Patient care coordinator jobs in Harrisonburg, VA

Patient Coordinator - Join Our Friendly, Modern Dental Team! Summit Smiles | Bridgewater, Virginia Are you an organized, outgoing, and detail-oriented professional who loves helping people? Summit Smiles is looking for a Patient Coordinator to join our growing team in our brand-new, state-of-the-art dental office! This is a fantastic opportunity to be part of a supportive, patient-focused environment where teamwork and positivity are at the heart of everything we do. What You'll Do Welcome and check in patients with a friendly, professional demeanor Schedule, confirm, and manage appointments efficiently Verify insurance and assist with treatment estimates Process payments and maintain accurate patient records Support the dental team to ensure a smooth daily flow Communicate clearly with patients about their treatment and financial options What We Offer Full-Time Position (24 hours per week) more hours available in the future if desired Schedule: Every other Monday (off when working Saturday), Thursday, Friday, and every other Saturday Full Benefits Package including health, dental, paid time off, 401k with match, life insurance and more Competitive Pay + Monthly Performance Bonuses Work with Open Dental software in a brand new state-of-the-art facility Friendly, helpful, and supportive team environment About You At least 1-2 years of dental office experience preferred Excellent communication and multitasking skills Professional, reliable, and patient-focused A positive attitude and team-first mindset At Summit Smiles, we're passionate about creating beautiful smiles and a welcoming experience for every patient - and that starts with you! Apply Today! #indeedwavedp Requirements Education and Training High School Diploma or equivalent. Minimum one-year related experience and/or training; or equivalent of combination of education and experience. FLSA Status: Hourly Reports to: Operations Manager.

Join our mission to provide patient-centered healthcare that is accessible and affordable for all. A Patient Experience Coordinator at the Healthy Community Health Center is a vital part of providing patient-centered healthcare that is accessible and affordable for all. Our Patient Experience Coordinators are part of a friendly and energetic team of professionals who support the health center in achieving patient centered medical care. The Patient Experience Coordinator is crafts a patients first impression through the phone or upon arriving at the health center. Pay Rate: $16/hr Responsibilities * Answering phones, locating and organizing patient records, and working collaboratively with all departments within the Health Center. * Maintaining patient demographics and insurance records. * Answering preliminary non-medical questions for patients. * Organizing clinic calendars. * Check in patients. * Verifying demographics, insurance and sliding scale eligibility. * Serving as a liaison between medical professionals and patients. * Prepare the patients to have a successful interaction with the Health Center. * Other responsibilities as assigned.

Supports scheduling of patients for surgical and sedation cases. These roles focus on managing and overseeing the operations of UVA's healthcare organization and systems. Ensuring that healthcare facilities and services operate efficiently, effectively, and in compliance with regulations. Work on the strategic, operational, and financial aspects of healthcare management to improve patient care, optimize resource use, and drive overall organizational success. These roles focus on managing and optimizing the day-to-day functions and logistics of UVA's healthcare organization to ensure efficient, effective, and patient-centered care. These roles are integral to maintaining the operational integrity of healthcare facilities and systems, coordinating resources, ensuring smooth operations between departments within the health system. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate's previous work experience, education, and/or experience. * Audits case request orders and scheduled cases for accuracy and completeness, including, but not limited to: * Finalizes the OR schedules for each given day, by the deadline set for each location (9:00 a.m. 3-days in advance for OPSC and 9:00 a.m. 1-day before for Main OR), ensuring that: * Handles add-on cases and schedule changes after the deadline, taking into account all of the above, with added restrictions on time left available, trying to not change the order of other cases where patients have already been given arrival times, ensuring resource availability (staffing/equipment/implant/instruments, etc.) Coordinate with charge nurses, anesthesia board runner, supply chain, call nurses, surgical team, and patients when appropriate. * Maximizes OR utilization and patient access: * Supports the initiative that patients are operated on in the most appropriate location by helping ensure patients are sent to PETC and reviewed by a Medical Director as necessary. Follow-up on outpatient cases that were scheduled in the Main OR but should be done at the OPSC, find time at the Main OR for cases scheduled at OPSC that are too sick for OPSC, etc. * Enforces various OR block and scheduling policies to include but not limited to pediatric blocks, surgeon presence and staggers for concurrency, OPSC exclusionary guidelines including sleep apnea, etc. * Resolves Epic issues/problems by working with the Epic Optime team, provides input to management on potential Epic enhancements and workflow improvements, using LEAN/A3/Be Safe methodology. * Acts as customer service representative, educator and policy enforcer with the surgical departments they serve (two-to-five services, with cross-training to cover all services). * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS: Education: High School Graduate or Equivalent. Experience: 3-5 years' experience in a clinical setting (hospital, surgery center or ambulatory clinic) in administrative or clinical roles Licensure: None required. PHYSICAL DEMANDSThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Position Compensation Range: $15.99 - $31.99 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Gastro Health is seeking a Full-Time Care Coordinator to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings - Monday thru Friday Paid holidays and paid time off Rapidly growing team with opportunities for advancement Competitive compensation Benefits package Duties you will be responsible for: Handle all administrative tasks and duties for the physician/provider Serve as the liaison or coordinator for the patients medical care Streamline all patient-physician communications to ensure patient satisfaction Provide medical literature and clinical preparation instructions to patients Assist patients with questions and/or concerns regarding procedures Schedule all procedures to be performed by the physician Review the physicians schedule for maximum scheduling efficiency Schedule all diagnostic tests, procedures and follow-up appointments Obtains all authorizations for procedures and tests Call patient to confirm procedures a week in advance Schedule follow-up appointments including recalls Check-out patients at the end of their visit and provide next step instructions Request medical records from doctors and hospitals Returns patient calls promptly and professionally Call-in new prescriptions and refills and obtain authorization if necessary Obtain lab results including stat requests Complete tasks from Electronic Medical Record Reviews open orders every three days and works accordingly Contact patients with test results Sends history and physical forms to outpatient facility Other duties as assigned Minimum Requirements: High school diploma or GED equivalent Medical terminology knowledge Prior medical office procedure scheduling experience required Epic experience preferred. We offer a comprehensive benefits package to our eligible employees: 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3% Discretionary profit-sharing contributions of up to 4% Health insurance Employer contributions to HSAs and HRAs Dental insurance Vision insurance Flexible spending accounts Voluntary life insurance Voluntary disability insurance Accident insurance Hospital indemnity insurance Critical illness insurance Identity theft insurance Legal insurance Pet insurance Paid time off Discounts at local fitness clubs Discounts at AT&T Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more. Interested in learning more? Click here to learn more about the location. Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees. Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We thank you for your interest in joining our growing Gastro Health team!

Supports scheduling of patients for surgical and sedation cases. These roles focus on managing and overseeing the operations of UVA's healthcare organization and systems. Ensuring that healthcare facilities and services operate efficiently, effectively, and in compliance with regulations. Work on the strategic, operational, and financial aspects of healthcare management to improve patient care, optimize resource use, and drive overall organizational success. These roles focus on managing and optimizing the day-to-day functions and logistics of UVA's healthcare organization to ensure efficient, effective, and patient-centered care. These roles are integral to maintaining the operational integrity of healthcare facilities and systems, coordinating resources, ensuring smooth operations between departments within the health system. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate's previous work experience, education, and/or experience. * Audits case request orders and scheduled cases for accuracy and completeness, including, but not limited to: * Finalizes the OR schedules for each given day, by the deadline set for each location (9:00 a.m. 3-days in advance for OPSC and 9:00 a.m. 1-day before for Main OR), ensuring that: * Handles add-on cases and schedule changes after the deadline, taking into account all of the above, with added restrictions on time left available, trying to not change the order of other cases where patients have already been given arrival times, ensuring resource availability (staffing/equipment/implant/instruments, etc.) Coordinate with charge nurses, anesthesia board runner, supply chain, call nurses, surgical team, and patients when appropriate. * Maximizes OR utilization and patient access: * Supports the initiative that patients are operated on in the most appropriate location by helping ensure patients are sent to PETC and reviewed by a Medical Director as necessary. Follow-up on outpatient cases that were scheduled in the Main OR but should be done at the OPSC, find time at the Main OR for cases scheduled at OPSC that are too sick for OPSC, etc. * Enforces various OR block and scheduling policies to include but not limited to pediatric blocks, surgeon presence and staggers for concurrency, OPSC exclusionary guidelines including sleep apnea, etc. * Resolves Epic issues/problems by working with the Epic Optime team, provides input to management on potential Epic enhancements and workflow improvements, using LEAN/A3/Be Safe methodology. * Acts as customer service representative, educator and policy enforcer with the surgical departments they serve (two-to-five services, with cross-training to cover all services). * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS: Education: High School Graduate or Equivalent. Experience: 3-5 years' experience in a clinical setting (hospital, surgery center or ambulatory clinic) in administrative or clinical roles Licensure: None required. PHYSICAL DEMANDSThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Position Compensation Range: $15.99 - $31.99 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Front Desk Coordinator - Part Time A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. Position Summary We are seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you. Key Responsibilities Greet and check in patients, providing a friendly and professional first impression Manage the flow of patients through the clinic in a timely, organized manner Present and sell wellness plans and membership packages confidently and accurately Support the clinic's sales goals by converting new and returning patients into members Answer phone calls and assist with appointment scheduling and patient inquiries Re-engage inactive members and maintain up-to-date patient records using POS software Assist with clinic marketing efforts and community outreach Maintain a clean, organized front desk and clinic environment Collaborate with team members and chiropractors to ensure a positive patient experience Qualifications High school diploma or equivalent required Minimum one year of customer service and sales experience preferred Strong phone, computer, and multitasking skills Energetic, motivated, and confident in a goal-driven environment Positive attitude with a team-oriented mindset Must be able to stand/sit for long periods and lift up to 50 pounds Office management or marketing experience is a plus Schedule This role requires availability Monday - Friday, 9:45-7:00 and Saturday, 9:45-4:00 with occasional travel to our location in Charlottesville Compensation and Benefits Starting pay: $17-20 per hour + Bonus Opportunities for career growth within The Joint network Why Join Us When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision. Business Structure You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary. Ready to Join the Movement? Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.

Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Charlottesville, VA, with a Sunday-Thursday schedule from 10:00 AM to 6:30 PM. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both Advocate and EPIC on all cases worked. * Provide exceptional customer service at all times. * Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, and meeting appointment dates and times. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * All other duties as assigned Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * High School Diploma or GED preferred, except when required by our client. * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English. * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. * Ability to multitask * Ability to function in a fast-paced environment Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Elevate PFS is an Equal Opportunity Employer #IND123

State of Location: Virginia Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Coordinator: Full Time (40 hours/week) Charlottesville, Virginia Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 2+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. #ortho-fo We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Dental Health Associates is looking for a Bilingual (Spanish/English) Patient Service Representative in Harrisonburg, VA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. Hours: Monday - Friday 7:30 a.m. - 5:30 p.m lunch 1:00 - 2:00 Position Overview: This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care. What we offer: * Health, dental, and vision insurance (individual and family coverage) * Life insurance and disability benefits * 401(k) plan * Team-oriented work environment with access to modern dental technology How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV. Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team! Responsibilities * Customer Service; acknowledge, smile and greet patients upon arrival/dismissal * Respond to patient questions and or concerns according to DCA Policies * Answering Telephones * Scheduling Appointments * Maintaining Appointment Book * Confirming Appointments * Follow up on no shows/cancellation of Appointments * Register Patients on sign in sheet * Post charges and payments to patient accounts * Checking voicemail on a daily basis * Maintain a clean and friendly waiting area for patients Qualifications Qualifications: * Experience working in a dental, medical, or other health-care office, preferred * Must be Bilingual (Spanish/English) * Knowledge of insurance plans (HMO/PPO), is a plus * Experience answering telephone * Must have exceptional customer service skills Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 24 Work Shift: Days/Evenings (United States of America) As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Patient Services Representative - Bon Secours Urgent Care - Pantops Job Summary: The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. Essential Functions: Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems Ability to answer internal and external calls in a friendly and helpful manner Must possess the ability to troubleshoot and resolve problems promptly Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients Other duties as assigned Education: High School Degree or GED (required) Associates Degree in Healthcare or related field (preferred) Work Experience: Knowledge of medical billing procedures (required) Medical office software experience (required) Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred) Prior medical office experience (preferred) Skills & Abilities: Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills Engage with staff and patients in a professional manner Basic math skills Bon Secours is an equal opportunity employer. As a Bon Secours associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Urgent Care Virginia - Pantops It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

State of Location: Virginia Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Coordinator: Full Time (40 hours/week) Charlottesville, Virginia Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 2+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. #ortho-fo We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

Supports scheduling of patients for surgical and sedation cases. These roles focus on managing and overseeing the operations of UVA's healthcare organization and systems. Ensuring that healthcare facilities and services operate efficiently, effectively, and in compliance with regulations. Work on the strategic, operational, and financial aspects of healthcare management to improve patient care, optimize resource use, and drive overall organizational success. These roles focus on managing and optimizing the day-to-day functions and logistics of UVA's healthcare organization to ensure efficient, effective, and patient-centered care. These roles are integral to maintaining the operational integrity of healthcare facilities and systems, coordinating resources, ensuring smooth operations between departments within the health system. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate's previous work experience, education, and/or experience. + Audits case request orders and scheduled cases for accuracy and completeness, including, but not limited to: + Finalizes the OR schedules for each given day, by the deadline set for each location (9:00 a.m. 3-days in advance for OPSC and 9:00 a.m. 1-day before for Main OR), ensuring that: + Handles add-on cases and schedule changes after the deadline, taking into account all of the above, with added restrictions on time left available, trying to not change the order of other cases where patients have already been given arrival times, ensuring resource availability (staffing/equipment/implant/instruments, etc.) Coordinate with charge nurses, anesthesia board runner, supply chain, call nurses, surgical team, and patients when appropriate. + Maximizes OR utilization and patient access: + Supports the initiative that patients are operated on in the most appropriate location by helping ensure patients are sent to PETC and reviewed by a Medical Director as necessary. Follow-up on outpatient cases that were scheduled in the Main OR but should be done at the OPSC, find time at the Main OR for cases scheduled at OPSC that are too sick for OPSC, etc. + Enforces various OR block and scheduling policies to include but not limited to pediatric blocks, surgeon presence and staggers for concurrency, OPSC exclusionary guidelines including sleep apnea, etc. + Resolves Epic issues/problems by working with the Epic Optime team, provides input to management on potential Epic enhancements and workflow improvements, using LEAN/A3/Be Safe methodology. + Acts as customer service representative, educator and policy enforcer with the surgical departments they serve (two-to-five services, with cross-training to cover all services). + In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS: Education: High School Graduate or Equivalent. Experience: 3-5 years' experience in a clinical setting (hospital, surgery center or ambulatory clinic) in administrative or clinical roles Licensure: None required. PHYSICAL DEMANDSThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Position Compensation Range: $15.99 - $31.99 Hourly **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (***************************************** is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide (*********************************************************************************************** rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's (**************************************** is named by 2023-2024 U.S. News & World Report (***************************************************************************************************** as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. _The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Charlottesville, Va., with a Monday-Friday schedule from 8am-4:30pm. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked. * Provide exceptional customer service skills at all times. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times as needed. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * Light holiday coverage shared among team members. * Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * Some college coursework preferred * Prior hospital experience preferred * Bilingual applicants (Spanish/English) encouraged to apply! * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer #IND123

This is your moment to join the team at one of the nation's premier academic health systems and the #1 Children's Hospital in Virginia, as recognized by U.S. News & World Report. Our hospital is a nationally acclaimed pediatric academic center, offering advanced specialty and surgical care services for children and their families. We are seeking experienced nurses to join our Magnet-recognized Academic Medical Center, dedicated to providing exceptional care and fostering innovation in healthcare. Comprehensive Services: 60-bed Neonatal Intensive Care Unit (NICU) 25-bed Pediatric Intensive Care Unit (PICU) 38-bed Acute/Intermediate Care Pediatric Unit Women's Services at UVA Health: Recognized by Newsweek's Best Maternity Hospital 2023 list for exceptional obstetric care. State-of-the-art facilities, including 8 labor rooms, 30 private postpartum rooms, and advanced maternity care services. Benefits of Joining UVA Health: Comprehensive benefits, including Medical, Dental, Vision, and Retirement Savings Plans. Opportunities for professional growth with a Clinical Career Ladder and leadership roles. Additional perks such as sign-on bonuses, education support, and generous paid time off. Be part of a community dedicated to innovation, healing, and transforming women's and children's healthcare. If you're ready to make a difference, apply today to join our mission of providing world-class care for families. Care coordination and transition management necessitates professional assessment, patient risk identification and stratification, and identification of individual patient needs and preferences that include but are not limited to the RNCC: * Demonstrating the use of the UVA Professional Practice Model through nursing professional practice, quality achievement, lifelong learning, empowered leaders, innovation, and expert caring. * Planning, coordinating, and prioritizing patient care activities considering patients' unique needs and desired outcomes in collaboration with the inter-professional team including consult recommendations and escalation as needed. * Maintaining safety and continuity of care using methods such as documentation, hand-off tools/processes, etc. * Collaborating and advising patients, families, and caregivers in their healthcare decisions, respecting their culture and values. * Providing health education and coaching to patients tailored to issues identified within treatment and service plans through evidence-based care delivery and safety standards. * Providing facilitative leadership that promotes health equity across the continuum and among interdisciplinary teams to improve population health, patient experience, and cost reduction. * Demonstrating knowledge and ability to participate in and apply research and evidence-based practices for the improvement of patient care throughout the lifespan and across the continuum. * Taking the lead in ensuring the continuity and consistency of care across the continuum to promote and facilitate pre-visit coordination, post-clinic follow-up, and handoff between services, along with monitoring and facilitating transitions of care. * Educating patients & families with chronic illness about evidence-based standards of practice to empower patients to include self-management strategies. * Identifying support needs and developing action plans and guidance to initiate patient-centered care planning and application of the nursing process. * Contributing to problem-solving through communication and collaboration and evaluating outcomes of treatment options to include tracking patient progress toward care plans and goals. * Supporting medication management * Other duties as assigned. * UVA Nursing Professional Practice Model * Relationship Based Care - Self and Colleagues: reflects the influence of the nurse's relationship with self, colleagues, and patient/family on the patient's experience. * Relationship Based Care - Patients and Families: reflects the influence of the nurse's relationship with self, colleagues, and patient/family on the patient's experience. * Expert Caring: encompasses clinical assessment, planning, prioritizing, coordinating, and implementation of care. * Empowered Leaders: demonstrate knowledge of and actively participate in shared governance * Lifelong Learners: encompasses professional development through formal education, professional certification, and internal and external learning opportunities and recognizes the value of external professional organizations. Supports onboarding of new team members and precepts as applicable. * Quality Achievement: includes adherence to clinical documentation guidelines, comprehension of outcomes data, engagement in performance improvement activities, and commitment to standard work. * Innovation: is demonstrated by the application of technologies that support patient care, actively seeking to implement evidence-based practice and new knowledge generated by nursing research. * MINIMUM REQUIREMENTS: * Education: Bachelor of Science in Nursing from an accredited nursing program. * Experience: Experience: 1 year of registered nursing experience required, 3 years of related and relevant registered nursing experience strongly preferred. * Specialty Board Certification strongly preferred * License/Certification: Licensed to Practice as a Registered Nurse in the Commonwealth of Virginia. American Heart Association (AHA) Health Care Provider BLS certification is required. PHYSICAL DEMANDS Job requires standing for prolonged periods, frequently traveling, and bending/stooping. Proficient communicative, auditory, and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. May be exposed to chemicals, blood/body fluids, and infectious diseases. Position Compensation Range: $85,820.80 - $113,401.60 Annual Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Thank you for considering a career at Bon Secours Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Days (United States of America) Are you passionate about improving the patient's experience through high quality, convenient, and connected care delivery? W elcome to urgent care, the way it should be. At Bon Secours Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier. We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line. WHY you should join our Team: Easy: Bon Secours Mercy Health Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work-life balance. Welcoming: Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences. Connected: We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected - to a community of urgent care providers and to specialists and services when patients need more advanced care. Apply today to learn more about opportunities available at our Bon Secours Urgent Care in Virginia! As a Full - Time Urgent Care team member, you will enjoy contributing 3 12-hour shifts, including weekend rotations and paid holidays allowing you plenty of time for friends, family, and self-care! Patient Service Representative - Urgent Care - Charlottesville The Patient Services Representative is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours. Essential Job Functions Collect patient information and co-pays to initiate an urgent care visit and document such information within the electronic medical record (EMR). Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. Follows front end revenue cycle check-in standard work including Obtains registration from patients and accurately enters required information into the computer system, secures signatures on all required forms and updates information accordingly, Registers patients in a timely and accurate manner, collects missing information from the patient, Collects necessary co-pays and/or collection balances from the patient. Maintains a safe and supportive environment by keeping the work area, supplies and equipment clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment. Participates as an active member of the patient care team, including attendance at clinical huddles. Reconciles cash drawer at the close of the day. Schedules follow-up appointments and/or assists with scheduling other services for patients. Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage, This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Employment Qualifications Education Qualifications Required Minimum Education: High School Diploma or GED Minimum Qualifications At least one year of face-to-face registration or Customer Service experience. Strong oral communication skills, good attention to details, and an ability to multitask. About Us As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Bon Secours Mercy Health is an equal opportunity employer. As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Urgent Care Virginia - Charlottesville It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Join our mission to provide patient-centered healthcare that is accessible and affordable for all. A Patient Experience Coordinator at the Healthy Community Health Center is a vital part of providing patient-centered healthcare that is accessible and affordable for all. Our Patient Experience Coordinators are part of a friendly and energetic team of professionals who support the health center in achieving patient centered medical care. The Patient Experience Coordinator is crafts a patients first impression through the phone or upon arriving at the health center. Pay Rate: $16/hr Responsibilities * Answering phones, locating and organizing patient records, and working collaboratively with all departments within the Health Center. * Maintaining patient demographics and insurance records. * Answering preliminary non-medical questions for patients. * Organizing clinic calendars. * Check in patients. * Verifying demographics, insurance and sliding scale eligibility. * Serving as a liaison between medical professionals and patients. * Prepare the patients to have a successful interaction with the Health Center. * Other responsibilities as assigned.

This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate's previous work experience, education, and/or experience. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Provides input on development, revision and implementation of work area procedures to ensure efficient operations and compliance with regulatory standards. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules. * Registers patients, takes payments and provides receipts. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Abstracts appropriate health data into EMR * Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. Documentation should be should be complete and accurate. * Collaborates with appropriate Clinic Triad team (Medical Director, Access and Clinic Managers) to review requested schedule changes to ensure they meet clinic needs. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently. * Understands the characteristics and complexity of the patient population and criteria for scheduling plan * Advocates for patients while coordinating support services as needed to ensure a smooth patient and family experience. * Investigates problems with complex scheduling cases, documents findings in complete and understandable manner. * Coordinates appointments and work with Pre Arrival Unit to ensure authorization in place for in and out of network entities including hospital systems, specialty clinics, equipment suppliers and pharmacies. * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Liaison with health care team about complex patient scheduling needs. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Communicates to patients what payments are due at the time of service, explain the risk of 'going out of network' for services. Support patients and families by connecting them Financial Services Coordinators. Obtains waiver before service when an insurance referral has been denied * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Ensures communication with patient is in the patients preferred language * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. **Patient Services Representative - Bon Secours Urgent Care - Pantops** **Job Summary:** The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. **Essential Functions:** + Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner + Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems + Ability to answer internal and external calls in a friendly and helpful manner + Must possess the ability to troubleshoot and resolve problems promptly + Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately + Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients + Other duties as assigned **Education:** + High School Degree or GED (required) + Associates Degree in Healthcare or related field (preferred) **Work Experience:** + Knowledge of medical billing procedures (required) + Medical office software experience (required) + Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred) + Prior medical office experience (preferred) **Skills & Abilities:** + Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills + Engage with staff and patients in a professional manner + Basic math skills As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************