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Patient service representative jobs in East Cleveland, OH - 587 jobs
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Patient Experience and Engagement Specialist - Food Services
Aramark
Patient service representative job in Cleveland, OH
Aramark Healthcare+ is seeking a Patient Experience and Engagement Specialist to join their team at Cleveland Clinic Health System in Cleveland, OH. The Patient Experience and Engagement Specialist for Food Services will be responsible for training all food service employees in patient feeding to ensure that all Aramark processes are learned and practiced by all newand existing employees. Responsible for the overall training and customer satisfaction for patient feedingservices. This position will be tasked with training and cultural workforce development for all salaried and hourlyemployees. This is a customer service/hospitality position representing the food service department to thepatients. The Patient Experience Director establishes and maintains effective working relationships with otherdepartments to provide a unified approach to patient care. COMPENSATION: The salary rate for this position is $75,000.00 to $82,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Focusing on patient satisfaction scores and providing excellent customer service Monitors effectiveness of departmental training by rounding on employees and making operationalobservations. Responsible and accountable for ensuring the management team's continuing education stays up to date. Maintains friendly, efficient, positive customer service attitude toward customers, clients, and co-workers. Provides effective feedback to both employee and the management team. Implements and maintains quality improvement processes for the Food department. Demonstrates professionalism and courtesy when answering/responding to all calls and requests. Provides employees with checklists, guidebooks, or other training material to ensure proper procedures andprocesses are followed. Assists in enhancing productivity and efficient operations of the department. Demonstrates commitment to professional growth and competence by adherence to hospital policies. Conducts patient rounding, distributing contact information for each dept. and completes rounding logs Ensures patients know the names of the tray passer. Conducts spot training for food service employees with direct contact to patients. Provides direct information to supervisor and manager for service recovery. Participates in the gridding process. Attends and chairs meetings for patient satisfaction, nurse meetings, client meetings and others asappropriate. Attends department manager meetings and reports findings. Conducts nurse rounding and completes logs sending thank you notes as appropriate. Actively participates in Qualtrics Patient Satisfaction Survey tracking, posting of scores for HCAHPs and Qualtrics. Completes action item reports and all other necessary reporting daily sending to all appropriate personnel. Delivers strong operational performance by executing against Aramark Healthcare and regulatory agencystandards and programs, continually monitoring operations, and completing assessments and necessaryaction plans to provide optimal nutrition care and meal service to patients/residents. Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to foodsafety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the staff on thepatient units. Qualifications Ideal candidates will possess a bachelor's degree, plus a minimum of 2 years management and trainingexperience dealing with an hourly and salaried population. Healthcare experience AND/OR contract management experience required. Food/Nutrition experiences strongly preferred. Organizational Development background preferred. Strong customer orientations is required for success in this position. Will be skilled in directing and motivating the staff. Provide effective oral and written communication skills, having the ability to work well with others at alllevels. Must have detailed organization and prioritizing skills with the ability to train; teach, demonstrate and follow-up on all assignments, when necessary. Able to define problems, collect data, establish facts, and draw valid conclusions. Must be a self-starter with the ability to work with minimal supervision. Requires strong customer service experience with a service friendly attitude. EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.$29k-35k yearly est. 2d agoPatient Services Representative
Signature Health
Patient service representative job in Maple Heights, OH
At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: * Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more * Robust earned paid time off program (PTO) * Federal Loan Forgiveness Program (available on eligible roles) * Professional Development Support SCOPE OF ROLE Reporting to the Manager, Patient Services, the Patient Services Representative will provide excellent patient support by insuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR and through proficient scheduling. The Patient Service Representative will ensure a consistently excellent patient experience when answering phone calls, greeting patients and their families, checking in patients for their appointments and assisting patients with scheduling. HOW YOU'LL SUCCEED * Demonstrate a friendly, courteous and welcoming first impression to patients and their families. * Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR. * Demonstrate the ability to accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed. * Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed. * Consistently demonstrate dependability, patience, kind and professional communication, and willingness to assist colleagues. * Demonstrate reliability and punctuality by ensuring excellent attendance with minimal unplanned time off/call-offs and scheduling planned time off as needed. * Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR. * Provide administrative support to the office including scanning, faxing and mailing. * Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed. * Demonstrate proficiency in Epic, our EHR, and other platforms necessary to complete assigned tasks. * Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times. * Other duties as assigned. Requirements KNOWLEDGE & EXPERIENCE * High School Diploma or equivalent required. * 1 year office, customer service, or related experience required. Medical office experience preferred. * Previous experience in a primary care of behavioral health setting preferred. * Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred. * Experience working with an EHR system required; EPIC experience preferred. * Demonstrated proficiency with Microsoft Office, Word, and Excel. WORKING CONDITIONS * Work is normally performed in a typical interior/office/clinical work environment. * While hours of operation are generally standard, flexibility to work evenings and extended hours may be required. * Requires periods of sitting, standing, telephone, and computer work. * Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology. * Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology. * Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. * Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted. * Possible exposure to blood borne pathogens while performing job duties. * Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday. * Sufficient dexterity to operate a PC and other office equipment. This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.$28k-32k yearly est. 21d agoUtilization Management Representative II (Virtual in Ohio)
Carebridge
Patient service representative job in Independence, OH
Utilization Management Representative II Schedule: Monday-Friday 8am-5pm Eastern Time Must be located in the state of Ohio Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law The MyCare Ohio health plan is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs. How you will make an impact: * Responsible for managing incoming calls, including triage, opening of cases and authorizing sessions. * Primary duties may include, but are not limited to: Managing incoming calls or incoming post services claims work. * Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. * Obtains intake (demographic) information from caller. * Conducts a thorough radius search in Provider Finder and follows up with provider on referrals given. * Refers cases requiring clinical review to a nurse reviewer; and handles referrals for specialty care. * Processes incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization. * Verifies benefits and/or eligibility information. * May act as liaison between Medical Management and internal departments. * Responds to telephone and written inquiries from clients, providers and in-house departments. * Conducts clinical screening process. Minimum Requirements: * Requires high school diploma or GED equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * Experience with LTSS support or waivers strongly preferred. * Health plan knowledge (prior authorizations experience) strongly preferred. * Flexibility and strong attention to detail preferred. * For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.$44k-68k yearly est. Auto-Apply 60d+ agoPatient Care Coordinator
AEG
Patient service representative job in Mentor, OH
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager$45k-57k yearly est. 3d agoDental Patient Representative
Northeast Ohio Neighborhood
Patient service representative job in Cleveland, OH
Please Note!!! Although you are submitting an employment application and resume for this job on Indeed or Zip Recruiter, you will still need to put in an employment application and resume at NEON. Please visit our website at **************************************************** General Duties Under the supervision of the Dental Health Service Manager, the Dental Patient Representative supports the Dentist in registering the dental patients, coordinating appointments, cash collection, charge entry, billing, coordination of benefits, insurance verification, incoming dental calls, discussing treatment plans, screening of emergency walk-ins and day appointment performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Dental Patient Representative assists the dentist, teaches the patient how to care of their teeth, communicates effectively with patients( parents if patient is a child), maintains equipment and inventory, and follows universal precautions and all OSHA requirements. Education High School Diploma or GED. Minimum Qualifications Ability to serve as a mature and competent receptionist. Ability to display skill and tact in greeting patients. Ability to plan and organize. 2+ years of experience in a fast paced office environment. Technical Skills Computer Skills- Microsoft Office, Keyboard (We utilized electronic dental records and digital x-rays).$31k-36k yearly est. Auto-Apply 60d+ agoCustomer Service Reps
Ken Ganley Kia Medina
Patient service representative job in Medina, OH
2925 Medina Rd., Medina, OH 44256 Dealership Sales Receptionist / Customer ServiceEntry-Level Opportunity! $16 - $19 an Hour Part-Time Position | Weekend Availability Required Start your career with Ohios #1 automotive group! Ken Ganley Kia Medina is HIRING NOW for Day and Evening Sales Receptionists / Customer Service Representativesto join our Sales Department. This is a fantasticentry-level opportunityfor someone dependable and professional who enjoys helping people and wants to grow in a fast-paced, supportive environment. We offer: $16 - $19 an hour based on experience Part-time Position Employee discounts on vehicles and service A positive and professional team environment Responsibilities Sales Receptionist / Customer Service: Greet customers with a smile and direct them to the right department Answer incoming calls and assist with basic inquiries Process customer payments including cash, card, and check transactions Operate the cash drawer and balance it at the end of your shift Issue receipts, handle refunds or exchanges when needed Accurately input data and update customer information Support the sales team with light administrative tasks Help keep the front desk area organized and welcoming Requirements Sales Receptionist / Customer Service: Evening and weekend availability Weekends are a must! Dealership Cashier or Receptionist experience is a plus! We train! Good customer service and communication skills General math skills and attention to detail Computer literate, experience with Microsoft Office Punctual, dependable and a person of integrity A positive attitude, good work ethic and professional appearance High school diploma or equivalent Valid driver's license and reliable transportation Please upload your resume. Completing the optional online assessment will grant you priority consideration! We are an Equal Opportunity Employer RequiredPreferredJob Industries Customer Service$16-19 hourly 12d agoDENTAL PATIENT REPRESENTATIVE
Neon Health
Patient service representative job in Cleveland, OH
Under the supervision of the Dental Health Service Manager, the Dental Patient Representative supports the Dentist in registering the dental patients, coordinating appointments, cash collection, charge entry, billing, coordination of benefits, insurance verification, incoming dental calls, discussing treatment plans, screening of emergency walk-ins and day appointment performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Dental Patient Representative assists the dentist, teaches the patient how to care of their teeth, communicates effectively with patients( parents if patient is a child), maintains equipment and inventory, and follows universal precautions and all OSHA requirements. Education High School Diploma or GED. Minimum Qualifications * Ability to serve as a mature and competent receptionist. * Ability to display skill and tact in greeting patients. * Ability to plan and organize. * 2+ years of experience in a fast paced office environment. Technical Skills Computer Skills- Microsoft Office, Keyboard (We utilized electronic dental records and digital x-rays). SOCIAL SERVICES/SPECIAL PROGRAMS$28k-35k yearly est. 3d agoPatient Access Representative Dermatology Fairlawn/Brunswick
Uhhospitals
Patient service representative job in Brunswick, OH
Patient Access Representative Dermatology Fairlawn/Brunswick - (25000BGL) Description A Brief OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience. What You Will DoChecking patients in and/or out for medical visits Answering the phone to address patient inquiries and scheduling appointments. Assists patients with enrolling and utilizing MyChart. Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration Communicating information and important details to other medical care team May contact insurance companies regarding coverage, preapprovals, billing and other issues Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances. Assist with completion of various types of paperwork and forms. Effectively work EPIC workques, worklist and inbasket messages. Schedules referrals and follow-up visits. Accurate and timely scanning of documents into EPICAdditional ResponsibilitiesFunctions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency. Actively participates in UH emergency preparedness. Maintains a clean and organized work area. Will be cross-trained to perform other duties as assigned. May be scheduled to work at off-sites. Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications EducationHigh School Equivalent / GED (Required) Associate's Degree or progress towards degree (Preferred) Medical Terminology (Preferred) Work Experience1+ years Customer Service (Required) 1+ years Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Required proficiency) Physical DemandsStanding Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements10% Primary Location: United States-Ohio-FairlawnOther Locations: United States-Ohio-BrunswickWork Locations: 2820 West Market Street 2820 West Market Street Fairlawn 44333Job: Administrative SupportOrganization: Specialty_Care_UHMSOSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: ProfessionalTravel: Yes, 10 % of the TimeRemote Work: NoJob Posting: Nov 5, 2025, 2:46:30 PM$29k-37k yearly est. Auto-Apply 17h agoMedical Scheduler
Associates In Medical Imaging
Patient service representative job in Cleveland, OH
HERE WE GROW AGAIN! Join our effective healthcare team dedicated to excellence in patient care and cutting-edge medical imaging. We pride ourselves on fostering a supportive and innovative work environment. Apply today to make a positive impact in healthcare! Join our team today! Two years of experience in patient registration, appointment scheduling, insurance processing Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. Enter and maintain confidential patient information Ability to handle multi tasks in a fast pace environment · Scheduling/Patient Registration background · Knowledge of medical terminology · Strong customer service background Obtain patient information at the time of scheduling and assist in filling out forms, relevant documents and case histories Obtain and log insurance information Organize and maintain confidential medical files and records Fill and distribute daily schedules for staff Manage the front desk operations Order supplies and maintain inventory Since the job description of a medical scheduler is wide, they are expected to perform a lot of additional tasks.$28k-32k yearly est. 44d agoPatient Care Coordinator
Sonrava
Patient service representative job in Brunswick, OH
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. Responsibilities Responsibilities Greet and welcome patients in a timely, professional and engaging manner Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options Contact patients to follow up on visits and to build lasting patient relationsships Ensure compliance with health, privacy, and safety regulations Travel as needed for training and to perform job functions Benefits for FT Employees Healthcare Benefits (Medical, Dental, Vision) Paid time Off 401(k) Employee Assistance Program Qualifications Qualifications Minimum of high school diploma or equivalent required 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting Experience with dental practice management software such as Denticon/Dentrix preferred Excellent communication skills to interact with patients, office staff, and third party stakeholders Attention to detail in maintaining patient records and managing financial transactions Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.$22k-38k yearly est. Auto-Apply 45d agoPatient Care Coordinator
Integrity Foot and Ankle Associates
Patient service representative job in Avon, OH
At Integrity Foot & Ankle, we are more than just a podiatry practice; we are a growing team dedicated to providing exceptional care to our patients. As we continue to expand, we are looking for a friendly and detail-oriented Medical Receptionist to be the welcoming face of our practice. If you have 2 years of experience with EPIC or EMR and 3 years of experience as a medical receptionist, we want to hear from you! Join us and be a vital part of the Integrity Family, where we value both professional excellence and compassionate care. Key Responsibilities: Patient Interaction: Greet patients and visitors in a professional and friendly manner, both in-person and over the phone. Appointment Scheduling: Answer phone calls and schedule appointments, ensuring optimal patient flow. Administrative Tasks: Verify patient insurance and demographic information, collect co-pays and balances, maintain accurate patient records, and ensure confidentiality. Communication: Communicate with medical staff to ensure efficient patient flow and complete administrative tasks. Office Support: Maintain the cleanliness of the office, including end-of-day vacuuming, mopping, and disinfecting all surfaces. Clean and prepare rooms between patients. Insurance and Patient Care: Perform insurance verification, complete patient intake forms, assist providers as needed with patient care, and ensure appropriate equipment is set up for procedures/exams. Patient Rooming: Room patients, restock supplies in exam rooms, cast patients for diabetic shoes using foam box impressions, scan patients feet for custom orthotics and measure patients' feet for accurate custom shoe or orthotic orders. Requirements: A minimum of 3-5 years as a medical receptionist. (Applicants who do not meet this criteria will no move forward to the interview stage) 1-2 years of experience with Electronic Medical Records; experience with EPIC preferred Excellent communication and customer service skills Knowledge of medical terminology and insurance verification, insurance billing code knowledge is a plus Strong organizational and multitasking skills with the ability to work in a fast pace environment Proficiency in computer and data entry skills Ability to work independently and as part of a team Ability to lift up to 25 lbs Must be willing to work in all our locations High School Diploma or equivilant$22k-38k yearly est. 21d agoPatient Care Coordinator
Sonrava Health
Patient service representative job in Fairlawn, OH
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. Responsibilities Responsibilities * Greet and welcome patients in a timely, professional and engaging manner * Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff * Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options * Contact patients to follow up on visits and to build lasting patient relationsships * Ensure compliance with health, privacy, and safety regulations * Travel as needed for training and to perform job functions Benefits for FT Employees * Healthcare Benefits (Medical, Dental, Vision) * Paid time Off * 401(k) * Employee Assistance Program Qualifications Qualifications * Minimum of high school diploma or equivalent required * 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting * Experience with dental practice management software such as Denticon/Dentrix preferred * Excellent communication skills to interact with patients, office staff, and third party stakeholders * Attention to detail in maintaining patient records and managing financial transactions Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.$22k-38k yearly est. Auto-Apply 53d agoPatient Care Coordinator
Dasco Home Medical Equipment
Patient service representative job in Brecksville, OH
Requirements REQUIRED EDUCATION AND/OR EXPERIENCE: High School diploma or GED equivalent. PREFERRED EDUCATION AND/OR EXPERIENCE: Associate's degree in related field. Six months' experience in healthcare/medical/insurance/DME customer service role ADDITIONAL QUALIFICATIONS: None. COMPETENCIES: Communication proficiency Compliance Customer service / client focus Results driven Stress management POSITION TYPE/EXPECTED HOURS OF WORK: The Patient Care Coordinator position is full-time, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. SUPERVISORY RESPONSIBILITY: This position has no supervisory role. WORK ENVIRONMENT: This job operates primarily in a home or professional office environment but also spends some time in a warehouse setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May utilize home medical equipment when demonstrating to patients. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus. TRAVEL: Travel is not a daily requirement for this position but may be needed for occasional local deliveries. Overnight travel may be required for continuing education and meetings at the corporate office. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO #ind100$19k-32k yearly est. 24d agoInsurance Verification Specialist
Community Support Services, Inc.
Patient service representative job in Akron, OH
The Opportunity: We are seeking to hire an Insurance Verification Specialist to join our Finance Team. This individual is responsible for the verification of insurance eligibility, completing financial updates, registering new clients, obtaining appropriate releases and forms, and working as a liaison between finance, medical staff, and the lab. What You'll Do: * Confirm all client information is current, complete, and accurate. Verify insurance via various payer portals. Update Credible and/or GOSH with any new verified information. * Work closely with Case Managers and Receptionists to ensure required documentation is obtained in a timely manner. * Complete financial interviews annually for each client. Obtain all relevant demographic and financial information for the client's record, including copies of their insurance card, income verification, and photo ID. * Notify Client Eligibility Specialist with any change in insurance coverage for ACT clients or if a client has moved out of the county. * Work as a liaison between the Finance Team, medical staff, and the lab regarding insurance eligibility questions and issues. * Register and schedule new clients. * Collect co-pays, deductibles, and payments from clients as necessary. * Attend training related to payers, processes, and eligibility. * This position is full-time (40 hours a week) working normal business hours. About Us: For 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area. What We're Looking For: * High school diploma or equivalent required. * Two years of experience with insurance verification strongly preferred. * Knowledge of insurance verification, with an understanding of Medicaid and Medicare. * A deeply held belief in CSS's recovery-centered mission. * Ability to communicate in-person and over the phone with clients who have severe and persistent mental illness. * Ability to multi-task efficiently and effectively. * Excellent organizational, attention to detail and communication skills. * Proficiency in Microsoft Outlook. * Skill in managing time and meeting deadlines. What We Offer: * Working within in a mission-driven, highly engaged environment * A supportive, professional workplace with excellent resources * Engaging, autonomous atmosphere * Professional Development Assistance and Education Assistance Program * Program-Site Eligibility for the Public Student Loan Forgiveness Program * 401(k) with 5% employer contribution * 10 paid holidays and 15+ days of PTO annually * Health, Dental, and Vision insurance * Subsidized membership to local YMCA branches * Life insurance and short- and long-term disability$29k-33k yearly est. 18d agoPatient Care Coordinator
AEG Vision
Patient service representative job in Mentor, OH
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.$45k-57k yearly est. 19d agoPATIENT ACCESS SPECIALIST(FT/PT)
Neon Health
Patient service representative job in Cleveland, OH
Under the supervision of the Business Office Supervisor, the Patient$29k-37k yearly est. 3d agoPatient Access Specialist
Northeast Ohio Neighborhood
Patient service representative job in Cleveland, OH
Please Note!!! Although you are submitting an employment application and resume for this job on Indeed or Zip Recruiter, you will still need to put in an employment application and resume at NEON. Please visit our website at **************************************************** General Duties: Under the supervision of the Business Office Supervisor, the Patient Access Specialist is responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services, including; patient reception, service area reception, appointments, registration, collection of payments, service charges, telephone contacts, medical records, and referrals. The Patient Access Specialist provides administrative support to the health center. The Patient Access Specialist does not advise professional personnel, patients or any persons regarding medical issues. The Patient Access Specialist will apply well-developed customer service skills and be able to prioritize and manage individual assignments for the overall improvement of the registration process. Education: High School Graduate or equivalent; Successful completion of advanced training when available. Minimum Qualifications: 2 years of patient registration or related experience. Demonstrated knowledge and understanding of insurance plans/benefits and the verification processes. Must be able to identify and categorize each patient's age-specific grouping of needs such as, infant, adolescent, or geriatric patients. Working knowledge of HIPAA guidelines and Release of Information laws. Working knowledge of medical terminology. Ability to work as a team with technical professionals, management and medical professionals. Ability to work effectively independently and effectively solve problems. Full-Time Work Schedule Hours Day Shift: 8:30 A.M. to 5:30 P.M. Afternoon/Evening/Weekend/Holiday/ Work Schedule Hours Monday-Thursday: 12:00 P.M.-9:00 P.M.Friday: 5:00 P.M. to 9:00 P.M.Saturday: 9:00 A.M. to 3:00 P.M. Holidays: 2:00 P.M.-9:00 P.M. Part-Time Work Schedule Hours Monday: 5:00 P.M. to 9:00 P.M.Saturday: 9:00 A.M. to 3:00 P.M.Holidays: 2:00 P.M. to 9:00 P.M.$32k-37k yearly est. Auto-Apply 60d+ agoPatient Care Coordinator
Sonrava
Patient service representative job in Fairlawn, OH
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. Responsibilities Responsibilities Greet and welcome patients in a timely, professional and engaging manner Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options Contact patients to follow up on visits and to build lasting patient relationsships Ensure compliance with health, privacy, and safety regulations Travel as needed for training and to perform job functions Benefits for FT Employees Healthcare Benefits (Medical, Dental, Vision) Paid time Off 401(k) Employee Assistance Program Qualifications Qualifications Minimum of high school diploma or equivalent required 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting Experience with dental practice management software such as Denticon/Dentrix preferred Excellent communication skills to interact with patients, office staff, and third party stakeholders Attention to detail in maintaining patient records and managing financial transactions Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.$22k-38k yearly est. Auto-Apply 53d agoPatient Access Representative Geauga Family Physicians Chardon
Uhhospitals
Patient service representative job in Chardon, OH
Patient Access Representative Geauga Family Physicians Chardon - (25000CUD) Description A Brief OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience. What You Will DoChecking patients in and/or out for medical visits Answering the phone to address patient inquiries and scheduling appointments. Assists patients with enrolling and utilizing MyChart. Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration Communicating information and important details to other medical care team May contact insurance companies regarding coverage, preapprovals, billing and other issues Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances. Assist with completion of various types of paperwork and forms. Effectively work EPIC workques, worklist and inbasket messages. Schedules referrals and follow-up visits. Accurate and timely scanning of documents into EPICAdditional ResponsibilitiesFunctions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency. Actively participates in UH emergency preparedness. Maintains a clean and organized work area. Will be cross-trained to perform other duties as assigned. May be scheduled to work at off-sites. Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications EducationHigh School Equivalent / GED (Required) Associate's Degree or progress towards degree (Preferred) Medical Terminology (Preferred) Work Experience1+ years Customer Service (Required) 1+ years Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Required proficiency) Physical DemandsStanding Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements10% Primary Location: United States-Ohio-ChardonWork Locations: 13221 Ravenna Road 13221 Ravenna Road Chardon 44024Job: Administrative SupportOrganization: Primary_Care_UHMSOSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: Entry LevelTravel: Yes, 10 % of the TimeRemote Work: NoJob Posting: Dec 29, 2025, 3:27:48 PM$29k-37k yearly est. Auto-Apply 17h agoPatient Access Representative. Portage HHVI
Uhhospitals
Patient service representative job in Ravenna, OH
Patient Access Representative. Portage HHVI - (25000BUL) Description A Brief OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience. What You Will DoChecking patients in and/or out for medical visits Answering the phone to address patient inquiries and scheduling appointments. Assists patients with enrolling and utilizing MyChart. Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration Communicating information and important details to other medical care team May contact insurance companies regarding coverage, preapprovals, billing and other issues Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances. Assist with completion of various types of paperwork and forms. Effectively work EPIC workques, worklist and inbasket messages. Schedules referrals and follow-up visits. Accurate and timely scanning of documents into EPICAdditional ResponsibilitiesFunctions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency. Actively participates in UH emergency preparedness. Maintains a clean and organized work area. Will be cross-trained to perform other duties as assigned. May be scheduled to work at off-sites. Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications EducationHigh School Equivalent / GED (Required) Associate's Degree or progress towards degree (Preferred) Medical Terminology (Preferred) Work Experience1+ years Customer Service (Required) 1+ years Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Required proficiency) Physical DemandsStanding Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements10% Primary Location: United States-Ohio-RavennaWork Locations: 6847 N Chestnut St 6847 N Chestnut St Ravenna 44266Job: Administrative SupportOrganization: Portage_Medical_CenterSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: Entry LevelTravel: NoRemote Work: NoJob Posting: Dec 31, 2025, 7:28:28 PM$29k-37k yearly est. Auto-Apply 17h ago
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Learn more about patient service representative jobs
How much does a patient service representative earn in East Cleveland, OH?
The average patient service representative in East Cleveland, OH earns between $26,000 and $37,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in East Cleveland, OH
$31,000
What are the biggest employers of Patient Service Representatives in East Cleveland, OH?
The biggest employers of Patient Service Representatives in East Cleveland, OH are:
- The Advent School
- Signature Health
- Cleveland Clinic
- WellStreet
- University Hospitals
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