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Patient Care Coordinator LPN, Full-time
Hospice of Wake County Inc. 4.0
Patient care coordinator job in Raleigh, NC
Job Description
This position is responsible for providing clerical assistance to the Hospice Team Leader and clinical staff of a designated team. Duties include data entry into the patient's electronic medical record, printing and tracking of physician signatures on orders, obtaining prescriptions from physicians, and appropriate disposition of patients within Allscripts. Additional duties are performed as assigned by the Team Leader. The schedule for this position is Monday-Friday 8:00am-5:00pm; available one weekend shift per quarter; one major and one minor or three minor holidays per year.
Responsibilities what you do
Process comfort packs and routine admission orders; omit medications as directed by RN and fax to Enclara Pharmacia. Enter comfort packs and routine admission orders into Allscripts.
Complete changes in patient data in Allscripts. Update Netsmart with patient transfers and discharges
Run accumulated orders by team. Remove unnecessary orders. Send appropriate orders to Team Leaders for approval. Reprint corrected orders as necessary. Copy and mail orders to attending physicians.
Track orders sent for signature. Send received orders to Medical Records. Follow up with physician offices for orders not received.
Process discharge summaries for receiving provider notification.
Distribute facility patient materials on newly admitted and recurring facility patients.
Assist with monthly Enclara billing audits.
Create, review and fax IDG materials.
Entering and monthly update of physician licensure.
Complete Medicare Part D coverage entry in patient medications.
Mail re-certifications to physicians; track and follow-up as needed.
Reorder expiring comfort packs.
Provide coverage for absent CTAs as needed.
Assist with clerical office duties as necessary.
Coordinate delivery of patientcare for assigned patientcare area on a 24-hour/day basis.
Coordinate and problem-solve patientcare issues with patients, families, physicians, agency staff and other health care providers as indicated.
Ensure documentation of patientcare is complete, timely, and accurate in accordance with TL processes, policies, procedures and regulatory requirements.
Manage various personnel actions including coordination of scheduling.
Develop and implement processes to enhance clinical operations and practices for ongoing quality improvement.
Coordinate clinical compliance with all regulatory and accreditation needs of the agency.
Participate in interdisciplinary group (IDG) meetings and case conferences.
Oversee preparation of per diem staff calendar/scheduling.
Attend seminars/workshops as appropriate.
Covers at least one holiday per year as assigned.
Professionally manages time, people, and technology.
Perform other duties as assigned by supervisor.
Expectations how you do it
TL Core Values are exemplified in all interactions with internal and external customers.
Adheres to TL policies, procedures and guidelines.
Adheres to NHPCO Ethical Practices.
Comply with Medicare and Medicaid Guidelines.
Requirements what you need
Active Licensed Practical Nurse and 1-2 years experience in a healthcare setting working with busy phones, scheduling and regular multitasking.
Must possess good organizational skills and be able to work independently.
Must be able to enter, travel, and function in the workplace as appropriate to the need.
Must have sensory abilities to complete communication and documentation requirements of the job.
May be required to lift up to 30 pounds.
May be required to sit at a computer monitor and use repetitive motor techniques for prolonged periods of time.
Experience using computer patient information systems, Word and Excel required.
Experience in a healthcare setting, knowledge of 485's preferred.
$30k-50k yearly est. 24d ago
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Patient Care Coordinator
Raleigh Capitol Ear, Nose, and Throat
Patient care coordinator job in Raleigh, NC
Job Description
Are you looking for an exciting opportunity where you can make a difference in the lives of patients? Raleigh Capitol Ear, Nose, and Throat is seeking a dedicated and compassionate PatientCareCoordinator to join our team. As a PatientCareCoordinator, you will play a vital role in providing exceptional patientcare and ensuring a smooth and efficient workflow within our clinic.
In this position, you will have the opportunity to interact with patients on a daily basis, assisting them with scheduling appointments, answering their questions, and addressing any concerns they may have. You will also collaborate with healthcare professionals to coordinatepatientcare and ensure that each patient receives the attention and support they need. This position is ideal for someone who enjoys working in a fast-paced environment and has excellent communication and organizational skills.
The pay for this position is competitive and commensurate with experience. If you are passionate about providing excellent patientcare and want to be part of a team that values collaboration and professionalism, we encourage you to apply for this exciting opportunity.
Your day as a PatientCareCoordinator
As a newly hired PatientCareCoordinator at Raleigh Capitol Ear, Nose, and Throat, you can expect to play a crucial role in ensuring a seamless patient experience. On a day-to-day basis, you will be responsible for managing patient inquiries, assisting with scheduling appointments, and maintaining accurate patient records. You will have the opportunity to greet and check-in patients, ensuring they feel comfortable and well-informed throughout their visit. Additionally, you will coordinatepatient referrals, communicate with healthcare providers, and facilitate the necessary paperwork.
Attention to detail is crucial in this position, as you will be responsible for verifying insurance information and accurately entering patient data into the electronic medical records system. You will also collaborate with the clinical team to ensure a smooth patient flow and address any patient concerns or questions that may arise. This role requires exceptional communication skills, both in person and over the phone, as you will regularly interact with patients and their families. Your ability to work effectively in a fast-paced environment while maintaining a friendly and professional demeanor is essential to success in this role.
Would you be a great PatientCareCoordinator?
To excel as a PatientCareCoordinator at Raleigh Capitol Ear, Nose, and Throat, certain skills are essential. Strong organizational abilities are crucial in managing appointments, patient records, and coordinatingcare. You should have excellent attention to detail to ensure accuracy in patient data and insurance information.
Exceptional communication skills are necessary for effectively interacting with patients, their families, and healthcare providers. The ability to empathize and provide compassionate support to patients during their visits is crucial. You should possess active listening skills to address patient concerns and questions accurately.
Proficiency in using electronic medical records (EMR) systems and other healthcare software is highly desirable. Familiarity with scheduling tools and medical terminology is also advantageous. A solution-oriented mindset and the ability to work well under pressure are essential to meet the demands of a fast-paced clinic environment.
You should be adaptable and flexible in handling unexpected situations while maintaining professionalism and patient confidentiality. If you possess these skills and are excited about contributing to the exceptional patientcare provided by Raleigh Capitol Ear, Nose, and Throat, we invite you to apply for this position.
Make your move
If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!
$22k-36k yearly est. 4d ago
Patient Care Coordinator I
Atlantic Reproductive Medicine Specialists
Patient care coordinator job in Raleigh, NC
Job Description
PatientCareCoordinator
Atlantic Reproductive Medicine Specialists is calling all candidates who are interested in a full-time PatientCareCoordinator job in the Raleigh, NC area to apply to join our amazing team!
WHY YOU SHOULD JOIN OUR TEAM
We are an established fertility clinic that invests in our team and offers real opportunities for career growth. The work schedule for this position is 7:00 AM to 4:30 PM, Monday-Thursday and 7:00 AM to 3:00 PM on Fridays. We pay this full-time PatientCareCoordinator role at a starting wage depending on years of experience. Our team also enjoys great benefits, including medical, dental, a 401(k)-retirement plan, and additional supplemental insurance, such as life, short-term and long-term disability, and more! We also encourage a healthy work-life balance by offering paid time off, 9 paid holidays, and having our workday end at 3 pm on Fridays. If that wasn't enough, we also provide lunches and snacks as well as work uniforms and scrubs. We even make it easy to apply with our initial quick and easy mobile-optimized application. If we have your attention, please continue reading!
ABOUT ATLANTIC REPRODUCTIVE MEDICINE SPECIALISTS
We are a fertility clinic in Raleigh that blends a visionary approach to personalizing fertility care with the most advanced assisted reproductive technologies. We have more than 30 years of experience assisting patients in need through IVF, egg donation, sperm banking, and more. Our mission is to provide the highest possible level of personalized fertility care by forming meaningful relationships with our staff, our colleagues, our patients, and their doctors: Building Families Together™.
Our staff is passionate about the work they do every day and work as a team to provide the best possible care to our patients. We understand that our employees are our most valuable asset. To attract and retain staff that is dedicated and always willing to go above and beyond, we offer competitive pay, generous benefits, and a positive work environment.
ARE YOU A GOOD FIT?
For this position at our fertility clinic, we are looking for someone who has a compassionate, empathetic nature in all interactions with patients. Ask yourself: Are you very knowledgeable in dealing with insurance companies? Do you have great communication skills and have a determination to advocate on behalf of patients? Can you manage your time well and prioritize multiple tasks effectively? Can you devote yourself to our patients and uprightly follow procedures and protocols? Do you take pride in quality service and look forward to learning more every day? If so, please consider applying for this PatientCareCoordinator position today!
WHAT WE NEED FROM YOU
As a PatientCareCoordinator in our fertility clinic, you play a big role in ensuring complete and accurate patient registration. Every day you will greet patients with a smile while maintaining a positive welcoming atmosphere. You will schedule, confirm, and reschedule appointments with a friendly demeanor. You will communicate with patients through email, in-person, or by phone. You love helping others while keeping our operations running smoothly. If you can do those things and meet the following requirements, we would be happy to have you as part of our team!
1+ years' experience in a medical office setting, preferably OB/GYN
Ability to handle a fast-paced environment with strict attention to detail
Strong communication skills both verbal and nonverbal
Strong adaptability and flexibility skills
Detail-oriented and computer-savvy
Ability to accept feedback
Strong organization, multi-tasking, and time management skills
Ability to create and maintain positive working relationships with team members
Apply today to become our full-time PatientCareCoordinator. We can't wait to hear from you!
Location: 27617
$22k-36k yearly est. 25d ago
Customer Care Coordinator-Order Experience I
United Seating & Mobility
Patient care coordinator job in Greenville, NC
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion's order processing system.
KEY RESPONSIBILITIES:
§ Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
§ Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
§ Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
§ Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
§ Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
§ Coordinates scheduling of ATP's and seating technicians for evaluations and adjustments requests.
§ Meets all set productivity and performance standards
§ Participates in New Equipment department initiatives to continually improve department results.
§ Other duties as assigned by manager
§ Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
§ Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
§ Provide excellent customer service for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
§ High school diploma or general education degree (GED) or equivalent combination of experience and education.
§ Minimum one year of customer service experience.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
§ Strong communication skills, both written and verbal
§ Strong listening, organization and priority setting skills.
§ Ability to work in a fast-paced environment and juggle multiple priorities.
§ Ability to think quickly, assess a situation and make a sound decision.
§ Ability to provide best-in-class customer service
§ Working knowledge of service order processing experience
§ Knowledge of complex rehab equipment and products
§ Prior experience working in durable medical equipment industry
§ Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
§ Knowledge of MS Word, Excel, PowerPoint, and Outlook
PHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Frequent use of hands, wrists, fingers associate with computer equipment.
§ Prolonged periods of time working at a desk and/or on a computer.
§ Occasionally move and reach with arms and hands.
§ Ability to communicate effectively.
§ Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
$33k-45k yearly est. 60d+ ago
AEC - Patient Care Representative
Us Eye
Patient care coordinator job in Kinston, NC
PATIENTCARE REPRESENTATIVE About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Albemarle Eye Center: Dr Jitendra Swarup and the vision care experts at Albemarle Eye Center provide a wide range of ophthalmic services in the Edenton, Elizabeth City, Kinston, Kitty Hawk, and Washington locations. We are pleased to offer services ranging from LASIK laser eye surgery, LenSx Laser Cataract Removal, oculoplastics, glaucoma treatment, in addition to routine eye exams and contact lens fittings. Our team of eye doctors is proud to provide personalized service with an unparalleled commitment to excellence. Our practice is dedicated to providing you and your family with quality eye care and state-of-the-art medical and surgical treatment.
Job Summary: PatientCare Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that PatientCare Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
* Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
* Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
* Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
* Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
* Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
* Cross-check and update next-day charts as evidenced by the appointment schedule.
* Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
* Complete appointment confirmation calls based on the patient appointment schedule.
* Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
* Fill out essential reports and forms as requested.
* Additional administrative responsibilities as needed.
Competencies:
* Demonstrated knowledge of material, methods, instruments, and equipment.
* Demonstrated ability to read, write, and perform mathematical calculations.
* Ability to follow oral and written instructions.
* Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Education and Experience:
* High school diploma.
* Experience with Microsoft Office products.
* Prior experience in a customer service role.
* Must be able to work under pressure and respond to patient requests in a positive manner.
* Associate's degree (preferred).
Position Type and Expected Hours of Work:
* This is a full-time position located in [CITY, STATE]
* Days and hours are
* Travel to other locations as necessary
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$30k-39k yearly est. 12d ago
Foster Care Coordinator
Chippewachamber
Patient care coordinator job in Garner, NC
At Dungarvin , we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.
With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time.
We encourage you to embrace this opportunity to impact someone's life
Schedule: M-F 8am to 5pm
Wage: Salary
Perks/Benefits:
Medical, Vision and Dental Insurance for FT employees
Supplemental Insurance
Flex Spending and HSA Accounts for FT employees
Pet Insurance
Life Insurance
401 K plan with 3% employer match at one year of services
Paid Time Off accrual - employees who work 40 hours in a 2-week period
PTO Donation
Growth and Development Opportunities
Employee Referral Program
Scheduled pay increases
Employee Assistance Program
Mileage reimbursement
Job mobility options within Dungarvin 15 states of services
T-Mobile, Verizon, Dell, and other National Brand Discounts
Pay Active- access to 50% of your pay before payday
Dedicated training department with paid training
Job Description
What You Get to Do:
Demonstrates competence in State and Federal standards for Therapeutic/Foster Care Services, licensing rules
Assist with recruiting qualified foster parents and staff necessary to meet the needs of the youth served.
Assists with ensuring Foster Parents and assigned staff complete and maintain all training requirements.
Provides pre-service and ongoing training to foster parents to ensure parents possess skills necessary to provide quality services to the youth being served.
Serves as liaison to DSS, DMH and other community agencies regarding any service planning issues and needs of and services to youth being served in Therapeutic/Foster Care program.
Processes requests for services by conducting intakes, obtaining/completing necessary assessments, completing social histories, obtaining consents, and collecting documentation for the determination of appropriate placement and services for youth referred to program.
Writes, coordinates, implements, and monitors person-centered service plans and ensures quality care of youth being served.
Serves as advocate for the youth in care and participates in the interdisciplinary team process in the development of the Person Centered Service Plan
Ensures service authorizations are current and provides necessary updates to authorizing authorities in timely manner as requested and/or required for service approval.
Provides mediation between the youth and the foster parents, guardians, natural family members, and other agencies relative to the needs and desires identified by the team.
Establishes and maintains files for youth receiving foster care services and ensures all required documentation in individual case files is completed in a timely manner
Assists with the transfer of youth to other services or terminates services when current placement is no longer deemed necessary or appropriate.
Assists in accessing community resources identified for the youth and foster parents.
Assists foster parents, and/or assigned staff develop mediation and intervention strategies and implement them to resolve conflicts.
Foster Care licensing experience is a plus.
Qualifications
What Makes You A Great Fit:
Must meet the minimum requirements for QP qualification:
Bachelor's degree
in a human service field and has
two years of full-time
accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling;
OR
Master's degree
in a human service field and has
one year of full-time
accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling;
Additional Requirements:
At least two years of experience working with at-risk youth or youth in foster care are required.
Must possess a valid NC driver's license, an acceptable driving record, current automobile insurance and registration, and an acceptable criminal background.
Three (3) professional references
Excellent knowledge and experience with Family Foster and Foster Care licensing process required.
Proven ability with the development of Person Centered Service Plans which incorporates the choices, strengths, needs, abilities, and preferences and defines the goals and services needed to assist in meeting the goals of individuals served.
Additional Information
At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.
1/8
$33k-45k yearly est. 1d ago
CARES Coordinator with Outreach Emphasis
North Carolina State University 4.2
Patient care coordinator job in Raleigh, NC
The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.
NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.
NC State Prevention Services provides case management, education, and outreach emphasizing developmental, and non-judgmental perspectives for student prevention efforts. Through the lenses of behavioral health, wellness, and sustainability, our professionals collaborate with the campus community to enhance individual and collective well-being as well as assist students gain the necessary resources to remain successful academically and emotionally at NC State.
Prevention Services is working to create and sustain a caring community that prepares students to succeed academically, professionally, and personally and to become informed, engaged, and productive citizens.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
* Medical, Dental, and Vision
* Flexible Spending Account
* Retirement Programs
* Disability Plans
* Life Insurance
* Accident Plan
* Paid Time Off and Other Leave Programs
* 12 Holidays Each Year
* Tuition and Academic Assistance
* And so much more!
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The CARESCoordinator in NC State University's Prevention Services (Division of Academic and Student Affairs) is responsible for conducting behaviorally and clinically informed assessments with students to identify and address barriers to personal and academic success, including safety threats. The role provides referrals, coordinates interventions, collaborates with campus partners, and delivers outreach, training, and prevention programming. Coordinators may also hold an area(s) of emphasis based on operational needs.
Student Assessment and Case Management
* Conduct behaviorally and clinically informed one-on-one assessments with students to identify and mitigate barriers to personal and academic success, including threat assessment for self or others.
* Provide timely and appropriate referrals to university and off-campus resources; coordinate intervention plans to minimize or resolve student concerns.
* Monitor and track student progress to ensure compliance with recommendations, ongoing assessment, and identification of emerging concerns.
* Create and manage re-entry strategies for students returning after psychological hospitalization.
* Serve on key cross-campus support and assessment teams:
* NC State CARES Team - assess and support students of concern.
* Behavioral Assessment Team (BAT) - assist with threat assessments when appropriate.
* Sexual Assault Response Team (SART) - participate as needed.
* Participate in after-hours postvention and case review rotation; occasional evening or weekend outreach responsibilities.
* Maintain service schedule of approximately 50% direct student/faculty/staff support and 50% administrative responsibilities.
Data Management, Documentation & Assessment
* Accurately document all correspondence, notes, and action items in the Maxient database.
* Assist in managing and maintaining ethically sound data collection and analysis related to students of concern.
* Use data to support continuous improvement and best-practice development in case management and prevention services.
Outreach, Prevention Education & Training
* Provide comprehensive outreach and consultation to faculty, staff, students, and families through presentations, workshops, and creative multi-media efforts.
* Collaborate with campus partners to ensure consistent, integrated messaging around prevention, well-being, and student support.
* Complete required training (e.g., QPR Suicide Prevention) and deliver training programs to students, faculty, and staff.
* Support university-wide prevention initiatives addressing topics such as suicide prevention, case management, and well-being.
Program Coordination, Areas of Emphasis & Campus Partnerships
Coordinators may hold responsibility for one or more Areas of Emphasis based on unit needs.
* Coordinate resources, programming, and direct services within the assigned area(s) of emphasis (e.g., suicide prevention, alcohol and other drugs/recovery, peer education, training, assessment).
* Serve as the primary consultant for campus partners related to the assigned area(s).
* Maintain up-to-date content and resources for the designated emphasis area(s).
* Represent Prevention Services in relevant committees, meetings, or initiatives.
Professional Collaboration, Supervision & Other Duties
* Engage with interns, graduate assistants, and temporary employees; may supervise or mentor these roles.
* Contribute to overall Prevention Services operations and team initiatives.
* Complete other duties as assigned within the scope of a prevention specialist and departmental needs.
Other Responsibilities
* Other duties as assigned.
Qualifications
Minimum Education and Experience
* Master's degree required
* Successful candidates will be multiculturally affirming and possess competence and experience in working with varied populations
Other Required Qualifications
* Strong interpersonal, oral, and written communication skills across a variety of settings
* Ability to work effectively and collaboratively as part of a cohesive multidisciplinary team-oriented environment
* Demonstrated experience conducting behaviorally or clinically informed risk assessments,
* Demonstrated ability to identify problems and use sound judgment and reasoning to make crucial decisions autonomously
* Demonstrated experience in providing individualized support for individuals in distress or who have been identified as exhibiting concerning or worrisome behaviors
* Ability to establish and maintain collaborative relationships with campus and community partners
Preferred Qualifications
* Demonstrated knowledge of case management systems (preferably in a higher education setting), and/or experience working as part of a case management support team
* Demonstrated history of effective collaborations across a complex array of multiple agencies within a university setting
* Strong working knowledge of federal and state laws related to privacy and confidentiality, disability accommodations, and response to sexual violence
* Experience with supervision or providing training to interns, graduate assistants, or staff.
* Broad knowledge of best practices and current national trends in higher education case management, student support, and behavioral intervention
Required License(s) or Certification(s)
* Hold current full clinical licensure in NC or able to obtain this licensure status within six months
Valid NC Driver's License required No Commercial Driver's License required No
$35k-42k yearly est. 20d ago
Patient Service Representative
Allergy Partners 4.1
Patient care coordinator job in Raleigh, NC
Job Title: Patient Service Representative
Reports To: Practice Manager
Join a team that cares for your community - and for you!
At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health.
Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic.
Employee Benefits
Allergy Partners is happy to provide the following benefits for our employees:
Full-Time
401(k)
Health Insurance
Paid Time Off
Paid Holidays
Vision Insurance
Health Savings Account (HSA)
Dental Insurance
Life Insurance
Disability Insurance
Part-Time
401(k)
Paid Time Off
Paid Holidays
COMPENSATION INFORMATION
Actual compensation may vary depending on job-related knowledge, skills, and experience.
Job Summary
With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.
Key Responsibilities
Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary.
Screens visitors and responds to routine requests for information from patients and vendors.
Maintains office equipment and office supplies in the front office areas.
Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
Opens, date stamps, and delivers mail daily as assigned.
Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day. Responds to medical records requests in accordance with Allergy Partners policy.
Keeps the patient reception area neat and clean at all times throughout the day.
Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient's estimated financial obligation/good faith estimate, provides patients several scheduling options, follows approved scheduling guidelines, prepares and sends out all appropriate information to patients.
Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
Verifies demographic and insurance information for new and established patients according to protocol; ensures current indexing of insurance and identification documentation into the practice management system.
Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
Ensures proper posting of charges into the practice management system daily as assigned.
Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
“Closes” the office each day, according to protocol.
Determines uncollectible balances and refers such accounts to the Practice Manager.
Assists in other front office duties at the request of the Practice Manager.
Identify the patient's referring and primary care providers and ensure the contact information is correctly entered into practice management system and EMR prior to the provider seeing the patient so that the provider can promptly send letters and/or office visit notes once the patient encounter has been completed.
Other Responsibilities
Facilitates any physician requests throughout the day.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines
established by Allergy Partners.
Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
Assists the clinical staff in contacting emergency services and participates in anaphylaxis
drills as required. Helps to monitor patient waiting areas and facilitates proper patient
flow.
Attends all regular staff meetings.
Performs all other tasks and projects assigned by the Practice Manager.
Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions and be exposed to bodily fluids on a regular basis.
Working Conditions
Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people.
Qualifications
Qualifications & Experience
Minimum of two years of experience in a medical office or customer service position.
Proven success asking for payment, making change, and balancing a cash drawer.
Working knowledge of basic managed care terminology and practices.
Familiarity with scheduling and rearranging appointments effectively.
Comfortable using email, word processing and interacting with Internet applications.
Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
Ability to perform multiple and diverse tasks simultaneously - with accuracy and efficiency.
Neat, professional appearance.
Strong written and verbal communication skills.
Bi-lingual is a plus, not required
Educational Requirements
• High school diploma required.
Beware of Hiring Scams: Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **********************************. All of our legitimate openings can be found on the Allergy Partners Career Site (******************************************
$29k-33k yearly est. 17d ago
Integrated Care Coordinator
Health Connect America 3.4
Patient care coordinator job in Raleigh, NC
Join Our Impactful Team at Health Connect America!
Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.
Come make a difference and grow with us!
Our Brands
Responsibilities
The primary responsibilities of the Integrated CareCoordinator are to deliver comprehensive, person-centered care by planning, coordinating, and monitoring individualized treatment plans to align with behavioral health goals. They play a pivotal role in closing gaps, tracking progress, and upholding the highest standards of quality and regulatory compliance. Assist the Nurse Practitioner with clinic appointment related documentation and facilitation on site when working in the clinic. Additionally, they support marketing initiatives for new referrals and engage in outreach to integrated care attributed members, providing education on our program, and facilitating enrollment.
Actively engage with individuals through assessment, coordination, health promotion, and transitional care, documenting assessments and coordinating with the care team and treatment teams.
Provide comprehensive care management, coordination, health promotion, individual and family supports, and referrals to community services.
Complete the Care Management Comprehensive Assessment within designated timeframes and share results with primary care providers and relevant agencies.
Ensure clients receive required physical exams, medication monitoring, and appropriate services.
Maintain medical record compliance and ensure timely documentation of carecoordination activities.
Monitor HEDIS gaps and verify client payer and program enrollment status monthly.
Develop individualized, person-centered care plans incorporating assessment results and Division's guidelines, focusing on unmet health needs and Social Determinants of Health (SDOH).
Coordinate follow-up services for recent hospitalizations or life transitions, ensuring smooth transitions of care.
Identify and provide crisis response as necessary, participate in post-crisis debriefing, and be available for on-call support.
Communicate effectively with individuals, providers, and natural supports, providing education on services.
Establish collaborative relationships with care team members and community resources to improve resource linkage and documenting follow-up.
Support transitions between care settings and develop comprehensive discharge or transition plans.
Attend Treatment Team and supervision meetings, integrated care team meetings, and serve as a liaison with other professionals and agencies.
Assist with marketing new client referrals and provide on-call support as needed.
Review data for service appropriateness and compliance issues.
Attend training sessions and comply with agency policies and procedures.
Ensure compliance with all state regulatory requirements.
Responsible to the following when based in a clinic:
Facilitate on-site clinic operations including but not limited to maintaining office clinic schedule, complete clinic reminder calls, taking and documenting client vitals, completing clinic chart documentation, and integrated care services for all clinic clients, especially integrated care clients only in med management program.
Manage and maintain Integrated Care and Clinic Roster for the office including tracking and management of clinic census that matches census in Carelogic.
Provide health education resources to med management clients regarding diagnoses and medications given by Nurse Practitioner.
Qualifications
Qualifications may vary by state due to differing regulations and standards in mental and behavioral health services.
TN:
A Bachelor's Degree in any discipline is required, with a preference for degrees in human services or related fields essential for careers in mental and behavioral health.
Experience working with children and families in case management type/ community resource position.
NC:
Minimum of one of the following qualifications to meet criteria as a Qualified Professional (QP). Per 10A NCAC 27 .0104
a MH/SU license (including associate-level), or are certified by the NC Substance Abuse Board or,
a RN AND have four years of full-time experience working with the MH/SU/IDD population or,
a master's degree in a human service field AND at least one year of full-time experience working with the MH/SU/IDD population or,
a bachelor's degree in a human service field AND at least two years of full-time experience working with the MH/SU/IDD population or,
a bachelor's degree in a non-human service field AND at least four years of full-time experience working with the MH/SU/IDD population.
Two years of experience working directly with individuals with behavioral health conditions (if serving members with behavioral health needs).
*For care managers serving members with LTSS needs: Two years of prior LTSS and /or HCBS coordination, care delivery monitoring, and care management experience, in addition to the required cited above. (This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, an I/DD, or a TBI, above.)
Be Well with HCA:
We recognize the importance of self-care and work/life balance.
We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
Additional benefits include:
Access to a Health Navigator
Health Savings Account with company contribution
Dependent Daycare Flexible Spending Account
Health Reimbursement Account
401(k) Retirement Plan
Benefits Hub
Tickets at Work
Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!
Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters
$30k-39k yearly est. Auto-Apply 5d ago
Patient Access Representative
Little Oaks Pediatrics
Patient care coordinator job in Raleigh, NC
Full-time Description
If you're inspired by the opportunity to support pediatric patients and create a positive experience for families, we encourage you to apply!
As a Patient Access Representative, you'll be one of the first friendly faces families meet when they visit our practice. From scheduling and registration to insurance verification and financial clearance, you'll ensure patients are ready for care the moment they arrive. Your commitment to accuracy and exceptional service helps keep each patient's record up-to-date, supporting high-quality care and an outstanding front-desk experience.
RESPONSIBILITIES:
Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.
Verify and accurately capture patient demographics, insurance, and appropriate medical information.
Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient's health concerns according to the department's urgency.
Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously within appropriate area of knowledge.
Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.
Captures customer information and document using messaging system to clinic staff and/or providers.
Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency while making safe and effective decisions. May include referrals, follow-up on overdue well visits, or overdue vaccinations.
Updating patient files and appointment information accurately
Communicating information and important details to other medical care staff
Contacting insurance companies regarding coverage, preapprovals, billing, and other issues
Processing payments from patients and handling billing issues between patients and insurance companies
Managing various types of paperwork and other clerical duties
Maintain strict confidentiality; adheres to all OSHA, HIPAA, and other federal, state, and local guidelines/regulations.
Demonstrate dedication to the mission, vision, values, and goals of the organization.
Regular and reliable attendance including attending monthly staff meetings.
Perform other duties as assigned
Schedule:
This is a full-time role, Monday-Friday, 8:00 a.m.-5:00 p.m., with the day ending once the final patient has checked out.
This role includes a half-day Saturday rotation approximately once every 2-3 weeks (9am-1pm), with a half-day off during the weekday. Saturday clinic is closed during the summer months.
Requirements
High School diploma or GED, required
Minimum one (1) year of customer service experience, required
Ability to work a rotating Saturday schedule, required
Healthcare experience, preferred
Strong verbal and written communication skills, required
The ability to think critically, solve complex challenges and productively manage conflict
Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines
Must have the aptitude and ability to self-direct work
Must possess reliable transportation, a valid driver's license and maintain an acceptable driving record in accordance with company policy
$26k-35k yearly est. 4d ago
Medical Switchboard & Patient Services Coordinator
Monash IVF Group Ltd.
Patient care coordinator job in Clayton, NC
Leading the future of reproductive care At Monash IVF we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone's chance of having a family.
That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.
Monash IVF Group values each and every one of our employees.
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits.
* Your professional growth truly matters to us - we're dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals.
* We deeply care about our employees' physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership!
* As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments.
* As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential.
About the role:
This is an exciting opportunity for a proactive and compassionate individual who thrives in a fast-paced, patient-focused environment. As the primary point of contact on our phone switchboard, you will play a critical role in managing incoming calls, directing inquiries, and ensuring patients receive timely and accurate information. Your professionalism and empathy will set the tone for an exceptional patient experience. In addition to managing calls, you will provide support across all areas of patient services, contributing to smooth clinic operations.
What you'll be doing:
* Operate the clinic's phone switchboard as the first point of contact for all patient calls
* Triage and respond to incoming calls promptly and professionally, directing inquiries to the appropriate team
* Assist patients with bookings, appointment changes, and general inquiries over the phone
* Provide accurate information regarding clinic services and processes
* Support patient services by performing administrative tasks, including data entry into the patient management system
* Assist with reception duties when required, welcoming patients and ensuring a positive experience
* Process medical billing and payments in line with clinic policies
* Collaborate with internal clinical teams to ensure seamless communication and patientcare
* Maintain a strong focus on delivering a best-in-class experience for all patients and stakeholders
Ideally you will bring the role:
* Outstanding phone etiquette and communication skills, with the ability to manage high call volumes professionally and compassionately
* Strong administrative skills with exceptional attention to detail
* Exceptional computer and IT skills, including proficiency in Microsoft Office Suite
* Ability to remain calm under pressure and multitask effectively in a fast-paced environment
* Excellent interpersonal abilities, with a patient-focused and empathetic approach
* Confidence in handling patient inquiries and providing accurate information over the phone
* Ability to work cohesively within a multi-disciplinary team
* Superior time management skills and organizational ability
* Experience in healthcare administration or medical billing (preferred)
* Familiarity with patient management systems and billing software (desirable)
* Flexibility to work across multiple clinic locations
* Commitment to applying the 5E patient experience principles - Empathy, Entrust, Engage, Empower, Expectation
* A willingness to embrace the Monash IVF Group principles - Care, Collaborate, Communicate, Commitment, Create
Why work with us?
* At Monash IVF, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.
* We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities, and our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team.
* This is more than just a job - it's an opportunity to join a dynamic and supportive environment. If you're passionate about people and ready to make an impact, we'd love to hear from you!
If you're ready to join the brave leaders of reproductive care, please apply now.
Closing Date: Friday 30 January 2026 (unless filled prior)
Lara Shmidel
People and Culture Business Partner
*****************************
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
$28k-40k yearly est. 23d ago
Patient Services Coordinator
Mindpath Care Centers
Patient care coordinator job in Raleigh, NC
[NM1] The Patient Services Coordinator (PSC) Float serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. The PSC will provide excellent clinician and patient support in a pleasant working environment that embodies our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm.
A detailed description of role responsibilities is outlined below.
Administrative Responsibilities:
Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals [LF2] within 1 business day
Learn, become proficient, and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal)
Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean
Adhere to the Missed Visit Report SOP responsibilities as outlined
Adhere to the Medical Records Policies and Procedures responsibilities as outlined
Coordinate lunches with pharmaceutical representatives and Center Directors on the center calendar
Order center and clinical supplies [NM3] [LF4] [NM5]
Maintain current stock of clinician appointment cards
Check email and respond to received emails and Teams messages
Attend all meetings and training as assigned
Responsibilities to Clinicians:
Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format[LF6]
Forward all-important patient or referring clinician correspondence to the clinician in a timely manner
Task MST messages that need their attention (medication-related questions)
[BC7] Process and send out pharmacogenetic testing [BC8] [NM9] [BC10]
Process and send out drug screens
Administer computerized testing for patients and upload results (CNS-VS and Qb)
Confirm that Center calendar is current with team member time off requests
Patient Responsibilities:
Greet patients professionally and respectfully upon entering [LF11] by adhering to the MPCC Service Excellence Standards
Check-in patients and ensure clinician is notified of patient's arrival
Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) < OR>
Confirm each patient's demographic information at each visit (insurance, address, phone number, email)
Collect the patient's payment for DOS, existing balance and any other payment required.
Upload patient notes, information, etc. into the patient's charts in AMD
Notify Prior Authorization department of any requests and follow up as needed
Prepare, scan, transmit letters and/or documentation as needed
Manage waitlist for patients requesting a sooner appointment
Schedule and reschedule appointments as necessary
Requirements for Position:
Travel to different locations and act as additional coverage as needed
Excellent communication skills, both verbal and written
Organized with an ability to multi-task
Ability to maintain a calm and professional demeanor in potentially stressful situations.
Ability to problem solve
At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills
$28k-40k yearly est. Auto-Apply 60d+ ago
Medical Office Receptionist
Lifestance Health
Patient care coordinator job in Greenville, NC
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $17.50 - $18.50/hour, plus quarterly bonus/incentive potential
Location: 30 Patewood Drive Building 2, Ste 160 Greenville, SC 29615
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patientcare and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor's degree, preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
#LI-BM1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
$17.5-18.5 hourly Auto-Apply 11d ago
Dental Patient Coordinator
Riccobene Associates Family Dentistry
Patient care coordinator job in Raleigh, NC
The primary role of the PatientCoordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies.
Key Competencies
Welcoming/greeting patients with a welcoming, professional and polished demeanor
Checking-in patients to ensure they have all the necessary information in the patient management software
Collecting co-payments
Checking-out patients
Running and processing applicable reports
Monitor office emails
Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
Insurance Verification and pre-authorizations
Closing out and ensuring that registers are balanced daily
Completing next day router preparation
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
Scheduling patients, filling same-day or next-day schedule as needed
Monitoring and responding to office voicemails
Support Office Manager with EOD process
Escalating issues to Office Manager
Other duties and responsibilities as assigned.
Qualifications
To successfully perform the job responsibilities for the position of PatientCoordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Essential Requirements
Must be present by 7:45 AM as business hours of operations is 8-5 PM
Flexibility to be accessible before and after hours based on business need
Passing of satisfactory credit check
HS Diploma or higher
Customer Service experience
Ability to work in fast paced work environment and under pressure
Ability to balance registers
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer skills
Outstanding organization skills
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
Dental or medical front desk experience preferred
$25k-35k yearly est. 17d ago
Front Desk Coordinator
IVX Health
Patient care coordinator job in Knightdale, NC
Healthcare Front Desk Coordinator
Full Time | Monday-Friday | Day Shift | Infusion Center-Based
We're looking for a Front Desk Coordinator with more than just a friendly face - we're looking for a calm, capable operations pro who's ready to help redefine the patient experience from the moment someone walks through our doors.
This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you'll be a key part of what makes IVX Health feel exceptional.
About the Role
As a Front Desk Coordinator, you'll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.
What You'll Do
Lead First Impressions - Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
Manage Scheduling and Coordination - Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
Ensure Operational Excellence - Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
Collaborate with Clinical Teams - Coordinatepatient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
Maintain an Inviting Space - Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
Support Across Centers - Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days
What We're Looking For
1-3 years of front desk or administrative experience in a medical or healthcare setting
High School Diploma or GED required
Strong understanding of insurance verification, billing basics, and the patient intake process
Proficiency in EHR/EMR systems and scheduling software
Knowledge of medical terminology and patient-facing protocols
Exceptional customer service and communication skills
Ability to multitask in a fast-paced environment while staying organized and accurate
Quick learning agility-you adapt fast, absorb new processes quickly, and stay ahead of the curve
Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows
Why You'll Love IVX Health
We're not just redefining care for our patients - we're redefining it for our teams, too. When you join IVX, you'll find:
Predictable Hours: Monday-Friday, regular business hours with rotating Saturdays
Supportive Culture: Work with a compassionate, values-driven team
Professional Growth: Tuition reimbursement, CEU access, and development opportunities
Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits
About IVX Health
IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We're transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well-we empower our team to thrive while living our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.
Our Mission: To improve the lives of those we care for by redefining the care experience
Our Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions
Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence
Benefits We Offer
Comprehensive Healthcare - Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options - Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection - Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA - Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan - Secure your future with a competitive company match.
Disability Coverage - Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support - Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance - Financial protection for you and your loved ones.
Counseling and Wellness Support - Free resources to support emotional, physical, and financial well-being.
Education Assistance - Tuition reimbursement and certification support to help you grow in your career.
Continuing Education - Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program - Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus - Earn rewards for helping us find top talent.
Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.
EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
Privacy Policy
$26k-34k yearly est. Auto-Apply 9d ago
Medical Office Specialist
Opportunitiesconcentra
Patient care coordinator job in Raleigh, NC
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patientcare team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Responsibilities
Greet patients and visitors
Communicate wait times to patients and direct them accordingly
Obtain authorization, as needed, to process patients for services
Check in patients using appropriate patient management system
Explain all required forms to patients and ensure proper completion of all paperwork
Answer incoming telephone lines and direct the caller accordingly
Contact patients regarding appointment reminders, rescheduling, or cancellations.
Check out patients in appropriate patient management system and distribute records
File paperwork, medical records, and correspondence
Maintain inventory of office supplies and printed forms
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
Follow HIPAA guidelines and safety rules
Attend center staff meetings
Participate in initial and ongoing training as required
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
Assist Center Operations Director or other leader in managing daily administrative functions
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Use employer reporting tool to scan and distribute employer results and paperwork
Review clinician transcriptions and enter applicable charges via internal charge entry system.
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
Job-Related Experience
6 months to 1 year
Working knowledge of state-specific occupational medicine requirements preferred
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication and interaction with employers, patients, providers, and other employees
Demonstrated ability to maintain working relationship with all levels of employees
Demonstrated excellent customer service skills
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Ability to perform all aspects of front office operations
Drive to achieve or exceed established service standards
Additional Data
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws
$26k-34k yearly est. Auto-Apply 2d ago
Foster Care Coordinator
Dungarvin, Inc. 4.2
Patient care coordinator job in Garner, NC
At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.
With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life
Schedule: M-F 8am to 5pm
Wage: Salary
Perks/Benefits:
* Medical, Vision and Dental Insurance for FT employees
* Supplemental Insurance
* Flex Spending and HSA Accounts for FT employees
* Pet Insurance
* Life Insurance
* 401 K plan with 3% employer match at one year of services
* Paid Time Off accrual - employees who work 40 hours in a 2-week period
* PTO Donation
* Growth and Development Opportunities
* Employee Referral Program
* Scheduled pay increases
* Employee Assistance Program
* Mileage reimbursement
* Job mobility options within Dungarvin 15 states of services
* T-Mobile, Verizon, Dell, and other National Brand Discounts
* Pay Active- access to 50% of your pay before payday
* Dedicated training department with paid training
Job Description
What You Get to Do:
* Demonstrates competence in State and Federal standards for Therapeutic/Foster Care Services, licensing rules
* Assist with recruiting qualified foster parents and staff necessary to meet the needs of the youth served.
* Assists with ensuring Foster Parents and assigned staff complete and maintain all training requirements.
* Provides pre-service and ongoing training to foster parents to ensure parents possess skills necessary to provide quality services to the youth being served.
* Serves as liaison to DSS, DMH and other community agencies regarding any service planning issues and needs of and services to youth being served in Therapeutic/Foster Care program.
* Processes requests for services by conducting intakes, obtaining/completing necessary assessments, completing social histories, obtaining consents, and collecting documentation for the determination of appropriate placement and services for youth referred to program.
* Writes, coordinates, implements, and monitors person-centered service plans and ensures quality care of youth being served.
* Serves as advocate for the youth in care and participates in the interdisciplinary team process in the development of the Person Centered Service Plan
* Ensures service authorizations are current and provides necessary updates to authorizing authorities in timely manner as requested and/or required for service approval.
* Provides mediation between the youth and the foster parents, guardians, natural family members, and other agencies relative to the needs and desires identified by the team.
* Establishes and maintains files for youth receiving foster care services and ensures all required documentation in individual case files is completed in a timely manner
* Assists with the transfer of youth to other services or terminates services when current placement is no longer deemed necessary or appropriate.
* Assists in accessing community resources identified for the youth and foster parents.
* Assists foster parents, and/or assigned staff develop mediation and intervention strategies and implement them to resolve conflicts.
* Foster Care licensing experience is a plus.
Qualifications
What Makes You A Great Fit:
Must meet the minimum requirements for QP qualification:
* Bachelor's degree in a human service field and has two years of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling;
OR
* Master's degree in a human service field and has one year of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling;
Additional Requirements:
* At least two years of experience working with at-risk youth or youth in foster care are required.
* Must possess a valid NC driver's license, an acceptable driving record, current automobile insurance and registration, and an acceptable criminal background.
* Three (3) professional references
* Excellent knowledge and experience with Family Foster and Foster Care licensing process required.
* Proven ability with the development of Person Centered Service Plans which incorporates the choices, strengths, needs, abilities, and preferences and defines the goals and services needed to assist in meeting the goals of individuals served.
Additional Information
* At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.
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$29k-35k yearly est. 19d ago
Front Office Support FT
Diamonds Direct Management 3.9
Patient care coordinator job in Raleigh, NC
Brief Description
We are looking for a Front Desk Professional to join our team with a friendly attitude and the ability to multitask. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service.
The Front Office Professional is the first point of contact for our customers. Our experience sets us apart from competitors. Everyone on our team must be a RHINO!
Requirements
Previous customer service/front desk experience
Experience in a luxury retail environment preferred
Good organizational and multi-tasking abilities
Ability to pass background check and drug screening
Excellent oral communication skills
Sit or Stand for long periods of time
Working Saturdays are a must
Summary
Greet customers and initiate a luxury experience
Professional and welcoming presentation
Ability to maintain composure in high pressure and fast-paced environment
Answer and direct calls of multi-line phone system
Assist with inventory counts and store open and/or close
Type appraisals
Proficient computer skills
Prepare outgoing mail
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
A commitment to personal excellence
Inclusive team player with a positive attitude
Dependable
A passion for the jewelry industry
$29k-35k yearly est. 17d ago
Patient Care Coordinator I
Atlantic Reproductive Medicine Specialists
Patient care coordinator job in Raleigh, NC
PatientCareCoordinator
Atlantic Reproductive Medicine Specialists is calling all candidates who are interested in a full-time PatientCareCoordinator job in the Raleigh, NC area to apply to join our amazing team!
WHY YOU SHOULD JOIN OUR TEAM
We are an established fertility clinic that invests in our team and offers real opportunities for career growth. The work schedule for this position is 7:00 AM to 4:30 PM, Monday-Thursday and 7:00 AM to 3:00 PM on Fridays. We pay this full-time PatientCareCoordinator role at a starting wage depending on years of experience. Our team also enjoys great benefits, including medical, dental, a 401(k)-retirement plan, and additional supplemental insurance, such as life, short-term and long-term disability, and more! We also encourage a healthy work-life balance by offering paid time off, 9 paid holidays, and having our workday end at 3 pm on Fridays. If that wasn't enough, we also provide lunches and snacks as well as work uniforms and scrubs. We even make it easy to apply with our initial quick and easy mobile-optimized application. If we have your attention, please continue reading!
ABOUT ATLANTIC REPRODUCTIVE MEDICINE SPECIALISTS
We are a fertility clinic in Raleigh that blends a visionary approach to personalizing fertility care with the most advanced assisted reproductive technologies. We have more than 30 years of experience assisting patients in need through IVF, egg donation, sperm banking, and more. Our mission is to provide the highest possible level of personalized fertility care by forming meaningful relationships with our staff, our colleagues, our patients, and their doctors: Building Families Together™.
Our staff is passionate about the work they do every day and work as a team to provide the best possible care to our patients. We understand that our employees are our most valuable asset. To attract and retain staff that is dedicated and always willing to go above and beyond, we offer competitive pay, generous benefits, and a positive work environment.
ARE YOU A GOOD FIT?
For this position at our fertility clinic, we are looking for someone who has a compassionate, empathetic nature in all interactions with patients. Ask yourself: Are you very knowledgeable in dealing with insurance companies? Do you have great communication skills and have a determination to advocate on behalf of patients? Can you manage your time well and prioritize multiple tasks effectively? Can you devote yourself to our patients and uprightly follow procedures and protocols? Do you take pride in quality service and look forward to learning more every day? If so, please consider applying for this PatientCareCoordinator position today!
WHAT WE NEED FROM YOU
As a PatientCareCoordinator in our fertility clinic, you play a big role in ensuring complete and accurate patient registration. Every day you will greet patients with a smile while maintaining a positive welcoming atmosphere. You will schedule, confirm, and reschedule appointments with a friendly demeanor. You will communicate with patients through email, in-person, or by phone. You love helping others while keeping our operations running smoothly. If you can do those things and meet the following requirements, we would be happy to have you as part of our team!
1+ years' experience in a medical office setting, preferably OB/GYN
Ability to handle a fast-paced environment with strict attention to detail
Strong communication skills both verbal and nonverbal
Strong adaptability and flexibility skills
Detail-oriented and computer-savvy
Ability to accept feedback
Strong organization, multi-tasking, and time management skills
Ability to create and maintain positive working relationships with team members
Apply today to become our full-time PatientCareCoordinator. We can't wait to hear from you!
Location: 27617
$22k-36k yearly est. 60d+ ago
Foster Care Coordinator
Dungarvin 4.2
Patient care coordinator job in Garner, NC
At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.
With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life
Schedule: M-F 8am to 5pm
Wage: Salary
Perks/Benefits:
Medical, Vision and Dental Insurance for FT employees
Supplemental Insurance
Flex Spending and HSA Accounts for FT employees
Pet Insurance
Life Insurance
401 K plan with 3% employer match at one year of services
Paid Time Off accrual - employees who work 40 hours in a 2-week period
PTO Donation
Growth and Development Opportunities
Employee Referral Program
Scheduled pay increases
Employee Assistance Program
Mileage reimbursement
Job mobility options within Dungarvin 15 states of services
T-Mobile, Verizon, Dell, and other National Brand Discounts
Pay Active- access to 50% of your pay before payday
Dedicated training department with paid training
Job Description
What You Get to Do:
Demonstrates competence in State and Federal standards for Therapeutic/Foster Care Services, licensing rules
Assist with recruiting qualified foster parents and staff necessary to meet the needs of the youth served.
Assists with ensuring Foster Parents and assigned staff complete and maintain all training requirements.
Provides pre-service and ongoing training to foster parents to ensure parents possess skills necessary to provide quality services to the youth being served.
Serves as liaison to DSS, DMH and other community agencies regarding any service planning issues and needs of and services to youth being served in Therapeutic/Foster Care program.
Processes requests for services by conducting intakes, obtaining/completing necessary assessments, completing social histories, obtaining consents, and collecting documentation for the determination of appropriate placement and services for youth referred to program.
Writes, coordinates, implements, and monitors person-centered service plans and ensures quality care of youth being served.
Serves as advocate for the youth in care and participates in the interdisciplinary team process in the development of the Person Centered Service Plan
Ensures service authorizations are current and provides necessary updates to authorizing authorities in timely manner as requested and/or required for service approval.
Provides mediation between the youth and the foster parents, guardians, natural family members, and other agencies relative to the needs and desires identified by the team.
Establishes and maintains files for youth receiving foster care services and ensures all required documentation in individual case files is completed in a timely manner
Assists with the transfer of youth to other services or terminates services when current placement is no longer deemed necessary or appropriate.
Assists in accessing community resources identified for the youth and foster parents.
Assists foster parents, and/or assigned staff develop mediation and intervention strategies and implement them to resolve conflicts.
Foster Care licensing experience is a plus.
Qualifications
What Makes You A Great Fit:
Must meet the minimum requirements for QP qualification:
Bachelor's degree in a human service field and has two years of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling;
OR
Master's degree in a human service field and has one year of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling;
Additional Requirements:
At least two years of experience working with at-risk youth or youth in foster care are required.
Must possess a valid NC driver's license, an acceptable driving record, current automobile insurance and registration, and an acceptable criminal background.
Three (3) professional references
Excellent knowledge and experience with Family Foster and Foster Care licensing process required.
Proven ability with the development of Person Centered Service Plans which incorporates the choices, strengths, needs, abilities, and preferences and defines the goals and services needed to assist in meeting the goals of individuals served.
Additional Information
At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.
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How much does a patient care coordinator earn in Rocky Mount, NC?
The average patient care coordinator in Rocky Mount, NC earns between $17,000 and $46,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.
Average patient care coordinator salary in Rocky Mount, NC