Patient care coordinator jobs in Grand Island, NE - 588 jobs

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. The main responsibility of the Patient Care Coordinator is to correspond with patients, caregivers and team members. The Patient Care Coordinator will act as a first point of contact with patients by carefully evaluating and assessing the purpose of the call, prioritizing and triaging if indicated. The Patient Care Coordinator will also prepare shipping materials and documents for the pharmacy technicians as needed. All tasks requiring clinical decision making will be triaged to the pharmacists. To be successful in this role, you should have excellent communication abilities, business acumen, and be highly motivated to meet objectives and goals. DUTIES AND RESPONSIBILITIES: Receiving and triaging inbound phone calls. Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate. Record activities in the patient database and follow up to secure services for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met. Schedule prescription shipments directly with patients, physician's offices, or patient affiliates Receiving and completing scheduling calls via dialer or outbound queues. Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary. Contacting physicians for missing or required information. Processes document intake queue for pharmacy technician processing. Prepares shipping materials for packing stations Performs other related duties as assigned by management Requirements High school diploma, general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams) Good communication skills, both written & verbal, preferred. BEHAVIOR CHARACTERISTICS: Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. COMPETENCIES: The PCC is able to handle inbound and outbound calls, triage as appropriate and complete scheduling tasks. The PCC is able to update patient demographics, prescriber demographics and pertinent information for the pharmacy profile. The PCC is able to prepare documentation for pharmacy technician processing; including but not limited to demographics and plan information. The PCC demonstrates ability to communicate effectively with health care providers to obtain missing information. The PCC is able to prepare shipping materials for packing. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand. Continually required to walk. Continually required to sit. Continually required to utilize hand and finger dexterity. Continually required to talk or hear. While performing the duties of this job, the noise level in the work environment is usually moderate. The employee must continually lift and/or move up to 50 pounds. Additional remarks regarding work environment include standard office lighting and white noise. Specialized equipment, machines, or vehicles used: Conveyor belt, manual pallet jack. Benefits Supportive, progressive, fast-paced environment Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Job Description Do you light up when patients hit milestones? Are you the steady guide who turns health goals into real results? Want a role where your exercise science brain and people-first heart both matter-every single day? Adapt Chiropractic in Papillion, NE is hiring a full-time Care Coordinator to guide patients through purposeful, life-improving care. You'll combine clinical precision (x-rays, posture analysis, inflammation scans) with goal-driven coaching, so patients not only feel better, but they also get better. Compensation & Perks: $21-$23 an hour, with the potential to move to a salary after 90 days Health care stipend (medical/vision/dental) PTO + 7 paid holidays Free chiropractic care for you immediatley, and for your household after 90 days SIMPLE IRA with 3% match after 1 year Birthday gifts + work anniversary bonuses Team lunches/outings & real growth opportunities If you're serious about helping people restore function and build healthier lives, keep reading! ABOUT THIS ROLE Full-Time Mon, Wed, Thu: 6:40 AM-11:00/12:00 PM → break → 2:00 PM-6:00/7:30 PM (hours vary depending on reports) Plus: Weekend availability 2x/month for screenings/community events (typically 4-hour shifts) While working as our Care Coordinator, each day brings something new! You welcome new and established patients and guide them through exams with warmth and clarity. You perform X-rays, analyze posture, run inflammation scans, and accurately record trauma/patient histories. You introduce exercise protocols, conduct progress exams, and help patients set meaningful health goals-then you celebrate the wins. You also represent Adapt Chiropractic at community events, building trust and awareness across Papillion. OUR CHIROPRACTIC OFFICE Founded in 2021 by Dr. D'Anthony and Lydia Doss, Adapt Chiropractic is a community-centered, family-focused wellness hub in Papillion. We're committed to education, corrective care, and supportive teamwork, so patients and team members alike experience genuine growth. You'll join a tight-knit crew that values professional development, excellent patient care, and real human connection. WHAT WE'RE LOOKING FOR IN A CARE COORDINATOR You're personable, focused, calm under pressure, and relentless in pursuit of patient outcomes. You communicate clearly, stay organized, and love learning. You might be a great fit if you: Have a background or strong interest in exercise science, kinesiology, personal training, or wellness coaching Enjoy clinical workflows and patient-facing care Love goal-setting and tracking progress with patients Thrive in a fast-paced, team-based environment Are excited to represent our mission at community events Requirements: Nebraska X-ray Certification (required within 2 months of hire) Willingness to study outside office hours to obtain certification Study materials provided; employer covers the $400 state exam fee Ability to work the listed schedule and attend 2 weekend events/month Strong communication and customer service skills Ready to build a rewarding career in patient-centered wellness? Apply today using our short initial application and take the first step toward a Care Coordinator role that helps families in Papillion move, feel, and live better. Job Posted by ApplicantPro

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Mission, KS Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Overland Park, KS Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Full-time Description Overview: MedOne is seeking a Certified Pharmacy Technician to deliver concierge-level support that helps members access specialty medications, including those sourced internationally. In this dynamic role, you'll guide patients through enrollment, financial assistance, and medication coordination while serving as a trusted liaison between providers, pharmacies, and care teams. About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price. What You'll Do: Support members in accessing resources and the appropriate site(s) of care, with specialty pharmacies, including internationally sourced partners Provide program and product specific financial knowledge Direct and support members with completion of enrollment requirements Convey pharmacy and claim details in easy-to-understand terms to callers Provide excelled member relations and concierge level style of services Comprehend and explain step therapy and copay requirements Act as a liaison between members, providers, pharmacies, and care facilities Coordinator scheduling of specialty medication delivery Utilize basic de-escalation techniques Maintain and be proactive with assigned case load and timely updates Prepare and provide clear communications verbally and in written formats Support operations of MedOne Member, Clinical, and Pharmacy services Align with, and support MedOne's Core Values What You Will Bring to MedOne: 1 year minimum of customer service experience Pharmacy Technician Certification is highly encouraged. If you don't have it, you will be required to obtain it within one year of employment. Strong knowledge of Microsoft Office products including Word, Excel, and Teams Customer empathy skills and proficiency in de-escalating challenging situations Excellent interpersonal, written, and verbal skills Detail orientated, able to work independently, meet deadlines, establish priorities, and be flexible Demonstrated ability to work effectively in a call center or office environment Must be able to stand/sit for long periods of time within limited space Must be able to life up 25 pounds Why MedOne? At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth-all while helping to make a difference in people's lives. Our top core value is to prioritize your well-being . To support you in living this value, we offer: Competitive salary and bonuses that reward your performance. Comprehensive health, dental, and vision insurance + additional benefits 401(k) with company match to secure your future. Generous paid time off and holidays. Opportunities for professional growth and development. A vibrant and collaborative work culture. Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States. Employment Type: Full Time, Hourly Reports to: Patient Care Coordinator Team Lead How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we'd love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page. MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.

Job DescriptionSalary: 1. Assess staffing requirements and adjusts staffing as needed. Utilizes the acuity system, department staffing guidelines, and other applicable resources to identify staffing levels required.2. Coordinates patient admissions with physicians, admission clerks and nursing departments.3. Provides care in all nursing departments as necessary. Relieves staff for meal breaks when necessary.4. Serves as a member of Discharge Planning, Infection Control, Code Blue and/or Nursing Council Committees.5. Acts as clinical expert providing a resource for other staff. Acts as the representative of administrator outside of work hours.6. Communicate with hospital personnel, department directors and visitors.7. Communicate with patient and/or family. Provide information to the patient and/or family to educate them on disease process, hospital stay, and/or treatments. Communicate with patient and/or family and meet patient needs for courtesy, information, physical care, emotional care, safety, privacy, and confidentiality.8. Informs Department Directors, Division Vice Presidents and the President of problems and participate in resolution.9. As a member of nursing management, is involved in resource allocation and management. This includes monitoring and recording acuity statistics, staffing and documenting staffing decisions, and maintaining the master schedule and staffing work sheets.10. Obtains resources for all departments when Central Stores, Purchasing, Linen, Dietary, and Pharmacy are not open.11. As a member of nursing management observes and evaluates clinical practice. Reports observations to appropriate people.12. Communicates with external entities, resources and facilities. Examples include but are not limited to: Media, Nursing Facilities, Organ procurement organizations, acute care hospitals, mortuaries etc.13. Communicates with appropriate facilities regarding autopsies.14. Give patient baths, oral care and hair care.15. Take vital signs (temperature, pulse, respiration and blood pressures).16. Collect I & O information.17. Ambulate patients.18. Assist with activities in patient mobility and positioning.19. Collection of urine and fecal specimens.20. Obtain finger stick blood glucose readings.21. Transport patients by pushing pulling, lifting in a wheelchair, bed, cart or geri chair.22. Reposition patients with or without mechanical devices, by lifting, pulling and pushing.23. Report patient care changes to R.N. and physician.24. Collection of patient care information.25. Assist with revision NCP.26. Administer medications and IV's, including narcotics, according to hospital policy.27. Dressing changes.28. Administer treatments (NG, foley).29. Communicate with co-worker clearly and concisely.30. Organize and prioritize work to complete daily assignment.31. Start IV's.32. Document patient information concisely and legibly.33. Follow patient-specific plan of care.34. Assess the patient.35. Follow all infection control procedures and policies (including use of universal/standard precautions).36. Provide for patient safety.37. Participate in quality improvement assurance, assessment and improvement activities.38. Notify receiving nursing area of patient's condition and needs prior to transfer.39. Participates in the orientation and teaching of newly employed nursing personnel.40. Participates in nursing projects and/or revision and review of policies and procedures. 41. Performs other duties as assigned. Knowledge, Skills, and Abilities: Will be orientated to and maintain competence in working with patients in the following age categories: Med/Surg, ICU: Infant, pediatric, adolescent, adult, and geriatric patients. OB: Neonate, adolescent, and adult patients. OR; ER: Neonate, infant, pediatric, adolescent, adult, and geriatric patients. Competence at the beginning of employment will be measured through observation during orientation, math and medication administration testing, and review of documentation. Ongoing competence will be measured through observation of clinical practice, observation for performance evaluation, competency inservice and testing, and math and medication administration testing. See attached sheet for other initial and ongoing competence required by each department. Education: Graduate of a State Board approved or accredited school of nursing. BSN desirable. Experience: At least two years of clinical experience is necessary. Prefer 3-5 years, with experience in the ICU or ER setting. OB experience is also desirable. Certification/Licensure: a. Must be currently licensed in Kansas to practice as a registered professional nurse. Valid temporary permit to practice (if coming from out of state) is acceptable until receipt of the license. Code Blue Training: a. A minimum training level of BLS is required. b. Acquire and maintain ACLS training. c. Acquire and maintain Neonatal resuscitation training. Job can demand constant walking. Sitting may be required occasionally, as well as frequent standing. Occasionally requires lifting and carrying up to 35 lbs. May also require pushing and pulling up to 35 lbs. Job requires full range of body motion, with occasional twisting, climbing, balancing, stooping, kneeling, crawling, and reaching. Job may require reaching overhead. Job requires the ability to handle and lift patients. Eye-hand coordination, and finger and manual dexterity are required. Requires corrected hearing and vision to normal range. Job requires working under stressful conditions and/or irregular hours. Some exposure to communicable diseases, sharps, and hazardous material is anticipated. The PCC job requires potential exposure to body fluids and radiation. It requires the ability to distinguish letters and symbols. Use of office equipment such as telephones, copying machines, and intercom may be required. Repetitive movements such as writing are required. Includes working all nursing departments, working weekends and holidays, with potential for varied shifts and overtime. Full time positions are exempt status.

Coordinate Care. Support Compassion. Empower Hospice Teams. We are seeking a Patient Care Coordinator - Non-Clinical to support daily hospice operations at our local office. In this key administrative role, you will coordinate visit scheduling, manage referrals, facilitate interdisciplinary team meetings, and ensure smooth communication across clinical and operational teams. Your contributions will help deliver timely, coordinated, and compassionate care to hospice patients and their families. As a Patient Care Coordinator, You Will: Administer day-to-day operations for assigned hospice programs and sites Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking Gather and input complete referral information into hospice systems promptly Coordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or death Verify Medicare eligibility and obtain required authorizations and reauthorizations Process patient transfers by obtaining necessary paperwork from previous agencies Respond to phone referrals and inquiries in a professional and compassionate manner Verify commercial insurance and ensure accurate patient benefit periods and events in system Add new physicians and facilities to the system as needed Administer satisfaction surveys and support compliance with company policies and training Maintain adherence to managed care principles, hospice regulations, and company values About You Qualifications - What you'll bring: High School Diploma or GED required 3-5 years administrative experience, with at least 1 year in healthcare or hospice preferred Knowledge of hospice concepts and terminally ill patient care Ability to manage multiple tasks with professionalism and composure Strong communication and organizational skills Proficient with office equipment and technology (computer, tablet, EMR systems) Comfortable working in a fast-paced, team-oriented environment Preferred Experience (Not required): Previous experience in hospice, home health, or medical office administration Familiarity with Medicare eligibility and insurance verification processes EMR (Electronic Medical Record) proficiency Compassionate and respectful demeanor when communicating with families Strong attention to detail and commitment to quality documentation We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to Join a Team That Cares? Apply today and become part of a team that supports patients and families with compassion-in the moments that matter most. Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.

THE JOB As a Care Coordinator, you will provide targeted support to individuals receiving services, and assisting individuals and families to navigate community resources. You will follow-up with individuals care during transitions of care and to increase engagement in services. Ensure that coordinated systems of care are responsive to the assessed needs of individuals we service in a timely and comprehensive manner. The position is full-time, Monday through Friday. ABOUT CENTERPOINTE For more than 52 years, CenterPointe has been a leader in providing holistic, person-centered care for individuals facing mental health and substance use challenges. Guided by our mission to help people get better, sooner, for longer, we have expanded our services to meet the evolving needs of our community while incorporating the latest research in integrated care and recovery. Today, CenterPointe offers more than 40 programs across Lincoln and Omaha, including therapy and outpatient services, primary and psychiatric care, residential treatment, crisis response, street outreach, and housing support. We are proud to provide comprehensive, wraparound services grounded in a biopsychosocial model of care, with a strong focus on strength-based and data-driven practices. With campuses in Lincoln (Campus for Health and WellBeing) and Omaha (Campus For Hope), our team supports individuals of all ages and backgrounds through a continuum of care. At CenterPointe, we strive to "Be the Best" for the individuals we serve, our communities, and our team. Join us in building a healthier, more hopeful future. WHAT WE HAVE FOR YOU - A culture focused on work-life balance, personal and professional growth, inclusion, and engagement - Limitless opportunities for professional training, growth & development, and career advancement including Professional Development Leave, internal and external trainings, and job enhancement opportunities - Flexible scheduling options and generous paid leave policies including Mental Wellness hours, accrued vacation and sick time, and 9 annual holidays (plus a day off for your birthday every year!) - Competitive pay and excellent benefits, including: - Affordable Health, Dental, & Vision insurance - Free Group Life Insurance, AD&D and LTD policies for all full-time employees - 403(b) retirement plan with employer contribution - Discounted memberships with Genesis Health Clubs - Discounted Pet Insurance through Nationwide CenterPointe is a proud EEO Employer; candidates of diverse backgrounds, ages, lifestyles, etc. are encouraged to apply! Qualifications WHAT YOU HAVE Required: - High school diploma or equivalent - Two or more years of experience working in Behavioral Health - Knowledge of co-occurring disorders and related needs - At least 21 years of age - Valid driver's license with acceptable DMV record (last 7 years) Bonus Points: - Bachelor's Degree in Psychology, Social Work, Counseling, or related field preferred

We are looking to hire a Patient Care Coordinator/Front Desk Receptionist who is excited about a fun and rewarding career in the Pediatric Dental field. This is a Full-Time position with competitive pay and great benefits! Lincoln Pediatric Dentistry has four locations: North, Southeast, East, and Yankee Hill. WHO WE ARE: Lincoln Pediatric Dentistry is dedicated to putting our patients first and making every visit a joyful experience. At Lincoln Pediatric Dentistry we have built our practice around one main principle - compassion. We show compassion to our patients, their families and to each other. Visit our Website: ************************************** WHO WE ARE LOOKING FOR: Proven experience in a customer service or administrative role, preferably in a healthcare setting. Strong communication and interpersonal skills Knowledge of dental terminology, procedures, and insurance processes is beneficial. Ability to multitask, stay organized, and work in a fast-paced environment. RESPONSIBILITIES: Greet and welcome patients in a friendly and professional manner. Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions. Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements. Coordinate and manage the dental appointment calendar to optimize the daily schedule. Verify and update patient insurance information. Collect and process payments for services rendered. Provide patients with information on treatment costs, insurance coverage, and payment options. Collaborate with dental staff to coordinate patient care and address any scheduling conflicts. Maintain a clean and organized reception area. Address patient concerns and complaints professionally and promptly. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries ($18+hr DOE), and excellent benefits packages. Lincoln Pediatric Dentistry participates in E-Verify.

Job DescriptionWe are looking to hire a Patient Care Coordinator/Front Desk Receptionist who is excited about a fun and rewarding career in the Pediatric Dental field. This is a Full-Time position with competitive pay and great benefits! Lincoln Pediatric Dentistry has four locations: North, Southeast, East, and Yankee Hill. WHO WE ARE: Lincoln Pediatric Dentistry is dedicated to putting our patients first and making every visit a joyful experience. At Lincoln Pediatric Dentistry we have built our practice around one main principle - compassion. We show compassion to our patients, their families and to each other. Visit our Website: ************************************** WHO WE ARE LOOKING FOR: Proven experience in a customer service or administrative role, preferably in a healthcare setting. Strong communication and interpersonal skills Knowledge of dental terminology, procedures, and insurance processes is beneficial. Ability to multitask, stay organized, and work in a fast-paced environment. RESPONSIBILITIES: Greet and welcome patients in a friendly and professional manner. Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions. Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements. Coordinate and manage the dental appointment calendar to optimize the daily schedule. Verify and update patient insurance information. Collect and process payments for services rendered. Provide patients with information on treatment costs, insurance coverage, and payment options. Collaborate with dental staff to coordinate patient care and address any scheduling conflicts. Maintain a clean and organized reception area. Address patient concerns and complaints professionally and promptly. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries ($18+hr DOE), and excellent benefits packages. Lincoln Pediatric Dentistry participates in E-Verify.

If you are looking for a part-time rewarding career where you can positively impact the lives of others, this could be the job for you! Nebraska Cancer Specialists is the regional leader in cancer diagnosis, treatment and research. We are seeking a part-time (6=7 days a month) patient focused individuals in our Kearney clinic. The Patient Care Coordinator will schedule patient appointments, lab, therapies, scans and referrals. Comments from some of our new employees! "The thing that motivates me the most is knowing I am part of such an amazing team that cares for our patients as well as their staff. NCS has already showed me in the less than 90 days I have been here they appreciate each and every employee by going above and beyond in so many ways. I honestly believe I work for the best place and am where I am meant to be." "I am excited about being a bright spot in our patients difficult journey. I know that they most definitely do not want to be here but my hope is that the patients find some kind of comfort in us. I'd say I'm worried about finding my footing here but have great people around me to help me with that!" Job functions include: Check in patients as they arrive for their appointment Schedule appointments by reviewing providers' orders in the Q- including scans/consults/test/procedures either with our office or other medical facilities. Welcome and greet patients/families/visitors to clinic in a manner that is helpful and friendly. Handle phone calls in a timely manner and provide detailed messages and much more! Requirements A high school diploma or equivalent Preference will be given to candidates with experience in customer service and/or patient scheduling, reception, secretary work, electronic medical records, and multi-line phones. Ability to work at other locations as needed and for meetings Our team embodies our core values: Purpose, Innovation, Relationship and Excellence. NCS is an equal opportunity employer and participates in E-Verify.

Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed). * Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. * Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Minimum typing skills of 35 wpm * Demonstrated working knowledge of PC/CRT/printer * Knowledge of function and relationships within a hospital environment preferred * Customer service skills and experience * Ability to work in a fast paced environment * Ability to receive and express detailed information through oral and written communications * Understanding of Third Party Payor requirements preferred * Understanding of Compliance standards preferred * Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department. * Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors. * Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy. * Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. * High School Diploma or GED required. * 0 - 1 year in a Customer Service role. * 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred * Some college coursework is preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to sit at computer terminal for extended periods of time. * Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients. * Occasionally lift/carry items weighing up to 25 lbs. * Frequent prolonged standing, sitting, and walking. * Occasionally push a wheelchair to assist patients with mobility problems. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Hospital administration * Can work in patient care locations which include potential exposure to life-threatening patient conditions. OTHER * Must be available to work hours and days as needed based on departmental/system demands. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

Emergency Admission Registrar - As Needed (PRN) Department: Emergency Reports to: Director, Emergency Join Our Award-Winning Team! York General is seeking a PRN Emergency Admission Registrar to support our Emergency Department. If you have a passion for customer service and thrive in fast-paced environments, this is the perfect opportunity to make a meaningful impact. Why Join York General? Service-Oriented - Be the first point of contact, offering comfort and support to patients in critical moments. Best Place to Work - Recognized by Modern Healthcare for 11 consecutive years! Growth & Support - Work in a collaborative setting where your contributions truly matter. What You'll Do: Process emergency admissions with accuracy and efficiency. Obtain medical records and assist with documentation as needed. Work alongside RNs and paramedics to support patient care under RN supervision. What You Bring: High school diploma or equivalent. Strong computer, written, and verbal communication skills. Attention to detail and ability to multitask in a high-energy environment. A commitment to delivering outstanding customer service. Perks & Benefits: Competitive pay with shift differentials. Supportive and team-oriented workplace culture. Opportunity to gain hands-on experience in a dynamic healthcare setting. If you're ready to make a difference in emergency care, apply today!

Greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enters patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks; and retrieves patient records for clinical staff and physicians. Schedules patient appointments and manages provider appointment schedules. PRINCIPAL JOB FUNCTIONS: 1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values. 2. *Answers all incoming calls and forwards callers to the appropriate party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member. 3. *Presents a professional image and communicates effectively in person and via telephone or email. 4. *Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor. 5. *Accurately enter patient's demographics, including financial details, into the computer. 6. *Collects applicable co-pays from patients; electronically posts payment to patient's account. 7. Balances cash drawer. 8. *Scans/files patient information into medical record. 9. *Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records. 10. *Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due. 11. Sorts and distributes incoming mail. 12. Maintains the orderliness of the front lobby; straightens magazines, toys and newspapers. 13. Keeps stationary supplies stocked and orderly; informs Office Manager/Supervisor of need to replenish items. 14. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise. 15. Participates in meetings, committees and department projects as assigned. 16. Performs other related projects and duties as assigned. EDUCATION AND EXPERIENCE: High school diploma or equivalency required. Knowledge of medical terminology desired. Minimum of one (1) year prior reception or office experience preferred.

Job Description Tiny Teeth Pediatric Dentistry is adding a full-time administrative assistant/treatment coordinator to our growing team. Our ideal candidate is an energetic and positive individual that demonstrates a friendly demeanor and provides exceptional customer service in all patient interactions. Applicant must be professional, self-motivated, and able to multitask in a fast-paced environment. Tasks include but are not limited to answering high call volume, patient check in/check out, scheduling restorative appointments, verifying insurance coverage, treatment planning upcoming treatment, reviewing pre-treatment estimates with parents, and posting co-insurance payments to accounts. Previous dental office experience is required. Bilingual in English/Spanish is a plus. Excellent benefit package available including health/dental/vision and life insurance after 60 days, paid holidays, paid vacation, all scrubs provided, and 401k plan with profit sharing opportunity. Office hours are Monday- Thursday 7:45 am-5:00 pm, Friday 7:45 am- 2:00 pm. Interested applicants please respond by submitting your resume. Skills: Eaglesoft Scheduling Insurance Pediatric Treatment Planning Benefits: Medical Dental Vision 401k Compensation: $18-$20/hour

Job Title: Centralized Scheduling/Pre-cert Specialist Supervised by: Director of Patient Financial Services Job Summary: This position plays an integral role in ensuring the smooth operation of our Ancillary Services and maintaining high standards in patient care. As a Centralized Scheduling/Pre-cert Specialist, you will be responsible for coordinating and managing patient appointments and schedules efficiently, while interacting with patients, physicians, and other healthcare providers. Job Duties and Responsibilities: Appointment Coordination: Effectively manage and coordinate patient appointments, ensuring that schedules are optimized to maximize resource utilization and minimize patient wait times. Patient and Provider Interaction: Act as a liaison between patients, physicians, and healthcare staff to schedule appointments, relay information, and handle any necessary changes. Insurance Verification and Authorizations: Verify patient insurance coverage using tools like TruBridge, Availity, Phone calls, and Payer Portals. Obtain necessary prior authorizations for services, ensuring accuracy and compliance with insurance guidelines. Records Management: Maintain accurate and detailed records of patient appointments, including cancellations and rescheduling. Ensure that all relevant patient data is properly documented. Customer Service: Provide top-tier customer service by answering patient inquiries, addressing concerns, resolving scheduling conflicts, and accommodating urgent appointment requests. Department Collaboration: Work closely with other departments, Radiology, Respiratory, Billing, Admissions, Outside Clinics, Lab, and clinical and administrative teams to ensure the smooth coordination of patient care and services. Scheduling Software Proficiency: Utilize scheduling software to effectively manage appointments, update patient data, and keep track of scheduling needs. You will be responsible for updating insurance information, Name, Addresses, and phone numbers as needed. HIPAA Compliance: Maintain the confidentiality of patient information at all times in accordance with HIPAA regulations. Ensure all data is handled securely and discreetly. Meeting Participation: Attend department meetings and training sessions to stay informed about new procedures, tools, and protocols relevant to your role. Phone and Communication Duties: Answer phone calls, manage inquiries from patients, insurance companies, and healthcare providers, and ensure accurate and efficient communication that supports patient care. Team Support: Contribute to team efforts by using spreadsheets and other tools to assist in communication and tracking of patient care. Additional Duties: You will be expected to assist with any other tasks that support the team's goal of delivering superior patient care, such as helping to schedule patients, up-front collections, no-show calls/rescheduling, reminder calls/texts and Good Faith estimates. Other Duties as Assigned Professional Requirements: Adheres to dress code, appearance is neat, clean and professional. Completes annual education requirements. Maintains and ensures patient confidentiality at all times. Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty, uses computerized punch time system correctly. Attends Hospital in-service and educational opportunities. Represents the organization in a positive and professional manner. Complies with all organizational policies regarding ethical business practices. Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff. Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control. Communicates the mission, vision and core values of the hospital. Maintains regulatory requirement, including all state federal and CMS regulations. Teamwork: You must be able to work independently while also being an effective team player. Collaboration with other departments and the ability to adapt to changing situations is essential to the role. Dedication to excellence for our Organization, patients and the community we serve. Regulatory Requirements: High school diploma or equivalent. Familiarity with medical terminology, healthcare procedures, and the insurance verification process is required. Knowledge of CPT/HCPCS codes and ICD -10 codes is preferred but not required. Experience: Minimum 1 year prior experience in a medical office environment, particularly in scheduling, administration, or customer service, is highly beneficial but not mandatory. Language Skills: Ability to read and communicate effectively in English, both verbally and in writing. Skills: Software Proficiency: You should be proficient in using scheduling software, electronic health record (EHR) systems, and Microsoft Office applications, including Excel, Outlook, Teams/Zoom and Word. Knowledge of platforms such as TruBridge, Availity, other Payer-specific Provider Portals for insurance verification is preferred. Multi-line phone knowledge. Communication Skills: Strong verbal and written communication skills are essential for interacting professionally with patients, healthcare providers, and internal teams. You should be able to convey information clearly, professionally, politely answer questions, and resolve concerns. Organizational Skills: Excellent attention to detail and organizational abilities are crucial in this fast-paced environment. You must be able to prioritize tasks, manage time efficiently, and work under pressure while maintaining accuracy. Problem-Solving Skills: The ability to troubleshoot scheduling conflicts, manage patient requests, and resolve issues promptly, time management, and stress management are key parts of this role.

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit *************************** As a Full Time Medical Office Receptionist, you'll provide care to client employees and their dependents in our Health Center located in Grand Island, NE. The scheduled hours are Monday, Wednesday, Thursday & Friday, 8am-5pm; Tuesday, 9am-6pm. * Medical front office: scheduling appointments, patient check-in/check-out, insurance verification, other duties as needed * Must have excellent communication skills and the ability to multi-task What You'll Do * Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts * Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel * Schedules appointments and enters appointment date and time into computerized scheduler. * Conducts reminder calls to all patients * Greets and directs patients, salespeople, and visitors * Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart * Coordinates referrals for patients through insurance and other physician offices or specialists * Prepares all billings in computerized system for processing by finance * Collects payment from patients and reconciles daily cash reports * Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness * Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions * Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things * Conducts self with professionalism and in a tactful manner, treating others with respect and consideration * Follows through on commitments * Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations * Demonstrates ability to perform and maintain Annual Competencies * May require other duties as assigned What You'll Bring * High school diploma/GED required * One year certificate from college or technical school with concentration in front office support for medical settings preferred * At least 3 year experience in a front desk/customer service related field required * Experience in a medical office preferred Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: **************************************** Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Job Title: Centralized Scheduling/Pre-cert Specialist Supervised by: Director of Patient Financial Services Job Summary: This position plays an integral role in ensuring the smooth operation of our Ancillary Services and maintaining high standards in patient care. As a Centralized Scheduling/Pre-cert Specialist, you will be responsible for coordinating and managing patient appointments and schedules efficiently, while interacting with patients, physicians, and other healthcare providers. Job Duties and Responsibilities: Appointment Coordination: Effectively manage and coordinate patient appointments, ensuring that schedules are optimized to maximize resource utilization and minimize patient wait times. Patient and Provider Interaction: Act as a liaison between patients, physicians, and healthcare staff to schedule appointments, relay information, and handle any necessary changes. Insurance Verification and Authorizations: Verify patient insurance coverage using tools like TruBridge, Availity, Phone calls, and Payer Portals. Obtain necessary prior authorizations for services, ensuring accuracy and compliance with insurance guidelines. Records Management: Maintain accurate and detailed records of patient appointments, including cancellations and rescheduling. Ensure that all relevant patient data is properly documented. Customer Service: Provide top-tier customer service by answering patient inquiries, addressing concerns, resolving scheduling conflicts, and accommodating urgent appointment requests. Department Collaboration: Work closely with other departments, Radiology, Respiratory, Billing, Admissions, Outside Clinics, Lab, and clinical and administrative teams to ensure the smooth coordination of patient care and services. Scheduling Software Proficiency: Utilize scheduling software to effectively manage appointments, update patient data, and keep track of scheduling needs. You will be responsible for updating insurance information, Name, Addresses, and phone numbers as needed. HIPAA Compliance: Maintain the confidentiality of patient information at all times in accordance with HIPAA regulations. Ensure all data is handled securely and discreetly. Meeting Participation: Attend department meetings and training sessions to stay informed about new procedures, tools, and protocols relevant to your role. Phone and Communication Duties: Answer phone calls, manage inquiries from patients, insurance companies, and healthcare providers, and ensure accurate and efficient communication that supports patient care. Team Support: Contribute to team efforts by using spreadsheets and other tools to assist in communication and tracking of patient care. Additional Duties: You will be expected to assist with any other tasks that support the team's goal of delivering superior patient care, such as helping to schedule patients, up-front collections, no-show calls/rescheduling, reminder calls/texts and Good Faith estimates. Other Duties as Assigned Professional Requirements: Adheres to dress code, appearance is neat, clean and professional. Completes annual education requirements. Maintains and ensures patient confidentiality at all times. Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty, uses computerized punch time system correctly. Attends Hospital in-service and educational opportunities. Represents the organization in a positive and professional manner. Complies with all organizational policies regarding ethical business practices. Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff. Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control. Communicates the mission, vision and core values of the hospital. Maintains regulatory requirement, including all state federal and CMS regulations. Teamwork: You must be able to work independently while also being an effective team player. Collaboration with other departments and the ability to adapt to changing situations is essential to the role. Dedication to excellence for our Organization, patients and the community we serve. Regulatory Requirements: High school diploma or equivalent. Familiarity with medical terminology, healthcare procedures, and the insurance verification process is required. Knowledge of CPT/HCPCS codes and ICD -10 codes is preferred but not required. Experience: Minimum 1 year prior experience in a medical office environment, particularly in scheduling, administration, or customer service, is highly beneficial but not mandatory. Language Skills: Ability to read and communicate effectively in English, both verbally and in writing. Skills: Software Proficiency: You should be proficient in using scheduling software, electronic health record (EHR) systems, and Microsoft Office applications, including Excel, Outlook, Teams/Zoom and Word. Knowledge of platforms such as TruBridge, Availity, other Payer-specific Provider Portals for insurance verification is preferred. Multi-line phone knowledge. Communication Skills: Strong verbal and written communication skills are essential for interacting professionally with patients, healthcare providers, and internal teams. You should be able to convey information clearly, professionally, politely answer questions, and resolve concerns. Organizational Skills: Excellent attention to detail and organizational abilities are crucial in this fast-paced environment. You must be able to prioritize tasks, manage time efficiently, and work under pressure while maintaining accuracy. Problem-Solving Skills: The ability to troubleshoot scheduling conflicts, manage patient requests, and resolve issues promptly, time management, and stress management are key parts of this role. Requirements: