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The differences between remote services technicians and technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a remote services technician, becoming a technician takes usually requires 1-2 years. Additionally, a remote services technician has an average salary of $48,302, which is higher than the $38,045 average annual salary of a technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a technician are patients, customer service, and patient care.
| Remote Services Technician | Technician | |
| Yearly salary | $48,302 | $38,045 |
| Hourly rate | $23.22 | $18.29 |
| Growth rate | 8% | 1% |
| Number of jobs | 151,086 | 596,842 |
| Job satisfaction | - | 2 |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 32% |
| Average age | 44 | 40 |
| Years of experience | 12 | 2 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.
Remote services technicians and technicians have different pay scales, as shown below.
| Remote Services Technician | Technician | |
| Average salary | $48,302 | $38,045 |
| Salary range | Between $29,000 And $78,000 | Between $24,000 And $58,000 |
| Highest paying City | - | San Jose, CA |
| Highest paying state | - | Hawaii |
| Best paying company | - | Microsoft |
| Best paying industry | - | Telecommunication |
There are a few differences between a remote services technician and a technician in terms of educational background:
| Remote Services Technician | Technician | |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 32% |
| Most common major | Computer Science | Business |
| Most common college | - | - |
Here are the differences between remote services technicians' and technicians' demographics:
| Remote Services Technician | Technician | |
| Average age | 44 | 40 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 75.2% Female, 24.8% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 9.4% Unknown, 4.2% Hispanic or Latino, 19.4% Asian, 4.9% White, 61.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 1% | 2% |