Sales associate and customer service job in New York, NY
One of the large Asia/US eCommerce logistics companies is looking for a detail-oriented Customs Entry Specialist to support air import operations in the JFK / New York area. This role focuses on monitoring inbound shipments, preparing customs documentation, coordinating with carriers, and helping ensure cargo is released smoothly and on time. You'll work in a fast-paced environment handling compliance paperwork, checking commercial documents, and supporting the clearance process from start to finish. This is a strong opportunity for someone early in their customs brokerage career who wants to grow in international logistics.
Ideal background:
1-3 years in customs or trade compliance
Comfortable working under time pressure
Familiar with tariff classification and import documentation
Strong attention to detail and organization
Fluent in English and Mandarin
Apply today to be part of the great supporting team.
$43k-83k yearly est. 1d ago
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Customer Support Representative
DOWC
Sales associate and customer service job in Parsippany-Troy Hills, NJ
About Us
Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are on-site in Parsippany, NJ.
Customer Support Professional - Job Summary
At DOWC, we are committed to delivering exceptional service to our customers and dealer partners across the automotive industry. We are seeking a Customer Support Professional who thrives in a fast-paced call center environment and takes pride in resolving issues with accuracy, empathy, and professionalism. This role is ideal for a customerservice professional who enjoys problem-solving, working with structured processes, and being part of a collaborative, performance-driven team.
What You'll Do:
As a Customer Support Professional, you will serve as a key point of contact for customers calling with warranty-related questions and claims. Your responsibilities will include:
Answering inbound customer calls in a high-volume call center environment
Assisting customers with automotive warranty claims, coverage questions, and general inquiries
Accurately documenting call details, claim information, and resolutions in internal systems
Researching policy information and providing clear, compliant explanations to customers
Resolving customer concerns efficiently while maintaining a positive and professional tone
Escalating complex or unresolved issues appropriately and following through to resolution
Meeting or exceeding quality, productivity, and attendance standards
Collaborating with team members and leadership to continuously improve the customer experience
What We're Looking For:
2+ years of experience in a call center, customerservice, or support role
Strong verbal communication and active listening skills
Ability to handle a high call volume while remaining calm and customer-focused
Excellent attention to detail and ability to follow structured processes
Comfortable navigating multiple systems and documenting information accurately
Professional, reliable, and solution-oriented mindset
Automotive, insurance, warranty, or claims experience is a plus (but not required)
Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer:
Competitive compensation
Medical, Dental, Vision, 401k matching, Life Insurance, ancillary benefits
PTO and Sick Time
Corporate events, team and culture building activities, extracurriculars, employee awards and recognition, company trips and more!
DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance
$38k-48k yearly est. 4d ago
Call Center Customer Service Representative
Pride Health 4.3
Sales associate and customer service job in New York, NY
Job Title: Call Center Representative - Healthcare | Contract
Shift:
Monday-Friday
9:00 AM - 5:00 PM
7.5 hours per day | 37.5 hours per week
Contract Duration: 8 Weeks
Pay Rate: $30 to $34/hr on W2
Job Description
Pride Health is seeking an experienced Call Center Representative to support a healthcare-based pediatric primary care call center in New York, NY. This role focuses on handling high-volume inbound and outbound calls while delivering professional, patient-centered customerservice. The ideal candidate will be bilingual, highly organized, and comfortable working in a fast-paced call center environment.
Responsibilities
Handle incoming and outgoing calls professionally and efficiently
Answer inquiries, resolve complaints, and provide accurate information
Deliver excellent customerservice to patients and caregivers
Actively listen to callers to understand concerns and needs
Document call details and outcomes accurately in computer systems
Perform additional duties as assigned
Required Qualifications
Minimum 2 years of call center or customerservice experience
Bilingual (facility-specific requirement)
Strong verbal and written communication skills
Excellent active listening and problem-solving abilities
Proficiency with computers and call center systems
High School Diploma or GED
Why Work with Pride Health
Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
$30-34 hourly 5d ago
Relationship Specialist Investment
Russell Tobin 4.1
Sales associate and customer service job in New York, NY
Job Duration : 10 months
Hourly Pay : $40/hr
responsibilities include:
• Support the 10,000 Small Businesses program
• Support relationships with community colleges, local partners, and local stakeholders, including as part of the program's Investment in Rural Communities expansion
• Work with Babson College to support oversight of local and statewide programs
• Work with the community college and Initiative for a Competitive Inner City to support the application and selection process
• Oversee maintenance of 10KSB work plans, calendar and other organizational spreadsheets and documents
• Support and execute local and national thought leadership events and stakeholder engagement opportunities across markets
• Project manage cross-program operating tools such as Salesforce and digital alumni hub
• Create presentations, talking points, briefing materials, and strategy documents for various meetings and events, ensuring incorporation of group feedback and quick turnaround of final product
Skills/qualifications:
• At least 3-4 years' experience in operations and business management
• Highest degree of integrity, professionalism, diplomacy and discretion
• Proven tactical execution experience including strategy development, operations, and budget analysis
• Ability to quickly learn and apply grants management best practices
• Proven project management skills, with excellent organizational and multi-tasking skills, and complete attention to detail
• Team player, and skilled at coordinating with internal and external teams on a given project
• Keen problem solver with strong written and verbal communication skills
• Excellent interpersonal skills in person, on phone, and by email and voicemail
• Flexible and willing to work extended hours and travel when required
• Self-motivated with ability to work independently as well as in team
• Proficiency with PowerPoint, Excel and Word for presentations and data analysis
$40 hourly 5d ago
Customer Experience Specialist
Lumen 3.4
Sales associate and customer service job in New York, NY
Lumen is a leading health tech company empowering people to improve their metabolic health and lose weight sustainably, with revolutionary device-to-app technology that measures metabolism through a single breath.
Lumen helps 300,000+ people worldwide understand how their bodies respond to nutrition, sleep, exercise, and stress levels in real time. It provides individualized recommendations that prioritize high-impact habits to improve metabolism and help people reach their weight loss goals.
We are looking for a Customer Experience (CX) Specialist to play a key role in delivering exceptional support and building meaningful relationships with our customers in a fast-growing health-tech company.
Our CX team plays a critical role in ensuring a seamless customer journey, supporting users throughout their experience with our product, and helping them achieve their health goals with confidence and clarity.
As a CX Specialist, your focus will always be on providing empathetic, accurate, and timely support, while representing the voice of the customer internally and contributing to continuous improvement across our processes and customer experience.
This is an excellent opportunity to be part of a customer-centric team, work with cutting-edge technology, and grow your career in a mission-driven environment.
Responsibilities
Handle incoming customer inquiries via email and chat, providing accurate, clear, and timely assistance
Respond to customer reviews and feedback across multiple platforms in a professional and brand-aligned manner
Resolve customer issues efficiently, aiming for first-contact resolution whenever possible
Support order and account management, including memberships, cancellations, renewals, shipping, returns, and upsell opportunities in line with company policies
Perform basic product troubleshooting and explain results or app behavior clearly to customers
Identify, document, and escalate complex or high-priority issues to the relevant internal teams
Maintain high performance across key CX metrics, including response time, resolution rate, and CSAT
Actively contribute to improving processes, documentation, and the overall customer experience
What we're looking for
Excellent verbal and written communication skills in English
Proven experience in customer support or customer experience, preferably in a B2C environment
Strong ability to handle challenging conversations, de-escalate issues, and respond with empathy and professionalism
Comfortable working with ticketing systems and support tools (Salesforce experience is a strong advantage)
High attention to detail and commitment to accuracy in customer communication
Strong time-management and multitasking skills, with the ability to prioritize effectively in a fast-paced environment
Willingness to learn and understand our product, including basic technical and results-related concepts
Skills that will help you excel in this position
A customer-first mindset with a genuine passion for helping people
Strong problem-solving and analytical thinking skills
Ability to balance efficiency with quality and empathy
A team player who communicates clearly and collaborates effectively across teams
Comfortable working with KPIs and performance goals
Curious, proactive, and motivated to continuously improve
$29k-46k yearly est. 5d ago
Customer Success Specialist
Net2Source (N2S
Sales associate and customer service job in Somerset, NJ
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Onsite from Somerset,NJ
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with Life Sciences MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
$39k-76k yearly est. 5d ago
Medical Call Center Lead Nurture Specialist
Allcare PT
Sales associate and customer service job in New York, NY
We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn
This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors...
Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense?
Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why...
In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?...
At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery.
Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given...
I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity?
You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work.
Here's how we choose the best candidate....
You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence.
This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person.
Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations.
Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through.
Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance
If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in.
Here are examples of your daily tasks that we will train you on:
* Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health.
* You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks)
* You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems...
Here is what we can't train:
* You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things)
* Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective.
* A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up.
Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail
We want YOU to be able to be here at the times we need you so...
You MUST be able to be flexible with your school and work schedule
And it's really a MUST to live nearby (so living in Brooklyn is crucial) because
You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture.
You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ......
YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO...
Here's how you apply...
because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you.
Thanks!
$35k-50k yearly est. 4d ago
Customer Account Specialist
The Adecco Group 4.3
Sales associate and customer service job in New York, NY
We are seeking a detail-oriented Customer Account Specialist to support our food manufacturing operations. This role focuses on reviewing billing, processing customer purchase orders, validating bills of lading, and coordinating with the traffic department, buyers, and sales representatives to ensure smooth and accurate order flow.
Key Responsibilities
Review and verify customer billing for accuracy and completeness.
Process and manage customer purchase orders in alignment with company policies.
Check and validate bills of lading to ensure shipments are documented properly.
Coordinate with the traffic department to confirm logistics and resolve transportation issues.
Work closely with buyers and sales representatives to address customer needs and resolve discrepancies.
Maintain accurate customer files, order records.
Provide administrative and account support to ensure orders and billing are completed on time.
Qualifications
2+ years of experience in billing, order processing, or account support, preferably in food manufacturing or logistics.
Strong attention to detail and accuracy with financial and shipping documentation.
Excellent organizational and communication skills.
Proficiency billing software and Microsoft Office (Excel, Outlook, Word).
Ability to work collaboratively with multiple departments in a fast-paced environment.
Preferred Skills
Knowledge of food industry standards and manufacturing processes.
Familiarity with freight, logistics documentation, and traffic department operations.
Experience supporting internal customerservice and sales functions.
Why Join Us?
Work in a collaborative, fast-paced food manufacturing environment.
Gain hands-on experience across billing, logistics, and sales support.
Competitive salary, benefits, and career growth opportunities.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Vision insurance
$28k-37k yearly est. 4d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Sales associate and customer service job in North Bergen, NJ
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$20k-34k yearly est. 60d+ ago
EDI Wholesale Operations and Customer Service Associate
Fourth Floor 3.6
Sales associate and customer service job in New York, NY
Our Client, A luxury fashion brand, is seeking an EDI Operations Associate to join the team. This role will report in the Director of Logistics and CustomerService while supporting the all-department members of CustomerService.
Responsibilities:
Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.
Ensure timely follow through and problem solving
Update and analyze business reports
Prepayments invoices
Entering (manually and upload) and transmitting orders for all brand sales lines
Manage EDI Catalog (UPC - NRF Color code)
Match EDI orders with initial orders and communicate with buyers
Maintain records of EDI compliance with customer approvals/waivers
Report POs in progress
Analyze daily inbounds and proactively release shipments
Monitor stock levels using the logistics report to prepare the allocations)
Run, analyze and distribute shipping reports to inform the Sales departments about the allocations shipped
Process customer invoicing using the system
Work with accounts receivable to coordinate shipping with payments (pre-payment customers)
Requirements:
Associate's Degree or higher
Minimum 3 years' experience in a similar role
Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory)
EDI knowledge and experience required
Exceptional organizational skills, high attention to detail and reliable work ethic
Efficient communication and reporting skills
Must be able to multitask in a high-paced work environment
Comfortable working extended hours and weekends during busy seasons
Please submit your resume for consideration.
You can use ****************** to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
$28k-34k yearly est. 2d ago
Customer Service Representative
Connections Personnel
Sales associate and customer service job in White House Station, NJ
Connections Personnel is hiring for a Direct Hire CustomerService Representative for a four-generation owned family business that has been a recognized leader and innovator in the garage door industry located in Whitehouse Station, NJ. Company is the world's oldest manufacturer of sectional garage doors that is still owned and operated by the founding family. Looking for a candidate that has 2+ years of customerservice experience in a manufacturing environment.
RESPONSIBILITIES:
Answer incoming calls.
Following up with clients via email and phone.
Verifying orders.
Process orders from distributors.
Entering data to process orders.
Must have Word and Excel.
General office work and filing.
Process purchase orders.
REQUIREMENTS:
At least 1 -2 years of customerservice experience in a manufacturing environment.
Microsoft Word, Excel and Outlook.
Bilingual Spanish is a plus but not required.
High School Diploma.
Drug test and background check will be done prior to starting.
SCHEDULE: M - F 8 am to 4:30 pm, 30 minute lunch
Benefits: Medical, Dental, Vision & 401K + other perks.
SALARY: $20.00/hr-$22.00/hr depending on experience.
For immediate consideration please apply online at: https://connections.securedportals.com/apply/
$20-22 hourly 5d ago
Customer Service Representative
The Phoenix Group 4.8
Sales associate and customer service job in New York, NY
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
What You'll Do
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customerservice in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
What We're Looking For
Strong verbal and written communication skills.
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
Your Background
High school diploma or equivalent required.
3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support).
Prior exposure to professional services or corporate environments a plus.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$31k-40k yearly est. 5d ago
Customer Service Representative (On-Site) - NJ
FOCO 4.0
Sales associate and customer service job in Piscataway, NJ
This is an On-Site role in our Piscataway, NJ location.
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary:
We are seeking an passionate sports fan and motivated Onsite CustomerService Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities:
Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customerservice.
Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications:
2+ years of customerservice experience
Experience with Zendesk and Shopify is REQUIRED.
High school diploma or equivalent
Fluency in English
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using customerservice software and Microsoft Office Suite.
Passion for sports and a good understanding of our product offerings is a plus.
Must be able to pass a background check.
Flexibility to work various shifts, including weekends and holidays.
Show up for work!
Come on time and be committed to be your best.
What We Offer:
Competitive salary and benefits package.
Opportunity to work in a vibrant, sports-focused environment.
Climate Controlled office setting.
Career growth and development opportunities.
Employee discounts on our products.
A supportive team culture that values collaboration and innovation.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
$30k-38k yearly est. 5d ago
Customer Service Representative
Insight Global
Sales associate and customer service job in New York, NY
Title: CustomerService Representative
Duration: 4 month contract
The CustomerService Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families.
Key Responsibilities:
* Contact newly accepted students and their families to welcome them to the program.
* Provide detailed information about the onboarding process, including required documentation, important dates, and next steps.
* Answer any questions students and families may have about the program and the school.
* Assist with the completion and submission of necessary forms and paperwork.
* Coordinate with other departments to ensure a smooth onboarding experience.
* Maintain accurate records of all communications and interactions with students and families.
* Follow up with students and families to ensure all onboarding requirements are met.
* Address any concerns or issues that arise during the onboarding process in a timely and professional manner.
Required Skills & Experience
* High school diploma or equivalent; associate's or bachelor's degree preferred.
* Previous experience in customerservice, preferably in an educational setting.
* Excellent verbal and written communication skills.
* Strong organizational and time management skills.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office Suite and other relevant software.
* Bilingual skills are a plus.
$30k-39k yearly est. 5d ago
Customer Service Representative
Robert Half 4.5
Sales associate and customer service job in Edison, NJ
We are seeking a reliable CustomerService Representative to assist customers by providing product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and can handle inquiries with patience and professionalism.
Key Responsibilities
Respond to customer inquiries via phone, email, or chat
Resolve customer complaints and issues in a timely and effective manner
Provide accurate information about products, services, and policies
Process orders, returns, exchanges, or account updates
Document customer interactions and maintain accurate records
Escalate complex issues to the appropriate team when necessary
Maintain a positive, professional attitude at all times
Qualifications
Previous customerservice experience preferred but not required
Strong verbal and written communication skills
$29k-36k yearly est. 3d ago
Member Service Agent
Spring Place 3.2
Sales associate and customer service job in New York, NY
Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders.
Role and Responsibilities
Greet members and guests warmly, checking them in and making them feel welcome
Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management
Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc.
Ensure that member spaces and lobby areas are orderly and welcoming
Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success
Maintenance of Spring Place member database (NEXUDUS profiles)
Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis
Accommodates member and guest's needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections.
Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback.
Assist with various projects and related duties as assigned
Qualifications/ Skills
2+ years' relative experience in customerservice
A passionate team player with excellent drive, confidence and interpersonal skills.
Experience with dealing with celebrities and high-profile events is useful.
Ability to work effectively under time constraints and deadlines
Enthusiastic, highly motivated and a proactive team player
Ability to multitask, prioritize and manage time efficiently
Excellent verbal and written communication skills
Must be able to work in a fast-paced environment
Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed)
Reliable, representative, positive and enthusiastic
Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.
$28k-35k yearly est. 4d ago
Express Service Specialist
Aptask 4.4
Sales associate and customer service job in New York, NY
Job Title: Office Services Specialist 03-months Contract Pay Rate: $17.56/hr. on W2 Schedule: Mon Fri, 9AM 6PM (1-hour lunch) Client: Epiq Global Top 3 Required Skills: 1. Prior experience in office support, facilities, or equipment maintenance roles.
2. Familiarity with common office supply types and printer/copier brands.
3. Ability to work independently and follow established procedures.
Job Summary:
The Express Services Specialist will provide onsite office, mailroom, and equipment support services for Epiq s client site. This role involves maintaining office supplies, assisting with mail distribution, copying/printing, and troubleshooting office equipment while ensuring high-quality service and professionalism.
Key Responsibilities:
Operate and maintain copiers, printers, and related equipment (55 devices).
Troubleshoot printer issues and replace toner as needed.
Handle mail distribution, package delivery, and supply replenishment.
Support copy/print/scan requests, ensuring accuracy and timeliness.
Maintain organization of copy rooms and office supply areas.
Communicate effectively with client staff and Epiq team members.
Qualifications:
High school diploma or equivalent.
Minimum 1 year of office support or facilities experience.
Familiarity with office equipment and supplies.
Strong communication, organization, and customerservice skills.
Ability to work independently and follow established procedures.
Dress Code: Business casual
Background Check: Required (must clear prior to start)
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
$17.6 hourly 8d ago
Sales Associate
Ace Hardware 4.3
Sales associate and customer service job in Caldwell, NJ
WE OFFER GREAT BENEFITS:
Generous SPIFF Plans
Generous employee discount programs
Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
401(k) Plan
Company Contribution to Retirement Savings Plan
Paid Training
Flexible Work Schedule
Direct Deposit-paid weekly for hourly positions
Supplemental Insurance Policies: Disability, Life Insurance, Accident
Company Paid Life Insurance for Eligible Employees
Flexible Spending Account "FSA" for Eligible Employees
Dependent Care FSA for Eligible Employees
Generous Vacation Time for Eligible Employees
Personal Time for Eligible Employees
6 Paid Holidays for Eligible Employees
We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!
Position Summary
A Retail SalesAssociate is responsible for assisting customers throughout the buying process. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.
Job Functions
Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
Greet every customer you make eye contact with, anywhere in the store
Answer customers' questions and provide information on procedures and policies
Be at your workstation on time
Be "customer ready" whenever you are on the stage/sales floor
Maintain awareness of all promotions and advertisements
Recommend related items when appropriate and execute S.A.L.E.S. process
Keep your area of responsibility neat, clean, stocked and priced properly
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Offer a carry-out if appropriate
Know the proper way to answer the telephone
Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
Address all safety concerns immediately
Advise store management of any pricing errors
Advise store management anytime you say "no" to a customer
Take initiative to learn product knowledge
Take initiative to learn selling skills
Perform other tasks as asked by store management
Sales Floor Duties
Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
Ensure all shipments are packed out in its proper home and all overstock is away
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Register Duties
Ring each transaction accurately
Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
Call for help when more than 3 customers are waiting
Keep busy around the registers when you are not ringing
Process merchandise returns as needed
Physical Requirements
Essential Physical Ability: Frequency - Requirement
Walking: Frequent - Flat surfaces from point to point
Standing: Constant - All work performed on feet
Sitting: None
Stooping: Frequent - To pick up cartons at floor level
Reaching: Frequent - To a height of 6 feet
Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.
Pushing/Pulling: Frequent - Move hand jacks from place to place
Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more
Climbing: In-frequent - Stairs in storage rooms; ladders
Vision: Constant - Read labels, recognize boxes, safety in working
Hearing: Constant - Safety signals
Company Introduction
Founded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello's is one of the largest family-owned hardware store chains in the United States. Six of Vinnie's ten children are now caretakers of the brand he worked so hard to build. Costello's operates 48 stores in 5 states comprised of 43 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, "East Islip Paint" in NY, "Suburban Paint & Commercial Supply" in Maryland, "Tri County Hearth & Patio" in Maryland, "Courtland Fireside Hearth & Spa" in Maryland, "Costello's Hearth & Spa" in NY, as well as nine hearth/spa showrooms in select hardware stores. The company's mission is to grow on the strength of great products, essential services, superior knowledge, and treating everyone like family. For more information about Costello's, visit *********************
$22k-31k yearly est. 4d ago
Customer Success Consultant
Capital Rx 4.1
Sales associate and customer service job in New York, NY
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit ****************
Position Summary:
Judi Health is seeking a self-driven customer success consultant to fill a client facing role. This individual will be accountable for managing and servicing new and existing clients. This person will be expected to maintain an in-depth understanding of the evolving capabilities of Judi, our claim processor and adjudication platform. Exceptional communication skills and attention to detail are critical for this role.
Position Responsibilities:
Build and maintain trusting relationships with clients through superior customerservice. Provide oversight of the clients ongoing use of Judi.
Accountable for accurate and timely transition of new clients into the Judi platform.
Lead communications throughout the implementation process, including, but not limited to, detailed and strategic guidance for benefit builds, accumulations feeds, network build, and complex claim situations/requests.
Proactively identify execution risks and mitigation strategies.
Provide ongoing client support to troubleshooting inquiries.
Understand and manage requests for new features in alignment with the product roadmap.
Partner with product managers and directors operating in an agile framework to conceptualize and break down functional and non-functional requirements needed to be the market leading offering within Judi.
Identify and drive efficiencies to increase rate of adoption in market.
Provide virtual and in person product demonstrations to prospective clients with the ability to sell product differentiators and resonate with current operational challenges.
Certain times of year may require meeting participation, service support or other requirements outside of standard business hours, including weekends.
Responsible for adherence to the Judi Health Code of Conduct including reporting of noncompliance.
Minimum Qualifications:
Bachelor's degree strongly preferred
Pharmacy Technician license preferred
3+ years working directly with complex clients
3+ years at a Pharmacy Benefits Manager (PBM) or Health Plan
2+ years working in a retail pharmacy or pharmacy operations
1+ years in a customer success/business analyst/product manager role
Discount Card claim processing experience preferred
Experience reviewing pharmacy claims preferred
Skilled in project management, prioritization, and organizational skills
Ability to shift between competing priorities and meet organizational goals
Proficient in Microsoft Office Suite and able to adapt to software such as Jira, Miro, Confluence, Github, and AWS Redshift
Excellent verbal, written, interpersonal and presentation skills
Able to work effectively with virtual teams
Salary Range$80,000-$110,000 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************
$80k-110k yearly Auto-Apply 1d ago
Customer Retention Specialist - State Farm Agent Team Member
Tom Shannon-State Farm Agent
Sales associate and customer service job in New York, NY
Job DescriptionBenefits:
401(k) matching
Competitive salary
Opportunity for advancement
Paid time off
Training & development
New York insurance and financial service company is seeking full-time Spanish-speaking CustomerService Representative. The perfect candidate is an ambitious team player with experience handling high incoming call volume and providing professional customerservice. Prior insurance experience and a history of successful customerservice work is a plus. The agency offers a competitive base plus generous commission and bonus plan.
$32k-45k yearly est. 9d ago
Learn more about sales associate and customer service jobs
How much does a sales associate and customer service earn in Colonia, NJ?
The average sales associate and customer service in Colonia, NJ earns between $21,000 and $38,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.
Average sales associate and customer service salary in Colonia, NJ
$28,000
What are the biggest employers of Sales Associate And Customer Services in Colonia, NJ?
The biggest employers of Sales Associate And Customer Services in Colonia, NJ are: