Sales associate and customer service jobs in Santa Rosa, CA - 1,761 jobs
All
Sales Associate And Customer Service
Sales Associate
Sales Specialist
Customer Experience Associate
Customer Specialist
Sales Service Coordinator
Sales Person
Collections, Customer Service
Jewelry Sales Associate
Sales Expert
Customer Service And Driver
Customer Support Specialist
Customer Service Specialist
Reader
Customer Service And Serving
BPO Service Line "Hunting" Sales - IOA (Intelligent Operations and Automation)
Cognizant 4.6
Sales associate and customer service job in San Francisco, CA
BPO Hunting Sales - Service Line Specialist - IOA (Intelligent Operations and Automation)
Level: Director
About the Role
We are seeking a seasoned Service Line Specialist to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) team. This individual contributor role is pivotal in driving growth and innovation in our BPO/Digital Operations segment.
The ideal candidate will possess 15-25 years of experience with a strong track record in consultative and empathetic selling, particularly within SaaS, online, and platform-based businesses. The role demands a dynamic professional who is well-networked within the technology and digital native industry and understands the culture and vibe of this fast-paced ecosystem.
While the candidate will own and manage existing client relationships, 50-70% of the focus will be on acquiring new logos and expanding our footprint. The ability to navigate complex internal and external stakeholder environments to close large multi-million dollar deals is essential.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires 3 days a week at the Client/Cognizant site mainly in the Bay Area / California / Washington area. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
In this role, you will:
· Drive portfolio growth and strategy development across performance metrics for the assigned portfolio.
· Provide thought leadership, leading the mind-share conversation across client leadership levels and internal senior management.
· Partner with industry bodies, analysts, and advisors to align Cognizant's strategic priorities for the industry segment and service offerings.
· Develop positive relationships with senior client executives and partner for mutual success.
· Drive outstanding client propositions, partnering with Solutions, Delivery, Process Excellence, and Automation teams. Lead end-to-end management of the account operations including account forecasting, budgeting, and overall P&L.
· Manage accountability against Measurable Revenue/Profit Growth within set timelines.
What you need to have to be considered:
· Solid knowledge of the technology industry, particularly with large tech platform companies.
· Experience leading an annual revenue scale of $20Mn+ and handling TCV of ~ $10-30Mn.
· Extensive experience in the scale operations domain, advising clients on strategic priorities including but not limited to optimum location strategy, business value proposition, engagement model transformations, and demonstrating industry standard methodologies.
· Relationships at senior levels within the relevant industry segments, especially in the Alphabet group companies.
· Exposure across operations service domains including Enterprise services, Digital customer experience, ML operations, and Content services.
· Minimum of 15-25 years of industry experience preferred with a minimum of the last 10+ years in the Digital native technical landscape.
· Knowledge of how matrix structures work across global markets.
· Strong analytical and consultative selling approach.
We're excited to meet go-getters who believe they can make an impact and share our mission. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The annual base salary for this position is between $198,000 - $218,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
$69k-88k yearly est. Auto-Apply 3d ago
Looking for a job?
Let Zippia find it for you.
Real Estate Salesperson
The Davis Team
Sales associate and customer service job in Richmond, CA
Our team is looking for self-motivated, ambitious Sales Agents to join us! We want to help YOU build your career! We pride ourselves on providing proven systems to our agents that will ensure their success. This rewarding, full-time position provides agents with a fantastic opportunity to do what they love, which is helping clients find and buy the home of their dreams!
Our fast-growing team has lots of leads! We need sales agents to help us handle those leads. We provide a comprehensive training program as well as excellent marketing tools and administrative support. If you are interested in making more money, having a flexible schedule, and working in a fun, inviting atmosphere, then you should apply today!
Compensation:
$121,500 yearly
Responsibilities:
Create written purchase offers for buyer clients to create a quick and easy closing process
Hold buyer and seller consultations to find out their needs and wants in a home, then find a home to meet those needs
Develop new opportunities within specific geographies served by our team to ensure growth for our business
Consistent lead follow-up to grow the sales pipeline
Keep up with local knowledge to answer questions clients may have about potential homes and the surrounding community
Work directly with buyers and sellers
Show homes, host open houses, and write offers
Follow our scripts, systems, and daily plan
Attend weekly coaching, meetings, and training
Build your pipeline with team-generated opportunities
Collaborate with our marketing and operations team
Close more deals than you would on your own
Qualifications:
Top-notch time management skills and highly organized
Ability to communicate effectively (oral and written)
Tech savvy
A successful and proven sales history is preferred
Self-motivation and drive
New or mid-level agents hungry to grow
People who want structure, coaching, and accountability
Hustlers who show up and don't make excuses
Strong communicators who want to help clients win
Must have or be actively pursuing a California Real Estate License
About Company
The Davis Team is one of the top-producing real estate teams in California, built to help Listing Agents operate at a higher level through leverage, systems, and support. We are not a brokerage. We are a true team focused on execution and results.
Our Listing Agents are supported by in-house marketing, professional media, strong listing processes, and full transaction coordination. This structure allows agents to focus on sellers, pricing, negotiations, and closings instead of juggling everything alone.
We operate out of Hercules (Contra Costa County) and Fairfield (Solano County). All agents must live locally to effectively serve the communities we work in.
If you want to build a serious listing business with accountability and support, The Davis Team is built for that.
#WHRE2
Compensation details: 121500-121500 Yearly Salary
PI7dd445e36ae4-37***********0
$121.5k yearly 3d ago
SDE II, Kindle E-Reader: Build Next-Gen Reading Experiences
Amazon 4.7
Sales associate and customer service job in San Francisco, CA
A global technology company is seeking a Software Development Engineer II to enhance the Kindle E-Reader experience. This role requires strong expertise in software development and a passion for creating user-focused features. Candidates should have at least 3 years of professional experience, particularly with C++. Join a diverse team to innovate and deliver high-quality software for millions of readers. Competitive salary and benefits are included.
#J-18808-Ljbffr
$48k-92k yearly est. 3d ago
Sales Associate
Michael Kors 4.8
Sales associate and customer service job in Rodeo, CA
WHO YOU ARE:
Our contributors at Michael Kors are stylish fashion forward individuals who have a drive to achieve results and a passion for customer engagement. As a SalesAssociate, you are a team player who has the ability to multitask and is focused on building lasting client relationships. You will work in a fun, inspiring and rewarding environment with opportunities for development and growth.
WHAT YOU'LL DO:
· Drive results through delivering an elevated customer experience
· Perform operational tasks with excellence
· Achieve productivity goals through multitasking and prioritizing responsibilities
· Demonstrate flexibility and desire for individual growth in a fast-paced store environment
· Foster customer relationships by continually developing knowledge of current trends and styling techniques.
· Brainstorm with management to create innovative ways in order to maximize personal sales results.
· Drive Omni channel sales by utilizing all available tools and technology
WE'D LOVE TO SEE:
· 2+ years of relevant retail experience
· A self-starter with the ability to drive results
· Energetic and motivated with the ability to engage; a true brand ambassador
· Customerservice obsessed; ability to sell with a passion for styling and love for fashion
· Technologically savvy individual with an entrepreneurial spirit
MK PERKS:
· Cross-Brand Discount
· Internal mobility across Versace, Jimmy Choo, Michael Kors
· Clothing Allotment
· Exclusive Employee Sales
· Flexible schedule
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
$45k-67k yearly est. 2d ago
Wellness & Member Experience Associate
YMCA of San Francisco 4.0
Sales associate and customer service job in San Francisco, CA
A leading nonprofit organization is seeking a Membership Associate to enhance the member experience at their San Francisco branch. This role involves engaging with members, managing membership accounts, and ensuring a welcoming and inclusive environment. The ideal candidate will have a high school diploma, customerservice experience, and availability during various shifts. The position offers a salary range of $18.67 - $22.00 per hour and the chance to impact the community positively.
#J-18808-Ljbffr
$18.7-22 hourly 4d ago
Jewelry Sales Associate
Solano Jewelers, LLC
Sales associate and customer service job in Lafayette, CA
Solano Jewelers, LLC is your go-to destination for all jewelry repairs and sales. We offer a wide variety of items, including rings, diamonds, necklaces, gold, platinum. Conveniently located in Lafayette, California, our expert team is dedicated to providing exceptional service and ensuring customer satisfaction.
Role Description
This is a part-time, on-site role for a Jewelry SalesAssociate at our Lafayette, CA location. The Jewelry SalesAssociate will be responsible for assisting customers, managing sales transactions, maintaining product displays, and providing knowledgeable guidance on jewelry selections. Additional duties include intake jewelry & watch repairs, inventory management, and ensuring a clean, organized work environment.
Qualifications
Sales and CustomerService skills, including experience in retail environments
Knowledge of jewelry types, materials, and repair techniques
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills
Ability to work collaboratively in a team environment
Previous experience in the jewelry industry is a must
GIA certification is a plus
$33k-46k yearly est. 3d ago
Head of Customer Experience & Growth
Kaizen Stackup
Sales associate and customer service job in San Francisco, CA
A rapidly growing technology company is seeking an experienced Head of Customer Experience to drive go-to-market strategies and enhance customer success. This leadership role demands a strategic thinker who will develop programs to drive product launch effectiveness and team performance. Ideal candidates will have a proven track record in customer success management and strong capabilities in sales enablement and product growth. You'll be integral in shaping the company's vision and achieving business goals through collaborative efforts across departments, fostering innovation and continuous improvement.
#J-18808-Ljbffr
$21k-35k yearly est. 4d ago
Solution Sales Expert - Cloud ERP - West
Sap Se
Sales associate and customer service job in San Francisco, CA
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Role Overview
The Solution Sales Executive (SSE) Expert is a strategic leader who combines deep SAP expertise, business acumen, and end‑to‑end solution area domain knowledge to drive LoB cloud revenue, customer success, accelerate adoption of innovation (especially AI), and position the organization as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution-supporting both specific Lines of Business (LoB) and the overall “One SAP” strategy.
This position will be responsible for driving net‑new and expansion sales of SAP S/4HANA Cloud Public Edition (Cloud ERP, including S/4 Finance and Supply Chain Management) within the Enterprise business, with an emphasis on Two‑Tier ERP scenarios (HQ-subsidiary, central services, and ecosystem models).
Qualifications
Minimum 12 years of experience, including proven track record of selling enterprise SaaS/ERP management solutions over the most recent 5 years.
Quota‑carrying sales experience with a management consulting profile; 10‑15 years of industry or practitioner experience driving software sales.
Executive relationship building skills with proven C‑suite influence, including CFO level.
Experience in B2B enterprise, multi‑stakeholder SaaS cycles, top‑tier consulting and deep industry expertise.
Account management, solution sales or customer success experience.
Strong understanding of solution sales, customer value realization, and account planning methodologies; expansion selling track record.
Deep domain expertise in financial applications and strong understanding of AI and innovation trends.
Preferred knowledge of Two‑Tier ERP patterns (HQ-subsidiary, carve‑outs, M&A, JV) and integration approaches.
Ability to map value levers and communicate a quantified ROI business case.
Strategic thinking, business acumen, relationship building, client advocacy, excellent communication, negotiation and stakeholder management.
Collaborative mindset in a matrixed environment with influence without direct authority.
Analytical mindset with focus on problem‑solving and continuous improvement.
Bachelor's degree in Business, Marketing, Information Technology, or related field.
Key Responsibilities
Account ownership & strategy: develop and execute strategic account plans that align with customer goals.
Drive end‑to‑end customer value journey with domain expertise and define transformation roadmap.
Pipeline & opportunity management: identify and develop new business opportunities within existing accounts.
Product success & innovation: drive go‑to‑market for new products, engage with customers early, validate solutions and influence product roadmap; lead AI and innovation initiatives.
Enablement, demos & prototypes: support solution advisors to ensure demo system readiness and collaborate with Demo & Learning teams for scalable enablement programs.
Value proposition & executive engagement: create compelling narratives, conduct strategic discovery and deliver persuasive pitches to accelerate executive buy‑in.
Commercial negotiations: navigate complex pricing and contractual discussions, balancing client expectations with profitability and revenue growth.
Adoption & consumption: support Customer Success Management communities, secure references, and collaborate with CS/DD adoption teams to ensure successful delivery and continuous improvement.
Customer success & field impact: own financial application deal cycles, renewals, enablement, and executive engagement; prioritize investment and drive measurable outcomes.
Relationship building & governance: drive C‑suite engagements and buying center alignment; conduct quarterly business reviews focused on solution adoption, innovation, risks and opportunities.
Ecosystem & partner engagement: maintain high‑quality relationships with strategic consulting partners to co‑innovate and shape disruptive solutions.
Collaboration & orchestration: align closely with Sales, Product, and Marketing to integrate SSE impact into the go‑to‑market engine.
Competitive & industry expertise: maintain deep technical and functional knowledge across SAP solutions and stay current on emerging technologies and competitive trends.
Why This Role Matters
The SSE is pivotal in shaping SAP's market leadership by delivering transformative solutions, driving innovation (especially in AI), and orchestrating value across the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realize the full value of their SAP investments while positioning the organization for sustained growth.
Equal Employment Opportunity
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency
The targeted combined range for this position is $256,400 - $435,800 USD. The actual amount offered will be within that range, depending on education, skills, experience, scope of the role, location, and other factors determined through the selection process.
#J-18808-Ljbffr
$36k-55k yearly est. 1d ago
Luxury Sales Associate Needed for Fashion Retail Store - San Francisco, CA
24 Seven Talent 4.5
Sales associate and customer service job in San Francisco, CA
Our well-known luxury fashion client located in San Francisco is looking for a dynamic Part Time SalesAssociate to join their growing team. They are looking for candidates with both weekday and weekend availability that would love to grow with the team into a full time, permanent role.
**Previous luxury retail experience is needed**
Type: Temporary to Permanent - Part Time Hours to start
Hours: Up to 30 hours p/week
Schedule: Varied weekdays/weekend - MUST have availability to assist varied morning, evening and weekend shifts
Location: Near Sacramento St. *Parking not provided*
Rate: Starting at $23 p/h dependent on experience
*Once the role becomes permanent, full time, commission will be earned*
Job Overview:
Our well-known luxury retail client is seeking a motivated and customer-oriented SalesAssociate who will play a key role in providing exceptional service while maintaining a welcoming and organized shopping environment.
This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities:
Greet customers warmly and assist them with inquiries, ensuring a positive shopping experience.
Assist with stocking, organizing displays/product, etc. and ensuring product availability.
Maintain cleanliness and organization of the sales floor and checkout areas.
Demonstrates exceptional communication skills when liaising with clients via phone, email, and in-person interactions.
Qualifications:
Previous experience luxury retail is needed
Strong communication skills, both verbal and written
Candidates must be able to conceal any tattoos or piercings and have natural colored hair, makeup, nail color, etc.
Must be able to be comfortable standing for long periods of time.
Must feel comfortable greeting and assisting customers
All staff must pass submit to a background check prior to starting
$23 hourly 5d ago
Customer Success Specialist
Net2Source (N2S
Sales associate and customer service job in San Francisco, CA
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Remote from Bay Area, SFC, CA
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
$39k-66k yearly est. 1d ago
Head of Customer Success and Support
DTEN
Sales associate and customer service job in Sonoma, CA
About the Company
DTEN is a developer of enterprise collaboration solutions that is changing the way teams connect, communicate and collaborate. With highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. We pride ourselves on delivering exceptional solutions to our clients and maintaining long-term relationships built on trust and satisfaction. As we continue to grow, we are searching for a Sr leader to grow with us.
About the job
What you will bring The Head of Customer Success and Support will be a “Hands-On” leadership role responsible for the overall performance of DTEN's Service Desk, and Customer Support Teams. Driving retention, expansion, and World-Class customer experience across the lifecycle of our valuable clients. This role blends strategic ownership and day-to-day operations in a fast-paced Startup environment. Critical to success will be fostering a culture of role ownership, entrepreneurship, continuous improvement, and measurable results.
Responsibilities
Lead and scale the service desk and customer support teams to deliver responsive, high-quality support across multiple channels (ticketing, Phone, Chat, and email)
Own support and success KPIs such as First Response Time, Time to Resolution, CSAT, NPS, renewal rates, and net revenue retention.
Design, document and refine standard operating procedures, playbooks, and escalation paths for reactive and proactive support. This will include self-service, knowledge base, and AI-assisted support tools
Partner and provide continuous support to Sales regions globally. Addressing inquiries, resolving issues, and aligning on customer outcomes with each Geo Lead and respective teams.
Lead customer onboarding for DTEN Hardware and Software solutions, ensuring smooth deployment, adoption and time to value for new customers and partners
Own the process for Orbit, our award winning Hardware and Software assurance platform. Take responsibility for service offerings, and partner with sales to deliver full cycle support.
Act as the Senior escalation point for critical incidents, VIP accounts, and conflict resolutions. Own the coordination efforts with Product, Engineering, Operations, and Leadership to drive timely resolution and clear communication
Collaborate with Product Teams to channel customer and partner feedback into the roadmap, beta programs, and launch readiness, ensuring Support and Success teams are enabled for new product releases.
Hire, mentor, and develop team members, creating an environment of accountability, coaching, and career development aligned to DTEN's growth mindset culture
Culture and Working Style
Operate as an Owner, taking end-to-end responsibility for customer outcomes and the performance of the Support and Service Organization
Embrace the Startup, entrepreneurial mindset by testing new ideas, iterating quickly, and implementing scalable processes and tools as DTEN continues to grow.
Foster customer-centric, collaborative culture that works cross-functionally with Sales, Product, Engineering, and Operations stakeholders to deliver a seamless customer experience
Champion continuous learning, feedback, and innovation within the team, encouraging experimentation with automation, AI, and self-service to enhance efficiency and experience
Requirements
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field.
5+ years of experience in Customer support, Service Desk, Operations, or a related role at a fast-moving and high-growth technology company
Proficiency in data analysis tools and techniques, such as Excel, SQL, or BI platforms (Tableau).
Experience working with CRM systems, particularly Salesforce
Strong analytical skills with the ability to translate data into actionable insights
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and manage upwards
Detail-oriented with a focus on accuracy and precision.
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
$40k-59k yearly est. 2d ago
Customer Experience Specialist - Auto Service
Midas International, LLC 4.1
Sales associate and customer service job in San Francisco, CA
A leading vehicle service provider is seeking a Front Line Specialist who will be the first point of contact for customers, ensuring a positive experience. The ideal candidate should possess strong communication skills and a passion for customerservice. This role offers competitive pay, opportunities for growth, and a supportive team environment. Apply now to join a AAA-Approved Repair Shop known for excellence.
#J-18808-Ljbffr
$33k-40k yearly est. 2d ago
Store Digital PM: Drive Retail Apps & Customer Experience
Apex Systems 4.6
Sales associate and customer service job in San Francisco, CA
A leading technology firm in San Francisco is looking for a Senior Product Manager to lead consumer-facing digital product initiatives. The ideal candidate has over 5 years of product management experience, strong skills in Agile methodologies, and a deep understanding of retail technology. Excellent communication skills and the ability to manage multiple projects are essential for success in this fast-paced environment. Join us to drive innovation in digital retail solutions.
#J-18808-Ljbffr
$36k-49k yearly est. 3d ago
Head of Servicing and Collections
Rippling
Sales associate and customer service job in San Francisco, CA
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About the Role:
Head of Servicing and Collections
Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products. As our product surface area and geographic footprint expand, the complexity of servicing accounts and recovering unpaid obligations increases materially.
The Head of Servicing & Collections will define and execute Rippling's global strategy for account servicing and collections across our full product suite, including corporate cards, payroll, lending, and subscription billing. This leader will be responsible for optimizing collections and recoveries in a way that directly impacts Rippling's financial performance, while ensuring a strong customer experience and adherence to regulatory requirements across geographies.
This role owns strategy, policy, and operations for servicing and collections and works closely with Product, Engineering, Finance, Risk, and Legal to ensure servicing and recovery capabilities are embedded into Rippling's products and operating model. While highly cross-functional, the Head of Servicing & Collections is expected to operate with a strong ownership mentality and be accountable for outcomes across products.
What You'll Do:
Design and implement collections strategies across payments, lending, and software products, spanning multiple geographies and regulatory regimes.
Own policy development and execution, including treatment strategies, escalation paths, legal actions, hardship or remediation programs, and third-party vendor management where applicable.
Design and enforce standard operating procedures and SLAs, overseeing day-to-day collections and servicing operations to ensure consistent execution and adherence to policy.
Establish clear metrics and accountability, including recovery rates, loss curves, and operational efficiency benchmarks. Maintain a strong operational control environment to ensure compliance and optimize recoveries.
Partner closely with Finance and Accounting on forecasting, provisioning, recoveries, and performance reporting.
Collaborate with Risk and Legal to align on loss appetite, regulatory requirements, and contractual enforcement mechanisms.
What you will need:
10+ years of experience developing and executing collections strategies across lending, payments, and subscription-based products.
A proven track record of building policies and operating models that optimize financial outcomes.
Experience operating in regulated environments and navigating regulatory and contractual constraints across multiple geographies.
A strong ownership mentality - you personally care about driving financial results and take responsibility for recovering funds and minimizing losses.
Independence and self-direction - you have high attention to details, can identify core issues, prioritize effectively, and drive immediate results while building toward a durable, long-term strategy.
Strong strategic instincts paired with a willingness to go deep into operational and implementation details when required.
Proficiency with data analysis and strong analytical skills, with the ability to translate data into actionable insights. Experience using SQL to extract and analyze data is desirable but not required.
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here .
A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
120,000 - 210,000 USD per year (US Tier 1)
120,000 - 210,000 USD per year (US San Francisco Bay Area)
#J-18808-Ljbffr
Sales associate and customer service job in San Francisco, CA
A leading global commercial real estate firm in San Francisco is seeking motivated professionals to boost their earning potential through a competitive compensation structure that includes a draw and unlimited commission. Ideal candidates should have 1-4+ years of experience in sales or commercial real estate and connections with property owners. Join a company that values diversity, supports career growth, and is committed to making a positive impact in the world of real estate.
#J-18808-Ljbffr
$28k-48k yearly est. 1d ago
Immunology Sales Specialist
Celltrion USA
Sales associate and customer service job in San Francisco, CA
About the Company:
Celltrion USA is Celltrion's U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion's unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.
Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.
POSITION SUMMARY
Reporting to the ISL Immunology Sales Lead, the Celltrion Immunology Specialist (CIS) is responsible for achieving the sales objectives and revenue target for their territory. They accomplish this through engaging Healthcare Professionals (HCPs) in field interactions to promote assigned product(s), maximizing the product(s)' selling potential and meeting program objectives. The CIS achieves this by developing and maintaining relationships with HCPs, key decision makers and achieving sales goals. The CIS achieves this by educating HCPs about product features, benefits, safety profile, and approved indications to ensure appropriate patient use. The CIS utilizes approved tools for product and program promotion and maintains a competent level of product, program, and customer activity knowledge.
Covering San Francisco (East)/Sacramento, CA territory.
KEY ROLES AND RESPONSIBILITIES
Implement sales strategy. Drive growth of business through a concrete understanding of the assigned territory and a strategic approach to building an effective territory plan. Achieve key goals and maximize the achievement of sales objectives through proactive and strategic sales.
Create and implement territory business plans to achieve territory and business sales goals. Ensure alignment with market insights and feedback. Prepare reports for Management as needed.
Engage customers in an effective and compliant way that reflects understanding of their environment and provides insight relevant to their practice.
Demonstrate subject matter expertise with customers using effective selling, listening and negotiation skills, and approved messaging, and effectively use approved promotional aids.
Listen and respond appropriately to customer needs and questions
Manage daily sales activity and performance according to defined expectations and complete required daily data entry of call activity in CRM.
Represent Celltrion USA with the highest level of credibility to sustain a positive impression with customers.
Participate in national, regional and district meetings, training sessions and represent Celltrion USA at national and/or local conventions when applicable.
Good understanding of and full compliance with all laws, regulations, Celltrion Code of Conduct, all privacy and data guidelines, relevant state and federal laws and regulations, and terms and conditions prescribed in the Sample Administrative Agreements and PDMA Guidelines.
WORK EXPERIENCE
A minimum of 5 years of pharmaceutical sales experience required.
Immunology experience required. Track record of sales success and existing relationships with customers in immunology (specifically gastroenterology and rheumatology)
Biologics experience strongly preferred, along with working knowledge of patient HUBs, assistance programs, and specialty pharmacy.
QUALIFICATIONS
High level selling, persuasion, presentation, and closing skills. Elevated levels of initiative, resilience, and drive for results. Sound decision making skills and intellectual curiosity. Top business planning skills with a winning mindset.
Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
Effective collaboration skills; able to work independently and as a team member.
Flexibility to embrace challenges and ability to handle multiple tasks simultaneously.
Must be 18 years of age or older with valid US driver's license and a safe driving record.
Willingness to travel within the assigned territory and to work related meetings and functions (including overnight and/or weekends).
EDUCATION
Bachelor's degree from an accredited university or college required.
CORE COMPETENCIES
Communication - clear, concise, and ability to motivate; ability to articulate about the company and products
Knowledge - understanding of product portfolio
Collaboration - ability to communicate across functions and at all levels in the organization
Compliance - understands industry regulations to maintain compliance
Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
#LI-DD
$51k-104k yearly est. 3d ago
Sales Associate
Nadsto
Sales associate and customer service job in Novato, CA
Nadsto is a Novato, California-based company specializing in the supply, fabrication, and installation of natural and engineered stone surfaces (such as granite, marble, quartzite, porcelain, and quartz).
It operates as a family-run business offering quality stone materials and custom countertop services to both residential and commercial clients in the San Francisco Bay Area.
Role Description
This is a contract, on-site role for a SalesAssociate located in Novato, CA. The SalesAssociate will be responsible for engaging with customers, understanding their needs, and assisting them in choosing the most suitable products. Responsibilities include addressing customer inquiries, maintaining strong product knowledge, and meeting sales targets. Additionally, the SalesAssociate will ensure excellent customerservice and contribute to achieving overall business objectives.
Qualifications
Customer Relationship Management, Interpersonal Communication, and CustomerService skills
Sales techniques, Negotiation, and Goal-Oriented Performance
Product Knowledge of marble, granite, and other construction materials
Problem-Solving Abilities, Team Collaboration, and Time Management
Prior retail or sales experience is a plus
High school diploma or equivalent required; additional education or certifications in sales or business are advantageous
Ability to work flexibly, including weekends or holidays, to meet business needs
$28k-44k yearly est. 2d ago
Enterprise Solutions Sales Specialist
Astound Business Solutions, LLC
Sales associate and customer service job in San Francisco, CA
A leading telecommunications company is seeking a Business Solutions Enterprise SalesAssociate in San Francisco. This role involves generating leads to support sales cycles through thorough research of competitors and market trends. Candidates should possess strong analytical skills and a high school diploma, with a preference for those pursuing a degree. The position offers a competitive hourly salary of $20-$25 plus benefits, promoting a positive impact in the community.
#J-18808-Ljbffr
$20-25 hourly 1d ago
Senior Customer Journey Consultant
Nextdeavor
Sales associate and customer service job in San Francisco, CA
5+ Month W2 Contract San Fransisco, CA (hybrid)
Here's how you'll become a key player with this opportunity:
Adobe's Integrated Customer Experience (ICX) team unifies frontline Sales and Support, serving as the first point of contact for customers. As a Senior Customer Journey Consultant (contractor), you'll own workstreams within high-impact strategic initiatives that shape how customers experience Adobe across channels. You will lead journey mapping, problem structuring, root cause analysis, and data-driven recommendations, and you will drive alignment with senior stakeholders to translate insights into measurable business outcomes.
You'll collaborate with stakeholders across Sales & Support Delivery, Business Operations, Product Management, Customer Data Insights & Analytics, and FP&A to evaluate current state experiences and new concepts.
Here's how you'll make an impact on the team:
Frame and structure complex experience problems, develop hypotheses, and research plans to trace root causes.
Map and diagnose current customer journeys to uncover pain points and opportunity areas, leveraging both qualitative and quantitative research.
Facilitate mystery shopper exercises, conduct interviews and discovery sessions, and drive best-in-class customer insight practices.
Synthesize research into actionable business strategies and present recommendations to leadership and cross-functional teams.
Develop models or benchmarking comparisons to support business case development and strategic decision-making.
Ensure alignment and collaboration with analytics, design, and operational partners to drive implementation of recommended solutions.
Here's what you'll need to be successful in this role:
5-7 years in customer experience strategy, management consulting, or a highly analytical role, with a track record of driving cross-functional, customer-focused initiatives from insight to execution.
Demonstrated expertise in journey mapping, qualitative and quantitative analysis, and root cause identification across multi-channel, multi-touchpoint experiences.
Process design and optimization background (experience and/or education/training/certifications).
Multi-swim-lane systems, data, people, process flow documentation experience/expertise.
Excellent communication and visual storytelling skills, with the ability to persuade and influence across teams.
Exposure to UX/UI design, service design, or experience benchmarking is preferred.
Pay Range:
$70.00 - $76.64/hour
Benefits That Matter to You:
NextDeavor offers health, vision and dental benefits for contract employees
Paid sick leave eligibility is contingent on state of residence
Optional 401k Plan (excludes employer match)
Ready to take the next step? Apply today and be part of a team that transforms businesses and fuels growth!
Apply with Pioneers here !
$70-76.6 hourly 3d ago
Customer Service Reps / Associate / Specialist
Pharmacyclics, An Abbvie Company
Sales associate and customer service job in San Francisco, CA
Job Responsibilities
Are you dependable?
Are you looking for more?
If you answered yes then Pharmacyclics is looking for you!
We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic CustomerService Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customerservice.
We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a CustomerService Rep, you will have the opportunity to make a difference in the life of customers.
Essential Duties:
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate with customers and vendors through various channels.
Respond promptly to customer inquiries and provide feedback on the efficiency of the customerservice process.
Acknowledge and resolve customer complaints.
Ensure customer satisfaction and provide exceptional customer support.
Salary: $18.50 to $22.00 /hour. Based on Performance and Experience.
Apply today for an opportunity to be a part of a great team with an innovative company!
***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP!
Skills Required
Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Ability to multi-task, prioritize, and manage time effectively.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to meet required goals and quotas.
Positive and service-oriented attitude.
$18.5-22 hourly 60d+ ago
Learn more about sales associate and customer service jobs
How much does a sales associate and customer service earn in Santa Rosa, CA?
The average sales associate and customer service in Santa Rosa, CA earns between $22,000 and $43,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.
Average sales associate and customer service salary in Santa Rosa, CA
$31,000
What are the biggest employers of Sales Associate And Customer Services in Santa Rosa, CA?
The biggest employers of Sales Associate And Customer Services in Santa Rosa, CA are: