Remote support technician jobs in San Rafael, CA

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Main notes: • 2+ years of on-site technical support experience, or degree in related discipline • Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks) • Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc. • Excellent customer service skills, meeting with users in person to resolve complex technology issues. • Coordinate, track, and maintain inventory. • Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now • Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications • Trainable, Professional and Punctual • Independent - have to be ok with remote support (from office) • Self-starter and problem solver - but not afraid to ask questions • Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty • Mac & iOS presence Nice to haves: • Certification in Avixa CTS series • ANP - Audiovisual Network Professional Certification Audio Visual Responsibilities of an On-Site Technician: • Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. • Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. • Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Estimated Min Rate: $30.00 Estimated Max Rate: $37.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. 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Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer*** *** This is a 6-month engagement with good possibility of conversion to FTE*** Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired, Office location is San Francisco (bartable). Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet. Job Overview We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization. Key Responsibilities Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train) Setup and maintain conference room equipment (A/V, Polycom) Inspect, document, and maintain company IT equipment and hardware Coordinate with vendors for hardware/software procurement Perform physical equipment audits and update inventory tracking systems Diagnose and troubleshoot hardware and software issues Triage and resolve technical support tickets efficiently and accurately Maintain detailed logs of all technical interventions and equipment status Required Skills 2-4 years of technical experience troubleshooting for Mac and Windows Proficiency in inventory management systems Basic networking and hardware maintenance knowledge Excellent organizational and documentation skills Ability to prioritize and manage multiple support tickets simultaneously Preferred Skills Associate's degree in Information Technology, Computer Science, or related field CompTIA A+ certification is a nice to have Experience with asset management software Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence Work Conditions Full-time, 40 hours per week Occasional overtime may be required Physical demands include lifting equipment up to 25 pounds Physical Requirements Ability to work in a technical environment Comfortable working at computer workstations Capable of moving and positioning IT equipment Requires standing, walking, and light physical labor Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Senior Executive Support Technician to join their team in Menlo Park, CA! This role is hands-on and demands effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree. The Senior Executive Support Technician will support our client's employees by providing remote support and white glove treatment. Responsibilities Deliver best-in-class executive support for C-suite leaders, executives, partners, portfolio managers, and VIPs, ensuring minimal downtime and proactive, discreet service. Act as a technical lead within the desktop support team, mentoring junior staff and setting standards for executive support. Troubleshoot and resolve complex issues across a Windows-heavy environment, including endpoints, VDI, and remote connectivity. Administer and optimize Microsoft Intune for device management, compliance, application deployment, and security policies. Manage Microsoft 365 platforms (Outlook, Teams, SharePoint, OneDrive), ensuring seamless collaboration and productivity for executives. Support and enhance conference room and AV environments, including Teams Rooms, Zoom, telephony, and hybrid meeting setups. Partner with infrastructure and security teams to roll out updates, enforce compliance, and strengthen endpoint security posture. Lead end-user technology projects (device refresh, OS upgrades, M365/Intune enhancements, enterprise rollouts). Maintain and expand the IT knowledge base, driving process improvements and consistency in service delivery. Represent IT in executive-level meetings, advising leadership on technology initiatives and support readiness. Qualifications Bachelor's degree in IT/Computer Science or equivalent experience required. 10+ years of desktop support or end-user services experience. Proven expertise administering and troubleshooting Microsoft Intune for device enrollment, compliance, application packaging, and policy enforcement. Deep knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive, Exchange Online). Strong Windows 10/11 administration skills, including Active Directory and Group Policy. Experience supporting enterprise mobility: MDM, MFA, VPN, and mobile device management. Proficiency with service management platforms (ServiceNow, Remedy, Jira). Strong AV/conferencing support experience (Zoom, Teams Rooms, boardroom setups). Familiarity with networking/infrastructure (DNS, DHCP, routing/switching basics). Excellent communication and interpersonal skills, with proven discretion and professionalism when supporting executives. Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, or AVIXA CTS are a strong plus. Pay Rate: $55.00 - $65.00/hr

C-Suite Executive Technical Support Analyst (C-Suite) PERMANENT - ON-SITE - US-CA-Mountain View The role of the Staff Executive Technical Support Analyst is to assist senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the ‘go to' lead technical resource for all IT related support requests, e.g. Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a “high touch” level of support to the senior executives. VIP and Executive Support experience a MUST. RESPONSIBILITIES Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support. Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions. Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments. Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times. Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible). Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents. Ensures established SLAs are met or exceeded specific to response and resolution times Contribute to Knowledge Base and keep process documentation up-to-date. Proactively take on projects and initiatives with minimal to no supervision. Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level. May act as a “specialist” in a particular discipline. Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees. REQUIREMENTS Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily (see below for list). Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school. Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies. Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications. Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals. Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues Strong experience with video conferencing technologies and collaboration tools & platforms, e.g. Cisco, Poly, Slack, Google Suite Preferred certifications: ITILv4, ACMT, CCT, CompTIA Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer Support experience in a corporate enterprise environment medium to large company (7-10k+ employees) Outstanding ability in problem solving, diagnosis and troubleshooting skills The ability to work under pressure and multitask in a fast-paced environment is a must. Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision. Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude. Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively. Familiarity with encryption and security tools and triaging within this environment. Hyper responsive during regular working hours, and super flexible and engaged outside regular hours. Occasional travel (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies Persistent influencing skills and ability to burn through all hard and soft roadblocks with minimum drama and maximum return Military background in an IT environment a plus LOCATION: US-CA-Mountain View On-site work ABOUT TALTEK TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are: transparency, integrity and respect.

Who we are: MRB Enterprises is a private real estate and investment firm on the Peninsula overseeing investments and family services on behalf of a prominent family that has been part of the Bay Area for the past 100 years. The family has cultivated tremendous loyalty over the years through its genuine care and commitment to the well-being of each member of its team. The culture is collaborative, supportive, and service driven. The organization has developed organically over the years and is now in the process of re-engineering processes, implementing new systems and building a world-class team to execute its strategic growth plans. Position Summary: We are seeking a reliable, service-oriented Help Desk Support Specialist to join our IT team on a part-time basis. This role will provide technical support to employees across the organization. The ideal candidate will have strong technical troubleshooting skills, excellent interpersonal communication, and a genuine desire to help others. This role offers a great opportunity to gain hands-on IT experience in a professional and collaborative environment. Responsibilities: Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.) Troubleshoot and resolve issues in a Windows-focused environment related to hardware, software, printers, networking and mobile devices (smart phones and tablets). Support conference room set ups, Zoom/Teams calls and general AV equipment troubleshooting. Take ownership of support requests from start to finish and escalate as needed. Help with new hire onboarding, workstation setup and basic hardware deployments. Document issues and solutions in the ticketing system for knowledge sharing and tracking. Deliver white-glove customer service, ensuring all employees have smooth technology experience. Perform routine maintenance tasks and assist with IT projects as required. Qualifications: Minimum 2 years of IT support/help desk experience, in a corporate/professional services environment a plus. 2 years of college required; working towards an AA degree or equivalent, bachelor's degree a plus. Proficiency with Windows 10 and Windows 11 and Mac OS. Basic knowledge and hands-on experience with Office 365. Understanding basic networking concepts such as (IP addressing, DHCP, DNS, VPN, Wi-Fi setup) and various cabling mediums. Experience supporting Zoom Rooms, AV Set ups, or similar technologies. Basic understanding of cloud storage. Strong troubleshooting and problem-solving abilities. Outstanding communication and interpersonal skills with the ability to interact professionally at all levels; proven ability to deliver excellent customer service. Exceptional organizational and multitasking abilities, ensuring timely completion of tasks and projects. Discretion and trustworthiness in handling confidential information. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. MRBE is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other legally protected category in accordance with applicable law.

Proficient in end-user devices, including the latest Windows OS desktop/laptops and MS Office; familiar with computer peripheral devices such as printers, hand-held scanners, document scanners, and cameras. Ability to troubleshoot and support basic network connectivity for workstations, printers, and wireless devices. Familiar in technical terminology with an understanding of the interrelationship of software, hardware, and network environments. Experience working in a hospital or clinical setting is preferred. Ability to manage desktop deployment tasks such as maintaining inventory; track and plan deployments through ServiceNow tickets and/or MS Excel spreadsheets in the Cloud; prepare equipment for delivery by imaging, configuring, and labeling desktop and peripheral equipment, including installing software; deploy equipment to ergonomic standards; and maintain the cleanliness of the physical workspace. This position collaborates with customers, vendors, and other IT teams and the technician must be proficient in customer service skills with excellent communication, both written and oral; be able to work well on a diverse team; and be self-motivated to do high-quality work. Qualifications 2+ year of experience as a Deployment Tech, IT Support, Desktop Support, or a similar role. Experience with imaging/re-imaging end user devices, specifically Windows devices Experience in a medical, hospital, or healthcare setting. Experience with ServiceNow or similar Proficiency in MS Excel Comfortable lifting/pushing/pulling 25lbs

Helpdesk support specialist San Francisco, CA Contract (Onsite) pays around $35/hr - $42/hr This client is looking to add a contractor to his team of 8. Their team is divided between helpdesk/desktop support people and the escalation to Sys admins and network engineers. They will also be working on tasks such as configuring Laptops, handling equipment when it arrives. Candidates must know: JAMF - they are a 95% MAC shop OKTA Slack JIRA Google office suite They also need someone to start ASAP. They would like to interview next week and have someone start on the following week.

is for an experienced technician on the Desktop Support team responsible for partnering with both Chevron IT design teams and Level 2 Service Desk to provide support for core infrastructure and desktop technologies for customer support environment. It also involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations. Responsibilities for this position may include but are not limited to: · Primary desktop support for Windows Operating System, Mobile Device Management · Infrastructure, Video Conferencing systems, and application support. · Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users. · Ensure consistent processes, procedures and technologies are utilized across enterprise environment. · Understand and follow direction provided by the Application and System Services team leads and managers. · Document recurring issues in the Knowledge Base. · Document in detail case status and tasks / work completed with end users in ITSM system. · Follow the provided Critical incident management process in case of widespread or high impacting issues. · Setup and maintain inventory processes. Keep the stockroom area clean and organized. · Receive and record assets in System for tracking. · Pick, prepare, and organize outgoing order. · Work with team lead and team to maintain adequate IT stock levels. · Work with Field Service/Project teams to ensure the proper equipment is allocated for work · Orders. · Maintain inventory controls over tools. · Provide reports supporting the asset inventory using excel and other tables as needed · Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles. Required Qualifications: · Bachelor's degree in IT or Computer Science Preferred Qualifications: · Support Certifications, desired: o Microsoft Certified Professional o Microsoft Certified Technology Specialist o ITIL · Technologies - Candidate must have minimum 4 years combined experience and be proficient in supporting the following technologies: o Windows 11 Operating System advanced troubleshooting; proficient using Windows Desktop imaging. o Microsoft Office 365 Suite and advanced troubleshooting. o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue o General knowledge/troubleshooting for Networking o General knowledge of Microsoft Intune, MFDs o Mobile Device Management and Mobile Web Apps, iOS, etc. o Active Directory Administration and Infrastructure Design o Teams Conferencing system support o Understand and troubleshoot Azure MFA o Strong customer service skills Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities to analyze situations, develop models, and recommend solutions. Ability to see the bigger picture and understand the impact of processes/tools on each other. Communicate transparently about impacts and risks with mitigation strategies. Teamwork/Interpersonal Skills: Ability to work with and influence geographically dispersed colleagues. Demonstrates an inclusive, collaborative style to achieve results. Strong facilitation skills and collaboration across multiple management levels and organizations. Business Knowledge: Experience in IT delivery teams and understanding of diverse operating environments and cultures. Knowledge of how business strategies and regional IT needs vary and their impact on service delivery. Proven experience in providing business solutions through consultancy, including requirements, design, and implementation. Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders. Ability to build strong relationships with clients and team members. Adaptability: Ability to adapt to changing environments and manage multiple priorities. Demonstrates resilience and flexibility in the face of challenges. Customer Focus: Strong customer service orientation with a focus on understanding and meeting customer needs. Ability to provide exceptional support and maintain high levels of customer satisfaction. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

Technical Support Specialists Sunnyvale Scope: Provide technical support to Corporate employees and contractors in person Provide high level of customer service and professionalism in accordance with Corporate policies, practices, and expectations Diagnose and troubleshoot technical issues according to Corporate expectations Document issues, troubleshooting steps, and resolutions in ticketing system Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution Escalate unresolved complex issues to appropriate support teams KEY QUALIFICATIONS Excellent customer service skills Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation Excellent English-language oral and written communication skills Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting mac OS and iOS operating systems Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system The performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited to standards surrounding: Punctuality and attendance; no more than 2 occurrences per month on average Customer satisfaction surveys (CSAT) 98% or higher

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

What this Job Entails: The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Participates with inventory and asset management including receipt and disposition of hardware Documents all defects of pre-mass production hardware and/or software Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.) Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.) Conducts servo flashing, firmware upgrade, flashing unsigned images Resolves support tickets on device issues Provides technical support during events (travel often required) Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) 2 to 5 years' related experience and/or training; or equivalent combination of education and experience IT savvy and interested in new technologies Knowledgeable about inventory, and comfortable in an IT inventory environment Capable of following technical instructions to flash drives, image devices and re-write hardware IDs Excellent communicator in both written and verbal English Ability to work in a team Ability to excel in a fast paced work environment. Ability to learn new things and adapt to a changing environment quickly Strong organization skills, and able to identify the steps to be taken to achieve objectives Preferred Qualifications: Data experience Excel experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers What can Astreya offer you? Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health and wellness benefits

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues. Troubleshoot user accounts Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises. Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible. We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base. These are full-time, in-office opportunities with benefits. ABOUT THE ROLE This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices. The key objectives of this role include, but are not limited to: Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion Provide accurate and timely support by documenting all issues and resolutions Maintain communications with customers during the problem resolution process Act as a Customer-facing subject matter expert What Do You Need to Be Successful? Solid HTML / CSS background is needed to help customers in building and designing forms Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds Track record of supporting customers with a SaaS or IaaS product is preferred English fluency is required ABOUT YOU Customer facing skills combined with excellent verbal and written communication skills Ability to work with little to no supervision Open to criticism and a team player Adaptable , flexible and commercially aware Excellent organizational skills with the ability to prioritize and manage Compensation, Perks & Benefits Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience Company paid Commuter Benefits Employer-sponsored medical, dental, vision, AD&D, and LTD insurance 401(k) with 4% company match FSA 10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year Professional development stipend after one year of employment OUR PROCESS We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to. We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform! Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Jotform values your privacy. You can find more information regarding our applicant privacy notice here: ********************************************** Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer*** *** This is a 6-month engagement with good possibility of conversion to FTE*** Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired, Office location is San Francisco (bartable). Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet. Job Overview We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization. Key Responsibilities Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train) Setup and maintain conference room equipment (A/V, Polycom) Inspect, document, and maintain company IT equipment and hardware Coordinate with vendors for hardware/software procurement Perform physical equipment audits and update inventory tracking systems Diagnose and troubleshoot hardware and software issues Triage and resolve technical support tickets efficiently and accurately Maintain detailed logs of all technical interventions and equipment status Required Skills 2-4 years of technical experience troubleshooting for Mac and Windows Proficiency in inventory management systems Basic networking and hardware maintenance knowledge Excellent organizational and documentation skills Ability to prioritize and manage multiple support tickets simultaneously Preferred Skills Associate's degree in Information Technology, Computer Science, or related field CompTIA A+ certification is a nice to have Experience with asset management software Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence Work Conditions Full-time, 40 hours per week Occasional overtime may be required Physical demands include lifting equipment up to 25 pounds Physical Requirements Ability to work in a technical environment Comfortable working at computer workstations Capable of moving and positioning IT equipment Requires standing, walking, and light physical labor Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members). Key Responsibilities: Network & Connectivity Support • Maintain internal network connectivity • Troubleshoot Wi-Fi issues • Provide printer and internet support Helpdesk & Customer Service • Respond to support tickets and resolve technical issues • Deliver excellent customer service through direct interaction with staff • Provide onsite support three days per week (Tuesday-Thursday) Password & Account Management • Reset passwords and troubleshoot login issues • Assist with account access problems Inventory & Hardware Management • Track and manage hardware inventory • Perform light helpdesk tasks, including basic troubleshooting for: o Windows systems o Mobile devices Required Skills & Experience • 2+ years of experience in IT support or helpdesk roles • Strong troubleshooting skills for network and hardware issues • Excellent communication and customer service abilities • Ability to work onsite as scheduled Compensation: $25/hr to $27/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises. Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible. We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base. These are full-time, in-office opportunities with benefits. ABOUT THE ROLE This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices. The key objectives of this role include, but are not limited to: Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion Provide accurate and timely support by documenting all issues and resolutions Maintain communications with customers during the problem resolution process Act as a Customer-facing subject matter expert What Do You Need to Be Successful? Solid HTML / CSS background is needed to help customers in building and designing forms Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds Track record of supporting customers with a SaaS or IaaS product is preferred English fluency is required ABOUT YOU Customer facing skills combined with excellent verbal and written communication skills Ability to work with little to no supervision Open to criticism and a team player Adaptable , flexible and commercially aware Excellent organizational skills with the ability to prioritize and manage Compensation, Perks & Benefits Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience Company paid Commuter Benefits Employer-sponsored medical, dental, vision, AD&D, and LTD insurance 401(k) with 4% company match FSA 10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year Professional development stipend after one year of employment OUR PROCESS We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to. We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform! Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Jotform values your privacy. You can find more information regarding our applicant privacy notice here: ********************************************** Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.