Patient care coordinator jobs in Brattleboro, VT - 127 jobs

Weekdays, 1st Shift! Essential Job Functions: Adheres to all applicable state and federal regulations; ensures compliance with the organization's policies and procedures, code of conduct, and all applicable regulatory requirements Provides in home support to youth and families and implements elements of the treatment plan. Assesses safety needs, participates in development of safety plans and monitors safety on an ongoing basis. Assists FIT Clinician with monitoring of progress toward treatment plan goals and objectives. Provides coaching and support in decision making to the youth/family. Supports identification of community resources and natural supports. Coordinates and communicates with all collaterals. Supports youth attendance at school and other community based activities as clinically indicated. Maintains contact with the family 3-5 times per week. Offers and delivers services in the home, community, schools, day care, foster homes, and other community settings. Completes all required documentation in accordance with agency policy and performance specifications. Qualifications, Experience and Education: Minimum education and experience requirements: Interns enrolled in a master's degree program in the human services field OR Bachelor's degree in the human services field from an accredited university and one year experience providing family members with therapeutic support for behavioral health needs. Strong knowledge of computers Basic knowledge of community resources. Excellent oral and presentation skills. Ability to delegate effectively. Ability to respond to program scheduling needs on a flexible basis. Valid Driver's License and use of personally insured vehicle for agency business. Ability to work mandatory on call rotation.

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary Shift: 40 HOURS, Day Shift The Patient Access Representative is responsible for performing various duties involved in admitting in-patients, out-patients, emergency patients, and clinic patients. This includes cashiering and pre-certification verification, acting as a custodian of patient valuables and safekeeping, maintaining petty cash fund, assisting in the resolution of admission, billing, or other problems related to the collection of an account balance, as well as maintaining Patient Access Services Department records and statistics. This position reports to the Patient Access Services Supervisor and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: High school diploma or equivalent required One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred. Familiarity with and understanding of hospital admissions, patient account systems, and major health insurers and general coverage issues preferred Previous cashiering experience preferred Demonstrated typing proficiency, personal computer, and CRT experience required; Enterprise Scheduling System experience preferred Demonstrated interpersonal, oral and written communication skills required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records. Obtain required signatures on the financial agreements form. Perform admitting duties and register patients via hospital computer system. Enter daily orders/charges via the Order Entry System on each outpatient and inpatient as required. Receive orders from patient care units and respond accordingly. Assign patients to a room based on diagnosis, precautions, and type of accommodations available or requested. Escort or arrange to have patient transported to appropriate room. Transfer and discharge patients as requested by Nursing Service. Perform scheduling duties. Receive referral information from patients, physicians, and therapists. Schedule patients according to current systems and keep all systems and involved parties up-to-date throughout each day. Track cancellations and no-shows. Interact effectively with medical and nursing staff in the Emergency Department in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated for both the patient and the Hospital. Follow manual procedures when computer system is not functioning properly. Accept pre-admission orders from physicians either in writing or orally. Schedule pre-admission testing in accordance with Hospital regulations and guidelines. Schedule all elective admissions. Notify physician's office that an admission type may be inappropriate according to insurance guidelines. Alert the physician's office when prior approval is needed for a patient. Schedule necessary pre-admission appointments and patient assessments. Call patients at home to verify information prior to admission and call physician's office if a patient has not arrived for his/her pre-admission visit. Visit patient(s) or family on Hospital unit if necessary to complete data. Stay current with new admission regulations of the many public and private insurance companies which patients carry such as Medicare pre-admission approval guidelines, Master Health Plus prior approval, and others. Recognize and take action when a patient is scheduled inappropriately or does not follow necessary procedures so as not to leave the Hospital at a financial risk. Contact an insurance plan for authorization, if necessary, prior to admission. Determine which insurance plan is to be billed as primary or secondary. Explain over the phone and in person, hospital and insurance regulations relating to surgery, visiting hours, charges, pre-admission testing requirements, clinic appointment verification, and other related issues to patients as necessary. Listen to complaints and concerns of patients and the public, assisting to solve problems if possible and escalating to a supervisor when necessary. Transmit required information to appropriate departments. Use phone system to page physicians and technologists and park calls as needed. Utilize keyfile system for faxing reports to physician's offices online. Utilize optical imaging system to retrieve radiology reports. Provide patient information in accordance with regulations governing divulgence of information, such as providing ambulance personnel with necessary information. Distribute federal and state-mandated information to patients. Verify benefits on all designated patient types. When necessary, assist with pre-certifications with insurance carriers. Notify patients and/or appropriate medical personnel of outcome. Notify insurance carriers of admissions, observations, or other patient visits as required. Receive payments from patients or their representative. Assist patients with short form Free Care applications. Post and total all Hospital receipts in standard Cash Receipt Journals. Balance cash against receipts. Prepare bank deposits. Maintain petty cash. Act as a custodian of patients' valuables for safekeeping. Maintain confidentiality of all patients' records and data. Interface with medical records department as required based on department, hospital, and patient care needs. Maintain census statistics and index of assigned and vacant beds. Requisition office supplies and forms when necessary. When triage nurse is not on duty, prioritize the admitting needs of patients. Alert medical personnel of patients needing immediate attention. Provide coverage for extra shifts in the case of an unexpected absence of a staff member or for vacation coverage to provide coverage for patient care needs. Work a flexible schedule as needed and be able to work in other satellite facilities such as Amherst. Regular and reliable job attendance is an essential job function. Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, safety, compliance and environmental standards. Meet annual competency and retraining requirements. Attend meetings as required. Perform other functions/duties as requested. Remote Type Onsite Work Location 8 Atwood Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Job Summary: Under the general guidance of the Patient Access Services Manager and Revenue Cycle Director, the PAS Representative performs financial screening and admission functions necessary to assist patients to access services at Brattleboro Retreat and ensure funding is obtained for all services. The PAS Representative provides excellence in customer service to the Retreat patients and referral agencies, and represents the Retreat in our objectives to respect the patients, families, and communities we serve. Interact with Retreat departments such as Utilization Review, Referral & Evaluation Services, and Patient Financial Services to ensure correct and timely reimbursement. QUALIFICATIONS: Associate Degree or above in a related health care field is preferred. High School diploma or equivalent (GED) is required. Strong and relevant customer service backgrounds will also be considered. A minimum of three (3) years previous admission/registration experience in a large, complex psychiatric, acute care, or multi-physician group healthcare setting preferred. A minimum of two years experience working in a behavioral health environment preferred. A strong, out-going, empathic presentation with the ability to obtain sensitive information from patient's in crisis is an absolute must. ESSENTIAL DUTIES AND RESPONSIBILITIES: Varies Per Diem

PRIMARY PURPOSE Represent the company as the center's first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties. ESSENTIAL JOB DUTIES Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary RANKESSENTIAL FUNCTION DESCRIPTIONClinical Responsibilities Approximately 80% Greet patients upon entering the center. Register patients for visits carefully and efficiently. Verify patient insurance and collect patient payments accurately. Answer and route phone calls, taking and delivering messages as needed. Respond to and resolve patient questions and issues, as needed. Document patient information in the EMR accurately and completely. Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed. Administrative Responsibilities Approximately 15% Organize office supplies at the front desk according to company best practice, restocking as needed. Ensure the cleanliness and appearance of the waiting area for patients. Complete daily procedure checklists. Maintain 100% compliance with company trainings and policies. Welcome new team members and provide support, as needed. Engage in local marketing and marketing events, as needed. Respond to and execute on email communications timely. Additional Responsibilities/ Cross-Training Approximately 5% Assist with intake duties when back-office staff are not available, including but not limited to: Collecting vitals, physical stats, and medical history. Performing point-of-care testing. Retrieving lab and ancillary test results for review by provider. Documenting any clinical services performed in the EMR. Ensuring patients are roomed, examined, and discharged timely. Assist with scribe duties, including but not limited to: Assist providers with real-time documentation of patient encounters in the EMR. Prepare and update patient charts before and after visits. Document clinical notes including history, exams, and treatment plans as directed. Enter orders (labs, meds, referrals) per provider instruction and policy. Maintain patient confidentiality and comply with HIPAA and documentation standards. Additional responsibilities as assigned. LICENSES & CERTIFICATES N/A - No licenses or certifications required. EDUCATION, COMPETENCIES & EXPERIENCE High school diploma or equivalent (minimum required). Minimum of one (1) years' experience working in a customer service setting, preferably in healthcare. Strong customer service skills with a friendly and positive/enthusiastic presentation. Strong attention to detail while maintaining a high level of organization. Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment. Excellent interpersonal, communication, and diplomacy skills - team player who takes initiative and maintains a professional demeanor across all interactions. Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus. PHYSICAL DEMANDS Occasional (0-40%) / Frequent (41-71%) / Constant (72-100%) OccasionalFrequentConstantComputer work which may require repetitive motions and remaining in a stationary position for extended periods of time☐☐☒Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs☒☐☐Traverse across different areas of the office/clinic and/or to different office/clinic locations☒☐☐Observation of details at close range (within a few feet of the observer)☐☒☐ EQUAL EMPLOYMENT OPPORTUNITY STATEMENT ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time. EMPLOYEE ACKNOWLEDGEMENT I have reviewed this and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the . If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor. Powered by JazzHR YajjzcAIn7

This position is responsible for providing receptionist, administrative and clerical support to the front desk at North Adams Express Care located in Massachusetts. Requirements: High school diploma or equivalent preferred Two years of experience in front office support, customer service or related field required. Prior experience in health care preferred. Strong customer service skills, phone and computer skills preferred. * Area of Interest:Clinical Support; * Pay Range:$18.00-$20.00; * Work Status:8:00am-6:00pm; * Employment Type:Full Time; * Job ID:6095 Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

BGH Dental proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey! Overview We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader. Schedule: Monday - Friday 7:45am - 5:15 pm Duties/Responsibilities Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly. Schedule and confirm patient appointments to maximize the provider schedules. Present treatment plans and financial responsibilities effectively to patients. Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances. Maintain a positive and professional image, both individually and within the workspace. Consistently meet the expectations and responsibilities of the Practice Leader and practice needs. Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization. Other assigned duties and responsibilities per management. Required Skills/Abilities Dental office experience preferred. Dentrix experience strongly preferred. Excellent oral and written communication skills. Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures. Facility with Microsoft Office and dental practice management software. Positively contribute to a respectful and collaborative working environment with coworkers. Facilitate patient comfort, care, and satisfaction consistently. Willingness to advance skills through continuing education opportunities. Present to work during scheduled shifts. Education and Experience High School Degree. Prior front desk experience in a medical or dental office. People management or staff/ project coordination experience. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Prolonged periods of periods of standing and bending. Must be able to lift Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance 401(k) Eligibility And many more! Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!” Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate. Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together. Communication - Set clear expectations and feedback to our patients and team members. Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways.

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary MAIN FUNCTION: The Outpatient Scheduling Coordinator (AKA Schegistrar) is responsible for performing patient appointment scheduling for various departments hospital wide and is responsible for the accurate registration of all patients which includes verifying patient demographic and correctly choosing the appropriate insurance plan. The Schegistrar maintains a variety of scheduling work queues. This position reports to the Central Scheduling Supervisor and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: * High school diploma or equivalent required * Previous patient appointment scheduling and patient registration preferred * One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting * Demonstrated knowledge of medical terminology required * Spelling and typing competence with computer experience essential * Familiarity with and understanding of most hospital outpatient exams, major health insurers, and general coverage issues preferred * Excellent oral and written communication skills required; the ability to communicate effectively with the public, physicians and all hospital personnel in a high volume setting; and the ability to multi task required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: * Accurately schedule any outpatient ancillary service as outlined by departmental policy and procedures either directly with patients or at the request of the physician's office. * Explain multiple examinations, scheduling options, and exam preparations. * Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records. * Accurately and comprehensively collect and verify demographic and insurance information from patients and/or their representatives and enter it into applicable databases in a sensitive and timely manner. * Verify patient insurance coverage with Third Party Payers and determine eligibility by utilizing appropriate applications. * Work productively with all members of the Central Registration Team. Accept and contribute to all goals and objectives established by management. * Receive referral and orders from physician offices, patients, their representatives, and visiting nurse associations. Schedule patients according to location of service requested utilizing the current scheduling system. Instruct patients and/or physician offices of patient prep instructions. * Interact effectively with patients and doctor's offices in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated, for both the patient and the hospital. Follow manual procedures when computer system is not functioning properly. * Provide excellent customer service to both internal and external customers. Strive for the goal of achieving a positive experience for the patient. * Schedule all patients' appointments via the current scheduling system. Notify physicians' offices and insurance companies if a prior authorization is required. Educate patients and their representatives about insurance authorizations as needed. Perform medical necessity checks and advise physician's office if additional information is required. Follow insurance guidelines and keep up to date with all insurance requirements and stipulations in order to obtain reimbursement. * Maintain scheduling work lists which includes the order requiring appointment, appointment requiring order, fax backs, call backs, etc. in a timely manner. * Effectively work within multiple computer systems to complete all scheduling tasks. * Call patients at home when needed to verify information and to reschedule and/or remind of appointments. * Stay current with new regulations of the many public and private insurance companies which patients carry; such as Medicare, Blue Cross HMO's, Health New England, Tufts, Worker's Comp, and Liability - pre-authorization approval guidelines. Utilize eligibility checkers such as Emdeon, Medifax, NEHEN and various websites. Follow guidelines in order to attain the appropriately benefit, eligibility and co-payment information and update the Hospital based computer system accordingly. * Advise non insured patients of Hampshire Health Connect and provide contact information. * Provide patient information in accordance with regulations governing divulgence of information (HIPAA). * Maintain confidentiality of all patients' records and data. Interface with medical records and billing department as required based on department, hospital, and patient care needs. * Provide coverage for extra shifts in case of unexpected absence of staff members or for vacation coverage for patient care needs. Work a flexible schedule as needed for business purposes. * Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards. * Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise. * Meet annual competency and retraining requirements. * Attend meetings as required. * Perform other functions/duties as requested. Remote Type Onsite Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.41 - $26.27/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Overview You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Hours: 24-Hours, Days $40.00 - $52.78 Responsibilities ESSENTIAL FUNCTIONS To provide assessment, crisis evaluations as identified, suicide assessment and interventions, referrals, and individual, family and/or group therapy sessions to patients as they wait for transfer, reducing or eliminating idle non-therapeutic time within the ED, integrating Primary and Behavioral Healthcare. Completes Assessments fully, clearly, concisely and timely per standards. Provide brief interventions and support medical, behavioral health and psychosocial interventions as part of the care team. Keeping team informed of progress. Therapy/Counseling Sessions: Provides therapeutic intervention as needed to assist alleviation of stressors / trauma that may be associated with acute psychological- behavioral health hospitalization. Assisting patients to help them manage behaviors while the patient is waiting for the ED process to take place. Documenting interventions accordingly. Timely and Efficiently. Documentation: Completes clear and concise documentation noting patient and family participation, multidisciplinary involvement, and other planning information as required by the department, as well as, state and federal regulation agencies. Includes Discharge Planning activities as well. Casework Statistics: Completes a statistical record of each case closed, noting recorded hours, contacts made and services provided so that department documentation and statistics can be completed as requested and submits closed cases to department secretary when case closed within 24hrs post discharge. Regulatory & Departmental Compliance: Keeps abreast of policies and procedures, as well as, state and federal regulation guidelines, (i.e. JCAHO, DMH, DPH, to ensure compliance with standards. Education & Ongoing Communication: Provides information and education to patients and their families and or caregiver regarding the care plan as part of their specific care needs and works closely with members of the multidisciplinary team including, physicians, patients, families, hospital staff and community agencies such as insurance information, discharge planning efforts and referral sources. Assistance with ESP: Should the ESP provider not be able to provide a Crisis Evaluation within the 1 hour timeline, the BHCC may also provide ESP Crisis Evaluation for hospitalized patients obtaining prior authorization from Mass Health to conduct the Crisis evaluation. The focus is typically on diagnostic and functional evaluation, problem-solving, and recommendations for treatment and forming limited behavioral change goals. The visit may involve assessing clients at risk because of some life stress event and is designed to coordinate delivery of medical and/or behavioral health services through multi-disciplinary involvement. Then follow up with ESP provider for next 24hr evaluation. Care Transitions & Coordination Reports directly to the Director of Care Transitions and Indirectly reports to Unit Manager and Practice Leader. Works collaboratively with unit team and responds timely, efficiently and respectfully. Utilization Review: Works closely with ESP and Case Management with responsibilities with obtaining insurance authorization for admission, during hospitalization and for any discharge planning services/aftercare as needed timely and accurately. Participates in Clinical Supervision and and/or Peer review. Keeps department director abreast of any issues, trends identified and/or needs weekly and/or more frequently if needed. Informs patients of their rights when indicated (ie..discharge planning, guardianship, court commitments, admission/hospitalization, Section 12, Section 35,Advanced Directives, Power of Attorney, Health Care Proxy). Provides assessment, therapy and intervention as needed on Watkins 1, Watkins 2, ICU, OBS upon request. Employee may be asked to perform job-related duties beyond those explicitly described Statement of Other Duties This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described. FUNCTIONAL DEMANDS Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands). Qualifications JOB REQUIREMENTS Education: Masters Degree in Social Service, Counseling, Psychology or related field from an accredited graduate program. Massachusetts licensure as a LICSW or LMHC required. Work Experience: Three (3) to five (5) years working with the psychiatric populations. Experience and/or understanding of emergency department, inpatient and outpatient behavioral health needs preferred. Current working knowledge of insurance providers and addiction experience is a plus. Ability to work independently and/or part of a team. Excellent verbal and written skills are required. Demonstrated ability to clearly assess and treat psychiatric problems. Working knowledge of community resources and how to access them; good knowledge of counseling and crisis intervention techniques. Ability to relate well with people. Ability to deal confidently with other service providers. Tact and courtesy. Integrity. Good judgment. Demonstrates flexibility and adaptability to change. Not ready to apply? Connect with us for general consideration.

Overview You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Hours: 24-Hours, Days $40.00 - $52.78 Responsibilities ESSENTIAL FUNCTIONS To provide assessment, crisis evaluations as identified, suicide assessment and interventions, referrals, and individual, family and/or group therapy sessions to patients as they wait for transfer, reducing or eliminating idle non-therapeutic time within the ED, integrating Primary and Behavioral Healthcare. Completes Assessments fully, clearly, concisely and timely per standards. Provide brief interventions and support medical, behavioral health and psychosocial interventions as part of the care team. Keeping team informed of progress. Therapy/Counseling Sessions: Provides therapeutic intervention as needed to assist alleviation of stressors / trauma that may be associated with acute psychological- behavioral health hospitalization. Assisting patients to help them manage behaviors while the patient is waiting for the ED process to take place. Documenting interventions accordingly. Timely and Efficiently. Documentation: Completes clear and concise documentation noting patient and family participation, multidisciplinary involvement, and other planning information as required by the department, as well as, state and federal regulation agencies. Includes Discharge Planning activities as well. Casework Statistics: Completes a statistical record of each case closed, noting recorded hours, contacts made and services provided so that department documentation and statistics can be completed as requested and submits closed cases to department secretary when case closed within 24hrs post discharge. Regulatory & Departmental Compliance: Keeps abreast of policies and procedures, as well as, state and federal regulation guidelines, (i.e. JCAHO, DMH, DPH, to ensure compliance with standards. Education & Ongoing Communication: Provides information and education to patients and their families and or caregiver regarding the care plan as part of their specific care needs and works closely with members of the multidisciplinary team including, physicians, patients, families, hospital staff and community agencies such as insurance information, discharge planning efforts and referral sources. Assistance with ESP: Should the ESP provider not be able to provide a Crisis Evaluation within the 1 hour timeline, the BHCC may also provide ESP Crisis Evaluation for hospitalized patients obtaining prior authorization from Mass Health to conduct the Crisis evaluation. The focus is typically on diagnostic and functional evaluation, problem-solving, and recommendations for treatment and forming limited behavioral change goals. The visit may involve assessing clients at risk because of some life stress event and is designed to coordinate delivery of medical and/or behavioral health services through multi-disciplinary involvement. Then follow up with ESP provider for next 24hr evaluation. Care Transitions & Coordination Reports directly to the Director of Care Transitions and Indirectly reports to Unit Manager and Practice Leader. Works collaboratively with unit team and responds timely, efficiently and respectfully. Utilization Review: Works closely with ESP and Case Management with responsibilities with obtaining insurance authorization for admission, during hospitalization and for any discharge planning services/aftercare as needed timely and accurately. Participates in Clinical Supervision and and/or Peer review. Keeps department director abreast of any issues, trends identified and/or needs weekly and/or more frequently if needed. Informs patients of their rights when indicated (ie..discharge planning, guardianship, court commitments, admission/hospitalization, Section 12, Section 35,Advanced Directives, Power of Attorney, Health Care Proxy). Provides assessment, therapy and intervention as needed on Watkins 1, Watkins 2, ICU, OBS upon request. Employee may be asked to perform job-related duties beyond those explicitly described Statement of Other Duties This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described. FUNCTIONAL DEMANDS Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands). Qualifications JOB REQUIREMENTS Education: Masters Degree in Social Service, Counseling, Psychology or related field from an accredited graduate program. Massachusetts licensure as a LICSW or LMHC required. Work Experience: Three (3) to five (5) years working with the psychiatric populations. Experience and/or understanding of emergency department, inpatient and outpatient behavioral health needs preferred. Current working knowledge of insurance providers and addiction experience is a plus. Ability to work independently and/or part of a team. Excellent verbal and written skills are required. Demonstrated ability to clearly assess and treat psychiatric problems. Working knowledge of community resources and how to access them; good knowledge of counseling and crisis intervention techniques. Ability to relate well with people. Ability to deal confidently with other service providers. Tact and courtesy. Integrity. Good judgment. Demonstrates flexibility and adaptability to change.

Requirements High School Diploma or GED ( preferred ) Minimum of one year in a customer service role. Exemplifies outstanding oral and written communication skills, ensuring clarity, professionalism, and effectiveness in all interactions. Effectively communicates to facilitate problem-solving, conflict resolution, and collaboration, fostering a positive and productive work environment. Exhibits strong analytical and critical-thinking skills, proactively identifying and resolving challenges while efficiently managing multiple priorities. Demonstrates a high level of self-motivation, autonomy, and initiative, consistently driving tasks and projects to successful completion. Welcomes change and adapts seamlessly to evolving processes, embracing operational workflow improvements without being negatively impacted. Proficient in Microsoft Office Suite, including Teams, Word, Excel, PowerPoint, Outlook, and other essential applications. Exhibits proficient and accurate typing skills with efficiency and speed. Operates and manages the telephone tree system for incoming calls, ensuring efficient call routing and optimal patient experience. Effectively navigates electronic health record (EHR) systems for patient documentation and record management. Salary Range: The base rate for this position is $19.00 - $22.50 per hour. The hourly range reflected above is a good faith estimate of base pay for the position. The rate for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

Holyoke Medical Center is a proud 219-bed community hospital that has served the healthcare needs of the pioneer valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care. Our Patient Registration team is seeking an experienced individual to perform clerical duties for the admitting office and emergency registration area, including but not limited to registering patients, obtaining demographic data, and verifying insurance information. REQUIREMENTS: High School Graduate; must have a minimum of one year medical office experience with public contact and interaction, or equivalent educational training We offer a competitive salary & benefits package, including: * low cost health insurance with no deductibles when using HMC services * dental and vision insurance * free disability and life insurance * 403(b) plan * Up to $8000 in degree/tuition reimbursement * In-House Pharmacy * Relaxation Room and Fitness Center * Other voluntary benefits, such as LegalShield, Pet Insurance * free onsite parking

Key Collision believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with Key Collision in entry-level positions. Responsibilities Welcome customers to the office and assist them as needed Perform various clerical tasks (file papers, organize supplies, etc.) Answer phones and route calls to appropriate persons Take and deliver phone messages Manage, sort, and dispense incoming mail Prepare outgoing mail Set appointments and meetings Always maintain an organized workspace Frequently check office supply stock; reorder supplies when needed Track orders and maintain vendor relationships Uphold and carry out company office policies and procedures Other duties as assigned Qualifications A high school diploma or GED equivalent required 2+ years working in office admin preferred Proficient in computer use and the use of Microsoft Office Experience using office machinery (printer, copier, phone systems, etc.) Excellent customer service skills Organized and detail-oriented Outstanding communicator both verbally and written Benefits Medical and dental insurance Paid Vacation 401(k) retirement plan Great working environment CSR

Job Description Job Summary: Under the general guidance of the Patient Access Services Manager and Revenue Cycle Director, the PAS Representative performs financial screening and admission functions necessary to assist patients to access services at Brattleboro Retreat and ensure funding is obtained for all services. The PAS Representative provides excellence in customer service to the Retreat patients and referral agencies, and represents the Retreat in our objectives to respect the patients, families, and communities we serve. Interact with Retreat departments such as Utilization Review, Referral & Evaluation Services, and Patient Financial Services to ensure correct and timely reimbursement. QUALIFICATIONS: Associate Degree or above in a related health care field is preferred. High School diploma or equivalent (GED) is required. Strong and relevant customer service backgrounds will also be considered. A minimum of three (3) years previous admission/registration experience in a large, complex psychiatric, acute care, or multi-physician group healthcare setting preferred. A minimum of two years experience working in a behavioral health environment preferred. A strong, out-going, empathic presentation with the ability to obtain sensitive information from patient's in crisis is an absolute must. ESSENTIAL DUTIES AND RESPONSIBILITIES: Varies Per Diem

May be Eligible for up to a $5,000 Sign-On Bonus Under the general supervision of the Nursing Team Leader, Clinical Leader and/or the Department Director and under the general direction of the department physicians, perform as a member of the healthcare team. In collaboration with the PCP and all members of the health care team, develops care initiatives to assess and coordinate chronic disease care management on the campus. In addition to functioning with greater autonomy, the RN HCC will serve in one or more of the following capacities: in areas with the potential of higher risk requiring specialized training; as a resource and mentor to new employees, as well as assess the ongoing educational needs of the departments. Minimum of 5 years clinical nursing experience. Current State of NH RN license. BSN preferred but not required. Current certification in BCLS required (ACLS may be required for certain departments). Excellent assessment, communication, interpersonal, and organizational/ time management skills. Demonstrated ability to work well as a member of a team and respond calmly and effectively in a fast-paced environment and during a crisis and/or emergency. Must demonstrate passion for care of patients with chronic disease. As the largest private employer in the state of New Hampshire, Dartmouth Health provides employees of Cheshire Medical Center with an impressive array of benefits. Did you know we offer: * Benefits Eligible on Day One * We have RN loan repayment up to $20,000. * We offer up to $3,000 in tuition reimbursement each year. * We have a very popular "earned time" plan. * We have extensive CEU/Training programs. * And more! Close to everything and something for everyone! * No sales or state income tax in NH * Keene is a vibrant college town * A half-hour drive to Vermont and Massachusetts * An easy two-hour drive to Boston * Only four hours to Montreal, Canada * You can easily catch the train from Brattleboro, VT to Penn Station, NYC * An easy drive to the White Mountains of New Hampshire, the Green Mountains of Vermont, or the seacoast of Maine, New Hampshire, and the beaches of Massachusetts. About Cheshire Medical Center in Keene, NH Cheshire Medical Center, a member of the world-class Dartmouth Health system, advances the health and wellness of the communities throughout the Monadnock Region through a combination of outstanding care and exceptional service. On our Keene campus, our team delivers an impressive range of clinical services that reflect the needs of the individuals and communities we serve. Being part of the Dartmouth Health family enables us to provide services that far exceed those of a typical rural hospital, including extensive programs in primary care, cancer care, cardiology, orthopedics, and public health. * Area of Interest:Nursing; * Pay Range:$36.27 - $50.92; * Work Status:0730-1730 with 1 hr lunch 4days /week; day off TBD; * Employment Type:Full-time 36 hours/week; * Job ID:16477 Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

The Patient Access Representative will: Ensure an exceptional patient experience through high-quality customer service and seamless access to hospital and clinical services. Perfomr key responsibilities include scheduling, insurance verification, obtaining and verifying authorizations, pre-registration, collecting patient financial responsibility, and registration. Maintain a thorough understanding of standard operating procedures to ensure efficiency and accuracy. Proactively improve the patient experience while minimizing financial risk. Demonstrate a commitment to Springfield Hospital's values while actively contributing to its mission and vision. Requirements High School Diploma or GED ( preferred ) Minimum of one year in a customer service role. Exemplifies outstanding oral and written communication skills, ensuring clarity, professionalism, and effectiveness in all interactions. Effectively communicates to facilitate problem-solving, conflict resolution, and collaboration, fostering a positive and productive work environment. Exhibits strong analytical and critical-thinking skills, proactively identifying and resolving challenges while efficiently managing multiple priorities. Demonstrates a high level of self-motivation, autonomy, and initiative, consistently driving tasks and projects to successful completion. Welcomes change and adapts seamlessly to evolving processes, embracing operational workflow improvements without being negatively impacted. Proficient in Microsoft Office Suite, including Teams, Word, Excel, PowerPoint, Outlook, and other essential applications. Exhibits proficient and accurate typing skills with efficiency and speed. Operates and manages the telephone tree system for incoming calls, ensuring efficient call routing and optimal patient experience. Effectively navigates electronic health record (EHR) systems for patient documentation and record management. Salary Range: The base rate for this position is $19.00 - $22.50 per hour. The hourly range reflected above is a good faith estimate of base pay for the position. The rate for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

Holyoke Medical Center is a proud 219-bed community hospital that has served the healthcare needs of the pioneer valley for over 125 years. We continue to grow and address the needs of our community through quality and patient centered care. Our Patient Registration team is seeking an experienced individual to oversee the day-to-day operations of the department and work with the department supervisor in the overall operation of Patient Registration Services. This individual will also perform clerical duties for the admitting office and emergency registration area, including but not limited to registering patients, obtaining demographic data, and verifying insurance information. REQUIREMENTS: High School Graduate; must have a minimum of one year medical office experience with public contact and interaction, or equivalent educational training We offer a competitive salary & benefits package, including: * low cost health insurance with no deductibles when using HMC services * dental and vision insurance * free disability and life insurance * 403(b) plan * Up to $8000 in degree/tuition reimbursement * In-House Pharmacy * Relaxation Room and Fitness Center * Other voluntary benefits, such as LegalShield, Pet Insurance * free onsite parking

Job Description Key Collision believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with Key Collision in entry-level positions. Responsibilities Welcome customers to the office and assist them as needed Perform various clerical tasks (file papers, organize supplies, etc.) Answer phones and route calls to appropriate persons Take and deliver phone messages Manage, sort, and dispense incoming mail Prepare outgoing mail Set appointments and meetings Always maintain an organized workspace Frequently check office supply stock; reorder supplies when needed Track orders and maintain vendor relationships Uphold and carry out company office policies and procedures Other duties as assigned Qualifications A high school diploma or GED equivalent required 2+ years working in office admin preferred Proficient in computer use and the use of Microsoft Office Experience using office machinery (printer, copier, phone systems, etc.) Excellent customer service skills Organized and detail-oriented Outstanding communicator both verbally and written Benefits Medical and dental insurance Paid Vacation 401(k) retirement plan Great working environment CSR

Mason Dental is proud that our focus on patients has driven a positive patient experience, best in class employee and dentist retention and satisfaction, as well as substantial growth in our practices. This is an opportunity for you to thrive in an efficient office environment with an outstanding dental team that is well trained and highly motivated. If you enjoy working in a clinically focused, patient centric, fully digital dental office, then we encourage you to apply today. Overview We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader. Schedule : Mon & Tues 7:30am-5:30pm, Wed 9:30am-2pm, Thurs. 7:30am-5:30pm, Fri 7:30am-4:30pm. Duties/Responsibilities Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly. Schedule and confirm patient appointments to maximize the provider schedules. Present treatment plans and financial responsibilities effectively to patients. Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances. Maintain a positive and professional image, both individually and within the workspace. Consistently meet the expectations and responsibilities of the Practice Leader and practice needs. Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization. Other assigned duties and responsibilities per management. Required Skills/Abilities Dental office experience preferred. Dentrix experience strongly preferred. Excellent oral and written communication skills. Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures. Facility with Microsoft Office and dental practice management software. Positively contribute to a respectful and collaborative working environment with coworkers. Facilitate patient comfort, care, and satisfaction consistently. Willingness to advance skills through continuing education opportunities. Present to work during scheduled shifts. Education and Experience High School Degree. Prior front desk experience in a medical or dental office. People management or staff/ project coordination experience. Benefits for Full-Time Employees* Sign-on Bonus, PTO, paid holidays, office closure days Monthly bonus incentives Medical, Vision and Dental allowance 401(k) Eligibility Uniform allowance, as needed And many more! *Benefits are subject to change and eligibility* Physical Requirements Prolonged periods sitting at a desk and working on a computer. Prolonged periods of periods of standing and bending. Must be able to lift Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!” Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate. Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together. Communication - Set clear expectations and feedback to our patients and team members. Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways.

Job Summary: Under the general guidance of the Patient Access Services Manager and Revenue Cycle Director, the PAS Representative performs financial screening and admission functions necessary to assist patients to access services at Brattleboro Retreat and ensure funding is obtained for all services. The PAS Representative provides excellence in customer service to the Retreat patients and referral agencies, and represents the Retreat in our objectives to respect the patients, families, and communities we serve. Interact with Retreat departments such as Utilization Review, Referral & Evaluation Services, and Patient Financial Services to ensure correct and timely reimbursement. QUALIFICATIONS: * Associate Degree or above in a related health care field is preferred. High School diploma or equivalent (GED) is required. Strong and relevant customer service backgrounds will also be considered. * A minimum of three (3) years previous admission/registration experience in a large, complex psychiatric, acute care, or multi-physician group healthcare setting preferred. * A minimum of two years experience working in a behavioral health environment preferred. * A strong, out-going, empathic presentation with the ability to obtain sensitive information from patient's in crisis is an absolute must. ESSENTIAL DUTIES AND RESPONSIBILITIES: Varies Per Diem