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Network technical analyst vs help desk analyst

The differences between network technical analysts and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network technical analyst and a help desk analyst. Additionally, a network technical analyst has an average salary of $72,696, which is higher than the $37,318 average annual salary of a help desk analyst.

The top three skills for a network technical analyst include switches, windows server and technical support. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Network technical analyst vs help desk analyst overview

Network Technical AnalystHelp Desk Analyst
Yearly salary$72,696$37,318
Hourly rate$34.95$17.94
Growth rate5%10%
Number of jobs122,80787,591
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 50%
Average age4342
Years of experience22

Network technical analyst vs help desk analyst salary

Network technical analysts and help desk analysts have different pay scales, as shown below.

Network Technical AnalystHelp Desk Analyst
Average salary$72,696$37,318
Salary rangeBetween $51,000 And $103,000Between $26,000 And $52,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Pacific Investment Management Company LLC
Best paying industry-Government

Differences between network technical analyst and help desk analyst education

There are a few differences between a network technical analyst and a help desk analyst in terms of educational background:

Network Technical AnalystHelp Desk Analyst
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 50%
Most common majorComputer ScienceComputer Information Systems
Most common collegeUniversity of PennsylvaniaStanford University

Network technical analyst vs help desk analyst demographics

Here are the differences between network technical analysts' and help desk analysts' demographics:

Network Technical AnalystHelp Desk Analyst
Average age4342
Gender ratioMale, 82.3% Female, 17.7%Male, 71.8% Female, 28.2%
Race ratioBlack or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 8.8% White, 64.4% American Indian and Alaska Native, 0.3%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between network technical analyst and help desk analyst duties and responsibilities

Network technical analyst example responsibilities.

  • Plan, configure and install new desktop computers, achieving standardization for workstations.
  • Configure Cisco high end and low end routers and switches upon implementation of installation.
  • Upgrade routers and switches to a standard code level in order to implement security policies while being the project leader.
  • Support largest UC VOIP conversion project in the nation.
  • Install and maintain ISDN lines which transverse both IVG and VoIP networks.
  • Support a combination of MPLS and VPLS and VPN to remote locations.
  • Show more

Help desk analyst example responsibilities.

  • Used Java script for client side validations and to achieve other client-side functionality.
  • Manage TCP/IP base campus data communications facilities.
  • Manage security, reliability, and configurations for data backup and recovery for client workstations.
  • Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
  • Analyze and resolve issues with Linux and Java base POS systems.
  • Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.
  • Show more

Network technical analyst vs help desk analyst skills

Common network technical analyst skills
  • Switches, 8%
  • Windows Server, 6%
  • Technical Support, 5%
  • Routers, 5%
  • Network Issues, 5%
  • Network Operations, 4%
Common help desk analyst skills
  • Customer Service, 15%
  • Troubleshoot, 9%
  • Technical Support, 6%
  • Phone Calls, 4%
  • Remote Desktop, 3%
  • Technical Issues, 3%

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