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How to hire an operation support analyst

Operation support analyst hiring summary. Here are some key points about hiring operation support analysts in the United States:

  • In the United States, the median cost per hire an operation support analyst is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • Human Resources use 15% of their expenses on recruitment on average.
  • On average, it takes around 12 weeks for a new operation support analyst to become settled and show total productivity levels at work.

How to hire an operation support analyst, step by step

To hire an operation support analyst, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a operation support analyst:

Here's a step-by-step operation support analyst hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write an operation support analyst job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new operation support analyst
  • Step 8: Go through the hiring process checklist

What does an operation support analyst do?

Operations support analysts' primary duty is to make sure the business operates efficiently and effectively in meeting the customer's needs. To determine this, they may perform surveys and other forms of gathering information to identify the specific areas the business can enhance. They use relevant data to develop strategies that would help make the business effective and efficient. Also, their responsibilities include producing written reports, fixing equipment, and providing answers to customers' queries. Relevant training is required in different industries, so job seekers need to have strong analytical and mathematical skills.

Learn more about the specifics of what an operation support analyst does
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  1. Identify your hiring needs

    Before you start hiring an operation support analyst, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    An operation support analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, operation support analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

    The following list breaks down different types of operation support analysts and their corresponding salaries.

    Type of Operation Support AnalystDescriptionHourly rate
    Operation Support AnalystComputer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more$22-46
    Analyst LeadThe duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials... Show more$35-58
    Systems AnalystA systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes... Show more$27-46
  2. Create an ideal candidate profile

    Common skills:
    • Operations Support
    • Customer Service
    • PowerPoint
    • Management System
    • Data Analysis
    • Data Entry
    • Strong Analytical
    • CRM
    • SME
    • Technical Support
    • HR
    • PC
    • Application Support
    • SharePoint
    Check all skills
    Responsibilities:
    • Have experience in managing environments where java base interfaces run in SOLARIS/LINUX containers.
    • Monitor and manage mainframe computers.
    • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
    • Provide technical UNIX and Linux support in a professional manner.
    • Perform PC maintenance, repair, and hardware/software installation and upgrades, to include dial-up networks and software problem resolution.
    • Implement MOF in the project in line with ITIL.
    More operation support analyst duties
  3. Make a budget

    Including a salary range in your operation support analyst job description helps attract top candidates to the position. An operation support analyst salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

    For example, the average salary for an operation support analyst in South Carolina may be lower than in California, and an entry-level operation support analyst usually earns less than a senior-level operation support analyst. Additionally, an operation support analyst with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

    Average operation support analyst salary

    $67,708yearly

    $32.55 hourly rate

    Entry-level operation support analyst salary
    $47,000 yearly salary
    Updated January 21, 2026

    Average operation support analyst salary by state

    RankStateAvg. salaryHourly rate
    1California$89,505$43
    2Connecticut$79,191$38
    3Missouri$71,107$34
    4Oregon$70,282$34
    5Texas$68,763$33
    6District of Columbia$68,249$33
    7New Jersey$67,408$32
    8Arizona$66,703$32
    9New York$66,024$32
    10Massachusetts$64,121$31
    11Georgia$63,845$31
    12Michigan$62,109$30
    13Minnesota$61,702$30
    14Illinois$61,354$30
    15Florida$60,681$29
    16Kansas$59,128$28
    17Colorado$58,273$28
    18Maryland$58,248$28
    19Utah$58,021$28
    20Idaho$57,545$28

    Average operation support analyst salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1McKinsey & Company Inc$99,035$47.6151
    2Meta$96,775$46.5379
    3BNY Mellon$88,214$42.4120
    4Workday$87,165$41.911
    5Envestnet$86,342$41.512
    6Visa$86,289$41.4910
    7HP$85,924$41.3110
    8Microsoft$85,856$41.2816
    9Citi$85,400$41.0664
    10Ross Stores$84,839$40.7916
    11Guidehouse$84,305$40.5356
    12JPMorgan Chase & Co.$82,518$39.67135
    13Macy's$81,433$39.15296
    14MUFG EMEA$81,266$39.07
    15Battelle$81,248$39.064
    16Booz Allen Hamilton$81,091$38.9963
    17Signature Bank$80,986$38.94
    18HSBC Bank$80,247$38.582
    19Splunk$79,111$38.03
    20BMO Capital Markets$77,503$37.269
  4. Writing an operation support analyst job description

    An operation support analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an operation support analyst job description:

    Operation support analyst job description example

    THIS POSITION ALLOWS FOR UP TO 2 DAYS REMOTE WORK A WEEK

    Guard Enterprise Cyber Operations Support (GECOS) - CND Analyst - Digital Media Analyst

    We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

    GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

    GDIT has an opening for a CND Analyst - Digital Media Analyst position supporting the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.

    The CND Analyst - Digital Media Analyst will:

    • Responsible for evidence collection and forensic analyses of devices to identify, reverse engineer, and de‐obfuscate content related to cybersecurity incidents, such as malicious content.

    • Works closely with ARNG CIRT and SOC to coordinate and communicate findings and continuously improve forensic analysis techniques to incorporate lessons learned and industry best practices.

    • Performs work under supervision, as necessary.

    QUALIFICATIONS:

    Required Skills and Experience:

    • Possess the appropriate baseline certification(s) to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II (CompTIA Security+ or higher)

    • An active SECRET DoD clearance or higher

    Desired Skills and Experience:

    • Cisco Certified Network Professional (CCNP)

    #GECOS

    Scheduled Weekly Hours:

    40

    Travel Required:

    Less than 10%

    Telecommuting Options:

    Hybrid

    Work Location:

    USA VA Falls Church

    Additional Work Locations:

    COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
  5. Post your job

    There are a few common ways to find operation support analysts for your business:

    • Promoting internally or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to meet candidates with the right educational background.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.
    Post your job online:
    • Post your operation support analyst job on Zippia to find and recruit operation support analyst candidates who meet your exact specifications.
    • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
    • Post a job on free websites.
  6. Interview candidates

    Recruiting operation support analysts requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

    It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

    Sometimes, it's not enough to interview operation support analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

    • TestDome
    • CodeSignal
    • Testlify
    • BarRaiser
    • Coderbyte

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new operation support analyst

    Once you've decided on a perfect operation support analyst candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

    It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

    To prepare for the new operation support analyst first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
    Sign up to download full list

How much does it cost to hire an operation support analyst?

Before you start to hire operation support analysts, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire operation support analysts pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

The median annual salary for operation support analysts is $67,708 in the US. However, the cost of operation support analyst hiring can vary a lot depending on location. Additionally, hiring an operation support analyst for contract work or on a per-project basis typically costs between $22 and $46 an hour.

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