Patient care coordinator jobs in Asheville, NC

Full-time Description Asheville Dental Associates is dedicated to providing exceptional dental care. We believe that every patient deserves an incredible dentist who possesses both extensive knowledge and the ability to explain specific needs clearly and understandably. As a Patient Care Coordinator (VA Coordinator), you will play a crucial role in ensuring our patients receive comprehensive care, a smooth transition and positive experience from check-in to check-out, ensuring all pre-authorizations are approved by VA, and reviewing treatment with patients. Key Responsibilities: Patient Interaction Serve as the first point of contact for patients, welcoming them warmly and addressing their needs professionally and empathetically. Answer phone calls, triage issues, and handle patient requests, concerns, and complaints in a friendly and efficient manner. Discuss treatment plans, estimated insurance coverage, and patient balances clearly with patients. Scheduling and Coordination Schedule appointments and manage the daily schedule to optimize efficiency and capacity. Ensure all patients are scheduled for follow-up appointments at the end of their visit. Work on continuing care, hygiene recall, and overdue treatment lists. Create and send pre-authorizations to VA Community Care for all veteran patients. Payment Handling: Determine estimated patient co-pays, deductibles, and other expenses prior to appointments and document them accurately. Accept and record payments made at the time of service, via mail, and over the telephone. Present payment options to patients with third-party services and make necessary arrangements according to practice protocols. Pre-Appointment Preparation: Ensure all necessary radiographs, lab cases, paperwork, and other information are updated and complete prior to patient appointments. Verify that medical clearances are received if needed before appointments. Ensure all insurance is verified prior to appointments. Verify all VA patients have proper approvals prior to appointment date and time. Administrative Support: Send requested records to patients and update patient files. Check in lab cases and document appointments with pertinent information. Maintain active communication with VA Community Care in regard to patients' appointment date/times as well as next steps in treatment. Perform any other duties as assigned. Qualifications: Proficiency with Denticon software is required. Strong phone and scheduling skills. Dental Experience REQURIED Dental Insurance knowledge is required. Excellent communication and interpersonal skills. Ability to manage multiple tasks efficiently and effectively. Benefits: Health, Dental, Vision, and Life Insurance 401(k) Paid Time Off (PTO) and Holiday Pay Competitive pay Schedule: Practice Hours Monday-Thursday 8am-4pm. Administrative staff required to be at office by 7:30am Friday 8am-1pm. Administrative staff required to be at office by 7:30am

Job Details 95 00 Corporate - Asheville, NC Fully Remote Admin - ClericalDescription Patient Services Representative is responsible for collection processes related to medical accounts within the Central Billing Office. Proactively work assigned accounts to maximize accurate and timely payment from patient. Observe company policies, and all applicable laws. Familiarity with regulations regarding the collection of medical bills and patient balances is essential. Exceptional internal and external customer service skills required. Responsibilities include, but are not limited to, the following: Monitor collection dollars by Hub to maximize productivity and reduce overall delinquent accounts. Send correspondence to patients in delinquent status. Answer/respond to calls and/or correspondence related to patient balances. Analyze and interpret reasons for patient balances from EOB (deductible, co-insurance, co-payment). Document all work and calls performed in database system. Recordkeeping of collection and status of accounts. Strong and accurate data entry skills. Coordinate patient payment arrangements when possible. Record patient payments by phone. Provide receipt upon request. Contribute a team effort by accomplishing individual/departmental goals to remain efficient and actively promote Allergy Partners culture. Involve Patient Services Representative, Team Lead when additional support is required to perform job duties. Other Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice to protect Central Billing Office operations by keeping information confidential. Maintains detailed knowledge of practice management and other computer software as it relates to job functions. Attends OSHA, HIPAA, and OIG training programs as required. Attends all meetings as requested including regular staff meetings. Attends Medicare and other continuing education courses as requested. Pursue and participate in education to remain current with changes in the Healthcare industry. Performs any additional duties as requested by management. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Physical demands are moderate with occasional lifting of items weighing approximately 20-30 pounds. Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and vision must be correctable to normal range to record, prepare, and communicate appropriate reports. Typical Working Conditions Normal office environment. Occasional evening or weekend work. Qualifications EDUCATIONAL REQUIREMENTS: High school diploma or GED equivalent. Healthcare or related experience required. QUALIFICATIONS AND EXPERIENCE: One to three years of experience in general office administration and previous collection experience. Ability to speak Spanish and previous billing coding experience, a plus. Excellent communication skills, both written and oral. Proficient computer skills including word processing, and data entry. Familiar with Microsoft Office, Excel, and Outlook as email is an important communication tool. Must have ability to communicate professionally and effectively with customers, management, and co-workers. Work in a fast-paced office environment, and sit for long periods of time in front of computer while talking on the phone throughout entire workday. Ability to handle daily stressful situations due to the nature of the job, as well as work independently and stay focused on task at hand. Prioritize, problem solve, and multi-task. Work closely with other staff to identify, resolve, and share information regarding patient payment trends and problem areas.

Benchmark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Greer, SC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. *Hiring for ALL locations: South Asheville, West Asheville, North Asheville and Johnson City* ~ Full-time & Part-time opportunities available ~ The Opportunity Full time opportunities available - Wednesday-Saturday Part time opportunities available - 2-3 days and must be available Saturdays Competitive Pay- $15 - $19/hr DOE + BONUS Potential PTO Weekend availability needed What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! ‘Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures, and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

The Patient Services Coordinator (PSC) serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. The PSC will provide excellent clinician and patient support in a pleasant working environment that embody our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm. A detailed description of role responsibilities are outlined below. Administrative Responsibilities: • Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals within 1 business day • Learn, become proficient and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal) • Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean • Adhere to the Missed Visit Report SOP responsibilities as outlined • Adhere to the Medical Records Policies and Procedures responsibilities as outlined • Coordinate lunches with pharmaceutical representatives and Center Directors on center calendar • Order center and clinical supplies • Maintain current stock of clinician appointment cards • Check email and respond to received emails and Teams messages • Attend all meetings and trainings as assigned Responsibilities to Clinicians: • Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format • Forward all important patient or referring clinician correspondence to clinician in timely manner • Task MST messages that need their attention (medication related questions) • Process and send out pharmacogenetic testing • Process and send out drug screens • Administer computerized testing for patients and upload results (CNS-VS and Qb) • Confirm that Center calendar is current with team member time off requests Patient Responsibilities: • Greet patients professionally and respectfully upon entering by adhering to the MPCC Service Excellence Standards • Check- in patients and ensure clinician is notified of patient's arrival • Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) < OR> • Confirm each patient's demographic information at each visit (insurance, address, phone number, email) • Collect the patient's payment for DOS, existing balance and any other payment required. • Upload patient notes, information, etc. into the patient's charts in AMD • Notify Prior Authorization department of any requests and follow up as needed • Prepare, scan, transmit letters and/or documentation as needed • Manage wait list for patients requesting a sooner appointment • Schedule and reschedule appointments as necessary Requirements for Position: • Travel to different locations and act as additional coverage as needed (primarily float position) • Excellent communication skills, both verbal and written • Organized with an ability to multi-task • Ability to maintain calm and professional demeanor in potentially stressful situations. • Ability to problem solve • At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. Work Environment: While performing the essential functions of the job, the team member comes in contact with patients in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations. Monday-Friday 8:00-5:00

Get to know Thompson! Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson's continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. What will you do as a Foster Care Coordinator? As a Foster Care Coordinator in the Foster Care department, you will support, guidance, coordination, and intervention to their assigned youth and families in the Foster Care program. Performance will be measured by your individual outcomes, achieving your individual targets/goals, your contribution to your overall program team/department and your buy-in to the culture of the organization. A typical day as a Foster Care Coordinator includes being punctual, arriving on time, and being prepared. Displaying trauma informed practices and principles in your interactions with customers, with peers and with leadership. Ensuring documentation for all foster children meets regulatory compliance, manage the entire health record, and ensure treatment plans and authorizations are all adhering to policy and providing effective crises response as needed. What does this position offer? Starting Pay Range: $21.00-$22.50 hourly Fantastic Full-time benefits… 3 weeks paid time off (PTO) first year plus 10 paid holidays! Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options 401K Match Education Reimbursement Referral Bonus Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans Paid time off for volunteering in the community Free EAP services Mileage Reimbursement iPhone and Laptop provided for eligible roles Multiple opportunities for growth Requirements Minimum Qualifications/Requirements: Must have a valid Driver License and meet any credentialing, licensing, and privileging standards as it pertains to the department you are in. Education requirement for this individual contributor role is: Bachelor's Degree in social work or relate field A minimum of 2 years of relevant professional experience Proficient in Microsoft Office Suite application software, excellent written and oral communication skills. Meets designation as a Qualified Professional in NC. Located in the Catawba, McDowell or Burke Counties. All potential job candidates must pass a drug screening test, and an extensive background check is required. You're the right fit for the Foster Care Coordinator position if… You have a passion for working with youth & adolescents! You enjoy knowing you're making an IMPACT on the lives of others! EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! The Foster Care Coordinator plays a vital part to the company structure. Join Us! If your qualifications meet the requirements of the job and you want to be part of a winning culture, don't delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify and Diana Screen for Florida locations. #TCFFJOBS

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away! *Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship's evaluation of pay, which is a consideration of job experience, certifications, etc.* Continue your career in a role that allows you to ensure all patients' needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish. Here are some of the job duties you will perform: Exhibits outstanding customer service with the patient as a number one priority Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment. Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment. Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures. Assures timely response to third party payers requests for additional information. Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients. Coordinates with other co-workers and offices to verify referrals and radiography. To be considered for this role, you need to have the following qualifications: High school diploma (or equivalent) and prior experience working in a medical or dental office Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products Demonstrated level of comfort with and ability to quickly learn new software programs and EMR Some of our preferred qualifications are: Associates or Bachelor's degree in healthcare administration (or related field) 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling Experience with financial counseling in a medical office

Patient Coordinator - Ready to love where you work? Look no further! At ProGrin Dental, we're not just fixing teeth - we're changing lives. We're a value-driven, people-obsessed dental group committed to delivering unforgettable patient care and building a workplace where our team thrives. Our patients are treated like family, and we strive to create unforgettable experiences by delivering unreasonable hospitality! We're growing and looking for an energetic, compassionate Patient Coordinator who thrives in a team environment and wants to develop their skills and their career. What Makes ProGrin Different? 4-6 weeks PTO Wellness Program- Our team members take home an average of $1,871.65 more each year by participating! Health & life insurance 401K with 4% match Paid birthday off Figs uniforms Mentorship & growth training (we invest in YOU!) Bonus opportunities for patient & team referrals Fun culture - We work hard and play hard! Themed dress-up days, office parties, quarterly outings, and more! Supportive doctors who work with you, not above you What You'll Do: Patient Experience & Administrative Duties Answer and respond to telephone inquiries professionally and efficiently. Confirm and schedule patient appointments with accuracy. Verify and update patient insurance and financial records. Ensure all necessary patient forms and consents are completed and filed properly. Assist patients with financial arrangements and explain payment options. Process insurance claims and follow up on outstanding claims. Collect copayments and outstanding balances at the time of service. Monitor accounts receivable and support collections as needed. Travel between offices to help our teams as needed You're a Great Fit If You: Have a high school diploma + one year of dental office experience or customer service Love people and have a heart for service Have great communication skills and are detailed-oriented Want a career , not just a job Value personal growth and team collaboration Not a Fit If: You prefer working alone You dislike fast-paced team environments You're not comfortable communicating closely with patients Success in This Role Looks Like: Patients leave smiling, cared for, and confident You stay organized, on-time, and ready to support your team You grow into more advanced responsibilities and leadership You become a culture champion in the office Ready to Apply? We'd love to meet you. Click "Apply Now" to join a team where culture, purpose, and growth come standard. Watch our video to hear more! Check us out on Facebook to see how much fun we have!

Blue Ridge Health is currently seeking a Behavioral Health Centralized Scheduler to be part of our Behavioral Health Team in Clyde, NC. What We Offer You: A competitive benefits plan, including Medical, Dental and Vision Company sponsored life insurance and short and long-term disability coverage 403(b) retirement account with company matching Supplemental accident insurance available 9 paid holidays per year PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!) What You'll Do: The Behavioral Health Centralized Scheduler is an integral member of the behavioral health team of BRH and works in cooperation with the BH team members to manage routine and crisis scheduling and rescheduling. Responsibilities include: Schedule and reschedule appointments in collaboration with clients. Track missed appointments and engage clients with curiosity and compassion to explore possible barriers to attending, sharing themes and concerns with Behavioral Health leadership to improve system-level access. Build, apply, and update scheduling templates within the electronic health record (EHR) to support timely and coordinated access to care. Coordinate internal crisis-related appointment scheduling using a calm, supportive, and client-centered approach, while following established protocols. Responsible for proper maintenance of all electronic medical record information related to the scheduling process. Assists providers in requesting health records when needed. Protects the confidentiality of clients and their records at all times by complying with the BRH patient confidentiality policy. Direct individuals accordingly to all different departments to ensure they receive the proper assistance needed. Enhance access to services by regularly reviewing provider schedules and filling available appointment openings in a way that maintains client choice and supports timely care. Maintains a close working relationship with Behavioral Health team members to promote smooth operations, clear communication, and high-quality client experiences across service lines. What We're Looking For: High school diploma or equivalent required. Bilingual - Spanish language, preferred. Experience with electronic medical record systems and/or previous referral coordination preferred. Ability to organize, communicate and perform detailed functions required. Strong interpersonal skills About Blue Ridge Health: At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Primary Function Greets all patients, families, visitors and coworkers in a prompt, polite, and helpful manner and directs them, as necessary. Determine, verify, and explain CIHA eligibility to patients, check-in or registering patients for their visits, and answering all incoming calls to the facility. Answers the EBCI Tribal Option Member/Provider Services1800 number and effectively direct callers to the appropriate party, provide warm transfers when necessary and appropriate and provide external referral information to assist members/providers to get their needs met. Responsible for conducting patient interviews, distributing, and obtaining signatures for paperwork, entering pertinent information including demographic and insurance, verifying insurance eligibility, determining, verifying, and explaining services, and collecting co-pays if applicable. Receives complaint/grievance calls in a welcoming and supportive manner. Logs complaint/grievance information into the customer service platform and elevates complaint/grievance calls as appropriate to Tribal Option Management staff. Job Duties Patient Relations Duties Interviews patients to obtain pertinent patient registration information, i.e., demographic and insurance information and authorization to enable the Business Office to bill for health care services provided from all alternate resources, including the non-beneficiary service. Verifies all information collected for accuracy. Verifies insurance coverage through the health plan and determines applicable co-payment and collects co-payment if applicable. Creates and completes new charts in the BPRM Patient Registration System after researching and verifying that there is not an existing chart for the patient. This will include inpatient, outpatient, emergencies and after hour patients, dental patients, and mental health patients. Obtains and verifies the health records in the BPRM Patient Registration System for Medicaid, Medicare, and private/commercial insurance eligibility information for all patients seen prior to all clinic visits. Obtains signature for file on all required forms for alternate resource and contract health services prior to patients being seen in the clinics for billing purposes and/or contract health services eligibility. Makes corrections as necessary to improve the Patient Registration System. Updates PRC eligibility with proper documentation. Collects third party recipient health cards, obtains photocopies of the card and explains the program to the beneficiaries, i.e., why Medicare, Medicaid and/or Private Insurances will be billed for services they receive at the Cherokee Indian Hospital. Interviews patients to obtain information to initiate a new health record and/or communicate to Medical Records to reactivate a retire/stored record. Enters all information into the BPRM Patient Registration System and prints appropriate forms. Upon direction initiates all admitting forms to complete the admission with current patient data, including BPRM Patient Registration System. Initiates patient identification bands for admission. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries and files appropriately. Transcribes all new insurance information into the BPRM system in all the appropriate fields. Verifies if patient has NC BCBS, NC Medicaid, or other private insurance. Calls pending verification patients before appointments to remind of documentation to bring in i.e., driver's license, enrollment care, proofs of residency, etc. Obtains patient signature for Service Agreements, Notice of Privacy Practices, etc., scans forms signed by patients into VISTA. Documents MVA/WC in BPRM/RPMS by obtaining signatures for appropriate forms, giving clinic appropriate documents, obtaining police reports, entering appropriate benefit for coverage in order for the Business Office to bill correctly and alerts clinic staff. Documents all changes, updates on the notes page with date, and initials. Collects fees and co-pays from non-beneficiaries, prints register and credit card report at end of shift, maintains petty cash and turns all receipts and reports into Finance. Member/Patient Service Duties Answers eligibility questions for new patients or Members and lets the individual know what the benefits are based upon eligibility status. Answers the Member/Provider 1800 Tribal Option line consistently and provides information, warm transfers, and referral information as appropriate and necessary to ensure caller's needs are met. Member/Provider toll free number is to be answered during the CIHA Business Day defined as Monday-Friday 8:00-4:30, except for posted CIHA holidays. Follow approved Service Line scripts to ensure correct, consistent information is provided to the Member/Provider. Log every call received into the customer service platforms, CEEP and/or NCCARE360, to ensure appropriate documentation and resolution of all calls. This is the foundation of data that is required to be provided to the state as part of the PCCM Tribal Option Contract. Promptly returns calls to individuals or entities if a request for a call back is made after hours, the return phone call shall be made the following CIHA business Day during normal hours of operation. Triages the message and notifies applicable business owner based upon the type of information requested. Answer any inquires related to the Healthy Opportunities Pilot Program and direct calls to the appropriate staff member, department and/or outside entities. Answers telephone switchboard for all CIHA facilities and directs calls to appropriate staff member/department. Maintains an updated list of all departments, personnel, and extensions to assure proper transfer of calls. Greets visitors when necessary, answers questions, or directs them to the appropriate person or department. Maintains the vendor/visitor sign in and provides vendor/visitors with Visitor badge. Keeps a log of after hour call-in referrals and turns into PRC during regular business hours. Determines the need for interpreter or translation services and accesses the necessary platform(s) to ensure the individual receives communication in the manner necessary to provide effective communication with the individual. This includes but not limited to calls to/from Members with limited English Proficiency, as well as Members with communication impairments, including those with hearing, deaf-blind callers to include TTY, captioned phones, and amplified phones. Documenting Member/Provider Grievances Document all Provider or Member grievances/complaints received via the service lines or in person. Provide complete and appropriate documentation of all complaints/grievances within the customer service platform. Elevate complaint/grievances to the appropriate Tribal Option Manager per policy/protocol. Other Duties as Assigned Performs other duties as requested from the Patient Registration Manager, or Member Services Manager Education/Experience/Minimum Qualifications High school diploma/GED is required. An Associate's Degree in Business and/or Accounting, or a related field, or the equivalent combination of training, education, and experience is preferred. Previous data entry experience or clerical experience with customer contact of two years is required. Three to six months in the job would be necessary to become proficient in most phases of the work. Job Knowledge Ability to establish and maintain effective working relationships with members of the CIHA team, individuals and their families, and a variety of governmental and private resources and organizations in the community. Ability to express ideas clearly and concisely and to plan and execute work effectively. Must be able to read, research, and interpret computer data or customer service platform related to patient/member interviews and eligibility searches. Basic knowledge of eligibility requirements of the Cherokee Indian Hospital and the EBCI Tribal Option including resources in the local community and neighboring counties. Requires the ability to answer and transfer calls using the phone system and utilize computer, calculator, and related office equipment. Requires knowledge of various software packages: i.e. Microsoft Excel, Word, Outlook, and the Customer Service Platform and ability to enter information or data into the applicable software package. Documentation must be in “real time”. Knowledge of interview techniques and experience in applying various policies and procedures in the performance of assigned duties. Must be able to maintain specified records, files, and logs of the department. Must have excellent communication skills, both written and verbal. Requires the ability to work independently or as a member of a team. Valid NCDL required. Knowledge and ability to work within multiple systems simultaneously. Knowledge of complaint/grievance workflows call transfer matrix as well as Tribal Option information and how to locate Tribal Option information to assist Members/Providers. Knowledge of the population served and about the Cherokee culture preferred. Complexity of Duties This position is responsible for assisting individuals connect to the right service or entity within CIHA/EBCI Tribal Option or the ability to refer to applicable entity based upon eligibility criteria. As such, the position requires the ability to listen and filter relevant information in order to refer accordingly without causing confusion or disruption to the communication event. Duties require the application of judgment and problem-solving skills in order to be effective. At times may be dealing with individuals who are concerned about access to services, dissatisfied, agitated or emotional. The position requires ability to operate multiple software packages, documenting information in the appropriate software platform. In addition, the position must possess phone skills, including familiarity with complex or multi-line phone systems. Responsibility for Accuracy Typically, this position is the initial point of contact patients checking in for services rendered at CIHA and also for calls received via the EBCI Tribal Option Member/Provider Service Line. As such, accuracy is of upmost importance to ensure that eligibility data is accurate and information shared is accurate. Responsible for accuracy of demographic, eligibility and insurance information obtained and entered into BPRM/RPMS. Errors can be detected through interview techniques and subsequent interviews with patients or Members. Work can be verified or checked by the immediate supervisor, or other hospital staff. Incoming or outgoing calls can be monitored to ensure accuracy and adherence to approved scripts. Logged calls and complaints/grievances must be accurate and meet state reporting requirements. NC Medicaid requires that calls from Members and Providers be answered in a certain manner, adhering to approved scripts. In addition, documentation must be gathered in real time, addressing all required fields so that reporting may be conducted and submitted in accordance to the DHHS Tribal Option Contract. NC Medicaid or other regulatory agencies may conduct “mystery shopping”, audits or reviews to ensure compliance to EBCI Tribal Option requirements. Contact with Others This position has primary contact with patients/members and providers for the purpose of conducting interviews, answering the Tribal Option Member/Provider line, accepting and documenting grievances/complaints and the patient/member registration process. Secondary contacts include, but not limited to staff within CIHA such as medical records staff, pharmacy staff, billing office staff, and contract health staff and other external entities visiting CIHA or calling in. All contacts require tact, courtesy, and professional decorum. Utmost sensitivity and confidentiality is required when dealing with patients and families. Consistently demonstrates superior customer service to patients/members, providers, and customers. Ensures excellent customer service is provided to all patients/members, providers, and customers by seeking out opportunities to be of service. Confidential Data All health information and data is considered highly confidential and strict adherence to all applicable policies is required. The position has access to highly confidential patient/member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. The individual must always adhere to all CIHA/EBCI Tribal Option confidentiality and security policies and procedures. Mental/Visual/Physical The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to be mobile, reach with hands and arms, speak, and hear. Must have visual acuity. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames. May occasionally move more than 15 pounds. Resourcefulness and Initiative Follows well defined procedures with initiative and judgment required maintaining accuracy and complete tasks in a timely fashion. Environment Majority of work is performed within the hospital environment requiring interaction throughout the hospital. Occasional travel is required. Immunizations are required of all employees. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

Primary Function Greets all patients, families, visitors and coworkers in a prompt, polite, and helpful manner and directs them, as necessary. Determine, verify, and explain CIHA eligibility to patients, check-in or registering patients for their visits, and answering all incoming calls to the facility. Answers the EBCI Tribal Option Member/Provider Services1800 number and effectively direct callers to the appropriate party, provide warm transfers when necessary and appropriate and provide external referral information to assist members/providers to get their needs met. Responsible for conducting patient interviews, distributing, and obtaining signatures for paperwork, entering pertinent information including demographic and insurance, verifying insurance eligibility, determining, verifying, and explaining services, and collecting co-pays if applicable. Receives complaint/grievance calls in a welcoming and supportive manner. Logs complaint/grievance information into the customer service platform and elevates complaint/grievance calls as appropriate to Tribal Option Management staff. Job Duties Patient Relations Duties Interviews patients to obtain pertinent patient registration information, i.e., demographic and insurance information and authorization to enable the Business Office to bill for health care services provided from all alternate resources, including the non-beneficiary service. Verifies all information collected for accuracy. Verifies insurance coverage through the health plan and determines applicable co-payment and collects co-payment if applicable. Creates and completes new charts in the BPRM Patient Registration System after researching and verifying that there is not an existing chart for the patient. This will include inpatient, outpatient, emergencies and after hour patients, dental patients, and mental health patients. Obtains and verifies the health records in the BPRM Patient Registration System for Medicaid, Medicare, and private/commercial insurance eligibility information for all patients seen prior to all clinic visits. Obtains signature for file on all required forms for alternate resource and contract health services prior to patients being seen in the clinics for billing purposes and/or contract health services eligibility. Makes corrections as necessary to improve the Patient Registration System. Updates PRC eligibility with proper documentation. Collects third party recipient health cards, obtains photocopies of the card and explains the program to the beneficiaries, i.e., why Medicare, Medicaid and/or Private Insurances will be billed for services they receive at the Cherokee Indian Hospital. Interviews patients to obtain information to initiate a new health record and/or communicate to Medical Records to reactivate a retire/stored record. Enters all information into the BPRM Patient Registration System and prints appropriate forms. Upon direction initiates all admitting forms to complete the admission with current patient data, including BPRM Patient Registration System. Initiates patient identification bands for admission. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries and files appropriately. Transcribes all new insurance information into the BPRM system in all the appropriate fields. Verifies if patient has NC BCBS, NC Medicaid, or other private insurance. Calls pending verification patients before appointments to remind of documentation to bring in i.e., driver's license, enrollment care, proofs of residency, etc. Obtains patient signature for Service Agreements, Notice of Privacy Practices, etc., scans forms signed by patients into VISTA. Documents MVA/WC in BPRM/RPMS by obtaining signatures for appropriate forms, giving clinic appropriate documents, obtaining police reports, entering appropriate benefit for coverage in order for the Business Office to bill correctly and alerts clinic staff. Documents all changes, updates on the notes page with date, and initials. Collects fees and co-pays from non-beneficiaries, prints register and credit card report at end of shift, maintains petty cash and turns all receipts and reports into Finance. Member/Patient Service Duties Answers eligibility questions for new patients or Members and lets the individual know what the benefits are based upon eligibility status. Answers the Member/Provider 1800 Tribal Option line consistently and provides information, warm transfers, and referral information as appropriate and necessary to ensure caller's needs are met. Member/Provider toll free number is to be answered during the CIHA Business Day defined as Monday-Friday 8:00-4:30, except for posted CIHA holidays. Follow approved Service Line scripts to ensure correct, consistent information is provided to the Member/Provider. Log every call received into the customer service platforms, CEEP and/or NCCARE360, to ensure appropriate documentation and resolution of all calls. This is the foundation of data that is required to be provided to the state as part of the PCCM Tribal Option Contract. Promptly returns calls to individuals or entities if a request for a call back is made after hours, the return phone call shall be made the following CIHA business Day during normal hours of operation. Triages the message and notifies applicable business owner based upon the type of information requested. Answer any inquires related to the Healthy Opportunities Pilot Program and direct calls to the appropriate staff member, department and/or outside entities. Answers telephone switchboard for all CIHA facilities and directs calls to appropriate staff member/department. Maintains an updated list of all departments, personnel, and extensions to assure proper transfer of calls. Greets visitors when necessary, answers questions, or directs them to the appropriate person or department. Maintains the vendor/visitor sign in and provides vendor/visitors with Visitor badge. Keeps a log of after hour call-in referrals and turns into PRC during regular business hours. Determines the need for interpreter or translation services and accesses the necessary platform(s) to ensure the individual receives communication in the manner necessary to provide effective communication with the individual. This includes but not limited to calls to/from Members with limited English Proficiency, as well as Members with communication impairments, including those with hearing, deaf-blind callers to include TTY, captioned phones, and amplified phones. Documenting Member/Provider Grievances Document all Provider or Member grievances/complaints received via the service lines or in person. Provide complete and appropriate documentation of all complaints/grievances within the customer service platform. Elevate complaint/grievances to the appropriate Tribal Option Manager per policy/protocol. Other Duties as Assigned Performs other duties as requested from the Patient Registration Manager, or Member Services Manager Education/Experience/Minimum Qualifications High school diploma/GED is required. An Associate's Degree in Business and/or Accounting, or a related field, or the equivalent combination of training, education, and experience is preferred. Previous data entry experience or clerical experience with customer contact of two years is required. Three to six months in the job would be necessary to become proficient in most phases of the work. Job Knowledge Ability to establish and maintain effective working relationships with members of the CIHA team, individuals and their families, and a variety of governmental and private resources and organizations in the community. Ability to express ideas clearly and concisely and to plan and execute work effectively. Must be able to read, research, and interpret computer data or customer service platform related to patient/member interviews and eligibility searches. Basic knowledge of eligibility requirements of the Cherokee Indian Hospital and the EBCI Tribal Option including resources in the local community and neighboring counties. Requires the ability to answer and transfer calls using the phone system and utilize computer, calculator, and related office equipment. Requires knowledge of various software packages: i.e. Microsoft Excel, Word, Outlook, and the Customer Service Platform and ability to enter information or data into the applicable software package. Documentation must be in “real time”. Knowledge of interview techniques and experience in applying various policies and procedures in the performance of assigned duties. Must be able to maintain specified records, files, and logs of the department. Must have excellent communication skills, both written and verbal. Requires the ability to work independently or as a member of a team. Valid NCDL required. Knowledge and ability to work within multiple systems simultaneously. Knowledge of complaint/grievance workflows call transfer matrix as well as Tribal Option information and how to locate Tribal Option information to assist Members/Providers. Knowledge of the population served and about the Cherokee culture preferred. Complexity of Duties This position is responsible for assisting individuals connect to the right service or entity within CIHA/EBCI Tribal Option or the ability to refer to applicable entity based upon eligibility criteria. As such, the position requires the ability to listen and filter relevant information in order to refer accordingly without causing confusion or disruption to the communication event. Duties require the application of judgment and problem-solving skills in order to be effective. At times may be dealing with individuals who are concerned about access to services, dissatisfied, agitated or emotional. The position requires ability to operate multiple software packages, documenting information in the appropriate software platform. In addition, the position must possess phone skills, including familiarity with complex or multi-line phone systems. Responsibility for Accuracy Typically, this position is the initial point of contact patients checking in for services rendered at CIHA and also for calls received via the EBCI Tribal Option Member/Provider Service Line. As such, accuracy is of upmost importance to ensure that eligibility data is accurate and information shared is accurate. Responsible for accuracy of demographic, eligibility and insurance information obtained and entered into BPRM/RPMS. Errors can be detected through interview techniques and subsequent interviews with patients or Members. Work can be verified or checked by the immediate supervisor, or other hospital staff. Incoming or outgoing calls can be monitored to ensure accuracy and adherence to approved scripts. Logged calls and complaints/grievances must be accurate and meet state reporting requirements. NC Medicaid requires that calls from Members and Providers be answered in a certain manner, adhering to approved scripts. In addition, documentation must be gathered in real time, addressing all required fields so that reporting may be conducted and submitted in accordance to the DHHS Tribal Option Contract. NC Medicaid or other regulatory agencies may conduct “mystery shopping”, audits or reviews to ensure compliance to EBCI Tribal Option requirements. Contact with Others This position has primary contact with patients/members and providers for the purpose of conducting interviews, answering the Tribal Option Member/Provider line, accepting and documenting grievances/complaints and the patient/member registration process. Secondary contacts include, but not limited to staff within CIHA such as medical records staff, pharmacy staff, billing office staff, and contract health staff and other external entities visiting CIHA or calling in. All contacts require tact, courtesy, and professional decorum. Utmost sensitivity and confidentiality is required when dealing with patients and families. Consistently demonstrates superior customer service to patients/members, providers, and customers. Ensures excellent customer service is provided to all patients/members, providers, and customers by seeking out opportunities to be of service. Confidential Data All health information and data is considered highly confidential and strict adherence to all applicable policies is required. The position has access to highly confidential patient/member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. The individual must always adhere to all CIHA/EBCI Tribal Option confidentiality and security policies and procedures. Mental/Visual/Physical The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to be mobile, reach with hands and arms, speak, and hear. Must have visual acuity. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames. May occasionally move more than 15 pounds. Resourcefulness and Initiative Follows well defined procedures with initiative and judgment required maintaining accuracy and complete tasks in a timely fashion. Environment Majority of work is performed within the hospital environment requiring interaction throughout the hospital. Occasional travel is required. Immunizations are required of all employees. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

Job Description GROUP CLASS INSTRUCTOR-FRONT DESK COORDINATOR JOB TITLE: Group Class Instructor - Front Desk Coordinator DEPARTMENT: Wellness REPORTS TO: Wellness Director CLASSIFICATION: Non-Exempt, Hourly JOB SUMMARY: Group Class Instructor - Front Desk Coordinator provides an instrumental role in delivering the Cliffs experience to each incoming Member, Guests of Members, and Discovery Guests. This position carries out the daily operational duties in an effective, considerate manner in order to maintain the warm and welcoming environment that is standard across the seven Community Wellness Centers. This position will work under structured processes to achieve the expected facility presentation, including cleanliness and consistency of amenity replenishment, but will need to do so with a flexible mentality in order to accommodate all incoming Member requests and inquiries. This position will be required to stay informed and connected to various event offerings within the Center as well as across the Community, in order to provide timely updates to inquiring Members and Guests. The Group Class Instructor - Front Desk Coordinator will work with team members and independent contractors to coordinate service offerings of requesting Members in a thorough and timely fashion. Success in this position will be measured in the consistency of facility presentation, timely and thorough response to Member inquiry, and friendliness of environment in which each incoming Member feels welcomed and belonging. JOB DUTIES: Answer all incoming calls in a professional and pleasant manner Greet all Wellness Center attendees in a timely and personable manner Provide courteous, prompt, and sincere attention to members, guests, and staff Maintain appropriate relationships with members, guests, and staff Validate memberships of attendees and ensure guest paperwork is submitted, if applicable Execute facility opening, in-shift, and closing procedures in a timely and complete manner Assist with general housekeeping and facility organizational standards Assist with amenity replenishment and inventory Maintain tennis court conditions, if applicable Assist with chemical testing of all pools, if applicable, and notify pool management company of any imbalances Assist with providing Wellness schedule information to members, guests and associates Maintain an informed connection to other Community event offerings to promote to members, including golf, social, and dining events Schedule and coordinate personal training, massage and esthetician services Continual supervision of all fitness/aerobics areas during class times to provide a relatively safe and effective and motivating environment for physical activity. Assess continually the participants and their ability level. Communicate to participant any concern or difficulty Observe and teach good body mechanics. Constantly work with participants to enhance their knowledge of exercise, body alignment and exercise safety Provide instruction in a variety of fitness activities Attend to Member accidents in a comforting manner, coordinating emergency services if the situation requires, and submitting proper documentation following the incident Assist with online calendar updates of current group fitness schedule, tennis schedule, monthly events, and assisting members with class/event registrations Assist with marketing submission in promotion of fitness classes or events Provide content regarding the weekly Wellness update sent out to membership Provide independent contractors with proper membership charges prior to services performed Assist with JONAS transactions on a daily basis Perform other duties as assigned Uphold the standards, procedures, and Cliffs' Core Values in the presence and absence of authoritative supervision BACKGROUND/EXPERIENCE: High School Diploma required Minimum of 3 years exercise instruction experience. ACSM, NSCA, or another nationally recognized certification program First-Aid/CPR/AED Certification required Knowledge of general fitness principles, components of appropriate aerobic exercise session. Excellent interpersonal, organizational and writing skills necessary Outgoing, dynamic personality, ability to communicate effectively with all levels of participants and employees At least one year of administrative coordination required Proficient in Microsoft Word, Excel, Access, and Outlook Express Ability to work in fast-paced environment Ability to multi-task Ability to work well with people on the phone and in-person Ability to problem solve and ensure member satisfaction Must be willing to learn new skills PHYSICAL REQUIREMENTS: Must be able to stand throughout a work day Must be able to lift 50 pounds Must be flexible in schedule to accommodate member arrival and departure patterns

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients' journey to recovery. We are looking for passionate people to join our team! McLeod Centers for Wellbeing is currently searching for a Full-Time Front Office Coordinator to work for our Marion MAT program in Marion, NC. How will you help us achieve our mission? You will: Greet and assist visitors in a professional and courteous manner. Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges. Take incoming calls; answer questions and redirect them, as appropriate. Prepare and maintain patient records. Manage appointment scheduling and maintain calendars. Direct patients to the appropriate clinician for services. Facilitate patient fee payments. Balance the cash drawer at the end of each day and reconcile any discrepancies. Verify Medicaid eligibility, as needed. Handle incoming and outgoing mail and packages. Assist with administrative tasks such as data entry, filing, scanning, and photocopying. Order inventory, as needed. Coordinate with other departments to ensure seamless communication and workflow. Provide support to other team members, as needed. What are the qualifications needed for this role? We are looking for a minimum of a High School diploma or GED equivalent. Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA is strongly preferred. What we offer you as an employee: Employer Paid Benefits: Benefit from 100% employer-paid benefits including short and long-term disability, group-term life insurance, and an Employee Assistance Program. Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment. Generous Leave Policies: Enjoy paid time off, sick leave accrual, and additional benefits such as bereavement, jury duty, and parent-child educational leave. Holiday Benefits: Celebrate 9 paid observed holidays and receive 1 floating holiday to use at your convenience. You will also receive a paid day off during your birthday month as our way of recognizing and celebrating you as a valued member of our team. PSLF Eligible: As an employee of a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans. Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures. *Fluent in Spanish? We offer an additional $1 per hour for bilingual candidates! Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!

Access Coordinator Monday to Friday 8:00am - 5:00pm (no weekends, nights, or major holidays) Full-time, 40/hour per week Pay starts at $15 an hour with increases available based on performance. Locations available: Morristown and Newport, TN, In-Person Who we are: River Valley Health is a comprehensive Federally Qualified Health Center caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork. Key Responsibilities: Responsible for processing incoming calls to ensure patient access to healthcare services. Register new patients, schedule appointments, and facilitate communication between patients and healthcare providers. Provide information to patients about the required documentation, pre-appointment instructions, and any special preparations. Answer questions regarding access to care, insurance coverage, and medical services. Qualifications: High school diploma or equivalent. Proficient computer skills. Experience in similar roles preferred but not required. Bilingual candidates are strongly encouraged to apply. Why join us: Be part of a nonprofit organization focused on community health that values your work/life balance. Work with a dedicated team of professionals. Enjoy a comprehensive benefits package, including competitive PTO package. Equal Opportunity Employer. Job description subject to change.

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. * Hiring for ALL locations: South Asheville, West Asheville, North Asheville and Johnson City* ~ Full-time & Part-time opportunities available ~ The Opportunity * Full time opportunities available - Wednesday-Saturday * Part time opportunities available - 2-3 days and must be available Saturdays * Competitive Pay- $15 - $19/hr DOE + BONUS Potential * PTO * Weekend availability needed What we are looking for in YOU and YOUR skillset! * Driven to climb the company ladder! * Possess a winning attitude! * 'Have a high school diploma or equivalent (GED). * Complete transactions using point of sale software and ensure all patient accounts are current and accurate * Have strong phone and computer skills. * Have at least one year of previous Sales Experience. * Participate in marketing/sales opportunities to help attract new patients into our clinics * Be able to prioritize and perform multiple tasks. * Educate Patients on wellness offerings and services * Share personal Chiropractic experience and stories * Work cohesively with others in a fun and fast-paced environment. * Have a strong customer service orientation and be able to communicate effectively with members and patients. * Manage the flow of patients through the clinic in an organized manner Essential Responsibilities * Providing excellent services to members and patients. * The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. * Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. * Answering phone calls. * Re-engaging inactive members. * Staying updated on membership options, packages and promotions. * Recognizing and supporting team goals and creating and maintaining positive relationships with team members. * Maintain the cleanliness of the clinic and organization of workspace * Confident in presenting and selling memberships and visit packages * Keeping management apprised of member concerns and following manager's policies, procedures, and direction. * Willingness to learn and grow * Accepting constructive criticism in a positive manner and using it as a learning tool. * Office management or marketing experience a plus! * Able to stand and/or sit for long periods of time * Able to lift up to 50 pounds * Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Job Description Patient Coordinator - Ready to love where you work? Look no further! At ProGrin Dental, we're not just fixing teeth - we're changing lives. We're a value-driven, people-obsessed dental group committed to delivering unforgettable patient care and building a workplace where our team thrives. Our patients are treated like family, and we strive to create unforgettable experiences by delivering unreasonable hospitality! We're growing and looking for an energetic, compassionate Patient Coordinator who thrives in a team environment and wants to develop their skills and their career. What Makes ProGrin Different? 4-6 weeks PTO Wellness Program- Our team members take home an average of $1,871.65 more each year by participating! Health & life insurance 401K with 4% match Paid birthday off Figs uniforms Mentorship & growth training (we invest in YOU!) Bonus opportunities for patient & team referrals Fun culture - We work hard and play hard! Themed dress-up days, office parties, quarterly outings, and more! Supportive doctors who work with you, not above you What You'll Do: Patient Experience & Administrative Duties Answer and respond to telephone inquiries professionally and efficiently. Confirm and schedule patient appointments with accuracy. Verify and update patient insurance and financial records. Ensure all necessary patient forms and consents are completed and filed properly. Assist patients with financial arrangements and explain payment options. Process insurance claims and follow up on outstanding claims. Collect copayments and outstanding balances at the time of service. Monitor accounts receivable and support collections as needed. Travel between offices to help our teams as needed You're a Great Fit If You: Have a high school diploma + one year of dental office experience or customer service Love people and have a heart for service Have great communication skills and are detailed-oriented Want a career , not just a job Value personal growth and team collaboration Not a Fit If: You prefer working alone You dislike fast-paced team environments You're not comfortable communicating closely with patients Success in This Role Looks Like: Patients leave smiling, cared for, and confident You stay organized, on-time, and ready to support your team You grow into more advanced responsibilities and leadership You become a culture champion in the office Ready to Apply? We'd love to meet you. Click "Apply Now" to join a team where culture, purpose, and growth come standard. Watch our video to hear more! Check us out on Facebook to see how much fun we have!

Job Description At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients' journey to recovery. We are looking for passionate people to join our team! McLeod Centers for Wellbeing is currently searching for a Full-Time Front Office Coordinator to work for our Marion MAT program in Marion, NC. How will you help us achieve our mission? You will: Greet and assist visitors in a professional and courteous manner. Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges. Take incoming calls; answer questions and redirect them, as appropriate. Prepare and maintain patient records. Manage appointment scheduling and maintain calendars. Direct patients to the appropriate clinician for services. Facilitate patient fee payments. Balance the cash drawer at the end of each day and reconcile any discrepancies. Verify Medicaid eligibility, as needed. Handle incoming and outgoing mail and packages. Assist with administrative tasks such as data entry, filing, scanning, and photocopying. Order inventory, as needed. Coordinate with other departments to ensure seamless communication and workflow. Provide support to other team members, as needed. What are the qualifications needed for this role? We are looking for a minimum of a High School diploma or GED equivalent. Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA is strongly preferred. What we offer you as an employee: Employer Paid Benefits: Benefit from 100% employer-paid benefits including short and long-term disability, group-term life insurance, and an Employee Assistance Program. Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment. Generous Leave Policies: Enjoy paid time off, sick leave accrual, and additional benefits such as bereavement, jury duty, and parent-child educational leave. Holiday Benefits: Celebrate 9 paid observed holidays and receive 1 floating holiday to use at your convenience. You will also receive a paid day off during your birthday month as our way of recognizing and celebrating you as a valued member of our team. PSLF Eligible: As an employee of a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans. Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures. *Fluent in Spanish? We offer an additional $1 per hour for bilingual candidates! Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!

Thank you for your interest in Blue Ridge Health. Please note that this job posting is EVERGREEN, meaning we are continuously seeking talented individuals like yourself. While there may not be an immediate opening, your application will be kept on file for future consideration as positions become available. We appreciate your proactive approach to exploring opportunities with us! What We Offer You: A competitive benefits plan, including Medical, Dental and Vision Company sponsored life insurance and short and long-term disability coverage 403(b) retirement account with company matching Supplemental accident insurance available 9 paid holidays per year PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!) What You'll Do: As a Patient Access Representative, you will work as an integral member of the team by providing excellent customer service to all internal and external customers of BRH. This role includes assisting patients with check-in and check-out during appointments while making sure all patient data is up to date and remains confidential. Other responsibilities include answering patient phone calls to assist with scheduling appointments. What We're Looking For: Bilingual in English and Spanish required One-year experience working in a medical office environment (This is preferred, but not required. We can help you learn the ropes!) Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders A team player that can help build a positive environment by working cooperatively with other individuals and departments throughout the organization A desire to work with an interdisciplinary healthcare team and culturally diverse patient population High School Diploma or Equivalent (required) About Blue Ridge Health: At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. *Hiring for ALL locations: South Asheville, West Asheville, North Asheville and Johnson City* ~ Full-time & Part-time opportunities available ~ The Opportunity Full time opportunities available - Wednesday-Saturday Part time opportunities available - 2-3 days and must be available Saturdays Competitive Pay- $15 - $19/hr DOE + BONUS Potential PTO Weekend availability needed What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! ‘Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures, and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees. Powered by JazzHR 6Tg2QRNI7C