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The differences between retail cashiers and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a retail cashier has an average salary of $29,009, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a retail cashier include customer service, cleanliness and front end. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Retail Cashier | Customer Service Associate/Cashier | |
| Yearly salary | $29,009 | $26,933 |
| Hourly rate | $13.95 | $12.95 |
| Growth rate | -10% | -4% |
| Number of jobs | 440,543 | 253,728 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | High School Diploma, 41% |
| Average age | 34 | 40 |
| Years of experience | - | 12 |
A retail cashier is an employee who scans products and processes cash payments between the retail store and its customers. Retail cashiers must provide excellent customer service that can include greeting customers, directing customer inquiries to the appropriate party, and informing customers about the services available. They often train new cashiers or retail workers and assist in the maintenance of storefront and retail displays. Retail cashiers also assist in counting money and perform audits of cash intake or cash drawers.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Retail cashiers and customer service associate/cashiers have different pay scales, as shown below.
| Retail Cashier | Customer Service Associate/Cashier | |
| Average salary | $29,009 | $26,933 |
| Salary range | Between $23,000 And $35,000 | Between $21,000 And $33,000 |
| Highest paying City | San Jose, CA | - |
| Highest paying state | Alaska | - |
| Best paying company | Il Fornaio | - |
| Best paying industry | Hospitality | - |
There are a few differences between a retail cashier and a customer service associate/cashier in terms of educational background:
| Retail Cashier | Customer Service Associate/Cashier | |
| Most common degree | High School Diploma, 43% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between retail cashiers' and customer service associate/cashiers' demographics:
| Retail Cashier | Customer Service Associate/Cashier | |
| Average age | 34 | 40 |
| Gender ratio | Male, 23.7% Female, 76.3% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 9.4% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 7.7% White, 54.7% American Indian and Alaska Native, 1.0% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |