Mortgage collector vs collections, customer service

Differences between mortgage collector and collections, customer service duties and responsibilities

Mortgage collector example responsibilities.

• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Follow rules and regulations of the FDCPA to ensure all transactions are done within the proper guidelines.
• Answer any billing questions or issues regarding the account using knowledge of the FDCPA laws and light skip tracing.
• Develop effective partnerships with non-profit organizations and community developments to improve origination of affordable housing loans for first time home buyers.
• Prepare financial paperwork and set up ACH and credit card for recurring payments.
• Resolve mortgage/car/home equities and over draft accounts.

Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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