EDI Support Analyst
Remote support technician job in Green Bay, WI
About the job
We are seeking an EDI Support Analyst with experience in Cleo EDI. In this role you will be
responsible for troubleshooting Data, Mapping issues in the EDI processes and maintaining Cleo
EDI.
Essential Functions
● Design, develop, customize, integrate, test, implement, administer and support the complete
Cleo suite to meet the rapidly growing company need
● Create, test, and maintain EDI maps
● Troubleshoot data issues, mapping, and business processes
● Identify, design, implement, and test EDI processes related to Cleo EDI
● Coordinate with internal and external customers to meet requirements
● Write or update program documentation, operations documentation, and user guides
● Create test cases and assist EDI developers & business to thoroughly test new development
work including repeating the test cycle until all test results are satisfactory
● Gather and document detailed requirements for business needs and collaborate with others
to determine moderately complex functional and/or solution designs
● Demonstrate a detailed understanding and execution of the software development lifecycle
● Identify interdependencies in programs
● Identify more advanced test scenarios and adequately test customizations and
configurations
● Demonstrate quality and effectiveness in work documentation and organization
● Responsible for planning small/medium-sized projects or tasks
● Make substantial contributions to determining the feasibility of goals/objectives
● Provide reliable solutions to a variety of problems using sound problem-solving techniques
including the ability to find the root cause and corrective action for given problems
● Demonstrate proficient use and knowledge of established standards and procedures
● Consistently demonstrate quality and effectiveness in work documentation and organization
Adult Residential Support Professional - Full-Time 3rd Shift - Grandstone
Remote support technician job in Wrightstown, WI
🧠 Adult Residential Support Professional - 3rd Shift
Schedule: Full-Time | 3rd Shift | 10:00 PM - 6:00 AM | 40 Hours/Week
Are you passionate about supporting individuals on their mental health and recovery journey? Do you thrive in a team environment where compassion and advocacy make a real difference? Join Lutheran Social Services of WI & Upper MI (LSS) as an Adult Residential Support Professional at Grandstone!
🌟 About Grandstone
Grandstone is an 8-bed residential facility offering 24-hour supervision for adults facing mental health and/or addiction challenges. We provide crisis support through educational groups, transportation, medication management, and assistance with daily living skills-all in a safe, recovery-focused environment.
🛠️ Key Responsibilities
De-escalate crisis situations using non-restrictive techniques
Support clients in group living, home, or community settings
Maintain confidential records and track client progress
Facilitate recovery-focused group activities and curriculum
Transport clients to appointments and community services
Assist with medication administration and basic healthcare needs
Promote independence through skill-building and resource connection
Participate in staff meetings, training, and community advocacy
Support clients during recreational and educational activities
Uphold healthy boundaries and safety-focused decision-making
Perform household duties such as grocery shopping and light cleaning
🎁 Perks & Benefits
Medical, Dental, and Vision Insurance
Flexible Spending Accounts (Health & Dependent Care)
Free CCS Training
Mileage Reimbursement
Paid Time Off + 10 Paid Holidays
403B Retirement Contribution Option
Employee Assistance Program
Service Awards & Recognition
Public Service Loan Forgiveness (PSLF) Eligibility
🎓 Qualifications
High School Diploma or GED required
Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services
Valid driver's license preferred
Reliable transportation required
Must pass background, caregiver, and medical checks
🚗 Travel
No travel is anticipated.
LSS is an Equal Opportunity Employer (EOE).
Computer Field Tech Position-Green Bay WI
Remote support technician job in Green Bay, WI
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Dynamic PC Support Techician
Remote support technician job in Green Bay, WI
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Now Hiring IT and Telecom Field Technicians
Remote support technician job in Green Bay, WI
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
IT Support Analyst
Remote support technician job in Oshkosh, WI
Full-time Description
General Beverage Sales is looking for someone who is passionate about IT. Someone who cannot pass up a challenge and loves to learn.
This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure.
GB offers an amazing benefits package to include Health, Dental, Vision, and Life Ins. We also offer 401K with company match and profit sharing, along with a too good to believe vacation/sick time package.
Apply now, we cannot wait to talk with you!
Requirements
· Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience.
· Up to two (2) years providing technical assistance and troubleshooting support.
· Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems.
· Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures.
· Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions.
· Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
· Familiarity with IT service management (ITSM) tools and ticketing systems.
· Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus.
· Ability to accept responsibility and account for their actions.
· Must possess a valid driver's license.
· Ability to pass pre-employment drug screen.
Salary Description $40,000 to $50,000
On-Call IT Field Technician -Appleton, WI-NOW
Remote support technician job in Appleton, WI
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Auto-ApplyIT Plant Support Analyst
Remote support technician job in Green Bay, WI
IT Plant Support Analyst - Join a Team That Keeps Operations Running Smoothly! Are you passionate about solving technical challenges and making an impact where it matters most? We're looking for an IT Plant Support Analyst who thrives in a fast-paced environment and enjoys variety in their day-to-day work. This is your chance to play a critical role in supporting both plant operations and corporate offices, ensuring technology runs seamlessly.
What You'll Do
+ Be the go-to expert for break/fix support on hardware, phones, and network-connected equipment.
+ Set the stage for executive success by coordinating and managing conference room technology.
+ Own the service experience-manage tickets, walk-ins, and vendor relationships with confidence.
+ Keep things running smoothly through audits (printers, conference rooms) and inventory management.
+ Dive into imaging, Autopilot configuration, and Intune testing.
+ Travel between Green Bay and De Pere sites (vehicle required) and embrace hands-on work in a manufacturing setting-even on ladders and scissor lifts!
What's in It for You
+ Visibility & Impact: Support executives and plant operations in a high-profile role.
+ Growth Potential: Long-term contract opportunities-previous contractors have extended well beyond initial terms.
+ Global Exposure: Collaborate on IT projects that span across teams and regions.
+ Dynamic Environment: No two days are the same-perfect for problem-solvers who love variety.
What We're Looking For
+ 2-3 years of IT support experience (manufacturing environment preferred).
+ Strong critical thinking and problem-solving skills.
+ Ability to work independently and adapt to changing priorities.
+ Excellent time management and resourcefulness.
+ Familiarity with service management tools and documentation best practices.
Schedule: 7:00 AM - 4:00 PM, first shift, 100% onsite with occasional remote on-call support.
Contract: 6 months with potential extension.
Job Type & Location
This is a Contract position based out of Green Bay, WI.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Green Bay,WI.
Application Deadline
This position is anticipated to close on Dec 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Computer Support Specialist
Remote support technician job in De Pere, WI
Job DescriptionDescription:
Computer Support Specialist
At Unity Hospice, we are dedicated to honoring life by bringing peace of mind and comfort when it matters most. With over 46 years of compassionate care, we take pride in the supportive and collaborative environment we provide for our team members. By joining Unity, you will become part of a dedicated team of professionals who share our core values of Excellence, Collaboration, Integrity, Compassion, and Accountability. Together, we make a meaningful difference in the lives of our patients and their families.
The Computer Support Specialist is responsible for providing timely and quality IT Help Desk support for all Unity employees using hardware/software technology and user training. This position will provide management and support for all devices connected to Unity's network and other peripherals, including setup, software integrations, device management, troubleshooting, and any user training required.
Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m. Includes an on-call rotation for one full week every three weeks (Monday at 4:30 p.m. through the following Monday at 8:00 a.m.) and rotating holiday coverage - approximately two holidays per year.
Knowledge, Skills, and Abilities:
Highly motivated and organized with a strong attention to detail and analytical skills to help solve problems.
A strong aptitude to learn and retain new technology information.
Strong organizational skills
Ability to effectively manage priorities, multiple tasks and meet deadlines
Effective communication skills, oral and written, including customer service skills, phone skills, and report writing.
Ability to communicate effectively, both verbally and in writing.
Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
Ability to keep up to date with policies, practices, and regulations.
Ability to prioritize and handle multiple tasks and capable of dealing with deadline pressures.
Comply with all applicable local, state, and federal laws and regulations as well as policies and procedures of Unity.
Satisfy mandatory training requirements regarding local, state, and federal regulations and/or Unity's policies and procedures.
Perform other job-related duties as assigned.
Ability to adjust to frequently changing demands.
Essential Job Duties and Responsibilities:
Primary IT Help Desk contact in handling staff technology requests through calls, emails, and in-person drop-ins at our main office. Escalates requests as appropriate to other IT team members and ensures staff have a positive experience with IT support.
Partners with other IT team members to provide on-call evening and weekend technology support in a 3-employee rotation.
Utilizes remote connection technology for assisting in troubleshooting staff computer issues in an efficient manner.
Compiles, analyzes, and develops recommendations based upon IT Help Desk trends for better and more efficient employee support.
Shares responsibility with Computer Systems Analyst for new employee orientation training, device setup, and provide training materials to improve employee knowledge and retention.
Oversees support for all printers and multifunction copier devices.
Accountable for managing accurate asset inventory for all hardware devices and software applications, managing employee/device changes and provide HIPAA compliant asset disposal and tracking.
Assists IT team in managing our in-house telephone system, call routing, management, and devices.
Utilizes the Unity Mobile Device Manager (Microsoft InTune) for device management and software application delivery for all hardware devices (mobile phones, tablets, laptops, etc.).
Coordinates and partners with IT team to implement annual device/system upgrades and software application updates.
Provides support with our Remote Worker tools and technology for maximum employee efficiency which includes Microsoft Teams, Zoom, and other remote video technology, audio conferencing, or other technology, as needed.
Provides other Unity facility technology device/software support that includes Audio/Visual support for corporate meetings, outside events, and AV/communication systems for Meng Residence staff and patients/families.
Investigates and learns new technology and offers ideas to IT team on how it could potentially benefit Unity employees and our internal processes.
Shares in providing 24-hour, seven day-a-week coverage
Why Unity? Unity is dedicated to supporting your well-being, growth, and success with a range of valuable benefits!
Health: We provide comprehensive health benefits, including medical, dental, and vision insurance, Health Savings Accounts, and flexible spending options for medical and dependent care. On-site health risk assessments and flu shots are also available to keep you and your family well.
Life: Unity values work-life balance, offering paid time off, extended illness and injury bank, bereavement leave, an Employee Assistance Program, and fitness membership reimbursement to support your personal needs and interests outside of work.
Security: For your financial peace of mind, Unity offers a 403(b) retirement savings plan, group life insurance, voluntary life insurance, as well as accident, critical illness, and disability insurance options.
Compensation: We reward your skills and commitment with competitive pay, overtime opportunities for hourly roles, and mileage reimbursement.
Career: Grow with Unity through internal and external learning opportunities, education assistance, and leadership development programs designed to support your professional journey.
All new employees are eligible for benefits on the first of the month following their date of hire.
For a full list of benefits: ********************************
Choose Unity as the place to grow your career, make a meaningful impact, and be valued every step of the way. Apply today to join a team that invests in you, both personally and professionally.
Requirements:
Associate degree in Information Technology with a focus on computer support and networking; bachelor's degree preferred
Minimum 1 year of experience (on-the-job or education) providing technology hardware and software support
Experience with Microsoft Office 365 Suite, Microsoft Windows client operating system, mobile devices, and management (Apple and Android).
Basic knowledge of Epic Electronic Health Record system is desirable.
IT Support Specialist II
Remote support technician job in Little Chute, WI
The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time.
Roles and Responsibilities/ Essential Functions:
Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records.
Track, route, and redirect problems to correct resources.
Identify PC hardware warranty repair and resolve as required.
Provide timely and relevant updates to end users.
Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems.
Participate in the on-call support rotation.
Requirements
Competencies:
Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust.
Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form.
Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
Adaptability: The extent to which an individual can fit into a changing working environment.
Initiative: The ability of the individual to act and take steps to solve or settle an issue.
Motivation: The ability of the individual to inspire and encourage others to reach a goal.
Autonomy: The ability of the individual to complete assigned tasks with little oversight.
Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
Required Experience:
1-3 years experience troubleshooting windows PC's
In depth knowledge of Window desktop operating systems
Preferred Experience:
1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System.
Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles.
Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android)
Required Skills, Education and/ or Certifications:
High School Diploma
CompTIA A+ or similar certifications
Preferred Skills, Education and/ or Certifications:
Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup.
One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator
Equal Opportunity Employer - Including Disabled and Veterans
#HBS
ITS Support Specialist
Remote support technician job in De Pere, WI
St. Norbert College (SNC), a nationally ranked, private, Catholic, liberal arts college, is seeking an Information Technology Services (ITS) Support Specialist. This position is responsible for the design, operations, and support of audio-visual (AV) and computing equipment in the college's learning spaces, including classrooms, labs, and meeting rooms. They will deliver “just-in-time” support to faculty in response to technical issues in these environments, and provide documentation and training on how to use learning space technologies. In addition, they will provide general technology support to members of the college community. The ITS Support Specialist will collaborate with other members of the larger ITS team as well as with Facilities, Conference and Event Services, the Registrar, faculty, and staff to design and maintain effective technology-enabled teaching and learning environments. The position requires strong technical expertise in computer and AV equipment, broad user technical support experience, and a firm commitment to providing exceptional customer service.
This position is based on campus and requires regular in-person presence.
Specific responsibilities:
Learning Space Support (25%)
Provide technical support for learning space technologies in coordination with the ITS Service Desk and vendors. Maintain support documentation and assist with training materials and sessions.
End-User Support (25%)
Resolve walk-in and call-in incidents with Service Desk staff. Troubleshoot end-user device issues related to classroom connectivity, software, and limited hardware needs.
Learning Space Design & Standards (20%)
Recommend and implement designs, standards, technologies, and processes for technology-enabled learning spaces. Evaluate and deploy appropriate operating systems, software, and hardware for classrooms and labs.
Application & Inventory Administration (15%)
Manage Extron and Neat Pulse applications, including device enrollment, configuration, and troubleshooting. Support refresh planning for AV and learning space technologies and maintain accurate equipment inventories.
Network Support (10%)
Collaborate with the network team to manage network closet hardware and ensure proper device connectivity.
Campus Support (5%)
Liaise with Facilities on learning space maintenance and coordinate AV services for special events, including technical assessments and solutions for AV, streaming, and video conferencing.
Required Minimum Qualifications:
Bachelor's degree in Computer Science or related field
3 years AV, IT, or technical support experience, preferably in an academic environment.
Experience supporting faculty and students in an academic environment is a plus.
Experience with learning space design.
Extron experience and/or certification, including experience with Extron Configurator, Toolbelt, and GlobalViewer software programs
Experience with web and video conferencing technologies.
Skilled in supporting Apple and Windows-based computers, and iOS and Android tablets and mobile devices.
Skilled in exceptional troubleshooting with learning space technologies, including, but not limited to: controllers, projectors, audio systems, Apple and Windows-based computers, Apple TV, document cameras, etc.
Ability to analyze technical problems involving the signal flow between IT and AV equipment, conduct testing, and research to determine appropriate solutions.
Ability to remain calm under pressure and communicate technical concepts to individuals of all competency levels with tact, patience, and courtesy.
Project and time management skills, with the ability to effectively manage competing priorities.
Ability to interact professionally with coworkers and customers, particularly in conflict situations.
Commitment to a mission-driven environment that is aligned with Catholic, Norbertine, and liberal arts values.
The College may consider any equivalent amount of credentials, licensures, training, or experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of this job.
Benefits package:
The College offers an outstanding benefits package including health, dental, vision, and life insurance; retirement plan; paid time-off, and tuition waiver. For more information, please visit: *******************************************
Application instructions:
Applications received by Monday, December 22, will be given full consideration. However, applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application.
St. Norbert College (SNC), a Catholic, Norbertine, and Liberal Arts College, provides an educational environment that fosters intellectual, spiritual, and personal development. As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students.
At SNC, our commitment to communio - the Norbertine ideal of a community united as one - is grounded in the principles of dignity, truth, and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment.
We seek those who will embrace our mission and commitment to building a vibrant, diverse, and spiritually engaged community (*************************
Exempt
Scheduled Weekly Hours:
40
The duties and responsibilities listed in this are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Auto-ApplyIT Operations Specialist
Remote support technician job in Green Bay, WI
- Green Bay, WI.
Responsible for addressing technology-related issues from internal customers. Install, support, and maintain the operation of PCs, peripherals, and applications for all end users in Fielmann USA corporate offices and remotely for all stores.
DUTIES AND RESPONSIBILITIES:
TECHNICAL SUPPORT OPERATIONS
• Provide technical support for hardware or software to internal and external customers
• Learn and teach all hardware operations and software packages
• Solve problems directly or forward on to a teammate who can resolve. Opportunities include password resets, new hire setup, register errors, hardware issues, simple software or operating system issues, and scanner errors
• Utilize help desk software that provides the means to document issues with all information pertinent to resolution and why the incident was closed. Track the problem until it is resolved
• Follow defined processes for setting up new systems
• Provide leadership with information regarding support activities
• Follow up with internal and external customers to ensure issue resolution as assigned by leadership (quality surveys, etc.)
• Be the customer advocate and strive to ensure customers have the best possible experience using our technology, tools, and support services
• Maintain a clear understanding of Fielmann USA goals and practice proper policies and procedures
• Perform additional tasks as assigned by manager and/or senior leadership
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
• Bachelor's degree in computer science, information technology, business administration or related field. An alternative degree with equivalent education, experience, and training may be considered
• 3+ years demonstrated help desk experience
• Strong working knowledge of Windows 11 desktop administration, maintenance, and troubleshooting
• Experience with help desk support systems, Microsoft SCCM Server, and project management
• Knowledge of internet browsers, proxies, and anti-virus/malware products
• A+ and N+ Certifications as well as additional MCP Certifications are highly desirable
• Experience with desktop firewall and client VPN software is a plus
• Excellent phone manners and customer service skills
• Strong interpersonal relationship skills
• Ability to maintain strict confidentiality
• Ability to work independently for extended periods of time
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Able to prioritize work and manage multiple activities simultaneously
• Proficiency in Microsoft Office Suite of programs
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
• Able to participate in on-call rotation for system issues and questions that occur outside of normal business hours
• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Able to read and write at a high school graduate level
• Able to lift 10 to 20 pounds
• Able to view/read computer screen for extended periods of time
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Auto-ApplySr. Field Tech - Power Systems Tech II, III, or IV
Remote support technician job in Green Bay, WI
Sr. Field Tech, Power Systems Technicians, or NETA Technicians are expected to perform service, test and maintain various types of power transmission and distribution equipment. An ideal candidate will be experienced in many of the following skills:
* Inspect, test, troubleshoot, perform start-up and collect data of low, medium and/ or high voltage (to 765kV) electrical systems.
* Switchgear and circuit breaker testing
* Inspection, maintenance, testing and/or repair of transformers, and all related equipment - 45 KVA to 1,120 MVA
* Filling and working with SF6 filled GCBs and gas insulated switchgear
* Testing and inspecting low and medium voltage cable installations
* Operating high voltage test equipment including Doble M4000 series test sets
* Commissioning, troubleshooting, and repair services on controls and transfer schemes
* Note: All work and decisions shall be conducted in strict compliance of all regulatory laws.
* Other duties as assigned by project leader
Required Experience and Qualifications for a Field Tech:
* High School diploma/GED and minimum 1 year of experience in a related field.
* Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
* Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 765kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
* Must be able to work safely and adhere to all electrical safety procedures.
* Good theoretical understanding of electricity and a good aptitude for problem solving.
* Effectively communicate verbally and in writing with customers and peers.
* Dependable and responsible with good judgment and organizational skills.
* Good customer service, time management and follow-up skills.
* Work effectively with customers, peers and management to resolve client issues.
* Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
* For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech II:
* High School diploma/GED and minimum 2 years of experience in a related field.
* NETA Level II Certification.
* Power Systems Tech II performs testing and service work while generally requiring direct supervision. The individual has sufficient knowledge and experience to be qualified for assuring the safety of him/herself. Safety knowledge includes an understanding of lockout/tagout procedures and requirements, arc-flash and shock hazard analyses, and other facets of hazardous electrical energy control procedures.
* Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
* Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
* Must be able to work safely and adhere to all electrical safety procedures.
* Good theoretical understanding of electricity and a good aptitude for problem solving.
* Effectively communicate verbally and in writing with customers and peers.
* Dependable and responsible with good judgment and organizational skills.
* Good customer service, time management and follow-up skills.
* Work effectively with customers, peers and management to resolve client issues.
* Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
* For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech III:
* High School diploma/GED and minimum 5 years of experience in a related field.
* NETA Level III Certification.
* Power Systems Tech III performs testing and service work and can mentor, lead level I and level II Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching.
* Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
* Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
* Must be able to work safely and adhere to all electrical safety procedures.
* Good theoretical understanding of electricity and a good aptitude for problem solving.
* Effectively communicate verbally and in writing with customers and peers.
* Dependable and responsible with good judgment and organizational skills.
* Good customer service, time management and follow-up skills.
* Work effectively with customers, peers and management to resolve client issues.
* Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
* For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech IV:
* Associate degree in related field or equivalent experience and minimum 5 years of experience or 10 years of related experience.
* NETA Level IV Certification.
* Power Systems Tech IV performs testing and service work and can mentor, lead level I and level II and level III Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching. Position, as directed, supervises large projects and multiple crews and can work independently. Individual performs complex investigations, tests, and evaluations, and prepares written reports as needed.
* Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
* Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
* Must be able to work safely and adhere to all electrical safety procedures.
* Good theoretical understanding of electricity and a good aptitude for problem solving.
* Effectively communicate verbally and in writing with customers and peers.
* Dependable and responsible with good judgment and organizational skills.
* Good customer service, time management and follow-up skills.
* Work effectively with customers, peers and management to resolve client issues.
* Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
* For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Sr. Field Tech:
* High School diploma/GED or equivalent experience and 5 years of experience in a related field.
* Knowledge of the National Electrical Code and various industry standards, such as NETA, OSHA, IEEE and NFPA.
* Strong background and experience in most types of high voltage equipment through the 230 kV class.
* Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program)
* Complete projects consistently on budget and at a reasonable contribution.
* Ability to complete on-site job reports.
Who we are!
RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!
Our Mission
Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.
Our Vision
To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
Core Cultural Competencies
* We do it right
* We pride ourselves on our integrity and expertise. We don't cut corners.
* You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
* You conduct yourself professionally, ethically, and honestly.
* You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
* You are on time and preplan time off.
* You produce a quality product.
* We are customer driven
* Our number one concern is our customer and our long-term relationships with them prove our dedication.
* You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
* You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
* We focus on growth
* We are dedicated to growing the company and our employees.
* You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
* You seek out new assignments and assume additional duties.
* You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).
* We solve problems
* Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
* You efficiently and thoroughly complete assignments.
* You perform work assignments independently.
* You propose new ideas and find better ways of doing things.
* We get it done
* We are efficient, reliable and no nonsense. We work hard, but we also play hard.
* You follow through on commitments in a timely way.
* You produce easily understandable and accurate reports that meet customer and/or Company expectations.
* You actively listen. You seek advice and help as appropriate.
* You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
* We build strong relationships
* Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
* You collaborate to create the best solutions for each other and our customers.
* You build strong relationships within the team, across RESA departments and locations and with customers and vendors.
Additional Information:
Job: Full-Time
Location: Nationwide - US
Travel: 75-80% travel.
Compensation: Pay range for a Field Tech/Power Systems Tech I to a level IV range from $30 to $65 (depending on skillset, certification, and experience) per hour and eligible for overtime. Daily meal and incidentals per diem available when traveling for overnight work.
Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off.
Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.
Physical Demands: Lifting a maximum of 50lbs on a daily, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.
RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Regional Technical Support Specialist
Remote support technician job in Appleton, WI
Dollar Loan Center
This position is responsible for providing caliber high-level daily support to all DLC Wisconsin (WI) Stores. In addition, this position is responsible for setting up WI-DLC new stores Technology and work with DLC-IT Team to make sure all new technology setups at the store level are fully deployed and Functional.
Prime responsibility is also to support software, hardware, and network assistance. The Regional Technical Support Specialist must rely heavily on experience, knowledge, and judgement as well as pre-established procedure and instructions to identify, research, and resolve technical problems present through Help Desk tickets, and will document, track, and monitor the problems to ensure a timely resolution.
Essential Duties and Responsibilities:
Setting up new stores Technology. Work and coordinate with DLC-IT Team.
Provide Technical Support throughout WI DLC stores location.
Identify and support continuous improvement and innovation activity - opportunities to enhance or transform our hardware testing activities.
Be a key point of support for the Operations teams on all technical issues. Communicate actively across all site teams, creating and updating process flows and work instructions as required.
Be able to assist IT Team and provide support remotely throughout DLC network.
Be able to travel to stores in 'DLC Tech van' around Wisconsin and take ownership of each store's daily IT operations including weekends.
Troubleshoot and resolve trouble tickets related to issues with hardware, software, phones, and the network.
Verify with the store and user that the issues have been resolved and update the ticketing system.
Be a key point of support for the Operations teams on all technical issues. Communicate actively.
Ability to complete multiple simultaneous projects in a timely manner.
Assist DLC users in a professional and service driven manner.
Follow internal DLC policies and procedures, as well as external compliance regulations to avoid vulnerabilities and ensure that DLC used technology meets compliance standards.
Assist other members of the IT department to complete assignments, projects, to meet goals and objectives.
Be able to provide weekly updates to reporting Manager.
Develop and support test methods for testing new and refurbished hardware, including data collection.
Manage confidential information.
Regular and consistent attendance.
Other duties as assigned.
Must be able to work between 8:00 a.m. to 6:00 pm during Store's business hours. On-call availability on weekends rotation support schedule.
Additional Duties: Additional duties are required when there are times that Wisconsin support is less and need to help with DLC other region IT support.
Be able to support IT tickets SNV, NNV, Utah and Idaho remotely using remote access connections.
Be able to help with DLC_ Facility when additional help is needed.
Be able to perform monitoring and maintenance on all DLC workstations using Ninja One.
Be able to perform Bitdefender monitoring and maintenance on all DLC workstations and support.
Requirements for Education and/or Experience:
Degree in Technology and related discipline required or equivalent experience.
Proficiency in Microsoft Windows 11 Pro, Microsoft 365
Expertise in Microsoft Azure Cloud computing user's setup, Office 365 mailbox setup.
Working knowledge of desktop hardware (laptops, workstations, printers, scanners, etc.
Working knowledge with Network switches, Firewalls and Wireless devices.
Specialized Knowledge, Skills, and Experience:
Must be able to be self-starter with minimum supervision.
Maintain valid Nevada driver's license and insurance.
Good oral and written communication skills.
Good investigative and customer service skills.
Flexible with processes and the opportunity to create new processes.
Able to adapt quickly.
Friendly attitude and excellent interpersonal skills.
Superior work ethic.
Abilities:
Requires ability to lift 35 pounds.
Requires the ability to gather and analyze facts, to devise solutions to problems, to prepare clear and concise reports, follow instructions, attention to details and to perform with a high level of accuracy, completeness, and legal compliance. Ability to work in a team environment; work effectively with others, provide effective client service and public relations, display strong interpersonal and communication skills, both verbally and in writing, organize, prioritize, research, and plan. Ability to correctly interpret, explain and apply policies and procedures, understand, and follow oral and written instructions, ability to communicate clearly and concisely, both orally and in writing. Ability to establish and maintain cooperative working relationships with those contacted in the course of work; ability to interact with a variety of individuals from socio-economic, ethnic, and cultural backgrounds in sensitive or difficult situations.
Requires repetitive movement, sitting, writing letters and memos, face-to-face discussions with individuals or teams, use of electronic mail, telephone conversations, contact with others (face-to-face, by telephone, or otherwise). Requires repeating the same physical activities or mental activities over and over; requires being exact or highly accurate, requires meeting strict deadlines. Requires work with external providers, customers or the public, work with others in a group or team, coordinating or leading others in accomplishing work activities. Requires travel to multiple sites and locations.
What our employees are saying about us?
"Great company to work for! I have a great schedule with great benefits and a 401k plan. would recommend this job to anyone."
"There are a lot of opportunities to grow in this company."
What are you waiting for? APPLY ALREADY!
Dollar Loan Center is an Equal Opportunity Employer. We are committed to cultivating a culture where everyone feels welcomed, valued and respected. Dollar Loan Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All offers of employment at Dollar Loan Center are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.
Maintenance Support
Remote support technician job in Neenah, WI
Shift Available:
Part - Time
Maintenance Support is responsible for assisting the Maintenance Shop with day-to-day maintenance and upkeep including Building and Grounds Maintenance.
Responsibilities
Painting
Sweeping and Emptying Trash cans
Assisting with Parts Department
Stocking
Organizing
Shipping and Receiving
Building and grounds maintenance
Maintaining building cleanliness and organization
Qualifications
18 years of age
Basic math skills
Fluent in English
Able to pass a drug screen
Legally eligible to work in the United States
Benefits
Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Modern facilities
Auto-ApplyIT Support Analyst III
Remote support technician job in Neenah, WI
We are hiring a IT Support Analyst III. Responsible for providing advanced-level technical support to end users across the enterprise, with an emphasis on complex issue resolution, process improvement, and mentorship. Support is provided in person and remotely via phone, email, and chat. The IT Support Analyst III is expected to serve as a subject matter expert in multiple core systems and handle escalations from Level I and II analysts.
The Support Analyst III leads root cause analysis for recurring issues, contributes to long-term technical solutions, and plays a key role in identifying and resolving systemic problems. This position is also responsible for maintaining and enhancing the IT knowledge base, creating internal documentation, and recommending automation or process improvements for ticket triage and resolution.
Essential Duties and Responsibilities
* Providing technical leadership and mentorship to junior team members.
* Collaborating cross-functionally with infrastructure, cybersecurity, and application teams.
* Participating in change management reviews and CAB meetings.
* Performing software packaging, deployment, and advanced workstation imaging.
* Assisting in the evaluation and rollout of new hardware and software solutions.
* Leading or contributing to IT projects and process improvement initiatives.
* Provide extraordinary customer service in person and remotely via phone, chat, and email as appropriate and ensure prompt, thorough resolution of tickets including detailed logging and tracking of issues in ticketing software.
* Troubleshoot and make knowledge-based decisions to resolve typical and advanced support requests for laptops, desktops, tablets, printers, smart phones, peripherals and associated software and applications.
* Install and configure operating system software and associated applications.
* Perform new user administration duties.
* Perform back-up/restore procedures per defined processes.
* Perform preventative maintenance including repairs and upgrades on enterprise technology.
* Create and maintain internal IT process documentation.
* Create and maintain knowledge base articles for use by associates.
* Serve as a "backup" for other Operations team members.
* Seek cross-training in areas outside expertise. Extend expertise by learning IT Support Analyst IV responsibilities.
* Monitor enterprise infrastructure alerting and other event logs daily and respond appropriately.
* Frequently rely on skill and judgement to respond to or escalate events.
* Perform SCCM and manual server patching. Application of judgement and decision making is needed to respond to system messages.
* Excellent problem-solving skills.
* Perform work on IT projects.
* Provide after-hours coverage following on call rotation.
* Conduct training on processes for IT staff and end users.
* Perform other duties as assigned.
CORE VALUES & GUIDING PRINCIPLES:
* · Understands internal and external customers
* · Assure a safe work environment
* · Encourage individual development Demonstrates teamwork and flexibility/adaptability
* · Demonstrates honesty
* · Keep our commitments
* · Think systemically and ensure constancy of purpose
* · Lead with humility and respect every individual
* · Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection
QUALIFICATIONS:
* Advanced knowledge of Windows 10/11, Windows Server 2016/2019/2022, and Active Directory
* Experience with Azure Active Directory (Azure AD) for identity management and user/device provisioning
* Proven experience in cloud-based endpoint management, including Microsoft Intune for device compliance, configuration, and application deployment
* Familiarity with Microsoft 365 Defender and Endpoint Security best practices
* Strong working knowledge of the Microsoft 365 ecosystem, including Outlook, Exchange Online, SharePoint, Teams, and OneDrive
* Demonstrated expertise in hardware deployment, imaging, troubleshooting, and upgrades (Lenovo, HP, Zebra devices, rugged/forklift platforms)
* Configuration and deployment experience using SCCM/MECM and/or Intune
* Familiarity with PowerShell scripting for automating tasks and configurations
* Experience contributing to or leading components of IT projects, including new site setups, system upgrades, or cloud migrations
* Strong analytical and problem-solving skills for resolving complex hardware, software, and network issues
* Excellent written and verbal communication skills; able to support and interact with both technical and non-technical users
* Outstanding organization and time management skills, with the ability to prioritize tasks in dynamic environments
* Experience collaborating with cross-functional teams including infrastructure, cybersecurity, and application teams
* Proficiency with ITSM tools (e.g., ServiceNow, ServiceDesk) and working within ITIL frameworks
EDUCATION:
* Bachelor's degree in computer science, Information Systems, or a related field strongly preferred
* Technical certifications preferred, such as:
* CompTIA A+, Network+, or Security+
* Microsoft Certified: Modern Desktop Administrator Associate
* Microsoft 365 Certified: Endpoint Administrator Associate
* ITIL Foundation
* 4-6+ years of progressive IT support experience, including helpdesk, deskside, and remote support in a corporate or enterprise environment
At TIDI Products we are committed to offering a comprehensive employee benefits program than help our employees stay healthy, feel secure and maintain a work/life balance.
About TIDI Products…
TIDI Products is a market leading manufacturing of disposable infection prevention products and patient safety products, headquartered in Neenah, WI. We have manufacturing and distribution facilities in Neenah, WI, and Tijuana, MX. TIDI provides best in class products and services to major healthcare products distributors and users worldwide.
We Support Care Givers and Protect Patients!!
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ********************* or call ************ x 4044.
Equal Opportunity Employer
TIDI Products is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, family.
Aftermarket Sales - Technical Support Representative
Remote support technician job in Sturgeon Bay, WI
Job Description
We are Growing!
Marine Travelift is a growing Wisconsin-based manufacturer of customized boat handling systems that include boat hoists, marine forklifts, and hydraulic transporters. Marine Travelift has been manufacturing mobile boat hoists since 1954, and our equipment is utilized across the globe with over 5,000 units in service to help marinas handle boats of all sizes. We are the world leader in customized boat handling systems and our products back that up.
Marine Travelift is also the parent company to Shuttlelift, an expansive line of industrial, rubber tire gantry cranes used in a variety of lifting applications and industries. Our gantry cranes are used globally and offer lifting solutions capacities of 25 - 1000 metric tons and greater.
What are we looking for?
Marine Travelift Inc., in Sturgeon Bay, WI is excited to be adding an After Market - Technical Support Representative position to our Aftermarket Sales team. As a Technical Support Representative, you will work with the Senior Service Manager and will be responsible for overseeing high-quality services for customers while also scheduling a team of field service technicians. You will ensure that services meet and exceed customer expectations, are delivered on time, and are within budget.
As a a Technical Support Representative, you will…
Support customers with technical advice to support our product in the field
Change customer concerns/complaints to supported customer needs
Assist customers in developing solutions to meet their needs
Add and remove work assignments for Field Service Technicians
Monitor service-delivery to ensure it meets quality standards and the customer's needs.
Resolve service-related issues and customer complaints in a timely manner.
Complete all other duties and responsibilities that are assigned.
We are looking for you to have…
A technical background/ mechanical aptitude background experience in sales & customer support together.
Related work experience or an associate's degree in business (or related field) is a plus
Experience is Hydraulics and electrical system is a plus
Experience with heavy equipment is a plus
Good organizational skills, be detailed orientated and be able to learn effectively
Good communication skills (both verbal and written)
Good computer and system processing skills
As our team member, you will receive…
Health, dental, vision, and life insurance plans which are available the first of the month following your date of hire with Health Saving Account (HSA) plan with employer contribution
Paid vacation and paid holidays available on day one
Participation in the company's bonus incentive plan
Eligibility in our 401K benefit plan with company match after 30 days of employment
Job training and advancement opportunities
We are an EOE/AA employer (M/F/Veteran/Disability/Gender Identity/Sexual Orientation)
Check us out at: **************************** and ****************************
Brand New Variable Width Boat Hoists: ********************************** NmXGxbp8
Project Technician
Remote support technician job in Green Bay, WI
Perks:
Online Mobile Courses
Flexible Scheduling
Paid Training for Career Advancement
Opportunity to Help People in Times of Need
Aggressive Competitive Wages
Company and Culture:PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description:With a ‘One Team' mentality, you will perform services as assigned while following PuroClean production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial jobsites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities:
Managing Customer Satisfaction and representing the brand
Effectively perform all aspects of the production processes
Regular Vehicle and equipment maintenance and organization
Working with your direct supervisor to ensure team is unified and efficient
Following all uniform and policy guidelines in line with the Brand Identity Guide
Always leaving jobsites with a clean and orderly appearance
Developing production expertise through providing services
Maintaining cleanliness of products and equipment to the highest standard
Ensure clear communication with office staff, immediate supervisor and fellow technicians
Qualifications:
Willingness for continued learning and growth
Attention to details in organization, cleanliness and care for facility, assets and equipment
Aptitude with record keeping, recording information and communicating ‘the message'
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines
Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time
“We Build Careers”
- Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM.
“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
Auto-ApplyIT Support Technician
Remote support technician job in Appleton, WI
Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities.
Pay Range
USD $20.00 - USD $23.06 /Hr.
STAR Bonus % (At Risk Maximum)
0.00 - Ineligible
Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 7:30am - 4:00pm
Overview
Navitus Health Solutions is seeking an IT Support Technician to join our team!
This is an onsite position in our Appleton WI location.
The IT Support Technician will be responsible for providing first level technical assistance and support related to computer systems and hardware. Respond to queries, execute basic diagnostic programs, isolate problems, and determine proper escalation within Navitus and/or vendor support. Individuals in this job position are competent to perform work at the entry level technical skill set within this job family. They have some familiarity with information technology systems and processes.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
* Imaging, Packaging, Shipping and Tracking of Hardware based on incoming requests
* Receiving, tagging and inventorying of hardware
* Maintenance and inventorying of shipping supplies
* Record user interactions in Service Desk application
* Working with users to receive, track, and inventory, corporate hardware within termination process
* Work with vendors and run diagnostic programs to resolve problems
* Document processes and solutions in the IT knowledge base
* Maintain accurate New hire, Transfer and Termination hardware tasks with attention to detail
* Maintain Asset Lists and documentation accurately
* Other duties as assigned
Qualifications
What our team expects from you?
* High school diploma required
* Working knowledge of hardware provisioning and support required
* Experience in solving customer issues required
* Knowledge of Active Directory Users and Computers preferred
* System Center Configuration Manager (SCCM) preferred
* Knowledge of Microsoft tools such as email, Teams and SharePoint preferred
* Participate in, adhere to, and support compliance program objectives
* The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
* Top of the industry benefits for Health, Dental, and Vision insurance
* 20 days paid time off
* 4 weeks paid parental leave
* 9 paid holidays
* 401K company match of up to 5% - No vesting requirement
* Adoption Assistance Program
* Flexible Spending Account
* Educational Assistance Plan and Professional Membership assistance
* Referral Bonus Program - up to $750!
#LI-Onsite
Location : Address
1025 West Navitus Dr.
Location : City
Appleton
Location : State/Province
WI
Location : Postal Code
54913
Location : Country
US
Auto-ApplySoftware Technician II
Remote support technician job in Oshkosh, WI
+ The Technician will support senior technicians and engineers in testing vehicles and parts/components, performing configuration changes and repairs of test systems, and following appropriate engineering procedures, standards, and specifications. This role may also provide support in the fabrication and assembly of test fixtures and wiring of related systems/sub-systems.
+ The objective is to validate new product designs as part of new product development as well as resolve issues on sustaining products.
+ The Technician is expected to provide exemplary support technical support to the customers of Client's Test and Development.
**Responsibilities:**
+ These duties are not meant to be all-inclusive and other duties may be assigned.
+ Conduct testing of prototypes and current products to determine capabilities of vehicles/systems and conformance to specifications and/or regulations in partnership with engineers and senior level technicians.
+ Test and record data using operational knowledge of vehicle systems (CAN, electrical I/O, electrical pneumatic) using manual entry and data acquisition. Troubleshoot systems, perform basic failure analysis and follow detailed test procedures.
+ Assemble, disassemble, and fabricate complex/customized parts, mechanical structures and test stands/fixtures in partnership with engineers and senior level technicians.
+ Maintain a safe work environment, adhere to all safety procedures during all aspects of job performance which includes regular exposure to personal and physical hazards.
+ Operate heavy equipment/machinery or drive vehicles as required for the purposes of testing or material handling.
+ Determine appropriate test instruments for product testing.
+ Plan and schedule daily activities to complete assignments in their order of priority to make effective use of time and ensure projects are being completed within identified timeline.
+ Communicate effectively and work cross functionally to resolve technical problems including the ability to provide constructive feedback to all levels of the organization. Interpret and execute written/verbal directions and instructions.
**Required Skills:**
+ Technical Diploma with three (3) years of experience in engineering or equivalent*.
+ Must have the ability to read schematics, electronic knowledge and able to complete simple wiring.
+ Ability to travel 10%.
+ Ability to read and interpret engineering drawings.
**Preferred:**
+ Automotive CAN communication experience
**Education: :**
Technical Diploma with three (3) years of experience in engineering or equivalent*
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.