Rail operations controller vs service dispatcher

The differences between rail operations controllers and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a rail operations controller and a service dispatcher. Additionally, a rail operations controller has an average salary of $34,907, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a rail operations controller include direct supervision, customer service and . The most important skills for a service dispatcher are HVAC, data entry, and phone calls.

Rail operations controller vs service dispatcher overview

	Rail Operations Controller	Service Dispatcher
Yearly salary	$34,907	$33,663
Hourly rate	$16.78	$16.18
Growth rate	4%	-4%
Number of jobs	73,688	74,936
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	High School Diploma, 30%
Average age	43	43
Years of experience	2	2

Rail operations controller vs service dispatcher salary

Rail operations controllers and service dispatchers have different pay scales, as shown below.

	Rail Operations Controller	Service Dispatcher
Average salary	$34,907	$33,663
Salary range	Between $23,000 And $52,000	Between $26,000 And $42,000
Highest paying City	-	Kent, WA
Highest paying state	-	Washington
Best paying company	-	Basin Electric Power Cooperative
Best paying industry	-	Government

Differences between rail operations controller and service dispatcher education

There are a few differences between a rail operations controller and a service dispatcher in terms of educational background:

	Rail Operations Controller	Service Dispatcher
Most common degree	Bachelor's Degree, 56%	High School Diploma, 30%
Most common major	Business	Business
Most common college	-	-

Rail operations controller vs service dispatcher demographics

Here are the differences between rail operations controllers' and service dispatchers' demographics:

	Rail Operations Controller	Service Dispatcher
Average age	43	43
Gender ratio	Male, 77.8% Female, 22.2%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between rail operations controller and service dispatcher duties and responsibilities

Rail operations controller example responsibilities.

Manage SharePoint database and spreadsheet for coverage opinion bills.
Reconcile and analyze a multitude of reports in updating revenue-reporting process within Salesforce in order to implement an accurate billing process.
Help support project development by creating documents, spreadsheets, PowerPoint presentations, and informational packets about Wisconsin educational opportunities.

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Rail operations controller vs service dispatcher skills

Common rail operations controller skills

Direct Supervision, 59%
Customer Service, 41%

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

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Rail Operations Controller
Rail Operations Controller vs Service Dispatcher

Updated January 8, 2025

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