Network support manager vs network support technician

Differences between network support manager and network support technician duties and responsibilities

Network support manager example responsibilities.

• Manage internal and external DNS, routers, and network distribution hardware.
• Manage EDMC's TCP/IP base wide-area network that provide centralized access to the company's financial and student information systems.
• Support development efforts by constructing test environments, installing operating systems, managing firewall configuration.
• Implement an automate electronic PC inventory collection tool that provide mechanism to manage PC assets.
• Manage network security including firewalls, penetration testing, patching and physical security of the environment.
• Manage and align short- and long-term operational strategy and initiatives in carrier transport and IP applications.
Show more

Network support technician example responsibilities.

• Assist in managing Nortel CS1000 phone system.
• Manage a technician scheduling system base on Linux.
• Manage SQL database moves, updates, backups, for end users ,.
• Manage circuit provisioning, customer contact, order tracking, IP allocation and task management databases.
• Manage all VoIP technology and phone configuration.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
Show more