Post job

Retail cashier vs customer service associate/cashier

The differences between retail cashiers and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a retail cashier has an average salary of $29,009, which is higher than the $26,933 average annual salary of a customer service associate/cashier.

The top three skills for a retail cashier include customer service, cleanliness and front end. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.

Retail cashier vs customer service associate/cashier overview

Retail CashierCustomer Service Associate/Cashier
Yearly salary$29,009$26,933
Hourly rate$13.95$12.95
Growth rate-10%-4%
Number of jobs440,543253,728
Job satisfaction--
Most common degreeHigh School Diploma, 43%High School Diploma, 41%
Average age3440
Years of experience-12

What does a retail cashier do?

A retail cashier is an employee who scans products and processes cash payments between the retail store and its customers. Retail cashiers must provide excellent customer service that can include greeting customers, directing customer inquiries to the appropriate party, and informing customers about the services available. They often train new cashiers or retail workers and assist in the maintenance of storefront and retail displays. Retail cashiers also assist in counting money and perform audits of cash intake or cash drawers.

What does a customer service associate/cashier do?

A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.

Retail cashier vs customer service associate/cashier salary

Retail cashiers and customer service associate/cashiers have different pay scales, as shown below.

Retail CashierCustomer Service Associate/Cashier
Average salary$29,009$26,933
Salary rangeBetween $23,000 And $35,000Between $21,000 And $33,000
Highest paying CitySan Jose, CA-
Highest paying stateAlaska-
Best paying companyIl Fornaio-
Best paying industryHospitality-

Differences between retail cashier and customer service associate/cashier education

There are a few differences between a retail cashier and a customer service associate/cashier in terms of educational background:

Retail CashierCustomer Service Associate/Cashier
Most common degreeHigh School Diploma, 43%High School Diploma, 41%
Most common majorBusinessBusiness
Most common college--

Retail cashier vs customer service associate/cashier demographics

Here are the differences between retail cashiers' and customer service associate/cashiers' demographics:

Retail CashierCustomer Service Associate/Cashier
Average age3440
Gender ratioMale, 23.7% Female, 76.3%Male, 24.4% Female, 75.6%
Race ratioBlack or African American, 9.4% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 7.7% White, 54.7% American Indian and Alaska Native, 1.0%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage5%7%

Differences between retail cashier and customer service associate/cashier duties and responsibilities

Retail cashier example responsibilities.

  • Manage jewelry stock and inventory balances accurately.
  • Display knowledge concerning cash, checks, EBT, WIC, debit and credit card transactions.
  • Assist customers in getting groceries to cars and everyday transactions, such as cashiering and maintenance.
  • Follow procedures handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
  • Install sound systems, steering systems, port-holes, hatches, swim decks, ladders, and windshields.
  • Perform POS transactions as a front-end operations cashier, as well as credit card and extend product services enrollment.
  • Show more

Customer service associate/cashier example responsibilities.

  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Ring up of sales, including cash, checks, credit cards, payment transactions on the POS system.
  • Operate cash register and POS, provide customers with excellent an experience of the store and information on products.
  • Greet customers, cash out customers, bag groceries, help customer with bags to car, and clean work area.
  • Check out each customer correctly whether it are groceries, or returns in order to get them in and out quickly.
  • Maintain accuracy and efficiency in all activities, including cash handling and processing and ensure cleanliness and sanitation throughout the facility.
  • Show more

Retail cashier vs customer service associate/cashier skills

Common retail cashier skills
  • Customer Service, 21%
  • Cleanliness, 19%
  • Front End, 11%
  • Math, 8%
  • Basic Math, 6%
  • Retail Sales, 5%
Common customer service associate/cashier skills
  • Front End, 12%
  • Cash Handling, 12%
  • Customer Service, 12%
  • Math, 10%
  • Basic Math, 9%
  • Sales Transactions, 7%