Remote support technician jobs in Huntley, IL - 1,113 jobs

Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department! Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center. In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift. Responsibilities Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential. Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks Assists with client medication observation in Crisis programming as needed Performs tasks related to maintaining environmental standards in crisis programming Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention. Completion of required documentation within established timeframes, through use of an Electronic Client Record Participates in team meetings to assess clients' progress. Participates in emergency response activities as assigned. Requirements A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC. Must be 21 years of age. Experience preferred, but not required While performing the duties of this job, the employee must be able to stand, walk, use hands to push and pull cleaning equipment, reach with hands and/or arms, climb ladders, crouch or stoop, and lift or move up to 10 pounds. Salary $17.00 Hourly Job Type On-Call Service Unit Behavioral Health Services Department Emergency Services

Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker). * Support device lifecycle management including provisioning, upgrades, and decommissioning. Helpdesk Support * Provide Tier 1 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services. * Manage Active Directory accounts, including password resets and group memberships. * Respond to user requests via ticketing system, phone, and email. * Assist with onboarding and offboarding processes, including account setup and equipment provisioning. Cybersecurity Monitoring * Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM). * Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections. * Escalate potential threats to senior IT staff. * Support basic compliance and security hygiene initiatives. Networking Support * Assist with troubleshooting network connectivity issues. * Perform basic switch port checks and cable management. * Document network configurations and changes. Documentation & Collaboration * Maintain accurate records of support activities, system configurations, and procedures. * Collaborate with IT team members on projects and departmental initiatives. Qualifications * Associate or bachelor's degree in information technology, computer science, or a related field. * Strong interest in endpoint management, cybersecurity, and IT support. * Basic understanding of Windows OS, Microsoft 365, and networking fundamentals. * Excellent communication, troubleshooting, and organizational skills. * Ability to work independently and collaboratively within a team. * Eagerness to learn and grow in a dynamic IT environment. Preferred Skills (Not Required) * Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM). * Exposure to cybersecurity platforms and monitoring tools. * Experience with ticketing systems (e.g., ServiceNow, Jira). * Basic scripting knowledge (e.g., PowerShell, Bash). EEO-M/F/D/V At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs. Benefits and other Compensation Programs At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply): * Medical, dental and vision * Health Savings Account (HSA) / Flexible Spending Accounts (FSA) * 401K plan with a company match - 100% match on the first 5% you contribute * Short- and Long-term disability coverage * Life Insurance and AD&D - 100% paid by employer * Employee Assistance Program (EAP)

The Technology Support Specialist II will provide efficient operational and technical assistance to university technology end-users; perform duties related to the installation, maintenance and repair of university-owned computer technology and AV; determine current and future technology needs and systems function requirements through the application of system analysis techniques; make end-users more effective and efficient using technology. Please click the link for more information about our benefits. Office of Human Resources | Benefit Responsibilities Responsible to model the University Mission through dedicated job performance, service excellence to constituencies, respectful collaboration and active support of the University's Mission and Catholic and Lasallian higher education. * Interface with users in a professional, helpful, and approachable manner * This position maintains and installs advanced high-level client service systems such as Intune, Security programs, Adobe Creative Suite, and Print Management systems * Designated Group Policy management within Active Directory * Expert knowledge of Microsoft and Apple based computing devices * Review requested software for compatibility with current desktop computer specifications * Create and maintain records of all installations of university hardware and software * Provide direct support of standardized computing hardware, software, AV, and peripherals focusing on the productivity of technology users * Provide, when appropriate, "best-efforts" support of non-standardized hardware, software, and peripherals to support the business of the University. * Perform necessary diagnostic evaluation of problems through contact with the user (via telephone, e-mail, online, or in person) * Visit, as necessary, other Lewis University campuses to resolve technology issues in a timely manner * Work with other Office of Technology staff to resolve problems, escalating issues as necessary. * Log all efforts towards resolution and contacts with the user in the appropriate problem ticket. * Inform the user of ticket status and resolution, as appropriate * Mentor desktop student employees to improve the level of their work * Perform specialized Desktop tasks as assigned (i.e., computer lab support, software and hardware quoting and purchasing, audio/visual installations, etc.) * Provide support for events and classroom-based technology set ups and service desk calls * Use knowledge bases and other specialized tools to supplement abilities and increase success rate in problem resolution * Participate in available training opportunities to expand knowledge and skills and improve service to end users. * Perform other job-related duties as assigned. Minimum Qualifications Associate's degree in computer science or information systems, or equivalent education and experience. Strong computer skills and knowledge are mandatory. A successful candidate must possess a strong technical working knowledge of computers (PC/Mac), workstations, laptops, notebooks, audio visual equipment, mobile computing devices and associated equipment. Familiar with programs, languages, and supported software packages. Specialized computer skills are beneficial. Must possess excellent analytical, logical, and time management skills and have the ability to use independent judgment to resolve issues. Must have extremely strong verbal and written communications skills and be able to understand technology and technical concepts. Must have excellent customer service skills and be willing to cross-train to gain a wider support perspective to meet support needs. Must be a strong team player. Must be able to lift equipment of at least 50 lbs. Minimal travel to regional campuses required. Preferred Qualifications Bachelor's degree and A+ certification preferred. Broad knowledge of widely used software applications and system management tools, anti-virus and security programs, Adobe Creative Suite, Microsoft and Apple based computing devices and Print Management systems. Designated Group Policy management within Active Directory. Essential Duties Work hours Full-time; typically M-F 8:30 - 5:00

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Help Desk department is to provide front line technical support and assistance for external customers who encounter issues with IT systems, hardware or any technology provided by Level 10. Scope: The Help Desk department is responsible for a range of customer service, critical tasks, incident management, service request fulfillment, troubleshooting and technical support. Our Help Desk department is made up of the following roles: Help Desk Manager, Help Desk Lead, Technical Lead, Analysts I-III Department Responsibilities: Issue Resolution: Responding to and resolving technical issues reported by users promptly and effectively. This includes troubleshooting problems with hardware, network connectivity, and other IT-related issues. Remote Support: Providing remote assistance to users through phone, email, chat, or remote desktop tools to troubleshoot and resolve issues. Incident Management: Managing and prioritizing incidents according to their impact and urgency to minimize downtime and disruptions to business operations. User Assistance: Providing courteous and professional assistance to users in navigating IT systems, understanding technology functionalities, and resolving user queries. Service Requests: Fulfilling service requests such as software installations, account setups, password resets, and access permissions based on established procedures and service level agreements (SLAs). Escalation Management: Escalating complex or unresolved issues to appropriate Help Desk teams or specialists for further investigation and resolution. Knowledge Base Management: Maintaining a comprehensive knowledge base of known issues, troubleshooting steps, and solutions to facilitate quick problem resolution and self-service options for users. Documentation: Documenting resolutions, procedures, and best practices to ensure consistency in service delivery and support continuous improvement efforts. Performance Metrics: Monitoring and reporting on key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, and first-call resolution rates. Requirements:

Job Description As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services. Your role will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work. Key Responsibilities: Advanced Technical Support: Resolve complex technical issues escalated from Tier 1 and Tier 2 support, ensuring timely and effective resolution, including but not limited to: Virtualization: VMware & HyperV Backup systems and Storage Network and Security (Firewall Systems, Router and Switches etc.) Active Directory and O365 Administration System Administration: Perform advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers 2008-2022 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365) Project Participation: Collaborate with project teams to design, implement, and manage IT projects for clients. Mentorship and Training: Provide guidance and training to Tier 1 and Tier 2 support staff, fostering a culture of continuous learning and improvement. Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered. Documentation: Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions. Proactive Maintenance: Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability. Incident Management: Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence. Security: Implement and manage security measures to protect client data and systems from threats and vulnerabilities. Qualifications: · Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity. · Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable. · Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices. · Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently. · Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. · Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships. · Team Player: Ability to work collaboratively within a team environment and share knowledge effectively. Requirements Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity. Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable. Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices. Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships. Team Player: Ability to work collaboratively within a team environment and share knowledge effectively. Benefits Benefits: Company-paid Day-1 Health Insurance for employee Company-paid AD&D Insurance Company-paid LTD & STD Insurance Unlimited PTO Employee Assistance Program Dental Insurance Vision Insurance 401k Life Insurance Additional Information: Position Type: Full time, salaried Salary Range: $85,000 - $110,000/yr Unlimited PTO Eligibility: After 90 days Employee Ownership Eligible after 1 year of service

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace! Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support -with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Overview Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 1 and 2 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients. Impact's Unified Support Service Desk provides 24/7/365 client support. The available Second Shift option is: Saturday-Tuesday: 1 PM-12 AM The Brand-New USO: Impact Networking's 24/7 Customer Service Center Responsibilities Technical Provide Tier 2 end-user IT support escalated by Tier 1 Analysts Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services Documentation and reporting On-time documentation of issues within Impact's ticketing system Run historical reports to identify reoccurring service disruptions Document problem resolution and processes Assist with on-boarding of new clients and users Run diagnostic applications to resolve problems General Participate in ongoing training and attainment of manufacturer certifications Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service What We Are Looking For Required Skills and Experience Windows Server 2019-2025 Administration Active Directory management and maintenance DNS, DHCP, VPN and foundational networking and connectivity concepts Ability to manage user accounts, licenses, and permissions through Office 365 admin portal Fundamental troubleshooting of Office 365 applications and services Strong IT diagnostic abilities Strong written and verbal communication skills Working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Valued Skills and Experience Remote Desktop Services and RMM familiarity VMWare, Hyper-V and other virtualization technologies Azure and other cloud solutions Microsoft Exchange, SQL, and SharePoint management Storage solutions: SAN, NAS, and Shared Storage Experience as part of a Microsoft Partner organization Experience working for a managed services organization Valued Certifications, Licenses, Registrations Microsoft Fundamental and Associate certifications CompTIA A+, Network+, Server+, Security+, etc. certifications Cisco certifications Why Join Us? Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Benefits Up to 20 days of PTO Up to 7 Paid Sick Days 12+ paid holidays Paid Parental Leave Comprehensive Health, Disability Life, Dental and Vision Plans 401(K) & retirement plans Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s) Continued education reimbursement On-going training & development opportunities The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $59,500-$70,500. Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together! #LI-Onsite

Job DescriptionDescription: Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements: What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: IAT II Certification: CCNA, Security+, CND, OR SSCP

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Key Responsibilities Serve as the first point of contact for IT support requests via phone, email, or Fresh-service ticketing system. Troubleshoot Windows desktops/laptops, printers, scanners, handheld devices, and production PCs. Install, configure, and maintain operating systems, business applications, and end-user devices. Provide user account management (Active Directory, Microsoft 365, ERP, permissions) including password resets. Support Microsoft 365 apps: Outlook, Teams, SharePoint, OneDrive, and Teams Voice. Assist with onboarding/offboarding employees, including setting up or disabling user accounts and equipment. Document incidents, service requests, and resolutions. Escalate unresolved issues to higher-level IT staff and follow up to ensure resolution and satisfaction. Perform basic network troubleshooting (LAN/WAN/Wi-Fi/VPN). Maintain accurate IT asset records and inventory. Collaborate with infrastructure teams on complex issues or outages. Assist with system updates, patches, security configurations, and IT process improvements. Participate in IT projects, software deployments, and process improvement initiatives. Travel between company locations as needed (mileage reimbursed) and assist with equipment moves/setup.

IT Help Desk Technician, this dynamic and innovative individual is solution oriented at heart, with experience to back it up. You will be responsible for all aspects of Surge IT Support, Inc., Help Desk Support. We are looking for an individual with 2\-3 years of Help Desk or Computer Network experience to provide fast and useful technical expertise and assistance on computer systems. You will answer queries on basic\-advance technical issues and offer advice to solve them. The goal is to create value for clients that will help preserve the company's reputation and business. Skillset This Intermediate\-level Help desk technician must have: · Strong interpersonal skills · Solid technical knowledge · Confident & Effective communicate skills, able to understand complex problems and explain solutions in simple terms. · Must be customer\-oriented and patient to deal with difficult customers. Duties Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing basic\-intermediate remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Walk the customer through the problem\-solving process Provide some support to entry\-level support personnel Direct unresolved\/complex issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow\-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements Experience a help desk technician or other customer support role Tech savvy and working knowledge of office automation products, databases and remote control Knowledgeable of computer systems, mobile devices and other tech products Ability to diagnose and resolve technical issues under pressure Proficiency in English Excellent communication skills Customer\-oriented and cool\-tempered IT Certifications: Cloud management & automation; data center virtualization; network virtualization; digital workspace, desktop and mobility Benefits Hourly position Part\-time or Full\-time Computer "}}],"is Mobile":false,"iframe":"true","job Type":"Any","apply Name":"Apply Now","zsoid":"695123495","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"Work Experience","uitype":2,"value":"0\-1 year"},{"field Label":"City","uitype":1,"value":"Elgin"},{"field Label":"State\/Province","uitype":1,"value":"Illinois"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"60123"}],"header Name":"IT Help Desk Technician (Intermediate \-Level)","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00267007","attach Arr":[],"custom Template":"2","is CandidateLoginEnabled":false,"job Id":"**********00283024","FontSize":"15","location":"Elgin","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

Responsibilities As a Computer Technician you will provide site support and assist with lifecycle management of computers, imaging peripherals and mobile devices. You will work directly with end users to help troubleshoot their devices and escalating issues as needed. This is a 6 -12 month contract opportunity reporting onsite in Vernon Hills, IL. Qualifications Prior experience supporting the maintenance of hardware and software strongly preferred Reimaging experience preferred Documentation and inventory experience preferred Strong customer service skills required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $20.00-$22.00 an hour What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

Because of the drastically increasing demand from AI/ML applications, the computing hardware industry has gravitated towards data formats narrower than the IEEE double format that most computational scientists and engineers are accustomed to. Moreover, the vast majority of the performance associated with these reduced precision formats resides on special hardware units such as tensor cores on NVIDIA GPUs, which specialize for a restricted set of floating point operations only. Many scientific applications, particularly those that are physics-driven and mission-critical, still struggle to adapt to this new hardware trend. To help bridge the gap, the Argonne Leadership Computing Facility (ALCF) invites applications for a postdoctoral appointment on the subject of mixed/reduced precision computing on modern hardware. Duration of the appointment is one year initially and renewable for up to three years contingent on performance and funding. The successful candidate will be supported by ALCF's Performance Engineering group and is encouraged to engage with the broader Argonne scientific community. Moreover, the successful candidate is encouraged to experiment on the wide variety of systems available at ACLF, including both the large-scale production machines and the testbed machines featuring novel architectures such as Cerebras and SambaNova. The list below provides examples of the potential tasks for the successful candidate and illustrates the general nature of the work but is not intended to be exhaustive. In addition, the successful candidate is encouraged to bring their inputs in the research direction during the appointment. + Diagnosing and analyzing the numerical challenges related to the narrower data width + Devising and evaluating novel techniques to exploit the reduced precision hardware + Incorporating mixed/reduced precision into existing applications relevant to ALCF's mission + Developing and maintaining tools and libraries that facilitate the adoption of mixed/reduced precision computing in the broader community + Collaborating with domain experts to understand how the trend of reduced precision hardware impacts their practices and provide support in return + Publishing and presenting at professional venues **Position Requirements** Required skills and qualifications: + A PhDdegree completed withinthe last 0-5 years (or soontobe completed)in numerical analysis, applied mathematics, computational science, computer science,or another relevant field + Independent research experience + Proficiency in programming and knowledge on computing hardware + Ability and willingness to work collaboratively in a team environment + Effective written and oralcommunication and interpersonal skills + Ability to model Argonne's core values of impact, safety, respect, integrity, and teamwork Preferred skills and qualifications: + Knowledge on floating point arithmetic and mixed/reduced precision computing techniques + Experience with programming GPUs and/or other accelerators + Proficiency in mathematical reasoning and numerical analysis + Up-to-date awareness about the status and trend of the computing hardware industry + Interest in working with domain experts on practical problems + Experience with large-scale distributed systems + Knowledge on numerical linear algebra, numerical methods, high performance computing, or other related fields **Job Family** Postdoctoral **Job Profile** Postdoctoral Appointee **Worker Type** Long-Term (Fixed Term) **Time Type** Full time The expected hiring range for this position is $72,879.00-$121,465.00. Please note that the pay range information is a general guideline only. The pay offered to a selected candidate will be determined based on factors such as, but not limited to, the scope and responsibilities of the position, the qualifications of the selected candidate, business considerations, internal equity, and external market pay for comparable jobs. Additionally, comprehensive benefits are part of the total rewards package. Click here (******************************************** to view Argonne employee benefits! _As an equal employment opportunity employer, and in accordance with our core values of impact, safety, respect, integrity and teamwork, Argonne National Laboratory is committed to a safe and welcoming workplace that fosters collaborative scientific discovery and innovation. Argonne encourages everyone to apply for employment. Argonne is committed to nondiscrimination and considers all qualified applicants for employment without regard to any characteristic protected by law._ _Argonne employees, and certain guest researchers and contractors, are subject to particular restrictions related to participation in Foreign Government Sponsored or Affiliated Activities, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation in the application phase for review by Argonne's Legal Department._ _All Argonne offers of employment are contingent upon a background check that includes an assessment of criminal conviction history conducted on an individualized and case-by-case basis. Please be advised that Argonne positions require upon hire (or may require in the future) for the individual be to obtain a government access authorization that involves additional background check requirements. Failure to obtain or maintain such government access authorization could result in the withdrawal of a job offer or future termination of employment._

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) • Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. • This candidate would need to be a leader type and a well-diversified Deskside Tech. • Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. • Outlook PST files. • Break/Fix troubleshooting experience in larger corporate environments. • Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. • This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized). Additional Information For more information, Please contact Shubham ************

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit ************************** The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at our Oak Brook, IL office. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, Server, LAN, A/V and software support, among other items. The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning. Communication & Professionalism: The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position. * Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved * Ensure productivity metrics are achieved and standardized processes are followed * Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences. * Adhere to and enforce company and client information security policies * Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Technical Support: * Maintain and support a mixed PC and MAC technology environment * Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance * Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content * Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange * Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment * Coordinate and set up AV for company meetings, including testing and setting up hardware * Actively participate in departmental & client meetings * Be available in the event of outages and urgent needs (may be after hours) * Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues * Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer * When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned. Requirements * Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment * Knowledge of Windows desktop operating systems and basic office applications * Experience administering user and group objects in Active Directory * Experience administering Office 365/Exchange mailboxes * Ability to provide after-hours support * Strong interpersonal and communication skills * Attention to detail, with a focus on systems processes adherence and organizational skills * Strong analytical and problem solving skills * Self-starter with the ability to work independently as well as within a team environment * Periodic weekly travel is required to remote sites for on-site support Preferred Skills: * Experience supporting Office 365 and Windows server platforms * Experience working with Active Directory * Experience supporting Cisco IP phones and Call Manager Education, Certifications and Licensures: * Two year degree or higher is preferred or equivalent work experience * Microsoft, CompTIA A+ or other technical certificates desired Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

TekPro Engineering is looking to hire a Field Service Technical Support Specialist immediately! These positions offer competitive pay rates, long term job security, full benefits, and future career growth. This position will not be available for long so please inquire immediately if interested! Must Haves: Performing demonstrations and installations for customers - on Epson, HP, and Canon wide format printers, scanners, laptops, etc. Installing and calibrating wide format printers Training end users on equipment purchased from IT Supplies Creating sample prints Answering technical questions about the products we sell Coordination of installation dates and details Possessing technical expertise on color management, RIP software and print production workflow Nico Conwi - Hiring Manager Mobile: ************ Email: **********************

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Responsible for providing college-wide training, support and delivery of technological solutions. Responsible for support and implementation of end user technology needs. Serves as a liaison between the user community and Information Technology, providing outstanding customer service in person, online, or by phone Ability and willingness to work outside of normal and traditional hours Hours are as follows: Monday - Thursday: 10:00 am - 4:30 pm Friday: Off Saturday: 8:00 am - 1 pm * Provides onsite, phone, email, and chat support for end user systems and applications. Provides outstanding customer service and empathy during all customer encounters. * Installs operating system, software, hardware equipment, and firmware on desktops, laptops, printers, lecterns and other infrastructure systems. * Identifies, diagnoses, repairs, and resolves technical hardware and software issues in a timely manner. * Facilitates the continuous and reliable operation and performs general preventative maintenance tasks on software, computers, laptops, printers, projectors, classroom technology, and other hardware and peripheral equipment used by various departments. * Installs, upgrades, supports, maintains, and troubleshoots software, computers, laptops, printers, projectors, classroom technology, and other hardware and peripheral equipment used by various departments. * Utilizes ticketing system to document and prioritize work following Information Technology standard operating procedures. Logs all related interactions as well as answer, troubleshoot and document support calls and emails. * Completes work on assigned tickets, projects, and tasks, documenting, tracking, and monitoring the problem to ensure a timely resolution. * Moves computers, laptops, monitors, printers, and associated equipment. Coordinates with Facilities Management as needed for any moves, construction and installation projects. * Stays current with relevant Harper College systems, information, changes and updates. * Contributes to technical support documentation of resolutions, processes, and procedures. Participates in the development, implementation, and communication of guidelines and procedures for the usage, deployment and management of systems and software supported by Information Technology. * Interacts with systems administrators, software systems engineering, and applications development to restore service and perform root cause analysis to correct core problem as needed. * Evaluates and recommends new software, hardware, and services to enhance functionality and reduce user problems. * Tests, configures, and implements new hardware, software and other modifications to existing equipment and systems. * Responsible for security, integrity, and reliability of desktop systems. Reports any violation of the Acceptable Use Policy. * Schedules software deployment packages for unattended installation to desktops, laptops, and off-network laptops and computers. . * Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Manage hardware repair and replacement process. * Facilitates communication between the end-user and Information Technology. * Assists as appropriate with projects involving Information Technology. * Participates in technical setups for standard classroom, lab or office needs as well as for special events which may include a laptop, projector, desktop, microphones and telephones. * Provides computer-related training and technical assistance to employees on Harper College technology. * Provides System Administration support for the various client groups using the Service Desk ticketing system. * Performs related duties as assigned. Education: Associate Degree or two (2) years of equivalent experience. Related certifications a plus including current Microsoft Windows operating system, Microsoft Office Suite, ComTIA, Help Desk Institute, ITIL. Experience: * Understanding of a wide variety of operating systems. * Understanding of support tools. * 2 or more years' experience supporting Windows desktop/laptop PCs. * 2 or more ;year Remote Desktop support experience. * 2 or more ;years of experience with customer service, providing remote technical support. * Ability and willingness to work outside of normal and traditional hours. * Ability to handle a wide variety of customer service situations. * Able and willing to learn new as well as existing technologies. * Able to multi-task. * Be a contributing member of a Technical Team. * Excellent interpersonal, verbal and written communication skills with ability to handle customer concerns over telephone or through personal contact. * Experience working in a team-oriented, collaborative environment. * Familiar with a problem management ticket system. * Familiarity with Active directory. * Have knowledge of commonly-used concepts, practices, and procedures within the Information Technology field. * Knowledge and experience of customer service practices. * The ideal candidate is detailed oriented and thorough; must be able to follow-through to the completion of a task. * Experience in higher education or a campus environment a plus.