sound decisions that minimizes risk in a timely manner. * Ability to ask open-end and clarifying questions to understand member needs and deepen relationships. * Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership. * Respect and support all areas of diversity in the workplace and our membership. * Complete assigned training programs in timely and accurate manner * Participate in and support a team environment. * Meet or exceed established service levels, job performance, and organizational goals. * Constantly adapt to changing priorities with a positive attitude * Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work * Exercises the utmost discretion and sensitivity when assisting with member transactions.
    $29k-52k yearly est. 19d ago
  • New Accounts Representative

    Heritage Bank 4.4company rating

    Member service representative job in Kent, WA

    Heritage Bank currently has an exciting opportunity to join our organization! At Heritage Bank we are committed to delivering exceptional financial services to our customers. The Kent Branch is seeking a new accounts representative to help customers meet their financial goals by providing exceptional customer service, opening new accounts, and actively participating in branch sales activities. This position is Full Time; typical schedule is Monday - Thursday 8:30 a.m.- 5:15 p.m. Friday 8:30 a.m.- 5:45 p.m Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully onsite in Kent, WA. Base Salary Range: Level I - $20.00 - $23.84 - $28.61 per hour Level II - $20.50 - $25.62 - $30.75 per hour Depending on qualifications and experience, New Accounts Representative I or II may be considered. The Role at a Glance: Build and maintain strong business relationships with all customers and prospective customers through established customer service and sales standards. Open new accounts in accordance with all account opening and account ownership verification procedures and compliance requirements. Actively grow and cross-sell business transaction accounts as well as all bank products and services. Partner with other lines of business to meet customer needs and to achieve established production goals. Develop and maintain an in-depth knowledge of current Bank products and services. Maintain confidentiality when handling customer requests and transactions. Ensure compliance with applicable regulatory requirements and internal policies and procedures. Participate in branch functions and community activities to promote the Bank's image and growth. Receive checks and cash for deposit, verify amounts and endorsements, enter all necessary information in data processing system, issue receipts, cash checks and pay out money upon verification standards and balance in an accurate and complete manner. Place holds on accounts as required and completes appropriate documentation for holds placed. Core Skills and Qualifications: Level I: 1+ years recent new accounts and relationship selling experience, demonstrating working knowledge of new account documentation and compliance in a financial services industry - required. Level II: 2+ years' recent new accounts and relationship selling experience, demonstrating working knowledge of new account documentation and compliance in a financial services industry required. In-depth working knowledge of related statutory banking and compliance regulations, operational policies and procedures and the Bank's products and services. Detail oriented with strong organizational, problem solving and time management skills Ability to read, write, speak and understand English well. Excellent written and oral communication skills. Multi-lingual (Spanish) is a plus, but not required. Understanding and working knowledge of core processing/operating systems, i.e., Fiserv, DNA; with the ability to learn and adapt to new technologies quickly. The position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re-registration thereafter. Valid driver's license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training. Working Environment/Conditions: Climate controlled office environment. Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule. . May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Ability to stand or sit for extended periods of time and duration of shift. Ability to occasionally kneel, reach, bend, push, pull and carry. Occasional lifting to independently move or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs. At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked. To view Benefits Summary : Apply > Current Openings > position > attachment. The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. Heritage Bank is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. Job applicants have certain legal rights. Please click here for information regarding these rights. If you need assistance completing the online application, please email: ******************************* Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. ##JobCategory:Retail Banking## ##Street:415 W James St## ##City:Kent## ##State:WA## ##ZipCode:98032## ##Internal:false## *mon Key words: Personal Banker, Universal Banker, Financial Services Associate, Consumer and Business Accounts, New Accounts Associate, Financial Advisor experience
    $20.5-25.6 hourly Auto-Apply 60d+ ago
  • Shared Services Specialist Candidate Bank

    University of Washington 4.4company rating

    Member service representative job in Seattle, WA

    UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. Shared Services Specialists play an important role in UW's success as a global leader in education, research and health care. In this collaborative role, you would be part of a Shared Services Unit (SSU), using Workday Finance to provide a mix of financial budgetary and human capital management services to multiple units within a school, college or UW campus. This candidate bank is recruiting for Shared Services Specialist (SEIU Local 925 Clerical Nonsupervisory) vacancies that are or may become available at UW Bothell, UW Seattle and UW Tacoma. If you are interested in Shared Services Specialist positions in UW Medicine, please click here to search for current vacancies. JOB RESPONSIBILITIES Shared Services Specialists perform a variety of functions including: Advise client units on fiscal, procurement, travel, accounts receivable, HR/payroll, grant pre-award, grant close, accounting, and other policies and procedures as determined by Shared Services leadership; Complete transactions on behalf of client units in one or more of the following areas: accounting, procurement, travel, accounts receivable, HR/payroll, grant pre- and post-award, and other areas as determined by Shared Services leadership; Analyze fiscal data and report on trends to client units and/or central offices; Develop procedures for implementation, execution, control and review/audit of fiscal operations; Analyze customer service data and other performance metrics to recommend improvement initiatives to shared services colleagues and leadership/governance; and Independently and/or collaboratively research College, UW, State, and Federal processes and policies as appropriate to business needs; Perform other related duties as required. MINIMUM QUALIFICATIONS Bachelor's Degree and two years of work experience in fiscal, accounting, or payroll experience. HOW THIS CANDIDATE BANK WORKS This candidate bank is used to prequalify candidates for current and future Shared Services Specialist job openings. If you meet the minimum requirements, you will receive email notices when Shared Services Specialist positions become available that includes a link to apply. The email will include the name of the hiring department, a detailed job description, the work location, additional job requirements (if any) and other details about the position. You can withdraw from the candidate bank at any time from your candidate record. Compensation, Benefits and Position Details Pay Range Minimum: $54,732.00 annual Pay Range Maximum: $73,608.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit ****************************************************** Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at ************ or **********. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
    $54.7k-73.6k yearly 4d ago
  • Financial Services Representative I, II, Senior

    Global Credit Union 3.6company rating

    Member service representative job in Puyallup, WA

    Reports to: Varies by location Functions Supervised: None Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. Build meaningful relationships by participating in branch promotions and community events, as assigned. Work effectively in a team environment across all organizational levels. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Financial Services Representative I (Category 15): $42,254 - $60,844 annually Financial Services Representative II (Category 14): $45,633 - $66,624 annually Senior Financial Services Representative (Category 13): $49,284 - $73,391 annually Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer
    $49.3k-73.4k yearly Auto-Apply 60d+ ago

Learn more about member service representative jobs

How much does a member service representative earn in Olympia, WA?

The average member service representative in Olympia, WA earns between $28,000 and $45,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Olympia, WA

$35,000

What are the biggest employers of Member Service Representatives in Olympia, WA?

The biggest employers of Member Service Representatives in Olympia, WA are:
  1. America's Credit Union
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