Network support manager vs desktop support analyst

Differences between network support manager and desktop support analyst duties and responsibilities

Network support manager example responsibilities.

• Manage internal and external DNS, routers, and network distribution hardware.
• Manage EDMC's TCP/IP base wide-area network that provide centralized access to the company's financial and student information systems.
• Support development efforts by constructing test environments, installing operating systems, managing firewall configuration.
• Implement an automate electronic PC inventory collection tool that provide mechanism to manage PC assets.
• Manage network security including firewalls, penetration testing, patching and physical security of the environment.
• Manage and align short- and long-term operational strategy and initiatives in carrier transport and IP applications.
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Desktop support analyst example responsibilities.

• Manage LAN infrastructure configuring and maintaining all network hardware devices.
• Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
• Configure several software applications for use in CITRIX XenApp.
• Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
• Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
• Complete Citrix training for installation and maintenance of computer servers.
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