Remote support technician jobs in Reynoldsburg, OH

We are seeking a skilled Helpdesk Technician to join our Client's team. In this role, you will provide enterprise-level IT support by managing user accounts, troubleshooting operating systems, and ensuring smooth operation of identity and access management processes. You'll also assist with device management, resolve tickets efficiently, and apply ITIL/ITSM best practices to deliver exceptional customer service Basic/expected: Computer power user at minimum Excellent customer service skills Basic experience/knowledge of Active Directory (Users and Computers specifically) Basic experience/knowledge of Office 365 and Okta (or other identity/SSO/MFA tools) Intermediate experience/knowledge of Windows OS Intermediate experience/knowledge of Office applications Basic experience/knowledge of iOS/mac OS Basic understanding of the ITIL/ITSM methodologies Preferred: 1-2 years of Enterprise IT support experience CompTIA A+/ITIL certifications MDM experience KB/ticketing application experience Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

🚀 IT Support (Help Desk Technician) ⏳ Job Type: 12-Month Contract (Potential for Extension or Permanent) 💰 Pay: $24/hour Looking to kickstart your IT career? We're hiring an Entry-Level IT Support Technician in Columbus, OH! If you have a Bachelor's in Computer Science, Information Systems, or a related field, and 0-2 years of experience, this is the perfect opportunity to grow your career! Responsibilities: Provide technical support for hardware, software, and network issues Troubleshoot and resolve IT problems quickly and efficiently Set up and configure computer systems and software Respond to user inquiries and document support requests Collaborate with the IT team on projects and problem-solving Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field 0-2 years of IT support experience Willingness to learn and develop technical skills Knowledge of Windows, mac OS, and office apps Strong communication and problem-solving skills What We Offer: $21/hour 12-month contract with potential to extend or go permanent Training, mentorship, and career growth opportunities Ready to Apply? Send your resume and a short cover letter explaining why you're excited to join the team. We can't wait to hear from you!

Key Responsibilities: Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. Support mobile device setup and management for sales or field teams. Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Escalate and track issues that require higher-level intervention or vendor support. Collaborate with network and system administrators for more complex technical issues. Maintain accurate documentation of incidents, resolutions, and asset inventories. Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons. Required Skills and Qualifications: 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Preferred Qualifications: Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.

Duration: long term contract Job Responsibilities Provide first contact support of incoming requests to the service desk via telephone, web portal, and chat to ensure courteous, timely, and effective resolution of end-user issues. Respond to enterprise connectivity issues in an analytical and methodical documented manner Build rapport and elicit problem details from service desk customers. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization. Work as an effective team member

HCLTech is seeking a highly talented and self-motivated Computer Aided Design Support Engineer to install, configure, administer, troubleshoot, and migrate CAD tools such as 3DEXPERIENCE, CATIA V5, Delmia, AutoCAD, and SolidWorks. This role involves ensuring seamless integration with existing systems, providing technical support, and collaborating with engineering teams to optimize application performance. Job Title: Computer Aided Design Support Engineer Job ID: 1641005BR Position Type: Full-time Location: Raymond, OH Responsibilities: Installation and Configuration: Install and configure CAD applications such as 3DEXPERIENCE, CATIA V5, Delmia, AutoCAD, and SolidWorks. Ensure proper setup and integration with existing systems and workflows. Administration: Manage user accounts, permissions, and access controls. Maintain application settings and preferences to optimize performance. Troubleshooting: Provide technical support for any issues related to CAD applications. Diagnose and resolve software and hardware problems. Collaborate with vendors and other IT teams to address complex issues. Application Migration: Plan and execute migration of CAD applications to new versions or platforms. Ensure data integrity and minimal disruption during migration processes. System Monitoring & Maintenance: Monitor system performance and usage to identify potential issues. Perform regular maintenance tasks such as updates, patches, and backups. Implement and maintain disaster recovery plans. User Support and Training: Assist users with application-related queries and provide training on best practices. Develop and maintain documentation for application usage and troubleshooting. Collaboration: Work closely with design and engineering teams to understand their needs and provide tailored support. Participate in cross-functional projects to enhance application capabilities and integration. Skills : Technical Expertise: Proficiency in 3DEXPERIENCE, CATIA V5, Delmia, and Team center. Strong understanding of CAD application architecture and functionality. Problem-Solving: Excellent troubleshooting skills and ability to diagnose complex issues. Ability to work under pressure and manage multiple tasks simultaneously. Communication: Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users. Experience: Previous experience in a similar support role is highly desirable. Familiarity with standard practices and service management. Pay and Benefits Pay Range Minimum: $63000 per year Pay Range Maximum: $96000 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. How You'll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Job Responsibilities: Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. Installs hardware and software on workstations. Sets up and maintains network and telecommunications systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required. SKILL SET Possess a working knowledge of hardware components, hardware configurations, and have strong software experience. Excellent customer service skills to work effectively with clients and vendors. Excellent documentation skills. Practical problem solving skills and solid trouble shooting skillset. Possess excellent organizational skills. Possess excellent oral communication skills. Ability to work well with other people in a team oriented environment. Ability to install/deploy Windows / Apple based computers. Must be self-motivated and work with minimal supervision. Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users. Additional Information To discuss on this opportunity feel free to reach Raghu Varun Call on ************ or email your resume to ************************

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1) Duration of Contract 1 Months + Extendable Interview Type In Person Only Location: Columbus, Ohio, 43223, Qualifications · Understanding of Desktop Support and Software Licensing Services. · Uses creativity and innovation to automate and streamline processes and procedures. · Understands customer support, likes to work with people and can ensure that the customer is satisfied. · Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. · Working knowledge of Excel spreadsheets. · Strong communication/leadership skills. · Strong influence, collaboration and negotiation experience. · Ability to collaborate with supporting resources across business and/or functional lines. · Have excellent oral and written skills/possess strong meeting and work session facilitation skills. · Act as the escalation point for high priority support issues. · Ability to interpret end user license agreements. · Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). · Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). · Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. · Must be knowledgeable in the English language/speak clearly and understandably use the English language. Additional Information Thanks and Regards, Amrita Sharma 408 766 0000 EXT. 426 amrita.s@)360itpro.com

Role Title: IT Support Specialist Anchor Hocking Company is a global industry leader in glass tabletop and houseware manufacturing. Since 1905, we have perfected preparation, presentation, and preservation in product categories such as drinkware, barware, bakeware, serve ware, storage jars, and more. We are one of the most recognizable glassware brands in the world. We do it by merging beauty, durability, and functionality. The results are products homes really need - made to use and made to last. All designed, marketed, and manufactured right here in the USA. Welcome to Anchor Hocking: discover the genius of utility. Role Responsibilities: As an IT Support Specialist at Anchor Hocking Company, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position combines responsibilities from Tier 1 and Tier 2 support, requiring both excellent customer service skills and technical expertise. Your primary duties will include but are not limited to: Help Desk Support: Provide technical support to end-users, including diagnosing and resolving hardware and software issues. Ticket Management: Receive, prioritize, and manage IT support requests through our ticketing system, ensuring timely resolution and excellent communication with end-users. User Training: Assist end-users in understanding and utilizing IT systems, software applications, and hardware devices. Password Resets: Handle password resets and account unlocks, adhering to security protocols. Advanced Troubleshooting: Investigate and resolve more complex IT issues that require expertise beyond Tier 1 support. Hardware and Software Maintenance: Perform hardware and software installations, updates, and upgrades as needed. Network Support: Assist in maintaining and troubleshooting network infrastructure, including LAN/WAN connectivity and VPN configurations. Endpoint Management: Manage and configure endpoint devices, ensuring security compliance and optimal performance. Documentation: Maintain accurate records of IT assets, configurations, and support processes. Contribute information to knowledge base articles. On-call Rotation: Will be expected to participate in a rolling on-call rotation. The rotation frequency is 1 week on, 3 weeks off. Qualifications: Education: An associate degree in information technology, computer science, or a related field is preferred but not required. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus. Experience: At least 1-3 years of combined experience in IT support roles that encompass both Tier 1 and Tier 2 responsibilities. Technical Skills: Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Windows and mac OS operating systems, Microsoft Office Suite, and Active Directory. Familiarity with Microsoft DHCP, DFS, DNS, and Print Management are a plus. Customer Service: Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. Team Player: Ability to work collaboratively in a fast-paced environment and assist team members as needed. Problem-Solving: Strong problem-solving skills and the ability to adapt to new technologies and challenges. Attention to Detail: Excellent attention to detail and a commitment to providing high-quality support. Certifications: Relevant certifications or a willingness to obtain them is a plus. Primary Location: Lancaster, OH Monday - Friday 8AM - 5PM, with possible after-hours as needed including on-call rotation.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ROLE : Desktop Support LOCATION: Columbus, OH, 43215 Duration: 1 month+ · Job responsibilities :To perform PC refresh, data migration. · Windows troubleshooting and installing and configuring Additional Information For more information, Please contact Shubham ************

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset. Responsibilities: Provide technical support to clients via phone, email, or in-person. Identify, troubleshoot, and resolve IT-related issues. Document and track all support requests and resolutions in the ticketing system. Perform remote or on-site installations, upgrades, and repairs of hardware and software. Assist with user account management, password resets, and access permissions. Collaborate with other IT team members to resolve complex issues. Provide training and guidance to end-users on using technology and software. Stay up to date with the latest technology trends, software updates, and security protocols. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems, and networking Experience with ticketing systems, remote desktop tools, and diagnostic utilities Familiarity with ITSM best practices, such as ITIL Ability to work independently and as part of a team. Strong problem-solving and analytical skills Ability to multitask and prioritize tasks in a fast-paced environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required. Compensation: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour. American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Life Sciences and Healthcare Business Unit Senior Director - Business Unit IT Americas Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you! Job Description This role is responsible for directing IT project management staff, knowledge, skills, tools, and techniques to IT project activities in order to meet or exceed the needs and expectations of all projects stakeholders - including the customer. This includes the management of critical project components including project integration, scope, time, cost, quality, human resource, communications, risk, and procurement through all phases of the systems life cycle. Responsible for the coordinated management of a portfolio of projects to achieve a set of specific business objectives not available from managing projects individually. Directs programs from original concept, through IT solution definition and design to final implementation. Interfaces with all areas affected by the program including executive levels. Directs program strategy and objectives. Provides senior oversight of detailed work plans, schedules, program estimates, resource plans, and status reports. Directs program meetings, program tracking and analysis. Directs the review of program deliverables. Provides project management guidance and oversight to project teams. Provides IT thought leadership and continuous improvement for overall IT delivery performance. Communicates with IT Vice President and above regarding status of specific programs. Responsibilities Acts as a point of reference for the Sector as it relates to IT project management, including: Organizational Interfaces - * Directs and co-ordinates interaction with Business Unit Management Team - representing IT in the development of Business Strategy for the sector. Identify IT requirements in support of expanding business strategy for the assigned sector. * Directs efforts in assessing the fit of complex IT solutions and identifying gaps early for subsequent evaluation in the pursuit/solution development process. * Directs and co-ordinates participation in new product evaluations to define requirements and assess business fit for assigned sector or division. * Directs IT competency and capability in the early stages of lead and proposal development for all opportunities. * Directs the development of the IT section of response to customers RFP / RFI / RFQ's for new business opportunities for all opportunities. * Delivers, or directs staff in the delivery of, customer/partner presentations for all opportunities * Directs and co-ordinates productive business relationships with all levels of customer, business * partners, and vendor management. Project Planning & Administration - * Directs efforts to conceptualize a solution of significant scope across multiple applications and/or platforms. * Directs efforts to assist in the definition of all complex engagements to guide the most appropriate IT solution to the end user in concert with DHL Supply Chain and IT strategic direction. * Directs efforts for the creation, or assisting others in the creation, of the overall project work plan. * Directs others in the effective use and oversight of project administration processes including project initiation, labor tracking, status reporting, and basic project capital / expense tracking. * Provides experienced vendor co-ordination and management skills in the context of planning for overall project delivery; able to individually direct all IT groups - either in-house, customer, or third-party. Project Delivery - * Directs the completion of all project components to meet appropriate economic standards, ensure customer satisfaction, timely completion, and project profitability. * Directs staff to ensure overall project success. * Directs the co-ordination, communication, and development of detailed requirements in conjunction with the Analysts, Project Management, Operations, Solution Development, Application and Integration Development group(s). * Directs staff to assess project risks and develop timely, proactive plans to mitigate risk factors. * Directs staff to apply system development methodologies for custom and package application projects. Personnel - * Experienced and effective ability to provide direction, motivation, training, and decision support to project staff within the sector and across the entire sector. * Experienced and effective ability to leverage the competencies of project associates to enhance project quality and accelerate results. * Experienced and effective ability to recognize and manage staff diversity, performance and or personality conflicts. * Directs others in the completion of assignments through knowledge sharing. * Experienced and effective ability to deliver high quality performance reviews of project team participants. * Experienced and effective ability to recruit, develop, coach and counsel subordinates, General - * Experienced and effective ability to propose, refine, and implement project standards, policies, * procedures, and methodologies for DHL Supply Chain Business Unit IT. * Experienced and effective ability to understand and promote DHL Supply Chain's project lifecycle, concepts, principals, and business processes. * Apply broad understanding / knowledge of complex IT infrastructure components - e.g. networks, platforms, and operating systems. * Directs the development and management of fiscal budget for the assigned sector. * Requires no day-to-day supervision from IT management. Required Education and Experience Education - Required - Bachelors Degree or equivalent in a relevant business or technical subject. Desired - Masters Degree or equivalent in a relevant business or technical subject. Experience - * Minimum 15+ years experience in an IT environment. * Professional project or program management experience of system design, development, or integration projects (packaged and custom solutions). * Experience in planning major projects, including development of project proposals, business cases, project schedules, financial justification, etc. * Experience in the use of project management/planning software. Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our Organization is an equal opportunity employer.

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.​​ The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user requirements. IT Support Analyst Essential Duties and Responsibilities To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include, but are not limited to, the following; Administer end-user workstations and support end-user activities (Windows/Mac) Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported Onboarding/off boarding Users Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network. Investigate user problems and identify source; determine possible solutions; test and implement solutions. Act as second level support for IT Support Technicians. Produce/Support Virtual Meetings Perform off-site hardware upgrades when applicable. Perform software and application installations and upgrades. Create and upkeep IT knowledge base articles Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues. On-call rotation Mobility Maintenance Equipment Tracking Skill in organizing resources and establishing priorities. Excellent verbal and written communication skills. Ability to learn and support new systems and applications. IT Support Analyst Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or equivalent required. Associate's degree from a two-year college or technical school in a related field preferred. A minimum of two (2) years of professional experience in an Information Technology support role. Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN. Ability to communicate technical information to non-technical personnel. Must be self-driven Physical Requirements: Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds.

As a Service Desk Analyst for Brooksource's Private Aviation Client, you will be responsible for troubleshooting application or device problems. Responsibilities 75% - Answers inbound phone calls and emails during an assigned shift in a 7x24x365 global Help Desk. Provides technical assistance and problem resolution for employees requesting help on computer or network related issues or questions in a courteous, professional, thorough and concise manner. Demonstrates a commitment to providing superior customer service. Adherence to time and metric's tracking is required. Manages customer communications on scheduled and non-scheduled system maintenance, providing a communication hub between the business and Shared IT. 10% - Follows up on open tickets and confirms successful resolution with the client. 5% - Creates and maintains user accounts and access privileges for Active Directory (Windows 2000/XP) and application systems 5% - Maintains content within a knowledge-based computer system, through data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps. 5% - Assists on Help Desk related projects and activities as assigned by management. Minimum Qualifications 1-2+ years information technology experience supporting inbound customer requests. Experience in a fast-paced help desk or customer service environment required. Proficiency with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts including evenings, weekends, and holidays Job Overview A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems. Key Responsibilities Provide excellent customer service through phone, chat, and in-person support. Listen actively to understand user concerns and ensure timely resolution. Document all incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application issues. Perform assessment, triage, research, and education for end users. Support after-hours or weekend needs as required. Demonstrate strong attention to detail, follow-through, and a positive attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding issue status and resolution. Maintain professionalism in challenging or high-pressure situations. Qualifications Excellent communication and customer service skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support experience preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving abilities. Self-motivated with the ability to work independently under pressure. Flexibility to work varied shifts, including evenings, weekends, and holidays.