Remote support technician jobs in Firestone, CO - 1,210 jobs
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Desktop Support Engineer II
Remax 4.2
Remote support technician job in Denver, CO
The RE/MAX, LLC Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II to support, configure, and administer critical systems and applications for our staff. The role will require you to maintain, establish, and promote excellent working relationships between your team, customers, and management. Responsibilities include reviewing, prioritizing, and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards, process automation, and performance analysis.
Essential Duties:
Deliver advanced and professional technical troubleshooting and problem-solving solutions for corporate customers
Troubleshoot, resolve, and document end-user help requests for desktops, laptops, and printers
Responsible for anti-virus software management, threat assessment, and remediation
Implement and administer security audits and vulnerability scanning
Configure and manage user accounts in Active Directory and Exchange
Test, plan, and deploy software and OS updates
Build and perform system images and application packages for mac OS and Windows systems
Design, engineer, and deploy new workstation solutions and enhancements
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improvements
Create and maintain documentation as it relates to workstation architecture
Update requests in the ticket system to include customer contact information, work logs, and knowledge base
Research software and system products
Other duties and projects as assigned
Qualifications and Skills:
3+ years of relevant work experience in a Tier 2 desktop support role
3+ years of advanced End-User Device Management and Troubleshooting
3+ years of experience in managing mac OS
3+ years of experience in managing Windows OS
3+ years of JAMF experience
Experience troubleshooting standard hardware issues and running diagnostics
Experience installing, troubleshooting, and maintaining peripherals
Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
Proven experience with workstation system planning, security principles, and general software management best practices
Proven experience in overseeing the design, development, and implementation of computing systems, applications, and related products
Develop and improve processes for repeatable implementation, customizations, and/or maintenance around hardware maintenance
Ability to prioritize and execute tasks in a high-pressure environment
Solid project management skills
Excellent written, oral, and interpersonal communication skills
Experience working in a team-oriented, collaborative environment
ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred
Why Join RE/MAX?
As a leader in the real estate industry, RE/MAX is committed to delivering exceptional experiences for its agents, franchisees, and customers. As a Customer Experience Analyst, you will have the opportunity to make a tangible impact by driving improvements that elevate the RE/MAX brand. Join a team of passionate professionals dedicated to innovation, collaboration, and success.
This position is ideal for someone who loves analyzing data, solving problems, and making a meaningful difference in how customers experience a brand. Be a part of a team that is redefining excellence in the real estate industry!
Hire Range/Rate:
$71,250 - $82,500
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Annual bonus/merit opportunity
Educational Assistance
Mental Health support program
M.O.R.E. Events offered in-person and virtually
Mentorship program
Employee Resource Groups
Community Engagement
Diversity, Equity, and Inclusion
Parenting
Remote
Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: January 17, 2026
$71.3k-82.5k yearly 4d ago
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Specialist - SHES Systems (Centennial, CO)
Orica 4.8
Remote support technician job in Englewood, CO
At Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. From the production and supply of explosives, blasting systems, mining chemicals and geotechnical monitoring to our cutting-edge digital solutions and comprehensive range of services, we sustainably mobilize the earth's resources.
It's an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.
Orica has been recognized as one of the top companies for women to work for in the transportation industry by the Women in Trucking Association (WIT) in 2023, 2024 and 2025.
Orica does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Orica Immigration Sponsorship (e.g., H1-B, TN, STEM OPT, etc.) now or in the future.
About the role - Specialist - SHES Systems (35730)
The Specialist - SHES Systems role supports the development, implementation and embedment of the SHES Global strategy within the Business in alignment with the Group Mandate, Standards and Procedures; Contributes to the SHES Strategy and planning process and SHES budget consolidation annually, Contributes to Global SHES initiatives as required.
What you will be doing
In the Global context:
Align all behaviours with Orica's Charter Values, Purpose and Strategy.
Contributes to the annual SHES strategy and planning process.
Drive the development of global standardised and simplified SHES management system procedures and tools.
Oversee the SHES assurance program to support visibility of compliance against the SHES Standards.
Drive the development and implementation of SHES programs including major hazard management across Orica.
Drive SHES programs that improve behavioural safety compliance.
Engage and consult with key stakeholders across Orica.
Build capability to support implementation and embedding SHES management systems and programs across Orica.
Identify and implement SHES continuous improvement programs to address SHES assurance findings.
In the Regional Context:
Align all behaviours with Orica's Charter Values, Purpose and Strategy.
Contribute to the annual regional improvement plan.
Provide SME support to SHES Specialists and Operational Leaders.
Develop pathways and implementation plans for Orica Group Standards and Procedures and work with the SHES Specialists and Operational Leaders on effective rollout.
Contribute to the design and development of Group SHES systems, procedures or programs.
Oversee the SHES assurance program for the Regional Business to support visibility of compliance against the SHES Standards.
Drive the development and implementation of SHES programs including Major Hazard Management across the Regional Business.
Drive SHES programs that improve behavioural safety compliance.
Engage and consult with key stakeholders across the Regional Business.
Build capability to support implementation and embedment of SHES management systems and programs across the Regional Business.
Identify and implement SHES continuous improvement programs to address SHES assurance findings.
Any other activities deemed appropriate by Group or the Region
What you will bring
Tertiary qualification in related discipline.
Demonstrated experience working in a similar role for 3 to 5 years.
Technical expertise regarding SHES process design, development, management and improvement.
Ability to present complex information in an understandable and compelling manner.
Facilitation skills to manage key stakeholders across the region.
Proficient in MS Office Suite, Power BI
Adept at queries and report writing
Trilingual is preferred - English mandatory, French and/or Spanish, preferred.
Role dimensions
Location
This role follows a hybrid schedule, requiring three days per week onsite at our Centennial, Colorado office.
Metrics
Achievement of annual performance goals.
Achievement of SLA targets within Service Now.
Delivery of reporting requirements IFOT.
Effective contribution to related projects and processes as required.
How you shape and influence others
Demonstrates courage, resilience and flexibility
Strong reputation for integrity, ethics, personal values and solid character
Strong stakeholder management, interpersonal & communication skills
Self-aware and open to feedback
Work effectively across business unit
High level decision making ability
Able to manage multiple tasks within deadlines and work independently
What we offer
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.
Compensation Range
Compensation range: $78,675 to $104,000/year
Eligible for annual short-term incentive plan
(Salary to be determined by the applicant's experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
Benefits (Full Time Employees)
Medical/Prescription Drug - Three (3) plans to choose from
Dental - Two (2) plans to choose from
Vision - Two (2) plans to choose from
Health Savings Account
Flexible Spending Accounts
Basic Employee Life and Accidental Death & Dismemberment Insurance
Voluntary Employee/Dependent Life and Accidental Death & Dismemberment Insurance
Company provided Short-Term and Long-Term Disability
Company provided Employee Assistance Program
Voluntary Hospital Indemnity, Critical Illness & Accident Plans
Voluntary Identity Theft Protection
Voluntary Legal Plan
401(k) + Company Match
Company provided Maternity Leave
Company provided Bonding Leave
Accrued Paid Time Off
Paid Sick & Safe Time
Nine (9) Scheduled Holidays + Two (2) Floating Holidays
How and When to Apply
If interested in this role, please apply at to Job Requisition 35730
Application Deadline: January 30, 2026
We respect and value all
Orica is an Equal Opportunity Employer and we are a Drug-free workplace.
Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.
We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica. Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process. All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made. Please also be advised that Orica will never request payment or require candidates to deposit a check during the recruitment and onboarding processes.
$78.7k-104k yearly 1d ago
Field Tech - Power Systems Tech I, II, III, or IV
Resa Power 4.0
Remote support technician job in Denver, CO
Field Tech- Power Systems Technicians or NETA Technicians are expected to perform service, test and maintain various types of power transmission and distribution equipment.
Duties and Responsibilities:
Inspect, test, troubleshoot, perform start-up and collect data of low, medium and/ or high voltage (to 500kV) electrical systems.
Low, Medium and/ or High voltage switchgear and circuit breaker testing
Perform inspection, maintenance, testing and repair of transformers, circuit breakers and all related equipment - 45 KVA to 130 MVA, dry type and/ or oil filled.
Perform maintenance, testing, reconditioning and repair on circuit breakers - low voltage 480 volt (molded case and air-magnetic) medium voltage up to 15 KV (air-magnetic and vacuum)
Experience filling and working with SF6 filled equipment and gas insulated switchgear, desired but not required.
Test and inspect low and medium voltage cable installations.
Experience operating high voltage test equipment including Doble Power Factor test sets.
Perform start-up, troubleshooting and repair services on controls and transfer schemes.
Rotate emergency on-call duty and if called respond to customer emergencies in a timely manner.
All work and decisions shall be conducted in strict compliance of all regulatory laws.
Other duties as assigned by manager.
Required Experience and Qualifications for a Field Tech/Power Systems Tech I:
High School diploma/GED and minimum 1 year of experience in a related field.
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech II:
High School diploma/GED and minimum 2 years of experience in a related field.
NETA Level II Certification.
Power Systems Tech II performs testing and service work while generally requiring direct supervision. The individual has sufficient knowledge and experience to be qualified for assuring the safety of him/herself. Safety knowledge includes an understanding of lockout/tagout procedures and requirements, arc-flash and shock hazard analyses, and other facets of hazardous electrical energy control procedures.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech III:
High School diploma/GED and minimum 5 years of experience in a related field.
NETA Level III Certification.
Power Systems Tech III performs testing and service work and can mentor, lead level I and level II Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech IV:
Associate degree in related field or equivalent experience and minimum 5 years of experience or 10 years of related experience.
NETA Level IV Certification.
Power Systems Tech IV performs testing and service work and can mentor, lead level I and level II and level III Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching. Position, as directed, supervises large projects and multiple crews and can work independently. Individual performs complex investigations, tests, and evaluations, and prepares written reports as needed.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Sr. Field Tech:
* High School diploma/GED or equivalent experience and 5 years of experience in a related field.
Knowledge of the National Electrical Code and various industry standards, such as NETA, OSHA, IEEE and NFPA.
Strong background and experience in most types of high voltage equipment through the 230 kV class.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program)
Complete projects consistently on budget and at a reasonable contribution.
Ability to complete on-site job reports.
Who we are!
RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!
Our Mission
Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.
Our Vision
To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
Core Cultural Competencies
We do it right
We pride ourselves on our integrity and expertise. We don't cut corners.
You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
You conduct yourself professionally, ethically, and honestly.
You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
You are on time and preplan time off.
You produce a quality product.
We are customer driven
Our number one concern is our customer and our long-term relationships with them prove our dedication.
You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
We focus on growth
We are dedicated to growing the company and our employees.
You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
You seek out new assignments and assume additional duties.
You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).
We solve problems
Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
You efficiently and thoroughly complete assignments.
You perform work assignments independently.
You propose new ideas and find better ways of doing things.
We get it done
We are efficient, reliable and no nonsense. We work hard, but we also play hard.
You follow through on commitments in a timely way.
You produce easily understandable and accurate reports that meet customer and/or Company expectations.
You actively listen. You seek advice and help as appropriate.
You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
We build strong relationships
Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
You collaborate to create the best solutions for each other and our customers.
You build strong relationships within the team, across RESA departments and locations and with customers and vendors.
Additional Information:
Job: Full-Time
Location: Denver, CO
Travel: Up to 20% travel.
Compensation: Pay range for a Field Tech/Power Systems Tech I to a level IV range from $25 to $65 (depending on skillset, certification, and experience) per hour and eligible for overtime. Daily meal and incidentals per diem available when traveling for overnight work.
Relocation: Relocation assistance is available for highly qualified candidates.
Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off.
Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.
Physical Demands: Lifting a maximum of 50 lbs. without assistance or use of a lifting aid, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.
RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
$32k-41k yearly est. 5d ago
IT Support Specialist 5 (Specialist 5, IT Support)
Redwire Space
Remote support technician job in Longmont, CO
Where dreams and reality collide and the output is, out of this world. At Redwire Space, we are a team of dreamers and doers. Where the impossible becomes possible, and every day is an opportunity to learn and get one step closer to knowing the unknown. Join us on our mission to expand humanity's presence in space.
Summary
Redwire Space Solutions, LLC has a current opportunity for an IT Support Specialist, level 5 role as a part of the IT Service Team located at our facility in Longmont, CO. In this role you will be primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems.
Responsibilities
Serve as the Serve as the first point of contact for internal staff seeking technical assistance
Respond to events / problems and record their resolution in help desk ticketing software
Basic administration of a hybrid environment with both Active Directory and Azure AD resources
Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment
Assist in imaging, creating new hire accounts, and Termination processes
Communicate clearly with customers and provide regular updates, status and information
Perform limited maintenance on servers and critical laboratory and testing systems
Pass on any feedback or suggestions by users or management to the appropriate team
Determine process improvements, best practices, and develop new processes
Typical Week: 85% escalated desktop/app support, 10% Windows server/network support, and 5% admin/meetings.
Ideal Experience
Bachelor's degree, with a minimum of two or more years' experience in IT or similar role in a Managed Services Provider environment. Willing to consider relevant work experience in lieu of degree
Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration or certification
Experienced in desktop operating systems such as Windows 10, 11, mac OS, and Linux
Experienced configuring, supporting, troubleshooting and administering Windows workstations
Experienced troubleshooting hardware and software issues through remote control software
Support a hybrid environment with both Active Directory and Office365 resources
Must have current CompTIA Security+ certification, or willing to obtain within 90 days of employment
Some travel may be required
Desired Skills
Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight,
with a focus on customer service
Excellent communication, collaboration, and problem-solving skills
Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations
Experience with iOS and Android mobile operating systems
CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus
Experienced with Microsoft Teams architecture, features, and functionalities
Solid understanding of computer systems, mobile devices, and other tech products
Motivation and drive to develop yourself personally and professionally
Identify and suggest possible improvements on procedures
Ability to obtain a US Government Security Clearance
Pay Range
$36/hr.- $49/hr.
Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence.
Don't meet every single requirement above? No worries. We want people who can grow, collaborate and build a stronger team. We strive to build a diverse and inclusive culture, so if you're excited about this job posting, we encourage you to apply. You may be just the right candidate for this or other roles.
Redwire is an Equal Opportunity Employer; employment with Redwire is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here
$36-49 hourly 3d ago
Technical & Aggregation Support Specialist
Empower Retirement 4.3
Remote support technician job in Greenwood Village, CO
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As a Technical & Aggregation Support Specialist, you will resolve complex technical issues for clients, advisors, and internal support teams in a fastpaced, technologydriven environment. You will partner closely with engineering teams and thirdparty providers to diagnose issues, improve product functionality, and deliver exceptional customer experiences. This role requires strong technical skills, analytical thinking, and a customerfirst mindset.
What you will do
Resolve client, advisor, and internal support inquiries submitted through Zendesk
Partner with engineering teams and thirdparty aggregators to identify, escalate, and resolve technical issues
Analyze trends in client issues and serve as the voice of the customer to drive product improvements
Create and maintain Help Center articles and technical documentation for common issues
Recommend and support process and tooling improvements to enhance customer satisfaction
What you will bring
Bachelor's degree and at least 2 years of related experience, or equivalent work experience
Strong analytical and technical troubleshooting skills
Excellent written communication skills with ability to explain technical concepts clearly
Strong time management and organizational skills in a support environment
Customerfirst attitude with empathy and accountability for issue resolution
What will set you apart
Experience with Zendesk, JIRA, or similar support tools
Account Aggregation experience a plus
Experience providing technical support via phone, chat, and email
Ability to work crossfunctionally with engineering and product teams
Experience writing technical documentation or training support personnel
Working knowledge of SQL or similar data tools
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time - 16 hours per calendar year
Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range
$55,300.00 - $76,075.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer
*
Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
01-20-2026
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$55.3k-76.1k yearly 2d ago
IT Support Specialists - Tier 2
Teksystems 4.4
Remote support technician job in Denver, CO
Our customer is hiring an experienced, hands-on Tier 2 IT Support Analyst to join a collaborative IT team. This role acts as a second-level support resource, helps eliminate single points of failure, and grows into system administration responsibilities with a clear career path.
*Key Responsibilities*
* Second-level support: Serve as the intermediate escalation for service requests and incidents, ensuring continuity and no single point of failure.
* Ticket management: Own and triage a rotating smart queue; handle email-driven tickets (approx. 150 tickets/week across a 6-person team).
* End-user device support: Troubleshoot and repair Microsoft and Dell hardware; perform standard device provisioning and imaging tasks.
* Meeting room and infrastructure checks: Perform routine checks and maintenance of meeting rooms and shared IT infrastructure.
* On-site visits: Travel for full-week site visits to AZ, NM, NV on a monthly or bi-monthly rotation.
* Team gatherings: Travel to Canada for periodic team meetings (valid passport required).
* Process and tool use: Work within an ITIL environment and use the ticketing system (Freshservice).
* Career growth: Take on system administration tasks over time; demonstrate hunger to learn and progress toward sysadmin responsibilities.
* Customer service: Deliver first-class support to high-expectation users (internal consultants)
*Skills*
Windows 10/11, O365, azure, Intune, SharePoint, Exchange
*Top Skills Details*
Windows,O365,azure,intune,sharepoint,exchange
*Additional Skills & Qualifications*
* Experience: Minimum 5 years in IT support or related roles.
* Microsoft fundamentals: Strong basics in SharePoint, Exchange Online, and Microsoft 365 services.
* Networking: Solid network fundamentals and troubleshooting skills.
* ITIL experience: Comfortable working in an ITIL-based support model.
* Hands-on background: Broad, practical experience across technologies-experience in smaller-company environments is a plus.
* Ticketing systems: Experience with Freshservice or similar ITSM tools.
* Basic tasks: Able to install and configure printers and other common peripherals.
* Communication: Excellent verbal and written communication; strong user-facing interpersonal skills.
* Professionalism: Consistently professional appearance and demeanor.
* Leadership: Demonstrated leadership qualities or potential is a plus.
* Passport: Valid passport required for travel to Canada.
*Technical Stack:*
* Endpoint management: Intune- Device enrollment and Autopilot - enrolling Windows, iOS, Android devices; configuring Windows Autopilot profiles and provisioning flows; validating enrollment failures and remediation steps.
* Collaboration and content: SharePoint; Microsoft 365 suite including Teams
* Messaging: Exchange Online
* Cloud: Azure experience preferred, especially VM management
* Licensing: License server administration familiarity preferred
* Hardware vendors: Microsoft and Dell hardware support; experience working with CDW or similar vendors
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract to Hire position based out of Denver, CO.
*Pay and Benefits*The pay range for this position is $25.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Denver,CO.
*Application Deadline*This position is anticipated to close on Jan 26, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$25-34 hourly 21h ago
Systems Application Support - Entry Level
Visa 4.5
Remote support technician job in Highlands Ranch, CO
Visa does not support immigration for this role
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
We are seeking a dedicated and highly motivated Senior Support Role (Entry Level)team member to support our 24O7 operational environment. The ideal candidate will have a developing understanding of systems, networks, and applications, and will be responsible for monitoring, triaging, and coordinating support activities to ensure optimal service performance. This role is part of a shift-based operations team and plays a key part in maintaining Visa's high availability standards.
Work Schedule Requirements: This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. Weekend and Holidays will be required.
Shift Work: 12-hour shifts (6:00am - 6:30pm)
Week 1: Monday, Tuesday, Friday, Saturday and Sunday
Week 2: Wednesday and Thursday
Responsibilities
1. Technical Proficiency
Monitor and maintain systems, applications, and infrastructure components within a production environment.
Use monitoring tools and ticketing systems to detect, track, and respond to alerts or incidents.
Follow documented procedures to troubleshoot issues and escalate when necessary.
Maintain accurate and high-quality documentation for incidents, tasks, and operational workflows.
2. Analytical Skills
Review and interpret logs, alerts, and monitoring data to identify abnormalities or early indicators of potential issues.
Apply logical and structured analysis to determine root causes or next steps.
Maintain strong attention to detail when tracking multiple operational tasks or system behaviors.
3. Problem-Solving Skills
Respond to incidents by diagnosing and resolving issues or coordinating with internal support groups as required.
Prioritize tasks effectively during high-volume or high-pressure periods.
Participate in incident, problem, and change management activities in alignment with operational standards.
Balance multiple issues at once while maintaining accuracy and service levels.
4. ITIL Knowledge
Understand and follow ITIL-aligned processes, including Incident, Problem, and Change Management.
Support the execution of operational tasks in accordance with service quality and SLA requirements.
Partner with cross-functional teams to ensure seamless service delivery across the IT service lifecycle.
5. Communication Skills
Communicate clearly and professionally with team members, internal stakeholders, and partner teams.
Document incidents, changes, and troubleshooting steps in a consistent and detailed manner.
Provide timely updates during active issues and escalate appropriately.
6. Time Management
Resolve or escalate incidents within defined SLAs and operational timelines.
Manage workload effectively during 12hour shift cycles and prioritize tasks based on business impact.
Specialization Support Lanes
Application Support Lane
Support application-specific workflows such as batch jobs, billing cycles, or transaction processing.
Monitor application health and coordinate fixes or enhancements with engineering teams.
Monitoring & Incident Response Lane
Lead or assist during major incidents by facilitating bridge calls and driving collaboration.
Correlate alerts across multiple platforms to identify root causes and expedite resolution.
Payments & Transaction Operations Lane
Monitor and support financial processing flows, settlement jobs, or batch operations.
Ensure timely completion of mission-critical payment processes.
Automation / Tools Lane
Support development or maintenance of scripts, automations, or dashboards to enhance operational efficiency.
Visa will accept applications for this role until at least January 20, 2026.
Qualifications
Basic Qualifications
High school diploma or equivalent
Preferred Qualifications:
Relevant experience in IT operations, service desk, or technical support preferred.
ITIL Foundation Certification preferred but not required.
Strong technical, analytical, problem-solving, and communication skills.
Ability to work in a structured 24O7 shift environment, including nights, weekends, and holidays.
Ability to learn and adapt quickly in a fast-paced operational environment.
Detail-oriented with strong organizational and documentation skills.
Basic knowledge of AI concepts and/or programming languages such as Python, Java, or SQL to support automation and data-driven solutions.
Additional Information
Work Hours:Varies upon the needs of the department.
Travel Requirements:This position requires travel5-10% of the time.
Mental/Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 55,100.00 to 82,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
$79k-105k yearly est. 1d ago
Microbiology Development and Technical Specialist (Onsite)
Tolmar 4.7
Remote support technician job in Fort Collins, CO
Core Hours: Monday - Friday, 8am-5pm
Purpose and Scope
The Microbiology Development and Technical Specialist is primarily responsible for performing development activities for the Microbiology Laboratory. Provides technical expertise for microbiological testing as well as for sterility and packaging issues and ensures department compliance with new microbiology and regulatory requirements. Performs microbiological activities in support of new product development.
Essential Duties & Responsibilities
Serve as Microbiological investigator providing technical expertise for raw materials, component, finished product, water bioburden, environmental monitoring, and endotoxin testing.
Provide position/risk assessment papers, as required.
Represent the Microbiology department and provide expertise when responding to governmental authorities and marketing partners during inspections.
Continually assess development systems and procedures in the laboratory to assure they comply with business directives, cGMPs, applicable cGLPs and current industry practices.
Investigate antimicrobial properties of new drugs and new products.
Provide expertise for sterilization, sterility, and packaging issues.
Assist with interpretations of bacterial and fungal identifications and keep personnel technologically informed of new microbiology and regulatory developments.
Develop methods for development projects and new products.
Maintain up-to-date knowledge with FDA regulations and applicable pharmacopeias in areas where product might be marketed.
Audit contract service suppliers.
Perform other duties as assigned.
Knowledge, Skills & Abilities
Knowledge of pharmaceutical, food and cosmetic, and clinical microbiology in order to interpret the impact and relative importance of microorganisms when they are isolated from raw materials, component, finished product, water bioburden, and environmental monitoring samples.
Demonstrated technical leadership when working on complex problems within a technical scope in which analysis of situations or data requires an in-depth evaluation of various factors.
Skill in problem solving.
Ability to manage multiple projects concurrently and under tight time constraints.
Ability to clearly communicate (verbal & written) and work well with employees at all levels.
Ability to be organized and self-directed.
Ability to function as a team member and independently.
Ability to use specialized computer software such as spreadsheets and graphing software.
Mechanical/electrical ability to effect minor instrument repairs is preferred.
Advanced skills in math-related processes, with an emphasis on statistics.
Ability to fluently and clearly write lab notebooks, reports, and regulatory submissions.
Core Values
The Microbiology Development and Technical Specialist is expected to operate within the framework of Tolmar's Core Values:
Consistently operate with the highest standards of ethics and compliance.
Take ownership of your actions, success and setbacks.
Respect each other and understand that honest collaboration is at the heart of our company success.
Go the extra mile to make things happen.
Be committed to all we do and the patients we serve.
Embrace change with enthusiasm.
Strive to learn about and understand the needs of customers and patients, and take action with great speed and efficiency no matter the task.
Education & Experience
Bachelor's degree in Microbiology or closely related field with 5 or more years of Pharmaceutical laboratory work experience required.
Master's in Microbiology or closely related field preferred, with 3 or more years of Pharmaceutical laboratory work experience required.
PhD in Microbiology or closely related field preferred, with 1 or more years of Pharmaceutical laboratory work experience required.
Experience with aseptic processing, and sterility testing preferred.
Working Conditions
Laboratory setting and office. Will be exposed to biohazard materials and pharmaceuticals.
May require occasional holiday, weekend and/or evening work.
Compensation and Benefits
Annual pay range $93,500 - $103,500 depending on experience
Bonus Eligible
Benefits information: careers/employee-benefits
Tolmar compensation programs are focused on equitable, fair pay practices including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidates qualifications and experience.
Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$93.5k-103.5k yearly 1d ago
Industrial Print Technical Specialist
Konica Minolta Business Solutions 3.8
Remote support technician job in Denver, CO
Konica Minolta currently has an exciting opportunity for an IP Technical Specialist!
Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.
We are looking for candidates in the following regions: Northern California; Denver, CO; and Chicago, IL.
Responsibilities
Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
Provide operator training and ongoing support
High degree of self-motivation to succeed and dedicated to self- improvement
Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Perform other projects and tasks assigned by Konica Minolta management
Qualifications
High school or equivalent
Extensive technical service support knowledge (3 year minimum)
Knowledge Skills and Abilities
Strong working knowledge of industry, Production Print hardware, services and solutions offerings
Proficiency in time management and organizational discipline
Networking and software knowledge is necessary
Ability to analyze, interpret and communicate technical data
Ability to prioritize and organize work independently, without direct supervision
Multi-tasking ability is a must
Willingness to travel up to 50%
Ability to work different shifts if necessary
Strong responsibility, self-motivated, able to work under high pressure
Excellent interpersonal, communication, presentation and listening skills
Industry certifications in color, project and/or networking
Prior offset press experience is a plus
About Us
About Konica Minolta
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
$45k-73k yearly est. 21h ago
Treasury Management Technical Service Specialist
Banktalent HQ
Remote support technician job in Denver, CO
Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.
With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.
The Treasury Management Technical Services team has an opportunity for a TM Technical Services Specialist.
What will your day look like? You will be:
Responsible for providing level 1 and 2 technical support and training for new clients or users on the multiple Treasury Management products including Treasury Internet Banking, Remote Deposit, Positive Pay, ACH, Receivables Online, E-Invoicing and Payments, Outsourced Disbursements and other products.
Training will include the introduction of the TM Knowledge Center to the users and may require resolution of hardware/software compatibility issues.
Providing exceptional customer service to Treasury Management clients by assisting with complex technical issues related to the installation and use of software for specific bank products.
Identify, investigate and propose solutions to technical issues.
Work toward a resolution to root causes to prevent recurring issues.
Responsible for cross-affiliate support of complex client enrollments as assigned and for coordinating file testing and transmission setups.
Stay abreast of technology upgrades and product enhancements.
Adhere to Bank policies and procedures.
May assist with special projects as required as well as take on other duties as assigned.
Qualifications:
Requires a High School diploma or equivalent and 1+ years of banking, treasury and cash management products/services, IT hardware, software, computer applications, networks or other directly related experience.
A combination of education and experience may meet job requirements.
Working knowledge of banking, treasury and cash management products, application software, networks, PCs, LAN's, terminals and telephones.
Good customer service, problem solving, analysis and communication skills, both verbal and written.
Ability to train clients on Treasury Management products and systems.
Ability to identify and resolve technical issues.
Must be detail oriented.
Good client relationship skills.
Salary Range (Depending on Location and Experience): $20- 29/h
Location and Schedule:
This position is full-time in office with variable schedule options. The available office locations are:
Denver, CO - 7222 E Layton Ave, Denver CO 80237
Houston, TX - 1801 Main Street, Houston TX 77002
Midvale, UT - 7860 S Bingham Junction Blvd, Midvale UT 84047
Apply now if you want to be part of a motivated and driven team and work with respected leaders. We need someone who is proactive, has a great attitude and wants to inspire others to achieve bank initiatives and drive loan growth.
$33k-64k yearly est. 3d ago
IT Support Specialist
Beumer Group 4.2
Remote support technician job in Denver, CO
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job Description
Your Mission
BEUMER Group is committed to providing our employees with an exceptional digital work environment that empowers innovation and productivity. As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our IT infrastructure while driving IT projects that enhance our technology landscape within North America. You will be responsible for network configuration, maintenance, and project management, helping us maintain our commitment to excellence in employee experience.
Responsibilities
Network Configuration and Maintenance:
Ensure network security, performance, and scalability.
Monitor network traffic, troubleshoot connectivity issues, and implement solutions.
Collaborate with global stakeholders to enforce network security policies and practices.
IT Project Management:
Lead IT projects that enhance the workplace experience from initiation to completion, ensuring value-generating benefits for the organization.
Define project scope, objectives, and schedules.
Support and Administration:
Provide technical support to end-users, resolving hardware and software issues promptly while communicating transparently and creating an excellent experience.
Advocate for the importance of information systems security and support the implementation of critical processes and security practices.
Onsite Support & Customer Partnership
Provide hands-on IT support at long-term project sites (e.g., airports), ensuring stable operations for project and customer teams.
Evaluate local needs, identify improvement opportunities, and translate them into clear recommendations and project plans.
Act as a trusted partner to customers, supporting continuous improvement and AI-driven initiatives that require IT expertise.
Annual compensation range: $85,000.00 - $95,000.00 annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
Qualifications
Requirements, Skills & Abilities
Bachelor's degree in Information Technology, Computer Science, or a related field
2-5 years of experience in network administration and IT project management
Strong service and employee-experience-oriented, energetic mindset paired with a drive for continuous improvement that creates value for employees and the company
Well-developed interpersonal and communication skills, with the ability to deliver exceptional results in a fast-paced, dynamic environment
Strong attention to detail, process development and project/organizational management
Highly organized in working, thinking and prioritizing
Ability to travel domestically and internationally, as required, up to 50% of the time
Additional Information
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees:
Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
$85k-95k yearly 13d ago
Computer Field Tech Position- Arvada/Denver CO
BC Tech Pro 4.2
Remote support technician job in Denver, CO
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Technical Support Analyst / Sharepoint Support Analyst
Collabera 4.5
Remote support technician job in Highlands Ranch, CO
We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.
Job Description
POSITION SUMMARY:
Under minimal supervision provides analysis and technical expertise in an existing or changing/emerging environment.
Performs a broad range of tasks which may include research, analysis, design, coding and testing, installation, maintenance, support, training, evaluation and selection, enhancement and implementation of SharePoint 2013 solutions.
ESSENTIAL DUTIES:
• SharePoint site design, enhancement and development
• Respond to and analyze business requirements, interact with users to refine requirements, design, develop, and test implementation
• SharePoint master pages, styles, layouts, themes, composed looks and search display templates
• SharePoint responsive designs and/or mobile device channels development
• SharePoint web services and web parts
• Conducts research and identifies problems and significantly improve, change or adapt existing methods and techniques in accordance with business needs.
• SharePoint 2010 and 2013 Enterprise
• Create new SharePoint Pages including data-driven web parts using SharePoint technologies.
• Convert business requirements into technical solutions using appropriate and applicable SharePoint technologies.
• Create custom forms and SharePoint workflows to guide end-users through complex business processes
• Help with end user training and has the ability to interact with internal customers to provide guidance with SharePoint related tasks.
• Document both business and technical requirements, workflows, and processes as communicated by management.
Qualifications
Required Experience:
• Bachelor's Degree in related field or equivalent experience
• 3 to 5 year experience in delivering SharePoint based solutions for the business using SharePoint standard functionalities and customization
• Experience developing web parts, best practices and feature deployment.
• Experience with form building and custom workflow development.
• Direct experience using SharePoint 2010 or later (2013 preferred).
• Expert in all out-of-the-box features in SharePoint 2010 and 2013.
• Manage existing and develop solutions with Office InfoPath Forms Services
• Requires in-depth knowledge of Systems Analysis and Design concepts and associated tools.
• Demonstrated ability to lead projects, including project management tool experience, leading project teams, and coordination with client personnel.
• Knowledge and use of relevant PC software applications and skills to use them effectively.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Solid analytical and problem solving skills
• Solid communication and presentation skills
• Highly organized individual, capable of handling multiple competing priorities and comfortable working with a team of systems administrators and business users
Additional Information
Candidate must be available for Onsite Interview in Highlands Ranch, CO
$66k-90k yearly est. 60d+ ago
Help desk technician with Identity management
360 It Professionals 3.6
Remote support technician job in Denver, CO
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
We are looking to fill a position for Help desk in Denver CO
Qualifications
Qualifications:
It is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.
Additional Information
In person interview is acceptable
$34k-58k yearly est. 16h ago
Help Desk Support Technician
Nuaxis Innovations 3.9
Remote support technician job in Fort Collins, CO
\# of openings **1** Salary Range (Min-Max) **49,875** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk SupportTechnician - ECOSphere** for a Full-Time position.
**Job Summary:**
+ Position OverviewProvides Tier 1 support for end users in a distributed PC/network environment. Supports hardware/software, connectivity, remote access, and basic application access issues; logs, tracks, resolves, and escalates incidents per service levels. **Key Responsibilities** - Respond to user support requests via phone, email, and direct customer contacts; provide courteous, solutions-oriented support.- Enter, manage, and document incidents in a ticketing system; ensure accurate categorization, notes, and closure confirmations.- Install and test PCs, printers, and peripherals; configure OS; load COTS and application software; perform upgrades and maintenance.- Troubleshoot hardware/software issues and coordinate repairs; perform diagnostics and restore normal operations.- Support Active Directory functions including password resets; support VPN, remote desktop/Bomgar, and network connectivity troubleshooting using command-line and standard tools.- Support MDM for mobile devices (iOS) and endpoint configuration as required.- Perform imaging tasks (including PXE boot imaging) and assist with system deployments and refresh cycles.- Perform manual antivirus scans after malicious incident notifications and follow documented response procedures.- Maintain relevant documentation and contribute to knowledge base articles to reduce repeat incidents.- Receive equipment deliveries, maintain inventory/records, assist with imaging systems, and prepare/track equipment shipments to customers.- Escalate unresolved issues to appropriate system engineers/administrators and communicate status to users per SLA. **Required Qualifications / Certification** - CompTIA A+ certification (or equivalent).- Proficiency resolving Tier 1 support issues via phone, email, remote desktop, and on-site support as required.- Working knowledge of Windows 10/11, Office 365, Adobe Acrobat DC; familiarity with Apple devices supported.- Experience with ticketing systems and customer service in IT support environments.Preferred Qualifications- Knowledge of cloud computing concepts (plus).- Experience supporting identity/access workflows and multi-application account provisioning (nice to have)..
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile** :
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (**************************
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
\#NAI #DICE
$36k-68k yearly est. 9d ago
IT Support Specialist
Ascend Analytics 3.9
Remote support technician job in Boulder, CO
This position is Full-Time, On-Site (Boulder, CO)
Please note: Ascend Analytics is not able to offer visa sponsorships at this time.
About Ascend
Ascend Analytics is an innovative “climate tech” software and consulting company focused on energy analytics that are transforming the electric grid. Ascend's solutions provide the analytics to support critical power supply decisions from operating strategies for short and long-term investment and resource planning decisions. For more information, visit ************************
Your Impact at Ascend Analytics
Ascend is seeking a skilled and motivated IT Support Specialist to support daily operations for both local and remote employees. This role involves providing direct technical support for individual workstations in a Windows and Microsoft Office environment, as well as resolving a variety of IT help desk issues.
We're looking for someone who thrives in a fast-paced setting, can juggle multiple priorities, and is comfortable taking ownership of both daily support tasks and long-term projects. This is a full-time, on-site role based in our Boulder office.
Key Responsibilities
Provide first-level technical support by responding to all new IT help desk tickets on the same day they are submitted.
Assist with new hire onboarding, including account setup and training on PC applications and systems.
Configure, deploy, and maintain Windows laptops for employees.
Diagnose and resolve hardware and software issues related to PCs and peripherals.
Maintain accurate inventory of all devices and manage remote system updates using REFTAB.
Participate in project work by defining tasks, estimating timelines, and executing responsibilities.
Perform software and operating system upgrades as required.
Troubleshoot complex technical issues using industry best practices to ensure timely resolution.
Monitor and respond to support emails (e.g., Entara support inbox) as time allows.
Maintain the IT ticketing system, including knowledge base documentation and system maintenance logs.
Prepare and configure laptops for employees, ensuring correct deployment and functionality.
Assist with the setup and maintenance of business networking equipment and infrastructure, including tasks such as IP subnetting, cable management, and Wi-Fi troubleshooting.
Oversee the IT training portal to ensure all employees complete onboarding and ongoing training requirements.
Perform additional duties as assigned by the direct manager.
Required Qualifications
Bachelor's degree in Information Technology, Information Science, or a related field, or an equivalent combination of education and relevant experience.
At least 2 years of full-time IT support experience or a post-secondary certificate in a related program.
Hands-on experience with Microsoft Windows 10/11 and Microsoft Office suite.
Familiarity with the Microsoft 365 Admin Portal, including Dynamics CRM.
Strong experience working within a standardized ticketing system and documenting resolutions.
Excellent technical writing skills for creating user-facing documentation and guides.
Ability to follow established methodologies while continuously identifying opportunities for process improvement.
Strong customer service orientation with the ability to interact professionally across all levels of the organization.
Proven ability to prioritize, take initiative, and problem-solve independently in a fast-paced environment.
Excellent written and verbal communication skills with strong attention to detail.
Ability to work effectively both independently and as part of a collaborative team.
High level of personal integrity, professionalism, and reliability.
Preferred Qualifications
Motivation to work in the renewable energy space
Compensation: $60,000 - $75,000
Negotiable based on qualifications and experience. Ascend highly values our employees and often pays above industry average.
We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information or other applicable legally protected characteristics.
Ascend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at
******************************.
$60k-75k yearly Auto-Apply 38d ago
IT Support Specialist
Orthopaedic & Spine Center of The Rockies PC
Remote support technician job in Fort Collins, CO
Full-time Description
OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, team work, and inspiring others? If so, join the specialists in the medicine of motion today!
The IT Support Specialist is a key foundation of the IT department. The specialist will be involved in keeping daily operations working efficiently by assisting with helpdesk tickets, by installing and maintaining reinvestments in hardware and software, and by researching and documenting technical solutions.
Requirements
Essential Duties and Responsibilities
Provides IT support (including cloning, installing, modifying and repairing) of existing hardware, software, network configurations and new system initiatives directly to end-users over the phone, through email, or on-site at OCR locations.
Assists with user account creation, modification, and termination for IT network and applications.
Inventories and maintains OCR spare computer equipment (printers, scanners, smartphones, tablets, etc.)
Assists with IT equipment and license asset management (inventory, tracking, moving, disposition).
Confers with IT staff to establish and maintain requirements for new systems or modifications.
Tests compatibility of new applications with operating system upgrades and existing applications.
Manages the day-to-day operations of the information systems infrastructure including the Helpdesk ticketing system and software requests (adding/terminating users, assigning rights and access, resetting passwords, and maintaining the system directory) and troubleshooting.
Researches technical documents, confer with users, and conducts computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Creates and maintains IT documentation and technical knowledgebase.
Provides technical support to physicians, management and staff.
Oversees the daily performance of computer systems to maintain service and/or identify and correct core problems.
Monitors and maintains appropriate patching levels of operating systems and applications.
Maintains adherence to OCR IT policies and procedures.
Other duties as assigned.
Education and Experience
Associate's degree or equivalent in computer science, information systems, or related field, required. Bachelor's degree preferred.
Two years experience with Microsoft operating systems and Microsoft Office suites.
Experience with software maintenance and testing.
Additional education may be substituted for experience.
Core Competencies
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to communicate with clients or customers.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Confidentiality - Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Adheres to HIPAA guidelines.
Independence of Action
Work is closely monitored by supervisor/manager; detailed instructions and procedures are generally provided.
Travel Requirements
Position requires acceptable motor vehicle driving history, valid and free from restrictions, and must have a
valid driver's license and appropriate vehicle insurance coverage. Ability to travel between all OCR locations.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
(The phrases “occasionally”, “regularly”, and “frequently” correspond to the following definitions:
“occasionally” means up to one-third of working time, “regularly” means between half and two-thirds of
working time, and “frequently” means two-thirds and more of working time.)
The work environment is the typical medical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is regularly required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 25 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Benefits:
Medical, Dental, & Vision coverage
Life and AD&D Insurance
Retirement savings and profit-sharing plan participation
Employee Assistance Program
Paid Holidays & Paid Time Off
Company-sponsored events
Annual merit increases
**Benefit eligibility is dependent on employment status, and a waiting period may apply
Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person's race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.
Applications will be accepted until the position is filled; to receive full consideration, please apply by January 15, 2025.
Salary Description $60,000-$80,000
$60k-80k yearly 17d ago
A48-Help Desk Technician 48
FHR 3.6
Remote support technician job in Golden, CO
Job Description
100% on Site.
Our direct client has an opening for a Help Desk Technician 48
is 14 months with the option of extension, and the client is in
Golden, Colorado 80401
The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
Document customer interactions
Resolve customer reported issues
Escalate unresolved issues to the next Tier
Install, make changes and repair computer hardware and software
Monitor and respond quickly to incoming requests related to IT issues.
Maintain computer systems and act as support if any system goes down.
Assist with onboarding and offboarding of new or outgoing users.
Install, configure, maintain and upgrade PC software.
Tier 1 Networking and troubleshooting as well as support
Qualifications for Help Desk Technician
Experience working in a help desk environment
Flexibility to work a variety of shifts with minimal notice
Must have reliable transportation
Must be able to pass a background check
Proficiency with Windows, Linux, and IOS computers
Excellent oral and written communication skills
Detail oriented and highly organized to keep tickets in order
Ability to remain calm and professional in stressful situations
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
Understanding and appreciation for information security within systems and user devices.
Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus
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$41k-71k yearly est. 15d ago
IT Support Specialist
Wowza 4.0
Remote support technician job in Lakewood, CO
The IT Support Specialist provides hands-on technical support, manages user access and hardware, and ensures a secure, reliable IT environment. This role supports both onsite Denver employees and distributed team members. Because of hardware handling, office support, and onsite troubleshooting, this position requires being onsite in Denver several days per week.
Key Responsibilities
End-User Support
* Provide Tier 1-2 support for employees in the Denver office and remote team members.
* Troubleshoot:
* Microsoft 365 / Outlook
* Slack
* Zoom
* VPN and basic networking
* Mac and Windows device issues
* Printers, monitors, docking stations, and peripherals
* Manage and resolve helpdesk tickets in a timely, communicative manner.
Systems Administration
* Administer user accounts, access, and policies in:
* Azure AD / Entra ID
* Microsoft 365 Admin Center
* Slack Admin
* Airbase (cards, reimbursements, approval routing)
* Salesforce (basic access, MFA, login troubleshooting)
* Assist Internal Systems team in supporting system enhancements, integrations, and rollouts.
Hardware & Asset Management
* Own end-to-end laptop lifecycle: ordering, imaging, Kandji enrollment, configuration, shipping, and returns.
* Maintain accurate hardware and software inventory.
* Support hardware troubleshooting, repairs, and replacements onsite.
Security & Compliance
* Manage device security and compliance using Kandji for:
* Device enrollment
* Configuration profiles
* Patch management
* Lost/stolen device controls
* Enforce security standards: disk encryption, MFA, OS updates, compliance automations.
* Assist with SOC 2 evidence gathering and maintaining related controls.
* Promote least-privilege and secure-by-default practices across systems.
Project & Collaboration
* Work closely with Internal Systems, Engineering, and Finance.
* Support ongoing improvements and deployments across:
* Salesforce
* NetSuite
* Boomi
* Airbase
* Avalara
* Document recurring issues and propose automation or process improvements where possible.
Requirements
Must-Have
* 2-4+ years of IT support or helpdesk experience.
* Strong Mac and Windows support skills.
* Experience with Azure AD / Entra ID and Microsoft 365 administration.
* Hands-on experience with Kandji.
* Strong troubleshooting and communication skills.
* Ability to work onsite in Denver several days per week.
Nice-to-Have
* Slack admin experience
* Basic Salesforce user support
* PowerShell or bash scripting basics
* Fundamental networking knowledge (DNS, VPN, Wi-Fi)
* Experience with SOC 2 or similar compliance frameworks
Success Measures (First 90 Days)
* Handles Tier 1-2 support independently and proactively.
* Owns onboarding/offboarding and keeps processes running smoothly.
* Maintains accurate asset inventory and consistent Kandji compliance.
* Understands core system relationships and escalation paths.
* Provides dependable, friendly, and efficient support to employees.
$49k-86k yearly est. 23d ago
Technical Support Specialist, IHD
Antech Diagnostics 3.7
Remote support technician job in Loveland, CO
We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
**The Target Pay Range for this position is $28.17 hourly. At Mars, pay decisions are** **determined** **using factors such as relevant job-related skills, experience, education,** **training** **and budget.**
**Job Purpose/Overview**
The Customer Support Technical Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This position's primary job function is to provide complete and concise support to Antech customers through various media such as over the phone, via email, and through chat support tools as it relates to support of the in-house diagnostics (IHD) portfolio.
**Essential Duties and Responsibilities**
+ Resolves customer problems via telephone, chat, and email by troubleshooting and facilitating remote repair of equipment or response to customer inquiries.
+ Trains and educates customers on the proper use and expectations of equipment and software.
+ Troubleshoots and resolves software integration issues.
+ Provides "first class" customer service.
+ Provides historical information by thoroughly documenting all customer interactions in our CRM software.
+ Provides on-call / after-hours support on a rotating basis.
+ Works with other team members to gain and offer insight during the troubleshooting process and to brainstorm about how to resolve current problems and trends.
+ May participate in training of new hires when needed.
+ May be requested to participate in wet labs or demos at veterinary conferences or academies.
+ Maintains technical knowledge by attending educational workshops, continuing education classes, and other trainings.
**Education** **and** **Experience**
+ Associates degree in Veterinary Technology or related field, or equivalent related experience preferred.
+ Certification/Licensure/Registration in Veterinary Technology preferred.
+ Minimum of 2 years' experience in animal hospital or related setting required.
+ Additional experience and special interest in veterinary diagnostic equipment (such as in-clinic laboratory and/or radiology) is desirable.
**Knowledge,** **Skills** **and Abilities**
+ Ability to communicate a message to associates, peers and leadership that inspires action in support of customer needs. Verbal, written and virtual communication modes will be frequently used.
+ Proven ability to work effectively with end users is required.
+ Ability to effectively shift attention between various tasks, team needs, and business demands.
+ Ability to manage customer technical issues and complaints through problem solving, critical thinking, and analytical skills.
+ Displays strong organizational, analytical, problem solving, and communication skills; strong active listening skills; high attention to detail, and ability to convey and teach technical information concisely.
+ Ability and diligent willingness to enter and maintainaccurate and thorough records and notes on each customer interaction, including selection of various categorical designations used for post-sale analytical reports and evaluations.
+ Consistently displays a calm demeanor, empathy, and professionalism, while maintaining a strong customer focus.
+ Is available to and works both independently and cooperatively with associates. Understands the workload of the team and strives to provide balance between all members of the team.
+ Ability to work in a corporate environment where daily client interaction is over the phone and at the computer.
+ Ability to communicate verbally on the telephone and in person.
**Working Conditions**
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present
**About Antech**
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
**Benefits**
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
_Benefits eligiblity is based on employment status._
+ Paid Time Off & Holidays
+ Medical, Dental, Vision (Multiple Plans Available)
+ Basic Life (Company Paid) & Supplemental Life
+ Short and Long Term Disability (Company Paid)
+ Flexible Spending Accounts/Health Savings Accounts
+ Paid Parental Leave
+ 401(k) with company match
+ Tuition/Continuing Education Reimbursement
+ Life Assistance Program
+ Pet Care Discounts
**Commitment to Equal Employer Opportunities**
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers (************************************************************** .
**Note to Search Firms/Agencies**
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.